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All Journal AL-ATHFAAL : JURNAL ILMIAH PENDIDIKAN ANAK USIA DINI EDUKATIF : JURNAL ILMU PENDIDIKAN Imtiyaz : Jurnal Ilmu Keislaman Tadrisuna : Jurnal Pendidikan Islam dan Kajian Keislaman JIIP (Jurnal Ilmiah Ilmu Pendidikan) AL MA'ARIEF : JURNAL PENDIDIKAN SOSIAL DAN BUDAYA Jurnal Manajemen dan Inovasi (MANOVA) Cybernetics: Journal of Research and Educational Studies PAEDAGOGY : Jurnal Ilmu Pendidikan dan Psikologi PROFICIO: Jurnal Pengabdian Masyarakat JANAKA : JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA WISDOM: Jurnal Pendidikan Anak Usia Dini Brilliance: Research of Artificial Intelligence The Indonesian Journal of Islamic Law and Civil Law Jurnal Abdimas Prakasa Dakara Southeast Asian Journal of Islamic Education Jurnal Peradaban Masyarakat (JPM) Chalim Journal of Teaching and Learning IDEA: Jurnal Psikologi Jurnal Imu Pendidikan dan Keagamaan Anjasmoro: Islamic Interdisciplinary Journal EMPIRISMA: JURNAL PEMIKIRAN DAN KEBUDAYAAN ISLAM Al-Mabsut: Jurnal Studi Islam dan Sosial JPS (Jurnal Perbankan Syariah) AL-ADABIYAH: Jurnal Pendidikan Agama Islam Jurnal Ilmiah Farmasi Indonesia (JIFIN) MANAGIERE: Journal of Islamic Educational Management
Syafi’i, Imam
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Journal : Jurnal Ilmiah Farmasi Indonesia (JIFIN)

 1 
Tingkat Kepuasan Pasien Pemegang Jaminan Kesehatan Nasional (JKN) Terhadap Pelayanan Kefarmasian di Instalasi Farmasi Rawat Jalan Rumah Sakit Umum Daerah Sayang Kabupaten Cianjur: Level of Satisfaction of National Health Insurance (JKN) Holders Patients with Pharmaceutical Services in the Outpatient Pharmacy Installation of Sayang Regional General Hospital, Cianjur District Fatimatuzzahra, Ananda Putri; Etri Nursanty, Oci; Syafi’i, Imam
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 2 No 01 (2024): JIFIN: Jurnal Ilmiah Farmasi Indonesia
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v2i01.3076

Abstract

Hospital pharmacy services should prioritize patient safety, based on a new paradigm of patient care where pharmacy officers play a role, focusing not only on the drug but also on the patient. One of the good qualities of pharmaceutical services can be seen in patient satisfaction. The purpose of this study was to determine the level of patient satisfaction of National Health Assurance Holders (JKN) towards Pharmaceutical Services in Outpatient Pharmacy Installation of Regional General Hospital Sayang District, Cianjur, using 5 dimensions of service quality, namely Reliability, Responsiveness, Assurance, Empathy (Emphaty), and Tangible (Tangible). This study used descriptive research design with quantitative approach, sampling technique in this study was carried out with purposive sampling technique i.e. sampling technique with certain considerations, selected respondents were patients with National Health Insurance (JKN), patients who were able to communicate, write, read well, in addition to having been treated at least twice so that they were responsive in giving answers. The number of respondents in this study was 100. The instruments used in this study are questionnaires that have been tested for validity and reliability. The results of this study were percentage values on Reliability (66.6%), Responsiveness (64.5%), Assurance (68%), Empathy (63.6%), Tangible (61.2%) at 61.2% and percentage value of all dimensions at 64.78%. The conclusion of this study is to show that patients with National Health Assurance (JKN) are satisfied with pharmacy services at the Outpatient Pharmacy Installation of Sayang Regional General Hospital, Cianjur Regency.
Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Kefarmasian di Instalasi Rumah Sakit Sari Asih Ciputat: Level of Satisfaction of Outpatients with Pharmaceutical Services at the Sari Asih Hospital Installation Cahyani, Tari Dwi; Suryanti, Linda; Syafi’i, Imam; Mariyana, Tyssa
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 2 No 02 (2024): JIFIN : Jurnal Ilmiah Farmasi Indonesia
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v2i02.3677

