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PENGARUH BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN DI APOTEK DENGAN LAYANAN DOKTER KELUARGA Putri, Natalia Christiani; Fristiohady, Adryan; Ruslin, Ruslin; Wahyuni, Wahyuni; Akib, Nur Illiyyin
Jurnal Kesehatan Komunitas Vol 11 No 2 (2025): Jurnal Kesehatan Komunitas
Publisher : LPPM Hang Tuah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25311/keskom.Vol11.Iss2.2198

Abstract

The continuous growth in the number of pharmacies in Kendari City has intensified competition in this business sector. In such a competitive landscape, brand image and service quality become crucial factors influencing consumer preferences when choosing a pharmacy. Apotek PS, which has been serving the Kendari community for over a decade, is recognized for its strong brand reputation and reliable service standards. This study aims to explore the impact of brand image and service quality on customer loyalty at Apotek PS. Data were collected through a Google Form-based questionnaire completed by 100 customers who had visited at least twice. The collected data were then analyzed using descriptive statistical methods and the Structural Equation Modeling (SEM) approach with the assistance of SmartPLS software. The findings of this study confirm that both brand image and service quality contribute positively and significantly to customer loyalty. Together, these two variables account for 78.4% (indicating a strong influence) of customer loyalty, with a Q-squared value of 0.772, signifying a high level of predictive accuracy. Furthermore, the PLS model evaluation demonstrates an acceptable level of model fit. Based on the Cross-validated Predictive Ability Test, the PLS model exhibits a higher predictive accuracy than the IA and LM models, leading to the conclusion that the PLS model performs better in predicting customer loyalty.
Pengaruh Brand Image dan Kualitas Pelayanan Terhadap Loyalitas Konsumen di Apotek X Putri, Natalia Christiani; Ruslin, Ruslin; Sahidin, Sahidin; Arba, Muhammad; Irnawati, Irnawati; Wahyuni, Wahyuni; Akib, Nur Illiyyin; Fristiohady, Adryan
Jurnal Mandala Pharmacon Indonesia Vol. 11 No. 1 (2025): Jurnal Mandala Pharmacon Indonesia
Publisher : Program Studi Farmasi Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35311/jmpi.v11i1.694

Abstract

Perkembangan jumlah apotek di Kota Kendari yang semakin bertambah menyebabkan persaingan bisnis apotek semakin ketat, dengan banyak apotek yang saling berlomba untuk menarik pelanggan. Dalam konteks ini, brand image dan kualitas pelayanan menjadi aspek krusial yang bisa memengaruhi keputusan konsumen ketika memilih apotek. Apotek X sebagai salah satu apotek yang telah lama beroperasi di Kota Kendari tentunya memiliki brand image dan standar kualitas pelayanan. Tujuan penelitian ini berfokus guna memahami pengaruh brand image dan kualitas pelayanan terhadap loyalitas pelanggan di Apotek X Kota Kendari. Sampel penelitian sebanyak 100 partisipan merupakan pelanggan yang sudah membeli produk obat di Apotek X minimal dua kali. Metode pengambilan sampel yakni purposive sampling. Skala yang dimanfaatkan penelitian ini ialah skala likert. Teknik analisis data memanfaatkan analisis deskriptif dan SEM PLS yang disusun dengan bantuan software Smart PLS 4.0. Simpulan penelitian ini menegaskan bahwasanya variabel baik brand image maupun kualitas pelayanan berpengaruh positif dan substansial pada loyalitas pelanggan.
Taking and Making Notes for Knowledge: Elevating Junior High Students’ Reading Comprehension Ambarwati, Rani Rizqi; Ruslin, Ruslin; Zulfikri, Zulfikri; Afifah, Afifah
FOSTER: Journal of English Language Teaching Vol. 6 No. 4 (2025): FOSTER JELT
Publisher : Faculty of Education and Teacher Training of UIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/foster-jelt.v6i4.291

