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All Journal Jurnal Kesehatan Interest : Jurnal Ilmu Kesehatan Jurnal Kesehatan Lingkungan JURNAL SIPAKALEBBI HIGIENE: Jurnal Kesehatan Lingkungan Al-sihah: The Public Health Science Journal Riau Journal of Empowerment Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Diagnosis: Jurnal Ilmiah Kesehatan Science Midwifery Kampurui Jurnal Kesehatan Masyarakat Diversity: Disease Preventive of Research Integrity Jurnal Pengabdian Kesehatan Komunitas (Journal Of Community Health Service) Community Research Of Epidemiology (CORE) Homes Journal: Hospital Management Studies Journal Journal of Muslim Community Health (JMCH) KHIDMAH: Jurnal Pengabdian kepada Masyarakat Media Kesehatan Politeknik Kesehatan Makassar Sociality: Journal of Public Health Service Unified Health Critical Research Journal of Environmental and Safety Engineering (JESE)
Fatmawaty Mallapiang
Department Of Public Health, Faculty Medical And Health Science, Universitas Islam Negeri Alauddin Makassar, Makassar, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Journal : Science Midwifery

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Outpatient satisfaction with the integration of primary health care services: A comparative study in Gowa Regency Safitri, Andi Afriyani; Satrianegara, Fais; Mallapiang, Fatmawaty
Science Midwifery Vol 14 No 1 (2026): April: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v14i1.2337

Abstract

The implementation of Primary Healthcare Integration aimed to address service fragmentation and improve the quality of health services in Indonesia. This study evaluated outpatient satisfaction with the integrated system compared to a conventional service model in Gowa Regency. A quantitative comparative research design was employed, involving 100 respondents from a health center implementing the integration and 97 respondents from a health center using the conventional model. Data were collected through questionnaires measuring five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. Statistical analysis using the Mann-Whitney U test revealed a significant difference in satisfaction levels between the two groups (p < 0.001). The integrated system group showed a substantially higher mean rank of 144.08 compared to 52.53 in the conventional group. High satisfaction levels were observed across all dimensions in the integrated system, particularly in the empathy and tangible aspects. It was concluded that the lifecycle-based cluster approach within the integrated system significantly enhanced patient experience and satisfaction. These findings suggested that the transformation of primary health services effectively met community expectations and provided a more structured healthcare delivery model.
Co-Authors A. Syamsiah Adha Abdul Majid HR. Lagu Abdul Majid HR. Lagu Aeni, Syahratul Aeni, Syahtul Ahdarnisal, Ahdarnisal Alimus, Nur Aqidatul Izzah Andi Agus Wahyudi Andi Agustina Suyuti Andi Muhammad Multazam Andi Susilawaty Andi Syamsiah Adha Andi Takwa Annisa ilahi Thaha Asir, Muhammad Faiz Fawwaz Aulia Rahma Ayu Hamid Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful Azriful, Azriful Azriful iful Azriful Bs. Titi Haerana Dewi Ayu Dewi Ayu Purnama Dwi Putri Nursetyaningsih Dwi Santy Damayati, Dwi Santy Emmi Bujawati Emmi Bujawati Fachrin, Suharni a. Febriani Prastike Fitrah Fitrah, Fitrah Gaffar Rukmady Habibi Habibi Habibi Habibi Habibi Harjuna, Asrul Hasbi Ibrahim Hasbi Ibrahim Hasbi Ibrahim, Hasbi Hasmi Septiani Herlina Herlina Idris, Fairus Prihatin Ikhtiar, Muh. Indriani Lestaluhu Irfandi Rahman Irviani Anwar Ibrahim Ismail, Ahmad La Ode Ismi Aulia Samosir Jayanti, Amalia Juniarsih Jamil Jusriani, Rini Khansaa Afifah M Lagu, Abdul Majid H.R. Lilis Widiastuty M.Fais Satrianegara Massakili, Andi Masyitha Muis Muchlis Mubaraq Hamda Muh. Kahfi Muhammad Adriansyah Muhammad Azwar Muhammad Riswal Mukhaiminah, Ina Munawir Amansyah Munawir Amansyah Nilda Alfiyyah Nildawati Nildawati Nildawati Nildawati Nildawati Nildawati Nildawati Nildawati Nildawati Nildawati, Nildawati Nur Fitriyani Arifuddin Nurdiyanah Nurdiyanah Nurfahmiatunnisa, Nurfahmiatunnisa Nurhidayah Purnamasari Purnamasari Nurkhalis A Gaffar Nurul Fadillah Radha, Andi Rakhman, Alfina Sari Ramdani, Rezki Ramisdar, Irma Octaviani Ranti Ekasari Ria Anggraini Rini Jusrian Rini Jusriani Rini Jusriani Rini Jusriani Rini, Rini Jusriani Rukhayya Rizal Sadarang, Rimawati Aulia Insani Safitri, Andi Afriyani Sitti Patimah Sitti Raodhah Sri Ayu Azzahra Sukfitrianty Syahrir sukmawati Sukmawati Sukmawati Surahmawati Surahmawati Suriyanti Suriyanti Syahratul Aeni Syahrul Basri Syamsul Alam Syamsuryana Basri Syarfaini Syarfaini Syarfaini Syarfaini Syarfaini, Syarfaini Syarfani, Syarfani Titi Ismawati Triana Andika Putri Tuhelelu, Ghifari M. Nuh Wahyu Alfat Wardah Wijaya, Dian Rezki` Yessy Kurniati