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All Journal JURNAL GOVERNANSI Jurnal Sosial Humaniora Indonesian Journal of Social Research (IJSR) Public Policy Journal Karimah Tauhid ASEAN Journal for Science and Engineering in Materials
Euis Salbiah
Djuanda University
Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Neuroscience Social Sciences

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PENINGKATAN KUALITAS PELAYANAN IMB DALAM MENINGKATKAN PENDAPATAN ASLI DAERAH KOTA BOGOR DIWILAYAH KECAMATAN BOGOR TIMUR Lulu Kristina; Rita Rahmawati; Euis Salbiah
Jurnal Governansi Vol 4 No 1 (2018): JURNAL GOVERNANSI Vol 4 No 1, April 2018
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (546.046 KB) | DOI: 10.30997/jgs.v4i1.1137

Abstract

Increasing public demand is a logical consequence of the increasingly complex needs of the community on various matters, especially on service. On the other hand in line with one of the paradigms of government administration, namely Public Service (public service) government has an obligation to improve the quality of service that aims to the satisfaction of the community (driven customer).The purpose of this research is to analyze the implementation of the service of IMB (Building Permit), especially apparatus or human resources in charge of granting permission in East Bogor Subdistrict and To know the implementation of Building Construction Permit (IMB) in increasing the Original Revenue in Bogor Sub- East. The theory used in this research is by using service quality theory from Sinambela (2010) that is transparent, accountability, conditional, participative, equality of rights, balance of rights and obligation.The method used is descriptive analysis using Qualitative approach. While the data analysis technique used is by using the calculation of Weight Mean Score (WMS) and correlation coefficient rank spearman.Teknik data collection used is the study of literature and field studies. The unit of analysis of this study amounted to 30 Informants. While the sampling technique used is Accidental Sampling technique.The results of the Implementation of the Granting of Building Permit is done by referring to the Decision of the Governor of West Java Province No. 76 of 2000 on the procedure of obtaining IMB, IPB and KMB in the province of West Java and West Java Provincial Regulation No. 7 of 2010 About Building Buildings. Keywords: Quality of Kecamatan service, Building Permit (IMB), and Increased local revenue
KUALITAS JASA PELAYANAN KARTU KUNING (AK1) DI DINAS TENAGA KERJA DAN TRANSMIGRASI KOTA BOGOR Anugrah Dwi Cahyo Prabowo; Beddy Iriawan Maksudi; Euis Salbiah
Jurnal Governansi Vol 4 No 2 (2018): JURNAL GOVERNANSI Vol 4 No 2, Oktober 2018
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (101.978 KB) | DOI: 10.30997/jgs.v4i2.1274

Abstract

A good governance is a government that carries out the best service in managing various types of services that exist in government institutions. The purpose of this study is finding out the relationship between the quality of yellow card service (AK1) service and community satisfaction in Manpower and Transmigration Service office of Bogor. This study used the theory of service quality from Zeithhaml, Parasuraman & Berry. The research method used descriptive method using quantitative. Data acquisition through Literature Study and Field Study. Meanwhile the data analysis technique uses Weight Mean Score (WMS) calculation. In collecting data using incidental sampling technique with the formula taro yamane with a population of service users as many as 122 people, a sample of 55 respondents. The results obtained by the assessment rate is 4.29 with a very good assessment of the results of the questionnaire processing of 55 respondents, this means that the overall service quality has been very good but there are still some shortcomings felt by users of this service as evidenced by the assessment among other dimensions because Inadequate and organized factors in the waiting room are also inadequate. Finally, the researchers suggested that there should be a focus on improving facilities and infrastructure in the yellow card service department, also expected to be able to make the latest innovations that can captivate people, good innovation is certainly the hope of many people, Researcher's advice is for the agency to create an Information Base and Job seeker data becomes one place in the application where the job market application can be accessed by the community itself.Keywords: Service Quality, Repairs, Facilities and Infrastructure
PENGARUH PELATIHAN DI PUSAT LAYANAN USAHA TERPADU KOPERASI USAHA MIKRO KECIL MENENGAH KABUPATEN CIANJUR Utami Dewi Sartika; R. Akhmad Munjin; Euis Salbiah
Jurnal Governansi Vol 5 No 2 (2019): Jurnal Governansi Vol. 5 No. 2 Oktober 2019
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (557.575 KB) | DOI: 10.30997/jgs.v5i2.1766

