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How Digitalization and Service Excellence Drive Sharia Bank Customer Satisfaction? Rahmawati, Sinta Dewi; Triwoelandari, Retno; Kartika, Tika
Al-Infaq: Jurnal Ekonomi Islam Vol. 16 No. 1 (2025)
Publisher : Fakultas Agama Islam, Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/alinfaq.v16i1.2289

Abstract

In the current digital era, banking is experiencing a major transformation by using digital technology to improve efficiency and banking services. Bank digitalization includes various innovations such as mobile banking, internet banking, and the use of AI technology in providing customer service. Apart from that, service quality and product quality are also important factors that influence customer satisfaction. This research aims to analyze the influence of bank digitalization, service quality and product quality on customer satisfaction at Bank Syariah Indonesia in Bogor Regency. The method used is a quantitative method with a survey approach. Data was collected through a questionnaire with a sample of 97 respondents using a purposive sampling technique. Data analysis was carried out using multiple linear regression to test the influence of the independent variables, namely bank digitalization, service quality and product quality on the dependent variable, namely customer satisfaction. The research results show that bank digitalization has a positive and significant influence on customer satisfaction. Likewise, service quality and product quality have also been proven to have a positive and significant influence on customer satisfaction, which indicates that banks need to continue to innovate in increasing the digitalization of banking, as well as providing good service and providing quality products so as to increase customer satisfaction. Simultaneously, the three independent variables have a positive and significant influence on customer satisfaction. Another finding in this research is that customer satisfaction is influenced by 91.6% by the variables of bank digitalization, service quality and product quality.
Strategi Guru Tahfidz Dalam Meningkatkan Hafalan Al-Qur’an Santri Rumah Qur’an Umar Bin Khatab Bogor Mahbengi, Maqfirah; lisnawati, Santi; Triwoelandari, Retno
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 3 (2024): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i3.648

Abstract

Memorizing the Qur'an is one way to maintain the purity of the Qur'an. While the Qur'an itself is the word of Allah which functions as a guide or guide for humans. To understand the contents of the contents of the Qur'an, namely by studying it such as tahsinul Qur'an (improving reading), makharijul letters (how to pronounce letters that are good and correct) interpretation (understanding the meaning) and the messenger establishes the Al-Qur'an as a way of life for Muslims To find out the Tahfizd Teacher's Strategy in Improving Santri's Al-Qur'an Memorization at the Umar bin Khatab Bogor Qur'an House, To find out the quality of students' Al-Qur'an memorization at the Umar bin Khatab Qur'an House Bogor, To find out the obstacles obstacles faced by tahfidz teachers in increasing the memorization of the Al-Qur'an Santri at the Umar bin Khatab Qur'an House, Bogor. Qualitative research method is a method that involves qualitative data such as observation, documentation, and interviews. Research results The methods used in learning the tahfidz program include: tikror and talaqqi. The strategy used when learning tahfidz at the House of Qur'an Umar bin Khatab Bogor. Therefore they can do tahfidz learning properly and correctly. From the explanation above that 80% of it has been running, we can conclude that every tahfidz learning strategy in the Islamic boarding school, Rumah Qur'an Umar Bin Khatab, Bogor, is still running. properly and correctly. Obstacles to the tahfidz teacher's efforts to improve the memorization of tahfidz students namely; the age of the students, the physical condition of the students, lack of motivation, the physical condition of the teacher, and the laziness of the tahfidz students. The solution is carried out by means; evaluate, provide continuous motivation, and provide extra supervision.