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DESI NATALIA, DESI
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Journal : Journal of Publicness Studies

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Manajemen Electronic Government Dalam Pelayanan Administrasi Kependudukan Di Kantor Dinas Kependudukan Dan Pencatatan Sipil Kota Palu Natalia, Desi; Hattab, Syahruddin; Mayusa, Askar
JPS: Journal of Publicness Studies Vol 2 No 2 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v2i2.1986

Abstract

This study aims to determine the management of e-government in population administration services at the Population and Civil Registration Office of Palu City using a qualitative descriptive method based on the four principles of management according to George R. Terry, with 4 (four) aspects of planning, organizing, implementing, and monitoring. Data were collected through observation, interview, and documentation. The results showed that despite progress in strategic planning in separating manual and electronic-based service systems, the implementation of e-government still faces obstacles, such as the absence of a formal organizational structure, unclear division of tasks, technical problems, lack of guidance for users, and lack of training for human resources. Supervision has been carried out through monitoring, satisfaction surveys, and online complaints, but still needs to be improved. Therefore, improvements in the aspects of organization and implementation are needed so that the benefits of e-government services can be optimally felt by the community.
Co-Authors - Afrizal Achmad Hidir Ade Kristianus Kaloeti Akliya, Khairinil Aldi Putra, Rahmat Alfonso Munte Amaliya, Rezky Amini, Fahrisa Ananda Harjono, Alystia Aprianto Wirawan Arifin, M Bahri Arthur Huwae Astiti, Ni Nyoman Adi Aulia, Putrie Azmi, Fahrul Cristin, Yolanda Deri Susanto Douw, Devita Edi Gunawan Edward Alfin Ernawati Ernawati Esa, Muh. Bagus Nugroho Firjani, Alya Firman, Al Hadiningrum, Sri Harahap, Siti Khoiria Hidayani, Hidayani Ibnu Elmi AS Pelu Ivanna, Julia Jefry Tarantang Jeniva, Isabella Jeniwanti Carolina Kotte Kezia, Gita Putri Kiyatno Kiyatno Komang Tri Wahyuni . Kristiani, Anastasia Putri Kristina, Parista Lestari Lestari Lianto Lubis, Razoki M.Pd S.T. S.Pd. I Gde Wawan Sudatha . Manullang, Alfon Apriel Maria Veronica Mayusa, Askar Merilyn Muhammad Tahir Nasution, Risa Elvina Nita Maya Valiantien Novriani, Erida Nugroho, Erwin Raka Nurfatah, Agus Ohoitimur, Hendrica Henny Pongoh, Fernando D. Pranata, Dwi Agus pribadi, kukuh Purba, Endhita Putri Purnomo, Listiya Ike Putri Z, Amirah Dea Rahmad Kurniawan Rahmatulloh Rahmatulloh, Rahmatulloh Reviza, Liza Riauli Susilawaty Hutapea Rohman, Asep Abdul Rubianus Rubianus Sari, Evita Sepniwati, Lelly Sesesa, Dearisty Gusevtin Setinawati Setyawati, Nunuk Sihaloho, Fransisco Simanullang, Alfon Apriel Sinaga, Eko Pranata Sinaga, Lamtiurma Siringo-ringo, Juwita Juliana Sitompul, Yunike Sarah Suherman Sulvina, Ardilla Supriyatno, Dawud Syahruddin Hattab Syaputri, Sity Andiny Tarigan, Selvi Br Tonapa, Jessica Fransisca Topanus Tulak Tulak, Harmelia Waluyo Waluyo Widjaja, Evelin Maharani Widyasari, Yolantya Yakob, Jonathan Glorify B. Yumarni, Asmara Zahirah, Amirah Dea Putri