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Subarkah, Pungkas
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Journal : Jurnal Informatika

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Opinion Mining on Spotify Music App Reviews Using Bidirectional LSTM and BERT Arsi, Primandani; Firmanda, Reza Arief; Prayoga, Iphang; Subarkah, Pungkas
Jurnal Informatika Vol 12, No 2 (2025): October
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/inf.v12i2.25323

Abstract

The increasing number of user reviews on digital music platforms such as Spotify highlights the importance of sentiment analysis to better understand user perceptions. This study aims to develop a sentiment classification model for Spotify user reviews using a Bidirectional Long Short-Term Memory (BiLSTM) approach combined with BERT embeddings. The dataset consists of multilingual user reviews collected from the Google Play Store. Preprocessing steps include text cleaning, tokenization, and padding. BERT is utilized to generate contextual word embeddings, which are then processed by the BiLSTM model to classify sentiments as either positive or negative. The model’s performance is evaluated using a confusion matrix with accuracy, precision, recall, and F1-score metrics. The results show that the BiLSTM-BERT model achieves an F1-score of 0.8852, a recall of 0.9396, a precision of 0.8375, and an accuracy of 0.8374. These findings demonstrate the model’s effectiveness in handling multilingual sentiment analysis tasks, offering valuable insights for developers in enhancing user experience through data-driven decision-making.
Co-Authors Adam Prayogo Kuncoro Adhimah, Laily Farkhah Aditya Permana, Reza Afifah, Erika Luthfi Alifian , Raditya Sani Amin, M. Syaiful Anggraeni, Epri Anggraini, Nova Anshari, Muhammad Rifqi Anunggilarso, Luky Rafi Arief Rachman Hakim Arsi, Primandani Astrida, Deuis Nur Aunillah, Puteri Johar Awal Rozaq, Hasri Akbar Awali, Uston Azhar Andika Putra Azzahra, Delia Oktaviana Bagus Adhi Kusuma Baihaqi, Wiga Maulana Busyro, Muhammad Damayanti, Aulia Shafira Tri Damayanti, Wenti Risma Darmo, Cahyo Pambudi Dermawan, Riky Dimas Dhanar Intan Surya Saputra Dias Ayu Budi Utami, Dias Ayu Budi Dwi Krisbiantoro, Dwi Elistiana, Khoerotul Melina Fadilah, Alif Nur Fandy Setyo Utomo Farizi, Amar Al Firmanda, Reza Arief Hellik Hermawan Hendra Marcos Hendra Marcos, Hendra hidayatulloh, hanif Ikhsan, Ali Nur Ilham, Fatah Irma Damayanti Irma Darmayanti Katiandhago, Bryan Jerremia Khoerida, Nur Isnaeni Khofiyah, Salma Ngarifatul Kholifah Dwi Prasetyo Kartika, Nur Kisma, Atmaja Jalu Narendra Kusuma, Bagus Adhi Kusuma, Velizha Sandy Lestari, Tri Endah Widi Lestari, Vika Febri Marlita, Reva Merliani, Nanda Nurisya Mohammad Imron Muflikhatun, Siti Mustolih, Akhmad Nandang Hermanto Nasar Ghanim, Nadif Nuraini , Rema Sekar Nurul Hidayati Pramudya, Reyvaldo Shiva Prasetya, Eko Budi Prasetyo Kartika, Nur Kholifah Dwi Prastyadi Wibawa Rahayu Prayoga, Iphang Primandani Arsi Pritama, Argiyan Dwi Purba, Mariana Ramadani, Nevita Cahaya Riandini, Dini Riyanto Riyanto Rizki Wahyudi Rofiqoh, Dayana Rohman, M. Abdul Romadoni, Nova Salma Rujianto Eko Saputro Sabaniyah, Arbangi Puput Sadewo, Rizki Salsabiela, Ayuni Sandy Kusuma, Velizha Saputra, Dhanar Sari, Rida Purnama Sarmini Sarmini Satrio Nugroho, Chendri Irawan Septiana Putri, Refida Sugiarti Sugiarti Suhaman, Jali Susanto, Wachyu Dwi Syabani, Amin Syamsiar, Syamsiar Tarwoto, Tarwoto Tri Astuti Triana, Latifah Adi Umma, Rofiqul Utami, Melida Ratna Utomo, Anwar Tri V, Jay Wahyu, Herta Tri Widiawati, Neta Tri Yunita, Ika Romadhoni Yunita, Ika Romadoni