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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Ilmu Administrasi Publik International Journal of Artificial Intelligence Research IKRA-ITH ABDIMAS Journal of Contemporary Governance and Public Policy Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Pengabdian Kepada Masyarakat Patikala Global Abdimas: Jurnal Pengabdian Masyarakat Sureq: Jurnal Pengabdian Masyarakat Berbasis Seni dan Desain Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Administrasi Karya Dharma Jurnal Pemberdayaan Masyarakat Nusantara Ininnawa: Jurnal Pengabdian Masyarakat Jurnal Pallangga Praja Jurnal Sipakatau Government & Resilience Celebes Journal Of Elementary Education Paramacitra : Jurnal Pengabdian Masyarakat Pinisi Journal of Social Science Jurnal Aktor Ruang Komunitas : Jurnal Pengabdian Masyarakat Inovasi Sosial: Jurnal Pengabdian Masyarakat
Aina, Asri Nur
Ilmu Administrasi Negara, Fakultas Ilmu Sosial Dan Hukum, Universitas Negeri Makassar
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Transportation Other

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Journal : Jurnal Aktor

 1 
Public Relations Services of PT PLN (Persero) North Makassar Customer Implementation Unit in Overcoming Customer Complaints (Prepaid Electricity Case Study) Sulmiah, Sulmiah; Madani, Ihwan; Guntur, Muhamamd; Aina, Asri Nur
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i3.63206

Abstract

This study aims to find out how the Public Relations Service of PT PLN (Persero) North Makassar Customer Service Implementation Unit in Overcoming Customer Complaints (Prepaid Electricity Case Study). To achieve this goal, researchers use data collection techniques through observation, interviews, and documentation. The data obtained from the research results were processed using qualitative analysis to determine the Public Relations Service of the North Makassar Customer Service Implementation Unit in Overcoming Customer Complaints (Prepaid Electricity Case Study).The results showed that the Public Relations Service of PT PLN (Persero) North Makassar Customer Service Implementation Unit in overcoming customer complaints (prepaid electricity case study) based on service quality indicators Zeithmal-Parasuraman-et al (Pasolong 2013), namely Direct Evidence, Reliability, Responsiveness, Assurance, Attitude is good enough but still needs to be optimized on every indicator. This is evidenced by observations and interviews that have been conducted. Suggestions: 1) In improving promising services to customers, PLN North Makassar Customer Service Implementation Unit must provide good service so as to create customer satisfaction. 2) The issue of politeness and friendliness of officers towards customers is good and must be maintained and improved.3) Officers can create ease of communication with customers and provide information that is easy to understand.
THE ROLE OF THE VILLAGE GOVERNMENT IN IMPROVING COMMUNITY SERVICES IN MATOMPI VILLAGE TOWUTI DISTRICT EAST LUWU REGENCY Didin, Didin; Majid, Yusriaman; Guntur, Muhammad; Aina, Asri Nur
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68312

Abstract

This study aims to find out the role of the village government in improving services and what are the obstacles of the Village Government in improving services to the community at the Matompi Village Office, Towuti District, East Luwu Regency. This study uses a descriptive qualitative approach. Data collection was used by observation, interview, and documentation techniques. The data obtained from the results of the research were processed using interactive model analysis, namely data condensation, data reduction, data presentation and conclusion drawn.The results of the study show that the role of the village government in improving services to the community at the Matompi Village Office, Towuti District, East Luwu Regency has been running well. This is shown by the role of the government as a regulator, facilitator, and dynamizer in improving community services. However, some of the obstacles experienced in realizing the government's role to improve public services include the size of the area, community awareness and socio-cultural conditions in Matompi Village, Towuti District, East Luwu Regency.
ENFORCEMENT OF DISCIPLINE OF STATE CIVIL SERVANTS (STUDY AT THE REGIONAL CIVIL SERVICE AGENCY OF SOUTH SULAWESI PROVINCE) Amalia, Andi Radia Nur; Sakawati, Herlina; Nur, Andi Cudai; Aina, Asri Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73857

