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All Journal Journal of Economic, Bussines and Accounting (COSTING) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Buana Ilmu Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Enrichment : Journal of Management Jurnal Manajemen dan Bisnis Kreatif Jurnal Ilmiah Wahana Pendidikan Jurnal Ekonomi JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan Economic Reviews Journal Jurnal Buana Pengabdian Neo Journal of economy and social humanities International Journal of Management, Economic, Business and Accounting Journal Of Resource Management, Economics And Business (REMICS) Socius: Social Sciences Research Journal Ebisnis Manajemen Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam JGEN : Jurnal Pengabdian Kepada Masyarakat Journal of Ekonomics, Finance, and Management Studies Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis International Journal of Economics and Management Research
Aji Tuhagana
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Journal : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis

 1 
Pengaruh Kualitas Pelayanan dan Kualitas Produk Makanan terhadap Kepuasan Konsumen pada Tempat Makan Sego Pedas Basman Cabang Telagasari Fitria Sopiatul Lutfi; Aji Tuhagana; Zenita Apriani
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 4 No. 3 (2024): November : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v4i3.5861

Abstract

This paper aims to determine the effect of service quality and product quality on customer satisfaction at the Sego Pedas Basman Telagasari branch. The study used a quantitative approach with a survey technique, where data was collected by distributing questionnaires to 96 respondents who were consumers of Sego Pedas Basman. The results of the study indicate that the quality of food products has a significant partial effect on consumer satisfaction, especially in terms of taste, texture, cleanliness, and presentation. In addition, friendly, fast, and attentive service quality also contributes to forming a positive consumer experience. Simultaneously, both variables, service quality and product quality, have a significant effect on customer satisfaction, with a coefficient of determination of 71.2%. This shows that both factors provide a dominant contribution to consumer satisfaction, while the remaining 24.8% is influenced by other factors outside this study. These findings are expected to be a reference for better service and product development strategies.
Pengaruh Disiplin Kerja dan Etos Kerja terhadap Kinerja Karyawan di PT Rejeki Jaya Bike Karawang Lidya Putri Permana; Aji Tuhagana; Zenita Apriani
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 4 No. 3 (2024): November : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v4i3.5926

Abstract

This study aims to determine, analyze, and explain the influence of Work Discipline and Work Ethic on Employee Performance at PT Rejeki Jaya Bike Karawang located in Teluk jambe, Teluk jambe Timur District, Karawang Regency, West Java Province, with postal code 41361. This writing uses descriptive quantitative and qualitative methods, data collected through questionnaires given to 45 employees of  PT Rejeki Jaya Bike Karawang and Using Multiple Linear Regression Analysis The results of this study indicate that the level of Work Discipline and Work Ethic of employees is classified as high X1 has a value of 0.825, namely variable X1 has a positive influence on variable Y, X2 has a value of 0.161, this indicates that variable X2 has a positive influence on variable Y. Partial tests reveal that both variables have a significant influence on Employee Performance X1 has a Sig value of 0.001 <0.05 and t count 25.050> 2.019, meaning that Work Discipline has a partial significant effect on Employee Performance, X2 has a  Sig 0.001 <0.05 and t count 18.312 > 2.019 means that Work Ethic partially has a significant effect on Employee Performance. Meanwhile, the F count test has a sig value of 0.001 <0.05 and F count of 317.703 > 3.05. This means that the variables of work discipline and Work Ethic simultaneously have a significant effect on Employee Performance. The determination coefficient value of 0.938 indicates that simultaneously, Work Discipline and Work Ethic contribute 93.8% to the variation that occurs in the Employee Performance variable.  
Co-Authors Acep Hidayat Adelia Pritasari Kusumawardani Aditya Asep Kurniawan Aditya, Jonatan Boyke Afsanah, Devi Alfa Dwi Apriliani Amanda Fauziyah Hani Andini Anggela, Flora Patricia Apriani, Zenita Apriyani Ardiansyah, Badroe Rossi Ariiq Firjatulloh Asep Jamaludin Asep Jamaludin Bunga Rosalia Citra Savitri Dadan Ahmad Fadili Dewi, Elsa Oktavia Dexi Triadinda Dexi Triadinda Dini Yani Dini Yani Dwi Epty Handayani Dwi Epty Hidayaty Faddila, Hafsari Prabhamanik Faddila, Syifa Pramudhita Fadli, Uus Mohammad Darul Fathma Putri Nabila Febi Fitria Wulandari Fitria Sopiatul Lutfi Flora Patricia Anggela Gunawan Lesmana Hafsari Prabhamanik Faddila Handayani, Dwi Epty Hidayaty, Dwi Epty Ika Agustin, Ika Ike Fauziah Umaroh Iman Indri Pratiwi Putri Irma Oktapianti Jamaludin, Asep Khalida, Laras Ratu Lailatul Shalsabila Laras Ratu Khalida Latif, Muhamad Septiaraya Lidya Putri Permana Lilis Fitriyani Lilis Nurkholisoh Lubis, Haya Maharani Lutfi Faujiah Mahdiyyah Indah Hasica Mela Andini Muhammad Noval Hermawan Mulya, Galardia Orva Nandang Nandang NENI SUMARNI, NENI Netti Nurlenawati Nika Yulianisa Ningrum, Avisha Natania Nurlita Octaviani Nurul Inayah Prakoso, Rama Gusti Putri Ayu Rukmini Putri Sakina Al Haerani Rd. Dwi Yulianti S Rengga Madya Pranata Rini Nurhasanah Sujana Rohendi Romli, Asep Darojatul Rosita Rosita Sephia Maharani Septarini, Agnes Dini Sihombing, Janter Siti Maesaroh Siti Santi Siva Alfian Marra Solahudin Ayatullah Khumaeni Sri Mulyani Sumiati, Neni Sungkono Syifa Pramudita Faddila Triadinda, Dexi Uus Mohammad Darul Fadli Wanta Wanta Wanta, Wanta Yuni Yuliantika Zenita Apriani Zenita Apriani Zenita Apriania