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All Journal Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Mantik Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Indonesian Journal of Economics and Management Journal Of Human And Education (JAHE) Jurnal Riset sosial humaniora, dan Pendidikan (Soshumdik) Jurnal Teknologi dan Manajemen Industri Terapan Jurnal Visi Manajemen (JVM) Safari : Jurnal Pengabdian Masyarakat Indonesia Innovative: Journal Of Social Science Research Jurnal Pengabdian Masyarakat Bangsa Sinergi International Journal of Management and Business Majority Science Journal El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam RESLAJ: Religion Education Social Laa Roiba Journal Journal of International Multidisciplinary Research Jurnal Abdimas Multidisiplin An International Journal Tourism and Community Review Journal of Ekonomics, Finance, and Management Studies International Journal of Economics, Business Management and Accounting International Conference on Digital Advanced Tourism, Management, and Technology Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Septa Intiar
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
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Kampoeng Djadhoel, Laboratorium Hidup : Eksplorasi Ekologi dan Etika Wisata Dyan Triana Putra; Septa Intiar
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 2 (2025): Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i2.4076

Abstract

This study aims to explore the implementation of the living laboratory concept in the management of Kampoeng Djadhoel as a sustainable tourism destination. The research background is based on the need to integrate ecological aspects, environmental ethics, and community empowerment into tourism practices that provide educational experiences while preserving the local environment and culture. The method used is a qualitative case study involving in-depth interviews, participatory observations, focus group discussions, and document analysis over six months. The research informants include destination managers, local communities, tourists, and local government. The main findings reveal that Kampoeng Djadhoel has unique characteristics as a living laboratory with an adaptive-collaborative management model, strong environmental ethics practices, and significant impacts on tourists’ ecological awareness and local community welfare. The study also uncovers cognitive transformation among visitors and improved economic benefit distribution supporting destination sustainability. The implications of this research contribute theoretically to the development of an integrated sustainable tourism model and practically to the management of urban tourism destinations that prioritize community collaboration and environmental conservation.
The Influence of YouTube Beauty Vloggers on Cosmetic Consumer Decisions with Product Quality as a Moderating Variable Ernawati; Septa Intiar; Iswanto; Aresyama Hein Temmar; Ana Yuliana
Jurnal Teknologi dan Manajemen Industri Terapan Vol. 4 No. I (2025): Jurnal Teknologi dan Manajemen Industri Terapan
Publisher : Yayasan Inovasi Kemajuan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55826/jtmit.v4iI.1144

Abstract

The research is a quantitative study with an explanatory approach, which makes previous research the main reference for creating, modifying, and proving the hypotheses in this study/. The data used in this study are primary data researchers obtained from consumers who purchased cosmetic products recommended by vloggers on the YouTube platform. The data used in this study were analyzed using the smart PLS 4.0 analysis tool. The result in this article shows that the YouTube Beauty Vloggers variable can have a positive relationship direction and a significant influence on Cosmetic Consumer Decisions because the P-Values ​​are positive and below the 0.05 significance level, namely 0.008. These results are in line with the fifteenth study. The difference is that this study's independent and dependent variables are more specific, namely, YouTube Beauty Vloggers and Cosmetic Consumer Decisions. These results also show that YouTube Beauty Vloggers can improve Purchasing Decisions, increase market share, and improve the company's financial stability. In addition, the product quality variable can also moderate the influence of the YouTube Beauty Vloggers variable on the cosmetic consumer decisions variable because the P-values ​​are also positive and below the 0.05 significance level, namely 0.000, which is more significant than direct testing. Thus, it can be concluded that this article's first and second hypotheses can be accepted and proven.
Hotels and Tourism : Case Study of Kingston Hotel in Chow Kit, Malaysia Septa Intiar; Ahmad Mansur; Umar Abdul Jabbar
An International Journal Tourism and Community Review Vol. 2 No. 3 (2025): September : An International Journal Tourism and Community Review
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/tourcom.v2i3.303

