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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Syntax Literate: Jurnal Ilmiah Indonesia Ganaya: Jurnal Ilmu Sosial dan Humaniora International Journal of Economics, Business and Accounting Research (IJEBAR) Publica: Jurnal Pemikiran Administrasi Negara International Journal of Demos Open Access Indonesia Journal of Social Sciences Jurnal Syntax Transformation Jurnal Ilmiah Publika Jurnal Health Sains Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Open Access Indonesia Journal of Social Sciences Action Research Literate (ARL) COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat International Journal of Education and Social Science (IJESS) JISOS: Jurnal ilmu sosial Jurnal Pengabdian Mandiri INJURITY: Journal of Interdisciplinary Studies Jurnal Pendidikan Indonesia (Japendi) Indonesian Journal of Advanced Research (IJAR) Journal Of Public Policy (Social Politics) Sciences (Polisci) Conference Proceedings International Conference on Education Innovation and Social Science Asian Journal of Social and Humanities Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Ipik Permana
Universitas Swadaya Gunung Jati
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Journal : Asian Journal of Social and Humanities

 1 
Quality of Service in the Preparation of Population and Civil Registration Administration Documents at the Cirebon Regency Population and Civil Registration Office Setia Devi Puspita Ningrum; Feni Yuliyanti; Ipik Permana; R. Mahendra Haryo Bharoto
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.386

Abstract

Public Service Procurement is a task for the government in creating community welfare, for the creation of welfare in the community it is necessary to have quality in the implementation of these services, in this era of digitalization the government is expected to be able to implement technological advances by utilizing digitalization as an effort to improve services with easy access for the community. This study is aimed at finding out how the quality in the implementation of public services at the Cirebon Regency Population and Civil Registration Office, measuring the level of public satisfaction with the Cirebon Regency Population and Civil Registration Office, and finding out how to Improve the Quality of Public Services at the Cirebon Regency Population and Civil Registration Office. The research method used is a Qualitative Research Method with Questionnaire data collection techniques that are disseminated to the community in Cirebon Regency through Google Forms, Interviews with employees of the Cirebon Regency Population and Civil Registration Office, and Location Observation which is a place of service located at the Cirebon Regency Population and Civil Registration Office. Research shows that the quality of administrative document loading services at the Cirebon Regency Population and Civil Registration Office has not been maximized, improvements are needed to improve the quality of service. a) improving Facilities and Infrastructure that are Facilities in the Service process; b) hard skills training is needed in the implementation of E-Governance; c) There is a need for training on excellent service so that they know how to behave well and appropriately to maximize service to the community
Quality of Service in the Preparation of Population and Civil Registration Administration Documents at the Cirebon Regency Population and Civil Registration Office Puspita Ningrum, Setia Devi; Yuliyanti, Feni; Permana, Ipik; Haryo Bharoto, R. Mahendra
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.386

Abstract

Public Service Procurement is a task for the government in creating community welfare, for the creation of welfare in the community it is necessary to have quality in the implementation of these services, in this era of digitalization the government is expected to be able to implement technological advances by utilizing digitalization as an effort to improve services with easy access for the community. This study is aimed at finding out how the quality in the implementation of public services at the Cirebon Regency Population and Civil Registration Office, measuring the level of public satisfaction with the Cirebon Regency Population and Civil Registration Office, and finding out how to Improve the Quality of Public Services at the Cirebon Regency Population and Civil Registration Office. The research method used is a Qualitative Research Method with Questionnaire data collection techniques that are disseminated to the community in Cirebon Regency through Google Forms, Interviews with employees of the Cirebon Regency Population and Civil Registration Office, and Location Observation which is a place of service located at the Cirebon Regency Population and Civil Registration Office. Research shows that the quality of administrative document loading services at the Cirebon Regency Population and Civil Registration Office has not been maximized, improvements are needed to improve the quality of service. a) improving Facilities and Infrastructure that are Facilities in the Service process; b) hard skills training is needed in the implementation of E-Governance; c) There is a need for training on excellent service so that they know how to behave well and appropriately to maximize service to the community
Quality of Service in the Preparation of Population and Civil Registration Administration Documents at the Cirebon Regency Population and Civil Registration Office Puspita Ningrum, Setia Devi; Yuliyanti, Feni; Permana, Ipik; Haryo Bharoto, R. Mahendra
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.386