Abstract

Training is an effort to improve knowledges, skills and attitudes in improving performance, quality, and productivity. In this case, the government determined a mentoring program, namely Center for Integrated Services Small and Medium Micro Enterprises and Cooperatives in Cianjur Regency, in order to develop the small and medium micro enterprises and cooperatives. One of the Center for Integrated Services in guiding the development of the small and medium micro enterprises and cooperatives is training for the small and medium micro enterprises and cooperatives to improve the human resources. The purpose of this research is to describe the function of training in Center for Integrated Services Small and Medium Micro Enterprises and Cooperatives in Cianjur Regency. The theory of this research stems from Robinson’s theory, including at least four dimensions, namely training, skill, attitude, and benefit. This research uses descriptive method. Respondents of this research consist of 20 participants of training. The data is collected by using observation, interview, and questionnaire. The data collected by questionnaire is analyzed by using the Weight Mean Score formula to count the mean score. The result of this research indicate the mean score 4.08, included in the good criteria. Therefore, the implementation of training function in Center for Integrated Services Small and Medium Micro Enterprises and Cooperatives in Cianjur Regency influences the improvement of the training participant competence. Although there is the influence of the training on the attitude and quality necessarily improved in order to develop the small and medium micro enterprises and cooperatives in Cianjur Regency.Keywords: Training Function, Integrated Services, Small and Medium Micro Entreprises.
PENGARUH PENERAPAN SISTEM PENGENDALIAN INTERN PEMERINTAH TERHADAP KINERJA ORGANISASI DI BALAI BESAR PASCAPANEN KEMENTERIAN PERTANIAN Abdul Rifan; Ginung Pratidina; Euis Salbiah
Jurnal Governansi Vol 5 No 2 (2019): Jurnal Governansi Vol. 5 No. 2 Oktober 2019
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (475.103 KB) | DOI: 10.30997/jgs.v5i2.2051

Abstract

This research is aimed at analyzing the influence of implementation of government internal control system on the organizational performance in Post-Harvest Agency, Ministry of Agriculture. The government internal control system is measured on five dimensions, namely control environment, risk evaluation, control activity, information and communication, and monitoring. The the organizational performance is measured on five dimensions, namely productivity, service quality, responsivity, responsibility, and accountability. This research uses the analytical-quantitative method. The samples of this research are drawn 58 respondents from 137 civil servants in Post-Harvest Agency. The data of this research is collected by using observation, interview, and questionnaire. The data is statistically analyzed by using Weight Mean Score, Spearman Rank Correlation, and Coefficient Determination. The results of this research indicate three findings. Firstly, the analysis by Weight Mean Score indicates the mean score of implementation of government internal control system 4.09, categorized as good and the mean score of organizational performance 4.19, categorized as good. Secondly, the analysis by Rank Spearman Correlation gains the coefficient correlation 0.566 that has a middle relationship of implementation of government internal control system to organizational performance. Thirdly, the analysis by Coefficient Determination indicates that the influence of implementation of government internal control system contributes to organizational performance 32.0%.Keywords: Organizational Performance, Monitoring and Evaluation, Government Internal Control System.
Partisipasi Masyarakat Dalam Meningkatkan Kualitas Pelayanan Pertanahan Euis Salbiah; Irma Purnamasari; Maria Fitriah; Agustini Agustini
Jurnal Governansi Vol 6 No 1 (2020): JURNAL GOVERNANSI, Vol. 6 No. 1, April 2020
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (544.611 KB) | DOI: 10.30997/jgs.v6i1.2227

Abstract

Penelitian ini bertujuan untuk menggambarkan partisipasi masyarakat dalam meningkatkan kualitas pelayanan pertanahan di Kabupaten Cianjur. Sejalan dengan tujuan tersebut, penelitian ini merupakan penelitian deskriptif yang digunakan sebagai metode untuk memperoleh deskripsi yang utuh dan realistis tentang partisipasi masyarakat dalam meningkatkan kualitas pelayanan pertanahan di Kabupaten Cianjur. Data penelitian dikumpulkan melalui observasi, wawancara, angket dan dokumentasi. Dalam penelitian ini, peningkatan kualitas pelayanan publik termasuk kualitas pelayanan pertanahan diperlukan untuk membangun kepercayaan masyarakat terhadap aparatur sebagai penyedia pelayanan publik dengan menjadikan partisipasi masyarakat sebagai sarana untuk melakukan perbaikan pelayanan publik. Partisipasi masyarakat dapat berupa penyampaian keluhan/pengaduan, aspirasi, pemikiran, kepentingan dan permasalahan dalam pelayanan publik. Bentuk lain partisipasi masyarakat dapat berupa menemukan informasi atau akses lainnya, inisiatif (voice/suara) dan apresiasi warga (masukan), serta mekanisme untuk terlibat dalam pengambilan keputusan. Partisipasi masyarakat dapat dikelola secara efektif dengan menyediakan sarana partisipasi, menugaskan pelaksana yang kompeten, menangani keluhan/pengaduan sebagai salah satu bentuk partisipasi masyarakat dan menindaklanjuti keluhan/pengaduan.Kata kunci: Partisipasi Masyarakat, Kabupaten Cianjur, Kualitas Pelayanan Pertanahan, Pelayanan Publik.
Efektivitas Penilaian Kinerja Berbasis E-Kinerja di Pusat Pelatihan Manajemen dan Kepemimpinan Pertanian Indra Rukmana; Rita Rahmawati; Euis Salbiah
Jurnal Governansi Vol 6 No 1 (2020): JURNAL GOVERNANSI, Vol. 6 No. 1, April 2020
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (385.794 KB) | DOI: 10.30997/jgs.v6i1.2633