Abstract

This study aims to analyze the effect of service quality on customer satisfaction in the retail sector. The background of this study stems from the importance of service quality in improving customer satisfaction, which ultimately influences loyalty and purchasing decisions. In an increasingly competitive retail environment, customer satisfaction plays a pivotal role in shaping consumer behavior. The method used in this study is a survey with a quantitative approach, where data is collected through questionnaires distributed to 150 customer respondents across several retail stores. The collected data were analyzed using regression analysis techniques to test the relationship between service quality and customer satisfaction variables. The findings of this study indicate that service quality significantly influences customer satisfaction, with service speed and staff friendliness identified as the most dominant factors. These results highlight the essential role of service quality in driving customer satisfaction and suggest that retail businesses should prioritize enhancing these aspects of service to meet customer expectations. The implication of these findings is the importance for retail companies to continually improve service quality as a strategic approach to retain customers and increase their satisfaction. This study contributes to the development of service theory, providing insights into the dynamics between service quality and customer satisfaction. Additionally, it offers practical recommendations for managers in the retail sector, emphasizing the need for a customer-focused approach to enhance competitive advantage in the market.
Pemasaran Digital dan Service Excellence dalam meningkatkan Optimalisasi Kompetensi Guru Perhotelan untuk Mempersiapkan Lulusan Perhotelan Era Digital Aswan, Mukhamad Kholil; Intiar, Septa; Jabbar, Umar Abdul; Nugraheni, Krisnawati Setyaningrum
Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Vol. 5 No. 6 (2025): November 2025 - Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat
Publisher : Indonesian Scientific Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59395/altifani.v5i6.904

Abstract

Pengabdian masyarakat ini bertujuan untuk meningkatkan kompetensi guru perhotelan di SMK Jayawisata Semarang dalam bidang pemasaran digital dan service excellence berbasis teknologi, yang sangat dibutuhkan oleh industri perhotelan di era digital. Pemilihan topik ini penting karena sektor perhotelan di Indonesia menghadapi kesenjangan keterampilan digital, yang menghambat pengembangan tenaga kerja yang terampil. Metode pengabdian yang digunakan adalah pelatihan literasi digital, workshop pemasaran digital, dan pengembangan modul pembelajaran terintegrasi. Hasil dari program ini menunjukkan peningkatan signifikan dalam kompetensi digital guru, dengan skor literasi digital meningkat 85,7% (dari 4,2 menjadi 7,8), serta pemahaman digital marketing meningkat dari 3,5 menjadi 7,9. Sebanyak 88% guru berhasil mengintegrasikan minimal satu alat digital dalam pembelajaran mereka. Program ini berhasil menghasilkan modul pembelajaran terintegrasi "DigitalHotel" dan satu rancangan kampanye digital marketing yang komprehensif. Program ini sangat penting untuk mempersiapkan tenaga kerja yang siap menghadapi kebutuhan industri perhotelan yang semakin berbasis teknologi, serta meningkatkan kualitas pendidikan vokasi di SMK Jayawisata Semarang.
Evaluating the Effects of Lost and Found Policies on the Efficiency of Hotel Housekeeping Operations and the Trust of Guests Wijoyo, Adhistyo; Kurniawan, Surya; Intiar, Septa; Umar A.J.; Bayu A.P
International Journal of Economics, Business Management and Accounting (IJEBMA) Vol. 6 No. 2 (2024): July 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijebma.v6i2.2245

