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All Journal Jurnal Berkala Epidemiologi AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal SOLMA Martabe : Jurnal Pengabdian Kepada Masyarakat Amerta Nutrition Jurnal Dunia Kesmas Manuju : Malahayati Nursing Journal Jurnal Ilmu Kedokteran dan Kesehatan Jurnal Loyalitas Sosial: Journal of Community Service in Humanities and Social Sciences AVICENNA Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Ilmiah Manusia dan Kesehatan PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Ners Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal Promotif Preventif Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja MAHESA : Malahayati Health Student Journal Jurnal Abdimas Serawai Journal of Public Health Concerns JOURNAL OF Qualitative Health Research & Case Studies Reports Jurnal Kesehatan CHI JOURNAL OF Community Health Issues TMI JOURNAL OF Tropical Medicine Issues NMI THE JOURNAL OF Nursing Management Issues Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Muhani, Nova
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Journal : AVICENNA

 1 
HUBUNGAN PENERAPAN PATIENT SAFETY TERHADAP MUTU LAYANAN PEMBERIAN OBAT PASIEN RAWAT INAP DI RUMAH SAKIT PERTAMINA BINTANG AMIN BANDAR LAMPUNG TAHUN 2021 TH, Dalfian Adnan; Muhani, Nova; Utari, Elitha M; azizah, nur
Avicenna: Jurnal Ilmiah Vol 16, No 1 (2021): Jurnal Ilmiah Avicenna
Publisher : Public Health Department, Faculty of Health Science University Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/avicenna.v16i1.1569

Abstract

Latar Belakang : Patient Safety adalah tidak adanya bahaya yang dapat dicegah pada pasien selama proses perawatan kesehatan dan pengurangan resiko bahaya yang tidak perlu terkait dengan perawatan kesehatan seminimal mungkin(WHO2020). Tujuan Penelitian: Tujuan umum dari penelitian ini adalah untuk mengetahui hubungan penerapan patient safety terhadap mutu pelayanan pemberian obat pada pasien Rawat Inap Rumah Sakit Pertamina Bintang Amin Bandar  Lampung Tahun 2021.Metode Penelitian:penelitian ini merupakan penelitian  kuantitatif dengan menggunakan rancangan penelitian berupa survei analitik dengan pendekatan cross sectional. populasi  dan sampel pada penelitian ini pasien-pasien yang dirawat di unit rawat inap  pada Rumah Sakit Pertamina Bintang Amin Bandar Lampung yang harus memenuhi kriteria sampel. Hasil Penelitian: Ada hubungan yang signifikan antara penerapan patient safety terhadap mutu pelayanan Pemberian Obat Pasien Rawat Inap  di Rumah Sakit Pertamina Bintang Amin Bandar Lampung Tahun 2021 dengan p-value = 0,036 (0.05) dan Odd Rasio (OR) = 0,2694.
Hubungan Penerapan Patient Safety Terhadap Mutu Pelayanan Gizi Pasien Rawat Inap Rumah Sakit Pertamina Bintang Amin Muhani, Nova; TH, Dalfian Adnan; Utari, Elitha M; Rivaldi, Muhammad Ilham
Avicenna: Jurnal Ilmiah Vol 16, No 1 (2021): Jurnal Ilmiah Avicenna
Publisher : Public Health Department, Faculty of Health Science University Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/avicenna.v16i1.1568

Abstract

Mutu pelayanan kesehatan adalah derajat kesempurnaan pelayanan kesehatan yang sesuai dengan standar profesi dan standar pelayanan dengan menggunakan potensi sumber daya yang tersedia di rumah sakit atau puskesmas secara wajar, efisien dan efektif serta diberikan secara aman dan memuaskan sesuai norma, etika, hukum, dan sosial budaya dengan memperhatikan keterbatasan dan kemampuan pemerintah, serta masyarakat konsumen. Tujuan dari penelitian ini untuk mengetahui hubungan penerapan patient safety (keselamatan pasien) terhadap mutu pelayanan gizi di ruangan Rawat Inap Rumah Sakit Pertamina Bintang Amin Bandar Lampung Tahun 2021. Jenis penelitian ini adalah penelitian kualitatif dengan menggunakan rancangan survey analitik dan pendekatan cross sectional dengan teknik accidental sampling. Sampel penelitian ini ada 105 responden. Analisis data menggunakan uji chi-square.
Analisis Penyelesaian Komplain di Instalasi Gawat Darurat Instalasi RSUD. Dr. H. Abdul Moeloek Provinsi Lampung Tahun 2022 Yuanita, Desy; Sary, Lolita; Muhani, Nova
Avicenna: Jurnal Ilmiah Vol. 19 No. 1 (2024): Avicenna: Jurnal Ilmiah
Publisher : Public Health Department, Faculty of Health Science University Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/avicenna.v19i1.3822