Abstract

Penilaian kinerja memegang peranan penting bagi organisasi karena memungkinkan organisasi untuk mengetahui, mengukur dan menilai kinerja pegawai. Hasil penilaian kinerja membantu organisasi untuk mengambil keputusan dalam pengelolaan sumber daya manusia organisasi. Penilaian kinerja sangat berpengaruh terhadap efektivitas kerja pegawai. Tujuan dari penelitian ini adalah untuk mengetahui efektivitas penilaian kinerja berbasis e-kinerja di Pusat Pelatihan Manajemen dan Kepemimpinan Pertanian. Penilaian kinerja dipandang sebagai penilaian atas prestasi/kemampuan kerja yang ditunjukkan oleh pegawai dalam melaksanakan tugas dan fungsinya sesuai dengan target kerja, yaitu jumlah beban kerja yang dicapai dari setiap pelaksanaan tugas jabatan. Kinerja pegawai tersebut dinilai efektivitasnya berdasarkan empat dimensi, yaitu kuantitas, kualitas, waktu dan biaya. Metode yang digunakan dalam penelitian ini adalah metode penelitian deskriptif. Sampel penelitian sebanyak 61 dijadikan sebagai responden penelitian. Penelitian ini menggunakan kuesioner/angket sebagai instrumen utama dalam pengumpulan data. Pengolahan data dilakukan secara kualitatif dengan dibantu melalui penghitungan skor rerata. Hasil penelitian menunjukkan bahwa efektivitas penilaian kinerja berbasis e-kinerja di Pusat Pelatihan Manajemen dan Kepemimpinan Pertanian memperoleh skor rerata sebesar 4,14 termasuk kategori penilaian baik. Dikaitkan dengan empat dimensi penilaian kinerja, maka skor tertinggi berada pada dimensi kualitas yang memperoleh skor rerata sebesar 4,24 termasuk dalam kategori penilaian sangat baik, sedangkan dimensi biaya memiliki skor rerata terendah sebesar 4,06 walaupun termasuk kategori penilaian baik.Kata kunci: Kinerja Pegawai, Efektivitas, E-Kinerja, Penilaian Kinerja.
ANALISIS KINERJA PEGAWAI DALAM PENANGGULANGAN HIV/AIDS Fitria Saefatu Amanah; Beddy Iriawan Maksudi; Euis Salbiah
Jurnal Governansi Vol 6 No 2 (2020): JURNAL GOVERNANSI, Vol. 6 No. 2, Oktober 2020
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v6i2.3113

Abstract

Penelitian ini bertujuan untuk menggambarkan kinerja pegawai, hambatan-hambatan yang dihadapi dan upaya-upaya yang dilakukan oleh Dinas Kesehatan Kota Sukabumi dalam penanggulangan HIV/AIDS. Kinerja pegawai didefinisikan sebagai hasil yang dicapai oleh pegawai pada fungsi atau aktivitas kerja tertentu selama periode waktu tertentu. Kinerja pegawai diukur berdasarkan lima dimensi, yaitu produktivitas, kualitas layanan, responsivitas, responsibilitas, dan akuntabilitas. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif. Hasil penelitian menunjukkan bahwa kinerja pegawai Dinas Kesehatan Kota Sukabumi dalam penanggulangan HIV/AIDS dapat dikatakan sudah dicapai dengan baik apabila dilihat dari dimensi produktivitas, kualitas layanan, responsivitas, responsibilitas, dan akuntabilitas, walaupun masih ditemukan adanya hambatan-hambatan yang dihadapi ketika melaksanakan penanggulangan. Hal ini disebabkan oleh masih adanya stigma masyarakat, kurangnya kesadaran dan kemauan orang dengan HIV/AIDS (ODHA), serta faktor lingkungan sosial. Upaya-upaya yang dilakukan oleh Dinas Kesehatan Kota Sukabumi adalah terutama melakukan sosialisasi dan penyuluhan untuk memberikan pengertian dan pemahaman yang lebih detail tentang bahaya dan cara penularan HIV/AIDS kepada ODHA, agar ODHA mengetahui pentingnya meminum obat ARV, lebih sadar dan memiliki kemauan untuk berobat, serta melakukan pencegahan dan penularan kepada orang lain.
KUALITAS PELAYANAN PUBLIK PEMBAYARAN PAJAK KENDARAAN BERMOTOR Bambang Eka Saputra; Beddy Iriawan Maksudi; Euis Salbiah
Jurnal Governansi Vol 7 No 1 (2021): Jurnal GOVERNANSI Vol 7 No 1, April 2021
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v7i1.3158