Abstract

This study examines the influence of lost and found protocols on the effectiveness of housekeeping operations and the level of trust from guests, with a specific emphasis on the integration of RFID technology in New York Hotel Melaka The research used a qualitative methodology, including semi-structured interviews, case study observations, and document reviews. It discovered that the implementation of RFID technology resulted in a 50% decrease in the time needed to handle and return lost goods. This improvement greatly enhanced operational efficiency and visitor satisfaction. The technology also enhanced staff work satisfaction by reducing manual administrative duties. The limitations of the research are twofold: firstly, it only focuses on a particular hotel, and secondly, it excludes alternative technology options. These factors may impact the generalizability of the findings. Hotels should combine innovative technology with thorough staff training and standardized procedures to improve lost and found management. This research provides novel insights on the advantages of RFID technology in managing lost and found items, so adding to a more comprehensive knowledge of how technology may improve hotel operations and increase visitor experiences
Qualitative Insights Into the Impact of Room Pricing and Facilities on Hotel Guest Satisfaction Wijoyo, Adhistyo; Agil Septian, Bagus; Intiar, Septa; Umar A.J; Bayu A.P
International Journal of Economics, Business Management and Accounting (IJEBMA) Vol. 6 No. 2 (2024): July 2024
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijebma.v6i2.2278

Abstract

This study examines the subjective effects of room cost and hotel facilities on guest satisfaction. The research investigates how visitors perceive value for money and the impact of different facilities on their entire experience via the use of in-depth interviews, focus groups, observations, and case studies. The results indicate that the degree to which room cost matches the level of services and facilities offered is a key factor in determining visitor happiness. Guests who perceive equitable price in relation to the facilities provided are more inclined to express greater happiness. The inclusion of high-end facilities such as spa services and gourmet cuisine greatly enhances the overall experience for guests, while yet maintaining the importance of critical fundamental utilities. Maximizing visitor satisfaction is crucially dependent on the combination of price strategies with high-quality amenities. The survey further reveals a range of visitor preferences and emphasizes the significance of clear and open communication on price. Suggestions for hotel management entail implementing a well-rounded strategy for pricing and facility offers, utilizing findings from qualitative research to customize services, and remaining aware of rising trends such as sustainability and technology improvements. The research offers useful insights for formulating successful tactics to improve visitor happiness and cultivate long-term loyalty in the hotel business
Pengaruh Kualitas Produk dan Kualitas Pelayanan terhadap Kepuasan Pelanggan dengan Loyalitas Sebagai Moderasi Muhamad Ilham Faozi; Merry Fithriani; John Sihar Manurung; Septa Intiar; Desty Hapsari Kirana
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 7 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i7.4163

Abstract

In attracting consumers, business owners try their best to provide everything they can to meet customer satisfaction. Consumer satisfaction is a very important factor to ensure the survival of a company. The goal of a company is to create and retain consumers. In order for a company to develop and get satisfaction from consumers, a company must be able to provide more value to the quality provided to consumers. This research aims to determine the effect of product quality and service quality on customer satisfaction with loyalty as moderation. The current analysis uses a quantitative approach. The population of this research is consumers or customers who have shopped. Samples were taken from this population, and the sample selection for this study was determined by random sampling, resulting in a sample of 150 respondents. The results of this research have found that product quality and service quality influence customer satisfaction. Loyalty as a moderating variable is able to moderate the influence of product quality on customer satisfaction.  
Pengaruh Pengembangan Karir, Pengalaman Kerja dan Motivasi terhadap Kualitas Kerja Karyawan Septa Intiar; Eliagus Telaumbanua; Kudsi Holil; Pretty Failasufa Aziza; Mohammad Gifari Sono
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 10 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i10.5259

Abstract

Superior and quality human resources must always be managed and supported by the company to achieve the expected performance. Achieving goals based on human resource management will show how the company should obtain, develop, foster, and prosper employees. This study aims to determine the effect of career development, work experience and motivation on employee work quality. The current analysis uses a quantitative approach. The results of the study found that career development, work experience, and motivation are interrelated and have a significant influence on employee work quality.
Sport Tourism As Tourism Development In The Lake Toba Area In The Aquabike Jetski World Championship 2023 Intiar, Septa; Sirait, Evi; Wijaya, Verina; Adityaji, Rizki; Oktavio, Adrie
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i1.7645