Abstract

Public Service Procurement is a task for the government in creating community welfare, for the creation of welfare in the community it is necessary to have quality in the implementation of these services, in this era of digitalization the government is expected to be able to implement technological advances by utilizing digitalization as an effort to improve services with easy access for the community. This study is aimed at finding out how the quality in the implementation of public services at the Cirebon Regency Population and Civil Registration Office, measuring the level of public satisfaction with the Cirebon Regency Population and Civil Registration Office, and finding out how to Improve the Quality of Public Services at the Cirebon Regency Population and Civil Registration Office. The research method used is a Qualitative Research Method with Questionnaire data collection techniques that are disseminated to the community in Cirebon Regency through Google Forms, Interviews with employees of the Cirebon Regency Population and Civil Registration Office, and Location Observation which is a place of service located at the Cirebon Regency Population and Civil Registration Office. Research shows that the quality of administrative document loading services at the Cirebon Regency Population and Civil Registration Office has not been maximized, improvements are needed to improve the quality of service. a) improving Facilities and Infrastructure that are Facilities in the Service process; b) hard skills training is needed in the implementation of E-Governance; c) There is a need for training on excellent service so that they know how to behave well and appropriately to maximize service to the community
Co-Authors A, M. Nasir A. Yusuf Rifa'i Abdurrazaq, Muhammad Nurkholis Abu Bakar Aghnia Dian Lestari Agus Susanto Alisah, Siti Amalia, Hikmatul Aminulloh, Ali Andre Herdiansyah Ariyanto M Awaludin, Jeni Azzahra, Septiyani Badriah, Elis Bambang Heru Purwanto Bambang Heru Purwanto Chaerunisa, Gusti Najwa Cornelia, Ayu Darmanto Darmanto Darmawan, Arif Budy Deden Deden, Deden Dewi Muliasari Diah Nurjanah Dinar Tisnawati Elis Badriah Elsyra, Nova Endang Sutrisno Feni Yuliyanti Fitria, Dwi Meilisa Fitriandini, Nadiah Dwi Gumanti, Lulu Hamiru Hamiru Hamirul Hamirul Hamirul Hamirul, H Hardiawan, Iwan Ridwan Haryo Bharoto, R. Mahendra Herdiansyah, Andre Hery Nariyah Heryanto, Yanto Hidayat, Moh Taufik Hidayat, Moh. Taufik Hidayat, Moh.Taufik Hidayat, Nanang Al Iis Susiawati Irvan, Maulana Istinaroh, Titin Jaya, Tosa Median Joko Snaryo Joko Sunaryo Khoirunnisa, Anis Khotimah, Aas Nur Lia Yulia lia yulia Linda Afriani Lulu Gumanti M. Nasir A M. Taufik Hidayat Mahendra Haryo Bharoto Ma’rifat , Ifa Elmu Mila Kemaladewi Moh Sutarjo Moh Sutarjo Moh Taufik Hidayat Moh Taufik Hidayat Moh. Taufik Hidayat Moh. Taufik Hidayat Moh. Taufik Hidayat Moh. Taufik Hidayat Mukarto Siswoyo Mulyadi, Hendi Nana Diana Nanang Supriyanto Nova Elsyra Nur Badriah, Irna Nursahidin . Nurwulan, Rahma Poiran Poiran Poiran, P Prayitno, Arief Priyonggo, Wahyu Sakti Purnama Sari Puspita Ningrum, Setia Devi Putri, Amelia Regita Cahyani R. Mahendra Haryo Bharoto Ratinah Ratinah Ratinah, Ratinah Reinaldi, Muhamad Fariz Restita, Dede RR. Ella Evrita Hestiandari Rurry Wiharsetyanti Saepurrohman, Saepurrohman Safi'i, Muhammad syamsul Saputra, Nicholas Bintang Sasmita Rusnaini Setia Devi Puspita Ningrum Setianingsih, Wiwin Siti Anisah Siti Khumayah Suhenda, Enda Susi Susilawati Sutarjo, Moh Syah Amin Albadry Syahwami, Syahwami Triono Triono Tyas Ayuning Putri Vina Nushrotul Jannah Wahyu Sakti Priyonggo Warsudi Warsudi Warsudi, Warsudi Widya Pratiwi Wijayanti, Nurrul Fahmi Maulida Wiwin Setianingsih Yanto Sugianto Yanto Suharyanto Yuliana Yuliana Yuliyanti, Feni Yulyani, Nani Z, Zahlimar Zulkifli Zulkifli