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All Journal International Journal of Public Health Science (IJPHS) Jurnal Studi Pemerintahan International Journal of Nusantara Islam Jurnal Teknologi Dia: Jurnal Administrasi Publik Gema Publica : Jurnal Manajemen dan Kebijakan Publik GOVERNMENT : Jurnal Ilmu Pemerintahan JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Journal of Government and Civil Society Otoritas : Jurnal Ilmu Pemerintahan Wikrama Parahita : Jurnal Pengabdian Masyarakat Jurnal Bina Praja Publik (Jurnal Ilmu Administrasi) Jurnal Moral Kemasyarakatan JWP (Jurnal Wacana Politik) POLITICO Jurnal Jatiswara Iqtishoduna: Jurnal Ekonomi Islam Sospol : Jurnal Sosial Politik Jurnal Public Policy Journal of Public Administration and Local Governance Journal of Local Government Issues Jurnal Ilmiah Tata Sejuta STIA Mataram Pena Justisia: Media Komunikasi dan Kajian Hukum Majalah Ilmiah Warta Dharmawangsa Jurnal Pengabdian UNDIKMA Jurnal Ilmiah Al-Hadi Al-Hasanah : Jurnal Pendidikan Agama Islam ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat AIWADTHU: Jurnal Pengabdian Hukum Proceedings Series on Health & Medical Sciences Buletin Sistem Informasi dan Teknologi Islam jurnal administrasi politik dan sosial Makara Journal of Health Research Berdikari : Jurnal Pengabdian kepada Masyarakat Aplikasi Administrasi: Media Analisa Masalah Administrasi MASALIQ: Jurnal Pendidikan dan Sains Jurnal Penelitian Ilmu-Ilmu Sosial Journal Industrial Engineering and Management (JUST-ME) Jurnal Ilmiah Pengabdian dan Inovasi NeoRespublica : Jurnal Ilmu Pemerintahan JURNAL ILMU SOSIAL DAN ILMU POLITIK, STISIPOL RAJA HAJI Jurnal Berita Ilmu Keperawatan PEDAMAS (Pengabdian Kepada Masyarakat) Unizar Recht Journal International Journal of Nusantara Islam MERDEKA: Jurnal Ilmiah Multidisiplin Jurnal Teknologi Laboratorium Medik Borneo Jurnal Studi Pemerintahan Damhil: Jurnal Pengabdian kepada Masyarakat AL-Ikhtiar : Jurnal Studi Islam Jurnal Honai Sultan Journal of Social Sciences & Humanities Jurnal Ilmu Pemerintahan Universitas Baturaja
Muhammad Kamil
Universitas Muhammadiyah Malang
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Digital Transformative Resilience: Measuring Urban Governance Capacity to Improve Quality Public Services Muhammad Kamil; Ayu Evita Sari; Rifki Muhammad
Journal of Government and Civil Society Vol 9 No 1 (2025): Journal of Government and Civil Society (April)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jgcs.v9i1.12726

Abstract

Population growth, increasing needs, and community demands for the quality of digital-based public services through the Electronic-Based Government System (SPBE) are challenges that must be considered by the Malang City Government. An in-depth exploration of the government's capacity in the digital governance process needs to be carried out. The aim is to see the extent to which the government is able to meet the needs of the community and ensure the resilience of the digital transformation that has been developed. This research was conducted in Malang City because it has interesting conditions including population, several advantages and potentials, adequate infrastructure, government and community readiness, and SPBE index achievements. The research method used was qualitative analysis through a case study in line with Cresswell's qualitative design. The data triangulation method was applied to ensure data validity. Data analysis in qualitative research aims to minimize bias and misinterpretation when constructing arguments. Then the conclusion is drawn and the results are presented in the form of narrative information. The result is that government governance in implementing SPBE in Malang City has strived to have a capacity that is in accordance with the needs and demands of society. This means that the government seeks the resilience of digital transformation amid the challenges and threats that continue to arrive. This is evidenced through regulatory support that builds the realization of integrated SPBE, strengthening policies, governance, management, and also SPBE services. The SPBE achievement index continues to increase and public services are of higher quality. However, proactive, adaptive, responsive, and dynamic innovations need to be developed in the face of rapid social changes in society. Pertambahan jumlah penduduk, peningkatan kebutuhan, dan tuntutan masyarakat terhadap kualitas layanan publik berbasis digital melalui Sistem Pemerintahan Berbasis Elektronik (SPBE) menjadi tantangan yang wajib diperhatikan Pemerintah Kota Malang. Eksplorasi mendalam terhadap kapasitas pemerintah dalam proses tata kelola digital perlu dilakukan. Tujuannya adalah untuk melihat sejauh mana pemerintah mampu memenuhi kebutuhan masyarakat dan memastikan ketahanan transformasi digital yang telah dikembangkan. Penelitian ini dilakukan di Kota Malang karena memiliki kondisi yang menarik diantaranya jumlah penduduk, beberapa keunggulan dan potensi, infrastruktur yang memadai, kesiapan pemerintah dan masyarakat, serta capaian indeks SPBE. Metode penelitian yang digunakan adalah analisis kualitatif melalui studi kasus yang sejalan dengan desain kualitatif Cresswell. Metode triangulasi data diterapkan untuk memastikan keabsahan data. Analisis data dalam penelitian kualitatif bertujuan untuk meminimalkan bias dan kesalahan interpretasi saat mengkonstruksi argumen. Kemudian penarikan kesimpulan dilakukan dan hasilnya disajikan dalam bentuk informasi naratif Hasilnya tata kelola pemerintah dalam pengimplementasian SPBE di Kota Malang telah diupayakan memiliki kapasitas yang sesuai dengan kebutuhan dan tuntutan masyarakat. Artinya pemerintah mengupayakan ketahanan transformasi digital di tengah tantangan dan anacaman yang terus berdatangan. Hal ini dibuktikan melalui dukungan regulasi yang membangun perwujudan SPBE terintegrasi, penguatan kebijakan, tata kelola, manajemen, dan juga layanan SPBE. Indeks capaian SPBE pun terus meningkat dan layanan publik semakin berkualitas. Meskipun demikian inovasi proaktif, adaptif, responsif, dan juga dinamis perlu terus dikembangkan dalam menghadapai perubahan sosial masyarakat yang cukup pesat.