Abstract

This study aims to find out how to enforce the discipline of the State Civil Apparatus in the BKD of South Sulawesi Province. This research uses a qualitative approach and produces descriptive data. Data collection was carried out by means of observation, interviews and documentation. The data was processed using interactive model analysis, namely data condensation, data presentation and conclusion drawn. The results of this study show that 1) Time discipline, employees in the Regional Civil Service Agency need to be improved because the frequency of employee attendance has not met the provisions in Government Regulations. 2) Regulatory discipline, employees in the Regional Civil Service Agency need to be improved, with some employees getting sanctioned or even fired from their jobs for lack of discipline. 3) Discipline of responsibility, employees in the Regional Civil Service Agency have not fully had a high awareness of responsibility in carrying out their duties according to applicable regulations, including in maintaining equipment, carrying out duties according to the code of ethics, and other rules that have an impact on work effectiveness and efficiency. Based on the findings of this study, recommendations to improve the discipline of the State Civil Apparatus with strict action on violations of ASN discipline in the Regional Civil Service Agency for a deterrent effect and increased productivity. The government is advised to foster civil servants in a clear and transparent manner, with career development, rewards for those who achieve, and strict sanctions for norm violators
Coordination Cartesian Model In Disaster Management (Study at BPBD North Luwu Regency) Yamin, Muhammad Nur; Tarri, Afra Marlin; Ismail, Ismail; Aina, Asri Nur
Jurnal Aktor Vol 3, No 1 (2023): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i1.54488

Abstract

This research aims to determine Cartesian Model Coordination in Disaster Management (Study at BPBD North Luwu Regency). This type of research is qualitative with data collection techniques carried out by means of observation, interviews, documentation. The data analysis technique used consists of data reduction, data presentation and drawing conclusions.The research results show that many factors influence the level of success of coordination in supporting the effectiveness of BPBD for disaster management in North Luwu Regency. The cooperative relationship between relevant agencies in handling regional disasters is felt to be still less than optimal and effective because rehabilitation, environmental improvement in disaster areas and health rehabilitation are in the not optimal category because rehabilitation activities carried out in the community have not been completed thoroughly due to the lack of available disaster budget, BPBD is less firm and it is clear that the relevant agencies refer more to their previous regulations, and in supervision there is almost no coordination, especially in the form of supervision, informing each other in the form of reports resulting in ineffective work plans that have been made because they are still thinking about personal or group interests that are sectoral ego.
HEALTH SOCIAL SECURITY ADMINISTRATION AGENCY (BPJS) SERVICES IN ANDI DJEMMA REGIONAL GENERAL HOSPITAL, NORTH LUWU REGENCY Paresa, Gabriella; Guntur, Muhammmad; Sakawati, Herlina; Aina, Asri Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73865

Abstract

This study aims to find out how the Social Security Organizing Agency (BPJS) Health Services at the North Luwu Regency Regional General Hospital. This type of research is a qualitative description. Data collection is done by observation, interviews and documentation. Data analysis uses interactive model analysis i.e. data condensation, data presentation and conclusion drawing. The focus of this research is based on a study presented by Zeithaml Parasuraman with five indicators, namely form/appearance, reliability, responsiveness, assurance and empathy. The results of research on BPJS Health services at Andi Djemma Regional General Hospital, North Luwu Regency show that they are included in the good category, in accordance with the indicators, namely: 1) the form/appearance is categorized quite well; 2) reliability is categorized as quite good; 3) the response/responsiveness meets expectations is categorized as good enough; 4) the guarantee is categorized as good enough; 5) Empathy is categorized as quite good
Application of Personnel Management Information System (SIMPEG) in the Process of Mutation / Transfer of State Civil Apparatus at BKPSDMD Makassar City Akib, Haedar; Arifin, Muhammad; Ismail, Ismail; Aina, Asri Nur
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61770

Abstract

This study aims to determine the Application of the Personnel Management Information System (SIMPEG) in the process of mutation / transfer of state civil apparatus in BKPSDMD Makassar City. This research includes descriptive Qualitative Research with data collection techniques through observation, interviews, and documentation. Data analysis techniques consist of data reduction, data translation and conclusions.The results showed that the application of the Personnel Management Information System (SIMPEG) in the mutation / transfer of the state civil apparatus in the BKPSDMD Makassar City. With  the presence of the Personnel Management Information System (SIMPEG) at the Regional Human Resources and Management Personnel Agency (BKPSDMD) Makassar City provides good benefits to all BKPSDMD employees who use SIMPEG. By changing the Manual Pattern to an all-Digital one. This will help reduce the risk of errors and speed up the overall ASN mutation process. When viewed from several dimensions of Rivai Personnel Information System Criteria (2009), namely Timely, Accurate, Relevant, and Complete. However, it needs to be optimized on  the Just-in-Time  Dimension because with the problem of the network / server can inhibit the ASN mutation process. For this reason, BKPSDMD prioritizes having a reliable network infrastructure so that the Mutation / Transfer of State Civil Apparatus in BKPSDMD Makassar City runs smoothly. 
QUALITY OF SERVICE IN IMPLEMENTING THE COMPLETE SYSTEMATIC LAND REGISTRATION (PTSL) PROGRAM IN MAKASSAR CITY Wahyuni, Sri; Guntur, Muhammad; Darwis, Muh; Aina, Asri Nur
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70825