Abstract

Reading comprehension remains a persistent challenge for many EFL learners, especially at the junior high school level, where students often struggle to actively engage with texts. This study, however, examined the effectiveness of the Taking and Making Notes (TMN) technique in improving reading comprehension in these situations. This study used a quantitative quasi-experimental design with 64 eighth-grade students at SMPN 1 Palu involving two parallel classes. The experimental class was taught using the TMN technique, while the control class was taught using the conventional method. Data were obtained through pre- and post-tests, consisting of 20 multiple-choice questions and essays. SPSS version 31 was used to conduct statistical analysis, including descriptive statistics, normality and homogeneity tests, Independent and Paired Samples t-tests. The results showed that the experimental class achieved a significant increase in the mean score from 49.06 during the pre-test to 80.78 during the post-test; meanwhile, the control class's score only increased from 53.75 to 66.56. By increasing students' active engagement, improving retention, and enhancing their thinking skills, the independent samples t-test showed a statistically significant difference between the two groups (p < 0.05), indicating that TMN can be a useful method for improving students' reading comprehension.
Management of the Tumpasan Bara Spring Water Source for the Clean Water Needs of Lelemer Village: Pengelolaan Sumber Mata Air Tumpasan Bara untuk Kebutuhan Air Bersih Perkampungan Lelemer Ruslin, Ruslin; Riswan Hadi Saputra; Chairul Aly Ramli; Sumiati, Sumiati; Lidia Puspita Sari Sagala; Ahmad Faqihi; Munajap, Munajap; Antori, Antori; M. Gunawan Supiarmo
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 3 (2024): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v8i3.19105

Abstract

Abstract Water is the most important thing that must be available to support human life. For generations, people with habits and cultures have used water sources in their territory to meet their daily needs. However, Lelemer Village experiences a shortage of clean water supply such as drinking, bathing, etc. This problem happened because one of the springs could not maximize distribution to the community. Tumpasan Bara is water runoff from cliff rocks with unstable soil quality, so it is vulnerable to landslides that can pollute and even close water distribution pipes because the spring management infrastructure has not met the standards. Therefore, the purpose of this project is to improve upstream infrastructure so that resources can be spread and support the welfare of the Lelemer village community. Typically done by making strides in the upstream foundation so that clean water can be distributed ideally. Therefore, the benefits of this project expect to anticipate backing the welfare of the Lelemer town community. Abstrak Air merupakan kebutuhan paling utama yang harus tersedia untuk menunjang kehidupan manusia. Secara turun temurun masyarakat melalui kebiasaan, dan budaya memanfaatkan sumber air di wilayahnya untuk memenuhi kebutuhan sehari-hari. Akan tetapi pada perkampungan Lelemer justru mengalami kekurangan debit air baik itu untuk keperluan minum, mandi dan lain-lain. Hal ini disebabkan salah satu sumber mata air, yaitu mata air Tumpasan Bara tidak dapat mereka maksimalkan untuk memenuhi kebutuhan. Tumpasan Bara merupakan limpasan air dari bebatuan tebing dengan kualitas tanah yang labil, sehingga rentan akan longsoran tanah yang dapat mencemari bahkan menutup pipa penyalur air dikarenakan infrastruktur pengelolaan mata air tersebut belum mememenuhi standar. Maka tujuan pengabdian masyarakat ini dilakukan adalah untuk melakukan perbaikan infrastrukur hulu agar air bersih dapat tersalurkan dan mendukung kesejahteraan masyarakat perkampungan Lelemer. Hal ini dilakukan dengan memperbaiki infrastrukur hulu agar air bersih dapat tersalurkan dengan optimal. Sehingga hasil kegiatan pengabdian ini diharapkan dapat mendukung kesejahteraan masyarakat perkampungan Lelemer.
Recreational Reading Habits of the EFL Pre-Service Teachers in an Indonesian Islamic Higher Education Ruslin, Ruslin; Asmawati, Nur; Thuratham, Wadinlada; Syahid, Ahmad; Tamrin, Mukrim; Syam, Hijrah; Shakti, Tendri Sanna
Jurnal Pendidikan Progresif Vol 15, No 4 (2025): Jurnal Pendidikan Progresif
Publisher : FKIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jpp.v15i4.pp2288-2309

