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The Family Satisfaction Towards to Nursing Services Dhiaz Feby Elsantriya; Riama Marlyn Sihombing; Elissa Oktoviani Hutasoit
Jurnal Ilmiah Ilmu Keperawatan Indonesia Vol 12 No 01 (2022): Jurnal Ilmiah Ilmu Keperawatan Indonesia (JIIKI) Volume 12 Number 01 March 2022
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (617.664 KB) | DOI: 10.33221/jiiki.v12i01.1742

Abstract

Background: Nursing service quality can provide satisfaction to the patients and their families. Satisfaction occurs after analysing perceptions of service performance manifested in feelings of pleasure or disappointment. Based upon a survey during September 2019, one private hospital in central Indonesia found 30% of the family members were dissatisfied with nursing services. Respondents evaluated nurses were late replying to bells, and the explanation of nursing intervention was not recognized by family members. Objectives: The study aimed to analyse the factors related to family satisfaction toward nursing services. Methods: A quantitative inferential with a cross-sectional approach. A purposive sampling was selected among 214 respondents. Data collection using a questionnaire that has been examined on validity and reliability which processed quantitatively and analysed with Fishers exact and logistic regression tests. Results: More than half of the respondents were female and less than half were aged 26-35 years. Half had higher education. There was a significant correlation between tangible (p=0.001), reliability (p=0.001), responsiveness (p=0.001), empathy (p=0.001) and assurance (p=0.001) with family satisfaction. Reliability remains the most dominant factor that affected family satisfaction. Good reliability has a 0.048 times greater chance of increasing family satisfaction compared to poor reliability. Conclusion: The family members were not satisfy with the nursing services. Management to improve nursing services might assess the families desire for the reliability of nursing services so expect satisfaction will increase.
Self-efficacy among Nursing Students in Online Learning: A Cross-sectional Study in Banten Hohi Hoschinthya Lobo Djingi; Indah Pratiwi Pomali; Vamy Pellondou; Riama Marlyn Sihombing; Komilie Situmorang
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.539

Abstract

An increasingly important part of nursing education is online learning. Students' self-efficacy, or their confidence in their capacity to complete academic assignments, is a key factor in determining their level of engagement, performance, and flexibility in digital settings. Recent research suggests that among nursing students, self-efficacy is positively correlated with academic achievement, learning engagement, and preparedness for e-learning. The study aimed to characterize the degree of self-efficacy among online learning nursing students. This study applied a cross-sectional, descriptive design with 295 undergraduate nursing students at one private university in West Indonesia. The method employed was total sampling. A 14-item Likert-type questionnaire based on Bandura's dimensions (level, strength, and generality) was used to gauge self-efficacy. The instrument demonstrated good internal consistency (Cronbach's α = 0.944) following verification in a pilot test. Google Forms was used to gather data online between February and March of 2021. The findings revealed 23.7% of students demonstrated high self‑efficacy, whereas 53.2% of students have moderate self-efficacy and 23.1% of respondents found low self-efficacy.  Nursing students who have high self-efficacy expressed more confidence in their ability to manage online tasks, finish projects, and handle technical challenges. These results are consistent with new research showing that technology readiness, online learning satisfaction, device accessibility, and structured pedagogical approaches all boost online learning self-efficacy. In general, nursing students showed moderate levels of self-efficacy when learning online. Learning outcomes can be maximized by enhancing self-efficacy through improved learning design, increased technical assistance, and readiness-building initiatives.
Co-Authors Aktri Margaret Manihuruk Anthina Dorthea Luturmas Apriliani Siburian Arkianti, Maria Maxmila Yoche Ballsy Cicilia Albertina Pangkey Catharina Guinda Diannita Christie Lidya Rumerung Cucunawangsih Cucunawangsih Dalmirah Tjakrapawira Dhiaz Feby Elsantriya Dora Irene Purimahua Dora Samaria Ed Rosi Pratama Elissa Oktoviani Hutasoit Ester Silitonga Ester Silitonga Eva Berthy Tallutondok Eva Chris Veronica Gultom Ferawati, Yenni Fransiska Ompusunggu Gea, Daniel Putra Setiawan Harefa, Ably Satisfy Hasibuan, Shinta Yuliana Hohi Hoschinthya Lobo Djingi Hutapea, Adventina Delima Indah Pratiwi Pomali Ineke Patrisia Inggrid Claudine Ingrit, Belet Lydia Iradewi, Iradewi Janeth Risty Randan John Butar-Butar Juhdeliena, Juhdeliena Kinanthi Lebdawicaksaputri Komilie Situmorang Komilie Situmorang Lia Kartika Lisandra M. G. Bernadette Lisandra Maria G. B. Sidabutar Lumbantoruan, Septa Meriana Magda Fiske Rumambi Maria M.Y. Apelaby Maria Maxmilla Yoche Maria Maxmilla Yoche Arkianti Marini Purwani Michael Recard Natya Ayu Paluwih Octaria, Martha Ompusungggu, Fransiska Patrisia, Ineke Paula, Veronica Peggy Sara Tahulending Peggy Sara Tahulending Peggy Tahulending Pramusita, Santa Maya Sampepadang, Mega Sandra Sembel Sandro Nainggolan Santa Maya Pramusita Santa Monika Sinurat Saputra, Bima Adi Septiani Simanullang Silalahi, Elfrida Siregar, Deborah Sitanggang, Yenni Ferawati Sitorus, Evalina Sitorus, Fiolenty B Marulianna SITUMORANG, KOMILIE Solagratia Latumaerissa Sri Lanawati Stevent Sumantri Suganthi J Tahapary , Prisca A. Tahulending, Peggy Sara Theresia Theresia Theresia Triulan Agustina Triulan Sidabutar Vamy Pellondou Winarsih Winarsih Windy Sapta Handayani Zega Yakobus Siswadi, Yakobus Zebua, Herni Oktarina