Abstract

Penelitian ini bertujuan untuk (1) mengetahui strategi sport tourism sebagai pengembangan pariwisata kawasan danau toba dalam event aquabike jetski world championship 2023; (2) mengetahui potensi wisata berkelanjutan di kawasan danau toba saat event aquabike jetski world championship 2023. Dalam penelitian ini, peneliti menggunakan jenis penelitian kualitatif deskriptif. Sumber data yang digunakan dalam penelitian ini diperloleh melalui buku, website dan kepustaakaan yang berhubungan dengan sport tourism sebagai pengembangan pariwisata kawasan danau toba dalam event aquabike jetski world championship 2023. Hasil penelitian ini menunjukkan bahwa (1) Dalam lingkup manajamen event olahraga, event ini dapat berjalan lancar karena kolaborasi pemerintah pusat dan daerah. Sementara manajemen event pariwisata memfokuskan target wisatawan dalam penyelenggaraan event, manajemen event pendukung focus pada antusias wisatawan yang memenuhi venue dan bangkitnya UMKM di Kawasan Danau Toba; (2) Event aquabike jetski yang bertaraf internasional ini potensial menjadi ajang untuk meningkatkan perekonomian. Selain balapan, ada pesta rakyat seperti Batak Art and Culture dan festival kuliner yang memainkan peran penting untuk mengenalkan budaya dan kuliner setempat agar semakin dikenal dunia.
Daily Profit Analysis In Profit Management For Street Vendors In Pringapus Village, Pringapus District, Semarang District Widya Kurnia; Enik Rahaya; Septa Intiar
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.142

Abstract

This study aims to determine the daily profit management of street vendors in Pringapus Village, Pringapus District, Semarang Regency and to find out the obstacles faced in analyzing daily earnings in profit management for street vendors in Pringapus Village, Pringapus District, Semarang Regency.The research method used in this study is a qualitative research method by conducting interviews, observations and literature studies.The results obtained in this study are the average profit earned by street vendors in Pringapus village is 155 thousand. Then the street vendors in Pringapus village manage their profits by using them as daily necessities and most street vendors in Pringapus village have not mastered how to analyze profits properly and correctly due to education and age factors
Co-Authors A. Asrijal A., Amiruddin Abdul Jabbar, Umar Adrie Oktavio Agil Septian, Bagus Ahmad Mansur Alamsyah, Sandy Ana Yuliana Ani Puspitasari Aresyama Hein Temmar Arief Nuryana Arifin, Syaadiah Arum, Desta Puspita Aswan, Muhammad Kholil Aswan, Mukhamad Kholil Aurilia Triani Aryaningtyas Bayu A.P Bayu Ade Prabowo Budi Witjaksana, Budi Cahyaningtyas, Frisca Dwi Desty Hapsari Kirana Dyan Triana Putra Eliagus Telaumbanua Enik Rahaya Enik Rahayu Ernawati Eva Desembrianita Feby Evelyna iswanto Jabbar, Umar Jhoni Iskandar John Sihar Manurung - Kudsi Holil Kurniawan, Surya M.Syahputra Maryani, Tri Merry Fithriani Mohammad Gifari Sono Muhamad Ilham Faozi Nabila Cecilia Marasbessy Nugraheni, Krisnawati Setyaningrum Palupiningtyas, Dyah Prabowo, Bayu Ade Prabowo, Bayu Ade Prabowo Pretty Failasufa Aziza Putri, Julian Andriani Rahayu, Enik Rahmawati Rahmawati, Lely Oktavia Renny Aprilliyani Risyanti, Yustina Denik Rizki Adityaji Sirait, Evi Supriyanto, Sapto Susmono Widagdo, Chrisostomus Syamsul Hadi Thoriq , Naufal Thoriq, Naufal Tuwuh Adhistyo M.Par SE Wijoyo Umar A.J Umar A.J. Umar Abdul Jabbar Verina Wijaya Widya Kurnia Wijoyo, Adhistyo Wiwik Lestari Wiwik Lestari Yosiano, Theofilus Christo Yoyo Indah Gunawan Yuliamir, Henry