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Analyzing and Evaluating E-Participation Levels on the Websites of Indonesian Government Ministries: A Case Study of BKPerdag Alvisha Najwannida; Nurdin
Journal of Governance and Social Policy Vol. 7 No. 1 (2026): Vol. 7 No. 1 (2026): JUNE 2026
Publisher : Department of Government Studies, Faculty of Social and Political Sciences, Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/gaspol.v7i1.1783

Abstract

This study analyzes public e-participation in the implementation of e-government by the Indonesian Ministry of Trade through the Badan Kebijakan Perdagangan (BKPerdag) website to improve public services. This research applies a descriptive qualitative approach by collecting data through interviews, website observation, and public service documentation. The analysis uses Le Blanc's (2020) e-participation framework, which consists of e-information, e-consultation, and e-decision-making. The findings show that the BKPerdag website has functioned effectively as an entry point for public information and services, particularly through analytical publications, research/interview services, internship services, audience requests, PPID, WhatsApp, HERO, SP4N-LAPOR!, and satisfaction surveys. Public participation is strongest at the e-information and e-consultation levels because users can access information, download documents, ask questions, and provide feedback. However, participation at the e-decision-making level remains limited because there is no clear mechanism showing how public input influences policy decisions. Therefore, the BKPerdag website contributes positively to public service improvement, but it still needs stronger channel integration, better usability, and a more transparent feedback mechanism.Keywords: E-participation, E-government, BKPerdag, Public Service, Government Website
Co-Authors Abdul Aziz SR Adinda Sekar Kinanthi Al-Fadani, Syauqi Raihan Ali Vardan Aminudin, Muhamad Allymatul Allymatul Allymatul Alvisha Najwannida Amalia Pratiwi Amanda Ilmi Andini Nathania Putri Andini Putri Anisa Octaningrum Annaera Arastha Annisa Risky Zuniati Aprilia, Aisyah Dwi Arsita, Lia Yuni Artanti Paramesti Ayu Safitri, Hindun Ratna Azahra, Shalwa Azka Alycia Yahya Bunga Almadinah Chifra Zeila Pramesyanti Devira Egistin Dwi Hadinugroho Efrida Primani Sunarto Fatkhuri, Fatkhuri Fitraya Ramadhanny Fullah Jumaynah Gema Pertiwi Haifa Luthfi Haifa Luthfia Hasanah, Rizka Luluatul Heny Nur Aulia Huwayda Rahmania Huwayda Rahmania Kayla Azalia Putri Rasono Khalifa Nur Khaliq Pohan Kirsanto, Talitha Nabila Laksmi, Adinda Nafiza Linggar Vandito, Revo Marcello Evandy Marsya Zusrieka Mega Arinda Pramessella Michelle Anastasya Supriyadi Muhamad Kahar Mudzakar Ramzy Sarman Muhammad Ariel Azfar Hadi Mulyady, Santi Nabila Fitria Ariyanti Najla Dara Ayunda Najwa Aqilah Ferrysca Nia Ayu Paramesti, Artanti Rahma Apasha Rahmadhanti, Firdha Raisha Sizdah Restu Rahmawati Revalyza Misbah Sadewa, Ardhanareshwara Salsabila, Ananda Syifa Santi Mulyady Sefani, Ainur Shabrina Shabrina, Shabrina Shofi Dwi Syifa Faujiah Syahdina Azahwa Syauyiid Alamsyah Tiara Julianti Haryanto Tias Rahma Dewi Vanera, Argesthin Ayu Wahyu Gunawan Zalvadhia, Nabila Kheisya zelia, Ana Aufa