Co-Authors A.A. Ketut Agung Cahyawan W Abdul Hamid, Siti Hazariah Abdullah Sahroni Ach. Apriyanto Romadhon Adawiah, Amalia Muazzah Afandi, Mukhamad Yazid Ahmad Hanafie Aisyah Aisyah Hayatun Suaibah Ajeng Imania Aldi Al-Banjari, M Ali Roziqin Ali, Adlan Aliyah, Rosmatun Alvin Juniawan Amalia Rahmadani Anwar Andini, Arista Suci Arjunis, Arjunis Artanti, Arere Yhovinda Asep Nurjaman Asmera, Nur Nabila Izzati Aswadi, Khairul Aulia Annisa Nabila Ayu Evita Sari Bahtiar Bahtiar Bayu Rachman Cellindita, Switsa Danang Kurniawan Dedi Kusuma Habibie Dedik Fitrah Suhermanto Delly Maulana Dessy Agustina Sari Devina, Amanda Dhiafah Hera Darayani Dia Zulfia Rahmadani Dini Kusuma Arya Wardana Dwi Nopriyanto Dwi Widodo Eko Priyo Purnomo Elly Eka Fajrin Maulana Fajrina, Amaliana Fauziyah, Salwa Fitrianti, Anisa Gatut Bintoro Ghenta Geatovan H, Saiman Habib Abdul Aziz Hafizatul Ulum Haikal, Deri Fikri Hakim, Muhammad Taufiqul Hardoko Hardoko Hasan, Haliza Herdiana, Dian Ho, Dina Syazana Ho Imran Ibrahim, Wisam Nabeel Ica Indah Idat, Iradhad Taqwa Ikyan, Adzka Ira Indawati Iradhad Taqwa Sihidi Irkham, Sulung Satriyo Irma Istihara Zain Iskandar Muda Isnani, Atin Meriati Jamaludin, Thandar Soe Sumaiyah Jeni Susyanti Juli Astutik Kamil, Kamil Khrisno Hadi Kusuma, Jauhari Dewi Lokapitasari Belluano, Poetri Lestari Lubis, Sakban Lutfi Budi Ilmawan, Lutfi Budi Malik, Mukhlis Mamat, Wan Hasliza Wan Mat Yusof, Afzan Maulida, Putri Zahra Mauludin, Novie Afif Mazlan, Muhammad Alif Md Isa, Muhammad Lokman Mocktar, Nurfatin Aina Muhamad Raihan Muhammad Aziz Muslim Muhammad Eko Atmojo, Muhammad Eko Muhammad Kanda Setia Putra Muhammad Shaddam R. M Nawril Rakhathoriq Nik Mohd Hatta, Nik Noor Kaussar Nisa, Ainun Nor, Mahirah Mohd Nur Sofyan Nurhasanah Nurhasanah Nurlaila Fitriani Nurumal, Mohd Said Octavia Putri Pangestu Octavia Putri Pangestu Perdana, Vicky Alfitra Prabowo, Sekti Andy Prasetya Taruma Eka Kapti Pratama, Prasetya Eka Putra, Muhammad Deni Putri, Astian Rahmah, Laily Ainur Retnandari, Nunuk Rifki Muhammad Rifki Muhammad, Rifki Rifma Ghulam Dzaljad Riko Ratna Setiawan Rosalina Edy Swandayani RR. Ella Evrita Hestiandari Sadewo, Bayu Saidatul Habibah Saiman . Salahudin Salahudin Salahudin Sari, Ayu Evita Satria, Maulana Setiadi, Aneza Putri Setyaningrum, Aisyah Firanti Sihidi, Iradhad Siti Raudah Solly Aryza Sri Karyati Sri, Neng Sujono, R. Rahadian Sulaiman, Suliza Sulung Satriyo Irkham Suradi Suradi Switsa Cellindita Syarifuddin Syarifuddin Syarifuddin SYIHABUDIN, SYIHABUDIN Talitha Nabilah Zaki Tri Sulistyaningsih, Tri Ulfriandi Setiawan Umi Kulsum Umi Kulsum Utami, Sari Wasehudin, Wasehudin Wijaya, Herman Wiwit Wiwit Wulan Noviani Yana Safriyana Hijri Yana Syafriana Hijri Yana Syafrieyana Yana Syafriyana Hijri Yulia Yellita Yusrin Rahmawati Zainal Abidin, Rohulizzat Zulfi Imran