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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Syntax Literate: Jurnal Ilmiah Indonesia Ganaya: Jurnal Ilmu Sosial dan Humaniora International Journal of Economics, Business and Accounting Research (IJEBAR) Publica: Jurnal Pemikiran Administrasi Negara International Journal of Demos Open Access Indonesia Journal of Social Sciences Jurnal Syntax Transformation Jurnal Ilmiah Publika Jurnal Health Sains Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Open Access Indonesia Journal of Social Sciences Action Research Literate (ARL) COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat International Journal of Education and Social Science (IJESS) JISOS: Jurnal ilmu sosial Jurnal Pengabdian Mandiri INJURITY: Journal of Interdisciplinary Studies Jurnal Pendidikan Indonesia (Japendi) Indonesian Journal of Advanced Research (IJAR) Journal Of Public Policy (Social Politics) Sciences (Polisci) Conference Proceedings International Conference on Education Innovation and Social Science Asian Journal of Social and Humanities Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Ipik Permana
Universitas Swadaya Gunung Jati
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Journal : INJURITY: Journal of Interdisciplinary Studies

 1 
Effectiveness of Motor Vehicle Tax Payment Services Through the SAMBARA Application at P3DW Cirebon Regency 1 Sumber Cornelia, Ayu; Fitriandini, Nadiah Dwi; Permana, Ipik; Lestari, Aghnia Dian
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 3 No. 3 (2024): INJURITY: Journal of Interdisciplinary Studies.
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v3i3.188

Abstract

Information technology facilitates access and interactive communication. Digital-based public services cut queues and increase efficiency. Good governance requires excellent service. The SAMBARA application simplifies vehicle tax payments, provides information, and improves service effectiveness. The purpose of this study is to determine how effective the Motor Vehicle Tax Payment Service through the SAMBARA Application is at the Regional Revenue Management Center of Cirebon Regency 1 Sumber. This study applied a descriptive qualitative approach using data collection techniques such as observation, interviews, and documentation. Data analysis used is data reduction, data presentation, and conclusions. The informants of this research are regulators and the public who use the SAMBARA Application. The theory used is Campbell's theory with five indicators: Program Success, Goal Success, Program Satisfaction, Input and Output Levels, Overall Goal Achievement. The success of the SAMBARA Application program in paying Motor Vehicle Tax is influenced by practicality and efficiency, providing solutions for users by avoiding queues at service offices. Despite obstacles such as unstable internet connection, the success of this program depends on clear regulations and intensive socialization by related parties. The high level of satisfaction is reflected in its ease, speed, and practicality, increasing the effectiveness of services without consuming much time and human resources. The implementation of SAMBARA provides  significant outputs by facilitating payments, reducing queues, and providing easy access to tax information. This success is a successful step in achieving organizational goals, increasing the regularity of tax payments, preventing the practice of brokers, and facilitating access to information for the public.
Co-Authors A, M. Nasir A. Yusuf Rifa'i Abdurrazaq, Muhammad Nurkholis Abu Bakar Aghnia Dian Lestari Agus Susanto Alisah, Siti Amalia, Hikmatul Aminulloh, Ali Andre Herdiansyah Ariyanto M Awaludin, Jeni Azzahra, Septiyani Badriah, Elis Bambang Heru Purwanto Bambang Heru Purwanto Chaerunisa, Gusti Najwa Cornelia, Ayu Darmanto Darmanto Darmawan, Arif Budy Deden Deden, Deden Dewi Muliasari Diah Nurjanah Dinar Tisnawati Elis Badriah Elsyra, Nova Endang Sutrisno Feni Yuliyanti Fitria, Dwi Meilisa Fitriandini, Nadiah Dwi Gumanti, Lulu Hamiru Hamiru Hamirul Hamirul Hamirul Hamirul, H Hardiawan, Iwan Ridwan Haryo Bharoto, R. Mahendra Herdiansyah, Andre Hery Nariyah Heryanto, Yanto Hidayat, Moh Taufik Hidayat, Moh. Taufik Hidayat, Moh.Taufik Hidayat, Nanang Al Iis Susiawati Irvan, Maulana Istinaroh, Titin Jaya, Tosa Median Joko Snaryo Joko Sunaryo Khoirunnisa, Anis Khotimah, Aas Nur lia yulia Lia Yulia Linda Afriani Lulu Gumanti M. Nasir A M. Taufik Hidayat Mahendra Haryo Bharoto Ma’rifat , Ifa Elmu Mila Kemaladewi Moh Sutarjo Moh Sutarjo Moh Taufik Hidayat Moh Taufik Hidayat Moh. Taufik Hidayat Moh. Taufik Hidayat Moh. Taufik Hidayat Moh. Taufik Hidayat Mukarto Siswoyo Mulyadi, Hendi Nana Diana Nanang Supriyanto Nova Elsyra Nur Badriah, Irna Nursahidin . Nurwulan, Rahma Poiran Poiran Poiran, P Prayitno, Arief Priyonggo, Wahyu Sakti Purnama Sari Puspita Ningrum, Setia Devi Putri, Amelia Regita Cahyani R. Mahendra Haryo Bharoto Ratinah Ratinah Ratinah, Ratinah Reinaldi, Muhamad Fariz Restita, Dede RR. Ella Evrita Hestiandari Rurry Wiharsetyanti Saepurrohman, Saepurrohman Safi'i, Muhammad syamsul Saputra, Nicholas Bintang Sasmita Rusnaini Setia Devi Puspita Ningrum Setianingsih, Wiwin Siti Anisah Siti Khumayah Suhenda, Enda Susi Susilawati Sutarjo, Moh Syah Amin Albadry Syahwami, Syahwami Triono Triono Tyas Ayuning Putri Vina Nushrotul Jannah Wahyu Sakti Priyonggo Warsudi Warsudi Warsudi, Warsudi Widya Pratiwi Wijayanti, Nurrul Fahmi Maulida Wiwin Setianingsih Yanto Sugianto Yanto Suharyanto Yuliana Yuliana Yuliyanti, Feni Yulyani, Nani Z, Zahlimar Zulkifli Zulkifli