Abstract

This study aims to determine the quality of services for making complete systematic land certificates (PTSL) at the land office of the city of Makassar. To achieve this goal, the researcher used a qualitative descriptive research type. The data sources are primary data and secondary data. Data collection techniques using the method of observation, interviews and documentation. The data analysis technique used in this study is the Milles and Huberman model. The data validation used is source triangulation. Referring to the research objectives, the researcher uses the Zeithmal- Parasutaman-Berry service quality theory, which is used to assess the service of making land certificates using the PTSL program at the Makassar City Land Office. The results showed that the quality of service in making land certificates using the PTSL program at the land office of the city of Makassar, seen from 5 indicators, was said to be good or satisfactory. old and unstructured queuing system.
The Role of the Women's Empowerment and Child Protection Office in Handling Violence Against Women in Mamuju Regency Rukmana, Novayanti Sopia; Guntur, Muhammad; Alifqa, Noer Islah; Aina, Asri Nur
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61767

Abstract

This study aims to find out how the role of the Office of Women's Empowerment and Child Protection in Handling Violence Against Women in Mamuju Regency and what supporting and inhibiting factors are faced in its optimization. This research uses a qualitative approach. Data collection is done through observation, interview, and documentation techniques. The data analysis technique used in this study is interactive data analysis through stages: data collection, data reduction, data presentation, and conclusion testing. The results of this study show that the Role of the Office of Women's Empowerment and Child Protection in Handling Violence Against Women in Mamuju Regency is seen from the results of research conducted by researchers that overall the role of DP3A has run well based on programs successfully run by DP3A such as the anti-violence campaign program carried out by DP3A by means of socialization to each village by campaigning that all forms of discrimination This should not be done especially for women and other programs such as improving gender equality by providing skills to improve welfare through trainings held by DP3A. The additional research results are supported by an assessment of several indicators and theories used, namely there are 5 indicators which include: 1. Stabilizers that have run well such as the implementation of appropriate SOPs, 2. Innovators that have not run well seen from the lack of innovation regarding violence prevention, 3. Modernizers that have not run well because they only make updates regarding the handling of cases against victims in terms of facilities and lack of updates related to prevention, 4. Pioneers that have run well based on successful collaboration with several agencies that have correlations in certain cases, 5. The implementation itself that has been running well can be seen from the many services offered to the community in order to minimize and eradicate violence against women. This is evidenced by the results of observations and interviews that have been conducted. Suggestion: The Office of Women's Empowerment and Child Protection can conduct regular socialization in an effort to identify, prevent, and handle violence against women in Mamuju Regency.
POLICY STRATEGY FOR MAKING CHILD IDENTITY CARDS (KIA) AT THE POPULATION AND CIVIL REGISTRATION OFFICE OF MAKASSAR CITY Fajrin, Muhammad; Sakawati, Herlina; Aina, Asri Nur
Jurnal Aktor Vol 5, No 1 (2025): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v5i1.78073

Abstract

This research aims to determine the Policy Strategy for Making Child Identity Cards at the Makassar City Population and Civil Registration Office. Descriptive research type with a qualitative approach. Data collection techniques through observation, interviews and documentation. The data analysis technique uses the Miles, Huberman and Saldana model, namely data collection, data reduction, data presentation and conclusion drawing. The results of this study indicate that the Policy Strategy for Making Child Identity Cards at the Makassar City Population and Civil Registration Office is based on Geoff Mulgan's (2009) public strategy indicators, namely: Purposes, Environment, Direction, Action, and Learning, that in general the policy strategy is still not optimal, it is hoped that the Purpose indicator can be realised its usefulness value and the Environment and Direction can be maximised. Supporting factors 1). Schools that help collect student data and collect student data. 2). Collaboration carried out by the government with companies or shops that have helped through promos. 3). Free KIA making so that it supports all levels of society. Inhibiting factors 1). The mindset and awareness of the community to comply with policies is still lacking and does not understand what the uses and benefits of KIA are. 2). There are no sanctions for people who do not have KIA, either in the form of administrative sanctions or other sanctions. 3). Limited in terms of budget, human resources, and inadequate infrastructure
IMPLEMENTATION OF REGIONAL REGULATION NUMBER 10 OF 2013 ABOUT SUSTAINABLE COMPLETE CLASS SYSTEM IN GOWA DISTRICT Arif, Fauziah Nur Hikmah; Sakawati, Herlina; Rukmana, Novayanti Sopia; Aina, Asri Nur
Jurnal Aktor Vol 5, No 1 (2025): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v5i1.78065

