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All Journal Jurnal Litbang Industri JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan CANTILEVER Value: Jurnal Manajemen dan Akuntansi Jurnal Sistem Teknik Industri SIGMA TEKNIKA Quantitative Economics and Management Studies International Journal on Social Science, Economics and Art Journal La Multiapp International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Litbang Industri Journal of Accounting and Finance Management (JAFM) Asian Journal of Management Analytics Formosa Journal of Computer and Information Science Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA) Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Meilita Tryana Sembiring, Meilita Tryana
Departemen Teknik Industri, Fakultas Teknik, Universitas Sumatera Utara
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences Transportation Other

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EVALUATION OF THE QUALITY OF ACADEMIC ADMINISTRATION SERVICESAT THE FACULTY OF VOCATIONAL SCIENCES, UNIVERSITY OF NORTH SUMATRA Akbar Reza Pratama; Meilita Tryana Sembiring; Evawany Yunita Aritonang
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 5 No. 4 (2025)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v5i4.3539

Abstract

Academic administration services are a crucial component in supporting the smooth running of higher education, particularly within the Faculty of Vocational Studies, which emphasizes speed, accuracy, and efficiency. This study aims to evaluate the quality of academic administration services at the Faculty of Vocational Studies, University of North Sumatra, based on student perceptions, identify barriers in the service process, and explore user expectations and input on service quality improvements. The approach used was descriptive qualitative, with data collection techniques through in-depth interviews, observation, and documentation of 10 purposively selected respondents. The results showed that service quality was considered quite good in terms of reliability and tangibles, but weaknesses remained in the dimensions of responsiveness, empathy, and assurance. Obstacles found included: lack of clarity in procedural information, unresponsiveness from staff, the absence of an online document tracking system, and minimal empathy in service communications. Service users expect improvements in interpersonal communication, procedural consistency, and accelerated service through the digitization of the administrative system. Therefore, improving the quality of academic administration services needs to focus on strengthening staff competencies, developing technology-based service systems, and establishing a humanistic and responsive service culture.
Reputation Management and Customer Experience Strategies in Preventing Fraud in Wedding Organizer Service Providers and Its Implications for Increasing Sales (Case Study on Twin Wedding Organizers) Radha Mazly Nasution; Evawany Yunita Aritonang; Meilita Tryana Sembiring
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.737

Abstract

The crisis of public trust due to the rampant cases of fraud (Ponzi schemes and defaults) in the Wedding Organizer (WO) industry has created serious Customer Trust Issues, demanding an integrity-based strategic response. This study aims to analyze the role of Reputation Management Strategy (X1), measured through Transparency and Integrity, and Customer Experience (X2), realized through Employee Competence and Professionalism, as a function of fraud prevention, and examine its implications on Sales Increase (Y1)Case study was conducted on Twin Wedding Organizers in Medan City, involving 150 client respondents and using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) for data analysis. The results of the study show that Strategies (X1) and (X2) have proven to be significant in overcoming Customer Trust Issues (M1), confirming that eliminating Opportunity (financial transparency) and reducing Pressure (team competence) is the key to restoring trust. Success (M1) then serves as a crucial mediator that increases Positive Customer Experience (M2), which ultimately correlates significantly with Increased Sales (Y1). These findings resulted in a 3-Pillar Trust Management Strategy Model that recommends Trust-Based Governance (use of Escrow Account), Competence-Led CX, and Reputation Amplification, making it a practical guide for WO professionals in Medan to make integrity a competitive advantage.
Reputation Management and Customer Experience Strategies in Preventing Fraud in Wedding Organizer Service Providers and Its Implications for Increasing Sales (Case Study on Twin Wedding Organizers) Radha Mazly Nasution; Evawany Yunita Aritonang; Meilita Tryana Sembiring
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.737