Abstract

Quality health services are those that are able to provide patient satisfaction according to their expectations and needs. Patient satisfaction is an important indicator in assessing the quality of pharmaceutical services because it influences patient loyalty and the hospital’s image. This study aims to determine the level of outpatient satisfaction with pharmaceutical services at the Pharmacy Installation of Sari Asih Hospital Ciputat in 2024. The study employed a descriptive quantitative design using a purposive sampling method. Data were collected through questionnaires distributed to 100 respondents using a non-probability sampling technique with accidental sampling. Patient satisfaction levels were measured based on five dimensions of service quality: tangibles, empathy, reliability, assurance, and responsiveness, analyzed using Likert scales and percentages. The results showed that satisfaction levels for tangibles were 74.24%, empathy 75.24%, reliability 79.92%, assurance 74.52%, and responsiveness 75.92%. Based on these findings, it can be concluded that patients were satisfied with the tangible aspects of service and moderately satisfied with the assurance, reliability, responsiveness, and empathy dimensions of pharmaceutical services at the Outpatient Pharmacy Installation of Sari Asih Hospital Ciputat.
Tingkat Kepatuhan Minum Obat pada Pasien Hipertensi di Klinik Pratama Rawat Jalan (KPRJ) Mutiara Sehat Cinere Depok: Adherence Rate of Taking Medication in Hypertensive Patients at the Mutiara Sehat Cinere Depok Outpatient Primary Clinic (KPRJ) Pratama, Agung Fikri; Totong, Julia; Syafi’i, Imam
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 3 No 01 (2025): JIFIN : Jurnal Ilmiah Farmasi Indonesia
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v3i01.3966

Abstract

Hypertension has been widely known as a cardiovascular disease where people have above normal blood pressure. The disease is estimated to have caused a global increase in morbidity by 4.5%, and its prevalence is nearly as large as that in developed countries or in developing countries. The WHO estimates that around 1.13 billion people in the world suffer from hypertension, and this number is expected to increase annually to 1.5 billion people by 2025, with an estimated 10.44 million deaths from complications of hypertension and heart disease at a young age. To determine the level of adherence to taking antihypertensive drugs for patients with hypertension at the Mutiara Sehat Outpatient Primary Clinic (KPRJ), Cinere, Depok. This study uses a descriptive type of observation (Non-experimental) using a cross-sectional approach. Characteristics of female respondents (57%), age 45-54 (39.5%), last high school / vocational education (65.4%), and long suffering ≤ 5 years (74%). The adherence rate of taking medication for patients with hypertension at the Mutiara Sehat Outpatient Primary Clinic (KPRJ) in Depok is in the low category of 63%, the medium category of 27%, and the high category of 10%. The results showed that the adherence rate of taking medication for patients with hypertension was in the "low" category. The main reason for low patient adherence to antihypertensive medication is a lack of knowledge and understanding about their condition. Healthcare providers can address this by providing education and emphasizing the importance of taking medication exactly as prescribed by the doctor.
Co-Authors Abdul Muid Agus Prianoto, David Al Maliki, Ahmad Zen Ardiansyah, M Fahmi Arif Bulqini Assegaf, Abd. Rachman Aulia, Annisa Auliya', Hilyatul Azizah, Arifatun Azizah, Biqrotul Buamona, Agung Pratama Cahyani, Tari Dwi Dafid, Mohammat Dinana, Retno Aqimnad Etri Nursanty, Oci Fadila, Eurima Zahra Rahma Fajriansyah, Irham Fatimatuzzahra, Ananda Putri Fauzan Prasetyo Feryani umi Rosidah, Feryani umi Fikriyah, Adela Tsamrotul Hasmila, Hasmila Heny Wulandari Hermanto, Yon Ade Lose Hikmiyah, Hawa Hidayatul I Dewa Made Aryananda Imron Fauzi Irmawanti, Irmawanti Karnoto, Kacung Al Khamim, Nur Kumala Sari, Citra Ayu Kunawi Basyir Kuswanto Kuswanto Linda Suryanti Machfud Irsyada Mariyana, Tyssa Maulidiyah, Nailin Nikmatul Mohamad Solihin, Mohamad Mohammad Efendi MUHAMMAD FAHMI Naimah, Izzatun Nur Diana Pratama, Agung Fikri Putriningtyas, Ayu Quthny, Abu Yazid Adnan Rahmawan, Ahmad Irvan RATNA NURDIANA Ratna, Chichi Dian Rif’ah, Sirli Nailatur Rina Rifqie Mariana Rosyidah, Laily rusilowati, umi Sassi, Komarudin Sa’adah, Sa’adah Sa’diyah, Chalimatus Septiawati, Sofia Tri Sugiantoro Sugiantoro Sunarsi, Denok Susanto, Hengli Suyoko, Andri Taufiq, Wahdatul Ramdhani Husnan Totong, Julia Umah, Fiqi Maslakhatul Utami, Monika Agustia Wachidin, Muhammad Soffan Wafa, Muhammad Ali Wakhidah, Elfa Wahyu Youhanita, Ety Zakiyah, Lailatuz