Abstract

This research aims to find out how the implementation of Regional Regulation Number 10 of 2013 concerning the Sustainable Complete Class System Policy in Gowa Regency is carried out. To achieve this goal the researcher used data collection techniques through observation, interviews and documentation. Data obtained from research results are processed using qualitative analysis by revealing the problem or situation or event as it really is so as to reveal the true facts of the object under study.The results of the research show that the implementation of Regional Regulation Number 10 of 2013 concerning the Sustainable Complete Class System Policy in Gowa Regency has been carried out well. Judging from the 3 main indicators of implementation according to Daniel A. Mazmanian and Paul Sabatier which are quoted in (Suwitri 2008), including: Tracbility Variable of the Problem (Level of Simplicity of the Problem) in this case the Implementation of the Sustainable Complete Class System Policy in Gowa Regency has implemented well in accordance with Regional Regulation No. 10 of 2013 concerning SKTB, Ability of Statue To Structure Implementation (Ability of Laws to Structure the Implementation Process) where the ability of legislation to implement SKTB has a big influence in structuring an implementation process, Nonstatutory Variables Affecting Implementation (Variables Outside the Law that Influence Implementation) still lacks support and understanding among some people regarding the SKTB policy.Dependent Variables or Stages in the Implementation Process also determine the success of implementing Regional Regulation Number 10 of 2013 which discusses the implementation of SKTB so that the implementation of the SKTB program can run well
Co-Authors Adia Purna, Zarni Ahmad Fudhail  Majid Ali Hanafiah Alifqa, Noer Islah Amalia, Andi Radia Nur Anisa Fitri Arif, Fauziah Nur Hikmah Arifin Manggau Aris Baharuddin Cudai Nur, Andi Darman Manda Manda Dewi Walahe Didin, Didin Dyan Darmayanti Darmayanti Fatimah Akbal Fatmawati Fatmawati Guntur, Muhamamd Guntur, Muhammmad Haedar Akib Halim, Didin Hayat, Ainul Herlina Sakawati Herlina Sakawati Herling, Herling Herman Dody Ismail Ismail Kadarisman Hidayat Kemal Sandi Khaeruddin Khaeruddin Kurnia, Lusi Langgeng Setyono, Langgeng Madani, Ihwan Majid, Yusriaman Maya Kasmita Muh. Darwis Muh. Nur Alamsyah Muh. Nur Yamin Muhammad Ansarullah S. Tabbu Muhammad Arifin Muhammad Fajrin, Muhammad Muhammad Guntur, Muhammad Muhammad Nur Yamin Muhammad Saifi nisa, anisa fitri Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Syafrin Novayanti Sopia Rukmana, Novayanti Sopia Nur Fadhila Umar Nur Pratiwi, Oky Nur Yamin, Muhammad Nur, Andi Cudai Nuryamin, Muh Oky Nur Pratiwi Johansyah Oky Nur Pratiwi Johansyah Paramitha, Dyan Paresa, Gabriella Rahmat Kurniawan Ristiana, Evi Rukmana Syafrin, Novayanti Sopia Rusliadi Rusliadi Rusliadi Rusliadi Sakawati, Herlina Sandi, Kemal Sirajuddin Saleh Sirajuddin Saleh Sirajuddin Saleh Siswidyanto, Siswidyanto Sofia Rukmana, Novayanti Sopia Rukmana, Novayanti Sri Riski Wulandari Sri Wahyuni Sulmiah Sulmiah Sulmiah, Sulmiah Sulmiah, Sulmiah Syam, Febrianto Tarri, Afra Marlin Umar, Nur Fadhilah Widyawati Widyawati Yamin, Muhammad Nur Yati Mulyati Zarni Aida Purna Zulfikri