Abstract

Recreational Reading Habits of the EFL Pre-Service Teachers in an Indonesian Islamic Higher Education. Objectives: This study aims to investigate the recreational reading habits of EFL pre-service teachers at Islamic universities, with a focus on the relationship between the duration of recreational reading and academic achievement. Furthermore, this study also examines differences in reading time based on gender, age, level of study, and students' reading preferences. Methods: This research employed a mixed-methods approach through a cross-sectional survey design and case study, involving 56 students from three classes of the English Language Education Study Program at UIN Datokarama Palu. Data were collected through an online survey, semi-structured online interviews, and document analysis. These data were then analyzed using descriptive and inferential statistics, as well as thematic analysis, to explore quantitative patterns and qualitative meanings in depth.­ Findings: The results of the study showed that involvement in recreational reading activities had a very moderate relationship with the academic achievement of the EFL preservice teachers, indicating that although recreation reading may increase their language awareness and learning motivation, its direct impact on academic achievement was still relatively limited. It was found that 50% of the respondents read for less than one hour per week, reflecting low levels of recreational reading engagement. Differences were also evident based on demographics, with female students and younger age groups tending to read more frequently and preferring digital texts and short reading materials such as online stories and motivational content. Despite limited reading time, students who regularly engage in recreational reading demonstrate better academic achievement, wider vocabulary mastery, and positive attitudes towards learning English. Conclusion: This study confirms the importance of recreational reading culture in supporting academic success, independent learning, and long-term intellectual development. Islamic universities are expected to foster a culture of reading for pleasure by integrating it into the curriculum, strengthening library facilities, and utilizing digital platforms. Keywords: pre-service EFL teachers, recreational reading habits, reading for pleasure.
OBAT AMAN KELUARGA NYAMAN : EDUKASI BEYOUND USE DATE UNTUK PENGGUNAAN OBAT YANG LEBIH BIJAK Ramadhani, Nursavhira; Anwar, Irvan; Ruslin, Ruslin; Jabbar, Asriullah; Pasaeno, Nur Afrianingsih; Isnawati, Nur; Permani, Putu Sintya; Nurjanah, Mega; Mawarni, Mawarni; Handayani, Fitri; Sapuan, Hamdani
BESIRU : Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2026): BESIRU : Jurnal Pengabdian Masyarakat, Januari 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/besiru.v3i1.2145

Abstract

Kegiatan pengabdian kepada masyarakat ini dilaksanakan untuk mengatasi rendahnya pemahaman masyarakat mengenai batas waktu penggunaan obat setelah kemasan dibuka atau direpak. Tujuannya adalah meningkatkan pengetahuan dan keterampilan masyarakat Kelurahan Kandai dalam menggunakan obat secara aman di rumah. Metode kegiatan meliputi persiapan tim, koordinasi dengan fasilitas kesehatan, penyusunan media edukasi, serta sosialisasi melalui penyampaian materi dan diskusi interaktif di balai posyandu. Peserta dari berbagai kelompok usia dilibatkan secara aktif dan diberikan kesempatan mempraktikkan penentuan batas waktu penggunaan obat melalui simulasi kemasan. Hasil kegiatan menunjukkan peningkatan kesadaran dan pemahaman masyarakat, ditandai dengan antusiasme peserta, kemampuan menerapkan pengetahuan secara langsung, serta komitmen untuk memperbaiki kebiasaan penyimpanan obat di rumah. Program ini juga memperkuat peran apoteker dan mahasiswa sebagai edukator kesehatan serta berkontribusi pada peningkatan literasi obat dan penggunaan obat yang lebih aman di tingkat rumah tangga.  
DIGITAL SEHAT PUSKESMAS: PENGUATAN LITERASI DIGITAL UNTUK MENINGKATKAN KEPATUHAN PENGELOLAAN HIPERTENSI PADA MASYARAKAT DI PUSKESMAS WUA-WUA Ruslin, Ruslin; Pascayantri, Asniar; Malina, Rachma; Jabbar, Asriullah; Sihani, Nur Aviarahma; Apriani, Rini; Hayati, Siti; Khasanah, Uswatun; Wally, Sumi; Mustikawati, Wa Ode Ifan; Putri, Anastasyah; Suria, Yuyun; Nasrudin, Nasrudin; Ilyas, Muhammad; Mubarak, Mubarak
BESIRU : Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2026): BESIRU : Jurnal Pengabdian Masyarakat, Januari 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/besiru.v3i1.2226

