Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Hang Tuah Medical Journal

Hubungan Faktor Pelayanan Internal Kefarmasian Dengan Tingkat Kepuasan Orangtua Pasien Di Rumah Sakit Aisyiyah Siti Fatimah TJATUR PRIJAMBODO; MUSA GHUFRON; YELVI LEVANI; SISKA MAWADDATUNNADILA
HANG TUAH MEDICAL JOURNAL Vol 18 No 2 (2021): Hang Tuah Medical Journal
Publisher : Universitas Hang Tuah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract Background: Adequate health and well-being is a human right that has been recognized throughout the world. Indonesia has agreed to this as evidenced by the existence of Law No.36 of 2009. Hospital is one of the public health services that has pharmaceutical installation facilities, outpatient care, and so on. Objective: To determine the characteristics of pediatric specialist clinic patients and to determine the relationship between internal pharmaceutical service factors and the satisfaction level of pediatric specialist clinic patients at Aisyiyah Siti Fatimah Tulangan Hospital. Methods: This study is a descriptive analytic study with a cross sectional approach. The technique used is total sampling. The sample size was taken from all parents of pediatric specialist clinic patients who took medicine at the Pharmacy Installation at Aisyiyah Siti Fatimah Tulangan Hospital and met the inclusion criteria. The instrument used was satisfaction questionnaire that was collected from November to December 2019. The data obtained in this study were analyzed using the Chi Square method. Results: Based on the Chi Square test between Human Resources, Medicine, and Process, it shows p> 0.05, so there is no significant correlation between these variables and patient satisfaction. The results of the Chi Square test between the facilities and infrastructure variables showed p <0.05, which means that there is a significant correlation between the variable facilities and infrastructure for the pharmaceutical installation of Aisyiyah Siti Fatimah Tulangan Hospital and patient satisfaction. Conclusion: Internal service factor of pharmacy that has influence is infrastructure, while other factors in the form of human resources and processes have no relationship
Co-Authors Afrita Amalia Laitupa Aldo Dwi Prastya Aldo Dwi Prastya Aldo Dwi Prastya Andhyn Zakiyahartanti Anggie Novtania Hasyim Annisa Nurida Aryantara, Arif Rachman Astri Dewayani Ayu Lidya Paramita Ayu Lidya Paramitha Batsaikhan Saruuljavkhlan Clevia Revi Maretha Mahendrani Dede Nasrullah Detti Nur Irawati Detty Irawaty Detty Nur Irawati Detty Nur Irawati Dewi Pratiwi Dimas Firman Hidayat Djatmiko Diva Talitha Raissa Dwi ariningtyas, Ninuk Dza’wan Maula Iwanatud Diana Eko Budi Koendhori, Eko Budi Enik Srihartati Era Catur Prasetya Ervalinda Dzakirah Fahriyah Faidah, Salsabila Gina Noor Djalilah HAKAM, MUHAMAD THORIQ Hendy Marseta Putra Herlambang, Krisna Pramudita Putra Hidayat, Dimas Firman Ibrahimiyah, Nur Aisah Ikhwani, Irfan Arif Indra Alfaray, Ricky Indrawati, Nina Devi Irfan Arif Ikhwani Kamal Musthofa Kartika Afrida Fauzia Kartika Prahasanti Kusuma Dewi, Anindya Zalfaa Laily Irfana, Laily M. Dikman, Irmawati M. Thoriq Hakam Marlina, Uning Maya Rahmayanti Maya Rahmayanti Mochtar, Nur Mujadidah Mohammad hasan Mohammad Subkhan Muammar Qadhafi Muhamad Reza Utama Muhammad Anas Muhammad Anas Muhammad Helmi Naufal Muhammad Reza Utama Musa Ghufron Nafisah Nur&#039;aini Nenny Triastuti Ni Made Mertaniasih Nilam Sari Nilam Sari Nina Devi Indrawati Nova Primadina Nur Aisah Ibrahimiyah Nur Hidayatullah Romadhon Nur Mujaddidah Mochtar Nur Mujadidah Mochtar Nurma Yuliyanasari, Nurma Nurmansyah, Yusuf Paramitha, Ayu Lidya Prastya, Aldo Dwi Pratama A., Ronald Rachma, Ulfie Aulia Rahmat Sayyid Zharfan Ramadhani, Safira Nur Ratna Kusumawati Ratna Kusumawati Rezkitha, Yudith Annisa Rizky Dwi Lestari Satriya Manggala Liastra Sholihul Absor Siska Mawaddatunnadila Soedarsono Soedarsono Sofia Lailia Solikah, Amanat Syakroni, Moch. TARUNA, DODY TJATUR PRIJAMBODO Urrachman, Salsabillah Kemangi Utama, M. Reza Wichda Shirosa Nerly Wikananda, Naza Naratama Yuli Wahyu Rahmawati, Yuli Wahyu Yuliyanasari Nurma Yustika Izziyatu Anindita Yustika Izziyatu Anindita Zulfikri Firmansyah Prayitno Utomo