Abstract

Program Samsat Masuk Desa (SAMADES) merupakan inovasi layanan pemungutan pajak kendaraan bermotor dengan cara menjemput ke desa yang selama ini jauh atau tidak terjangkau dari Kantor Samsat Induk dan Samsat Keliling. SAMADES ditempatkan di lokasi-lokasi yang mudah dijangkau oleh masyarakat, yakni kantor lurah, desa, camat dan balai pertemuan desa yang bertujuan untuk meningkatkan kesadaran masyarakat dalam membayar pajak dan mendekatkan pelayanan pembayaran pajak kendaraan bermotor kepada masyarakat. Tujuan penelitian ini adalah untuk mengetahui kualitas pelayanan publik pembayaran pajak kendaraan bermotor di pelayanan SAMADES Sindang Barang Kota Bogor. Pengukuran kualitas pelayanan didasarkan pada lima dimensi, yaitu tangibles, reliability, responsiveness, assurance, dan empathy. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif. Sampel penelitian adalah sebanyak 53 orang. Penelitian ini menggunakan kuesioner/angket sebagai instrumen utama pengumpulan data. Pengolahan data dilakukan melalui penghitungan skor rerata. Hasil penelitian menunjukkan bahwa kualitas pelayanan memperoleh skor rerata sebesar 3,98 termasuk kategori baik. Dikaitkan dengan lima dimensi kualitas pelayanan, maka dimensi assurance (jaminan) memperoleh skor rerata sebesar 4,22 termasuk dalam kategori penilaian sangat baik, sedangkan dimensi tangibles (bentuk fisik) memiliki skor rerata terendah sebesar 3,63, walaupun termasuk terendah tetapi memiliki penilaian yang baik dari responden penelitian.
KEPUASAN MASYARAKAT KECAMATAN KABANDUNGAN TERHADAP PELAYANAN PENYALURAN BANTUAN LANGSUNG TUNAI DANA DESA DI MASA PANDEMIC COVID-19 Dede Citrawati; Rita Rahmawati; Euis Salbiah
Jurnal Governansi Vol 8 No 1 (2022): Jurnal Governansi Volume 8 Nomor 1, April 2022
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v8i1.4966

Abstract

The Covid-19 pandemic has greatly impacted the community, especially in the economic sector which greatly affects their welfare. In this case, the government makes efforts by holding a Village Fund Direct Cash Assistance program sourced from the Village Fund. In the service process for distributing direct cash assistance from village funds, several problems were found including: the timing of the distribution of social assistance was not on time, there was a collection of fees, the service time was short and there was no media for complaints about the service process for distributing direct cash assistance from village funds. The purpose of this study was to determine how the quality of service, community satisfaction and to determine the effect of service quality in the distribution of direct cash assistance from village funds on the satisfaction of the people of the Kabandungan sub-district. The research method used in this research is associative research method using a quantitative approach. Data collection techniques include: library data, observation, interviews and questionnaires. And the data analysis technique used is the Weigh Mean Score (WMS) and the Spearman Rank test. The results of this study show that of the 139 respondents for the service quality variable (X) of 4.46 which is in the very good criteria and the variable of community satisfaction (Y). ) of 4.28 which is in the very good criteria. Furthermore, for the results of the associative test with the Spearman Rank test, it gets a value of 0.603, which means that there is a relationship between the service quality variable (X) on community satisfaction (Y) with the strength of the relationship, namely Strong. With a significance value of 0.000 or less than 0.05 which indicates there is a significant relationship and the direction of the relationship is positive. The results of the calculation of the coefficient of determination found a value of 36.3609%, this value indicates that service quality contributes or influences community satisfaction. while the remaining 63,6391% is influenced by other factors.
KUALITAS PELAYANAN PEMBUATAN KARTU KELUARGA (KK) PADA KANTOR KECAMATAN Nurmas Hasanah Tanjung; Euis Salbiah; Afmi Apriliani
Jurnal Governansi Vol 8 No 2 (2022): Jurnal Governansi Volume 8 Nomor 2, Oktober 2022
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v8i2.5438