Abstract

The crisis of public trust due to the rampant cases of fraud (Ponzi schemes and defaults) in the Wedding Organizer (WO) industry has created serious Customer Trust Issues, demanding an integrity-based strategic response. This study aims to analyze the role of Reputation Management Strategy (X1), measured through Transparency and Integrity, and Customer Experience (X2), realized through Employee Competence and Professionalism, as a function of fraud prevention, and examine its implications on Sales Increase (Y1)Case study was conducted on Twin Wedding Organizers in Medan City, involving 150 client respondents and using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) for data analysis. The results of the study show that Strategies (X1) and (X2) have proven to be significant in overcoming Customer Trust Issues (M1), confirming that eliminating Opportunity (financial transparency) and reducing Pressure (team competence) is the key to restoring trust. Success (M1) then serves as a crucial mediator that increases Positive Customer Experience (M2), which ultimately correlates significantly with Increased Sales (Y1). These findings resulted in a 3-Pillar Trust Management Strategy Model that recommends Trust-Based Governance (use of Escrow Account), Competence-Led CX, and Reputation Amplification, making it a practical guide for WO professionals in Medan to make integrity a competitive advantage.
Design and Build a Real-Time Based 3 Kg LPG Distribution Information System Using the Laravel Framework at PT. Tasya Gasindo Yasmin Neylanda Pulungan; Meilita Tryana Sembiring; Juliza Hidayati
Formosa Journal of Computer and Information Science Vol. 5 No. 1 (2026): March 2026
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjcis.v5i1.16637

Abstract

PT. Tasya Gasindo, an LPG 3 kg distribution agent in Medan, Indonesia, faced significant operational inefficiencies due to the absence of a real-time stock and demand monitoring system. Trucks frequently returned to the depot with unsold cylinders, causing queuing delays and Pertamina fines for unmet daily Delivery Order targets. This study designed and implemented a web-based distribution information system using the Laravel frame-work (MVC architecture, MySQL) providing real-time stock and demand data across 69 distribution bases. The descriptive-qualitative and software engineering approach included observation, interviews, and documentation. Black Box Testing covered 16 scenarios (all passed) with direct user evaluation. Average monthly residual cylinders decreased from 744 units (2022–2024) to 220 units in March–April 2025 a 70.4% reduction. The Fulfill-ment Rate improved from 99.20% to 99.74%, reducing estimated monthly Pertamina fines from Rp22.32 million to Rp6.60 million
Co-Authors Abdul Rahim Matondang Accun Purba, Accun Akbar Reza Pratama Akbar Reza Pratama Ani Suryani Anizar Anizar Asri Bernitzky Saragi Aulia Agung Dermawan Awwab, M Adnan Caroline Chairul Muluk Dedy Widarta Dimas Akmarul Putera Dini Wahyuni Dini Wahyuni Dita Deviana Fadhilah Effan Budiawan Elisabeth Ginting Ericson Chandra Evawany Yunita Aritonang Evawany Yunita Aritonang Evawany Yunita Aritonang Fadhilah, Dita Deviana Ferdiantes Ferdiantes Ferdiantes, Ferdiantes Fikri Latief Adrian Hadiwinata, Hadiwinata Husni Sinulingga, Muhammad Ibnu Afdillah Lubis Ifwan Adinata Indah Rizkya Intan, Anni Irwan Budiman Iskandarini Iskandarini Joeanda, Joeanda Juliza Hidayati Julyanda, Muhammad Maharani . S, Anggi Maruba Sihombing Muhammad Romli dan Suprihatin Andes Ismayana Muhammad Sadani Munthe, Al Akhyar Mursyid, Abdillah Fattah N. Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nia Luthfiana Marina Nurul Fadhilah Pinta Serli Waty Lumban Toruan Prihatin Lumbanraja Prihatin Lumbanraja Puji Biso Santoso Putra, Suryadi Qaedina Tio Athira Radha Mazly Nasution Raditiya Eka Nugraha Ray Bahara Sitorus Refli Yunir Ridho Habibi, Anggi Rizki Candra Dermawan Rosadi, Arief Fareza Satria Sitorus Sibarani, Feby Sanna Silvia Febrina Lubis Simarangkir, Theresia Devi Selviana Simarmata, Roberta Sinulingga, Emerson Pascawira Siregar, Khairun Nissa Siregar, Try Utama Budi skandarini, skandarini Sriwardany Sriwardany Sriwardany Stefanus Yudha Sugih Arto Pujangkoro Sugih Arto Pujangkoro Sugiharto Sugiharto Pujangkoro Sukardi, Sukardi Sukaria Sinulingga Sukaria Sinulingga Sukaria Sinulingga Suryani, Ani Syahpturi, Khalida Syahyunan Tampubolon, Fernando Tania Alda Tarigan, Indah Rizkya Tengku Ezy Andika Thamrin Dedy Sunarto Tjandra, Gallerie Ukurta Tarigan Venna Natala Lingga Vivi Gusrini Rahmadani Pohan Wibowo, Azharie Wibowo, Rulianda P. Yasmin Neylanda Pulungan yeni absah Yufazhrin Pandapotan Batu Bara Yunir, Refli Yusuf Luqman Zuya, Novika