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All Journal jurnal niara International Journal of Scientific Multidisciplinary Research (IJSMR) Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Gudang Jurnal Multidisiplin Ilmu MULTIPLE: Journal of Global and Multidisciplinary Journal of Governance and Public Administration Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Demokrasi: Jurnal Riset Ilmu Hukum, Sosial dan Politik International Journal of Law, Crime and Justice An International Journal Tourism and Community Review Parlementer : Jurnal Studi Hukum Dan Administrasi Publik International Journal of Social Science and Humanity Wissen: Jurnal Ilmu Sosial dan Humaniora Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Journal of Studies in Academic, Humanities, Research, and Innovation Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Studi Administrasi Publik dan ilmu Komunikasi Jurnal Pendidikan dan Sosial Humaniora International Journal of Social Welfare and Family Law International Journal of Multidisciplinary Reseach
Sri Kamariyah
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Religion Aerospace Engineering Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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ANALYSIS OF E-GOVERNMENT IMPLEMENTATION READINESS AND SERVICE QUALITY AT THE PEMALANG REGENCY DPMPTSP Ade Nur Zaman; Sri Kamariyah; Zainal Fatah
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

The successful implementation of E-Government initiatives depends on integrated readiness across technological, human, and process dimensions. This study examines the relationship between E-Government readiness and service quality at the Department of Investment and One-Stop Integrated Service (DPMPTSP) in Pemalang Regency. Although digital systems like the Electronic Licensing Service System (SPPE) are deployed, several challenges hinder optimal service quality. A significant barrier is human resource readiness; many staff members lack digital literacy and resist transformation, often relying on manual processes. Additionally, organizational processes remain fragmented, with back-office procedures not fully integrated into digital platforms, causing delays and bottlenecks that weaken efficiency. Technical issues, such as system bugs and unstable servers, further undermine reliability and user trust. The research underscores that technology alone cannot ensure effective E-Government. Success requires a holistic approach encompassing human resource development, process re-engineering, and organizational change management. Findings highlight the importance of investing in capacity building and digital literacy to align internal workflows with technological advances. Bridging these readiness gaps is essential for transforming digital investments into tangible improvements. Policymakers must focus on comprehensive strategies to foster a digital culture and streamline procedures to realize the full potential of E-Government for public service excellence.
Co-Authors Ade Nur Zaman Agus Rianto Ahmad Fitroni Alfonsina Djitmau Anace Kambu Aris Sunarya Aris Suryana Bukhari Bukhari Dandy Patrija W Dandy Patrija Wirawan Desak Gede Suasridewi Dewi Nurkholilah Dimas Hasanudin Dionisius Jalung Eko Budianto Eny Haryati Fawaz Nurul Widad Farahani Fedianty Agustina Fedianty Augustinah fediantyaugustinah Feri Ramadhan Ferriswara, Dian Ferry Ramadhan Fiqi Nurman Gazali Frenky Egiazer Boimau Hadi Pranoto Hafids Sutatak Heydi Mayla Silvia Tumembow Himad Ali Ika Devi Pramudiana Ika Devy Pramudiana Ikhfal Halmaf Kholif Indah Novia Alfianita Kristyan Dwijo S Kristyan Dwijosusilo M. Roby Ashar Matias Muhi Ledjab Mikhael Maniley Moh. Ali Imron Mujarni Baraq Mursid Pangalima Muslimin Muslimin Nihayatus Sholicah Nihayatus Sholichah Nihayatus Sholihah Nomensen Yeheskel Singgir Nugroho Hadi Ichda Saputra Polrendyo Polrendyo Prasetyo Dwi Pangesti Adji Priyanto Priyanto Raditya Adi Kartika Rosalina Mega Putri Rusdi Rusdi Sanjaya Adi Sapto Pramono Sarwani Sarwani Sri Roekminiati Stanny Terianus Rumaseb suparman suparman SUTIKNO Suwoto Suwoto Suwoto Syapi’i Syapi’i Taufiq Hidayat Ulul Albab Widyawati Widyawati Widyawati Yosep Lasah Zaenal Fatah Zainal Fatah