Abstract

This study aims to determine the Quality of Service for Making Family Cards (KK), service quality is a comparison between consumer expectations and service performance, while the Family Card is one of the civil registration documents that must be owned by every head of the family, but complaints are still found in the manufacture service. family card at the Ciawi District Office, Bogor Regency. In this study using a descriptive method with a quantitative approach. The population in this study were people who received the service of making Family Cards at the Ciawi District office with a sample of 78 respondents. namely the people found who were doing the service of making Family Cards (KK) at the Ciawi District Office. The results show that in general the service for making Family Cards in Ciawi District has been going well, but there are still several dimensions that are still below the average variable value, namely the empathy dimension with an average value of 4.17, the reliability dimension. the average score is 4.16, and the dimension of assurance (assurance) with an average value of 4.17.
Co-Authors Abdul Rifan Abraham Yazdi Martin Agustini Anggraeni, Mega Rizky Aniek Faradillah Annisa Zahra Sholehah Anugrah Dwi Cahyo Prabowo Aprianto, Hendro Apriliani, Afmi Apriliani, Neng Virly Apriliyani, Neng Virly Aryati, Siti Assayuti, Muhammad Jalaludin Bambang Eka Saputra Beddy Iriawan Maksudi Bhakti, Muhammad Tegar Purna Bunyamin, Ijang Chaerunnisa Zoe Susanto Chatarina Umbul Wahyuni Dadan Wahyudi Dea Hilmiah Halawi Dede Citrawati Dede Syahrudin Denny Hernawan Denny Hernawan Denny Hernawan, Denny Dermawan, Raihan Salman Desi Fitriyana, Desi E Syahrudin Faradillah, Aniek Farhati, Muthia Zahra Fitria Saefatu Amanah Ginung Pratidina Ginung Pratidina Gotfridus Goris Seran Gustina, Reza Hakim, Ikhwanul Halawi, Dea Hilmiah Ijang Bunyamin Indra Rukmana Irma Purnamasari Irma Purnamasari Irvan Maulana Kismytiadara Kristina, Lulu Kusmiati, Isma Laia, Heri Wansyah Lulu Kristina M. Renaldi M.YGG seran Marezka Maria Fitriah Marinda. W, Vuvud Maulana, Irvan Maulinda, Winda Mirna Pratami Muafa, Muhammad Adli Muhamad Tengku Muhamad YGG. Seran Muhammad Ramadhan Muhtar, Saepudin Mulyawati, Lani Mustofa, Iid Zaenal Nabilah, Siti Nancy Purnamasari Setiawan Nouval, Muhammad Nurmas Hasanah Tanjung Nusantara, Aqsho Bintang Oktavinia, Kikin Prabowo, Anugrah Dwi Cahyo Pranowo, Hendro Pratidina , Ginung Purnamasari, Irma R. Akhmad Munjin R. Oetje Subagdja R. Siti Pupu Fauziah Rafa Ahdiya Nasyita Ramadanti, Nisrina Putri Ramdani, Faisal Tri Rasya Qotrunada Ratnasari, Tri Retno Wulandari Retno Wulandari Rio Ranbilal Rita Rahmawati Roestamy, Martin Rusliandy, Rusliandy Sa'diah, Halimatu Sabila, Zahra Yeza Saepudin Sahila, Alifa Nasywa Salsabila, Vidya Zahra Samsi, Adrianus saraswati, angeli Sari, Melinda Laela Sastrawan, Berry Sastyaviani, Intan Alifa Rias Seftiansyah, Ryan septiana, Muhammad Prayoga Seran, M. Yusuf GG Seran, M.YGG Seran, YGG Setiawan, Koesworo Setiawan, Nancy Purnamasari Setiyani, Melia Dewi Nur Siti Wulandari Solly Aryza Subandi, Naufal Imam Sukarelawati . Surya, Gerdian Hadi suryaningsih Syafitri, Riska Adita Therasari, Anita Utami Dewi Sartika Utami Tuarita, Tridita Yuniar Vuvud Marinda. W Waahyudin, Cecep Wahyudin, Cecep YGG Seran Zakiah, Ratu Ulfah Zulfa, Agra Alfin