Abstract

Hypertension is a major public health problem that requires long-term management and high patient adherence, which remains a challenge at the primary health care level. This community service activity aimed to strengthen digital health literacy to improve hypertension management adherence among the community at Puskesmas Wua-Wua. The activity was conducted using a digital-based health education approach through direct counseling, distribution of educational leaflets equipped with QR codes, and evaluation using a comprehension questionnaire. The educational media contained information on hypertension management, medication adherence, and healthy lifestyle practices. The results showed that all participants positively accepted the digital literacy-based leaflet and perceived it as useful, easy to understand, and relevant to their needs. This activity indicates that integrating printed and digital educational media can effectively support hypertension management and strengthen promotive and preventive efforts in primary health care settings
Co-Authors Abda Abda Abu, Ardillah Ahmad Faqihi Ahmad Faqihi, Ahmad Ahmad Syahid Aiyi Asnawi Alhabsyi , Firdiansyah Ambarwati, Rani Rizqi Anggriyani, Resti Annisa, Finantha Antori, Antori Anwar, Irvan Apriani, Rini Arba, Muh. Arba, Muhammad Arfan Arfan Ari Sartinah, Ari Armadani, Fery Indradewi Aspadiah, Vica Ayu Wandira Bafadal, Mentarry Basrin, Wa Ode Fitrawati Chairul Aly Ramli Darmin, Wa Ode Yentri Putia Ningtiyas Dedu, La Ode Arfan Dzakiah, Dzakiah Eka, Bau Mirna Ayu Fadhliyah Malik Fahyuddin Fahyuddin, Fahyuddin Fana Riskiana Fitri Handayani Fristiohady, Adryan Galih Rio Prayogi Hayati, Siti Hermansyah Hermansyah Irnawati Irnawati Isnawati, Nur Jabbar, Asriullah Jahidin Jahidin Jaya, Muhammad Imin Kasmawati, Henny Kuncoro, Shienny La Aba La Harimu La Ode Aman Langit Wahyu Gutama, Detha Sekar Lidia Puspita Sari Sagala M. Gunawan Supiarmo Ma&#039;ruf Ma&#039;ruf Makrawati, Makrawati Malina, Rachma Mariani Mariani Mawarni Mawarni Mirawanti G, Wa Ode Mistriyani, Mistriyani Mubarak Mubarak MUDAIM MUDAIM, MUDAIM Muh Nurtanzis Sutoyo Muhammad Afif Muhammad Arman Muhammad Ilyas Muhammad Jefriyanto B Muliatin, Muliatin Mulyana, Wa Ode Munajap, Munajap Munasari, Dian Mustikawati, Wa Ode Ifan Nasrudin Nur Asmawati Nur Illiyyin Akib nuralifa, nuralifa Nurjanah, Mega Nurlansi, Nurlansi Nurramadhani A. Sida Pasaeno, Nur Afrianingsih Pascayantri, Asniar Permani, Putu Sintya Primajati, Gilang Putri, Anastasyah Putri, Natalia Christiani Rahman, Abraham Ramadhani, Nursavhira Ramli, Chairul Aly Rayani, Nur Ridwan, Harnina Riswan Hadi Saputra Ruben, Sony Sabarudin Sabarudin Sahidin . Sahumena, Muhamad Handoyo Sakti, La Ode Awal Sapuan, Hamdani Sarimu, La Sarmadan Sarmadan Shakti, Tendri Sanna Sihani, Nur Aviarahma Sitti Aisyah Suktomansyah, Andi Muh. Sumiati Sumiati Sunandar Ihsan, Sunandar Supiarmo, M Gunawan Supiarmo, M. Gunawan Suria, Yuyun Suryani Suryani Syahbuddin Syahbuddin Syam, Hijrah Tamrin, Mukrim Thuratham, Wadinlada wahyuni wahyuni Wally, Sumi Wardana, Gede Yogi Prana Wu, Chun Yamin, Yamin Yuni Amelia Zaid, Sudirman Zulfikri Zulfikri, Zulfikri