Abstract

Background : The entire complaint data that has been handled at the Hospital. Dr. H. Abdul Moeloek Lampung Province, including data on nursing services totaling 73 (24%), medical services totaling 77 (25%), administrative services totaling 48%, facilities & infrastructure totaling 48 (16%), cleaning services and security services totaling 31(10) %). Methode:Type of qualitative research with a case study approach, measured using in-depth interviews, direct observation with 2 main informants (head of IGD), 2 key informants (Head of Planning and Head of Subdivision of PPPIP), and 3 triangulation of sources. Result: There are 6 principles of effective complaint handling according to ISO BS 10002 that have been going well, namely visibility in the implementation of complaint handling that has been running effectively and optimally. accessibility works effectively with easy access and information is spread in strategic places and is available in various facilities provided, Responsiveness is an explanation that is accurate in providing solutions to problems felt by patients for complaints with direct methods to officers. Accountability, Cost and continuous improvement in the application of the principles of complaint handling have been running effectively. 3 principles that have not been implemented effectively and need to be optimized in handling complaints including the application of objectivity, confidentiality in customer management, this is due to the spread of customer identity in the customer complaint group. Conclution: the members of the complaint handling team have complaint handling certificates, excellent service and must contain people who have no interest whatsoever/neutral and can be obtained from the hospital staff, develop a computer-based complaint management information system to make it easier to get information, handle and report complaints confidentiality can be maintained, customer service training/skills and optimizing the performance of the customer service team, creating a complaint service center and creating a suggestion box which is followed up and resolved based on agreed targets.  Keyword: Analysis, Complain, Hospital
Co-Authors Adinda Pratiwi, Yolandha Afriza, Zelda Nora Agung Aji Perdana Akhmalbih, Muhamad Amanda Sari, Fadilah Amanda, Fadhila Dwi Amangsa Mas Gede, Aranda Amperaningsih, Yuliati Angelina F, Christin Angelina, Christin Anita Anita Anita Antika, Bernadeta Ramah Ardiansyah, Deni Arisandi, Syafik Aryastuti, Nurul Aryawati, Wayan ashari, Hernandi Astika Winahyu, Diah Astri, Hanifah Awaliyah, Kharismatul Ayu Pariza, Cici Belkis, Happy Aprilia Besral . Budi , Ersya Chrisanto, Eka Yudha Christin Angelina Febriani Daka, Rohman Dekotyanti, Trivira Dewi, Friska Novira Maya Dina Dwi Nuryani Dwi Nuryani, Dina Dwiyana, M Rizal Dyah Gaby Kesuma Eka Sari Siregar, Fitri Eka Sari, Fitri Ekasari, Fitri Erna Listyaningsih F, Christin Angelina Farich, Achmad Fatmawaty, Desy Febrani, Christin Angelina Fikri, Rahmat Forcepta, Chania Furqoni, Prima Dian Gustiawan, Ricki Hajinah, Ferriyal Sepriza Fauzan Handayani, Dina Dwi Handayani, Opsi Okta Hermawan, Dessy Hidayat, Nurdin I Gusti Agung Komang Diafari Djuni Hartawan Iing Lukman Indrawati, Nuke Indriani, Annisa Ismunarti, Diah iswanto Jaya, Hernandi Ashari Juwita Khoidar Amirus Kurniane Hartono, Bella Kurniati, Mala Lia Amelia Lolita Sary Mardiani, Nia Maryam, Riyanti MasrBABSi Mawardi, Kholiq MS, Shaharuddin Murtianingsih, Erni Nawawi, Achmad Novera, Elsa Nurhalina Sari Oktarina, Devi Pinarsih, Retno Praidha Putri, Premieranisha Pratiwi, Yolandha Adinda Putra, Agung Pradana Putri, Govindha Rafika, Echa Rahmah, Aulyya Rahmat Effendi, Rahmat Ramasarie, Dina Rapingah, Siti Reni, octa Reza Mahendra Risdinar, Risa Rismaya Rivaldi, Muhammad Ilham Rizka Rahmawati, Rizka Rosmayani, Rosmayani Rudi, Renna Oktavia Samino Samino Samino Saputri, Firdha Azzahra Sari, Fadhilah Amanda Sari, Fitri Eka Sastini, Ketut Setiawati Setiawati Setiawati, Octa Reni Shintani, Clara Sihotang, Lydia Sintawati, Dewi Siti Nurjanah Slamet Widodo Syarifah, Dinda Rachma Tasyarani, Nazla Taufiqqurokhim, Taufiqqurokhim terta, Riesca lavenia Tetra Dewi, Fatwa Sari TH, Dalfian Adnan Triyono Triyono Utari, Elitha M Waser, Waser Wati, Putri Vega Yanti, Dhiny Easter Yuanita, Desy Yulyani, Vera Yuniar, Poppy Yusuf, Ghina Gabrilla