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All Journal Jurnal Manajemen Terapan dan Keuangan Journal of Business and Management Kinerja Jurnal Promosi Pendidikan Ekonomi Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Journal of Economic, Bussines and Accounting (COSTING) Adi Widya : Jurnal Pengabdian Masyarakat JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Martabe : Jurnal Pengabdian Kepada Masyarakat JURNAL PENDIDIKAN TAMBUSAI Inovator : Jurnal Manajemen Journal of Education Action Research JURNAL VISIONIDA JURNAL AKUNIDA JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Dinasti International Journal of Education Management and Social Science JKP | JURNAL KEPEMIMPINAN PENDIDIKAN Community Development Journal: Jurnal Pengabdian Masyarakat JURNAL PENDIDIKAN, SAINS DAN TEKNOLOGI Journal of Management - Small and Medium Enterprises (SME's) International Journal Of Science, Technology & Management (IJSTM) Studi Ilmu Manajemen dan Organisasi Jurnal Pengabdian Masyarakat (ABDIRA) Jurnal Ekonomi Idea Pengabdian Masyarakat JURNAL ILMIAH GLOBAL EDUCATION Journal Of Human And Education (JAHE) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Al-Khidmah Jurnal Pengabdian Masyarakat Jurnal Pustaka Aktiva : Pusat Akses Kajian Akuntansi, Manajemen, Investasi, dan Valuta Edukasia: Jurnal Pendidikan dan Pembelajaran Innovative: Journal Of Social Science Research Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) West Science Interdisciplinary Studies International Journal of Applied Economics, Accounting and Management (IJAEAM) West Science Interdisciplinary Studies Karimah Tauhid International Journal of Management Analytics (IJMA) International Journal of Management and Business Intelligence (IJMBI) Jurnal Edukasi Pengabdian Masyarakat: EDUABDIMAS IIJSE J-CEKI ASEAN Journal for Science and Engineering in Materials Ekopedia: Jurnal Ilmiah Ekonomi Indonesia Economic Journal
Kartini, Tini
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Journal : International Journal Of Science, Technology

 1 
The Effect Of Service Quality And Price On Customer Satisfaction Of Mineral And Coal Mining Consulting Services At Pt Allsys Solutions Gemina, Dwi; Silaningsih, Endang; Tjahja Andari, Titiek; Kartini, Tini; Julaiha, Siti
International Journal of Science, Technology & Management Vol. 4 No. 5 (2023): September 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i5.939

Abstract

The rapid development of business in the era of globalization causes competition between companies to be tighter, so various efforts must be made in order to attract the attention of consumers from competitors. This study aims to determine and analyze service quality and price both simultaneously and partially on PT Allsys Solutions customer satisfaction. The sampling amounted to 92 consumers with a saturated sampling technique in which all members of the population were sampled. This questionnaire is tested with validity tests, reliability tests and also classical assumption tests. The results of the test are valid, reliable and can be used for regression data. The analytical methods used in this study are descriptive and verifiative methods with a quantitative approach. The results showed that the variables of service quality and price had a direct and positive effect on PT Allsys Solutions customer satisfaction. The result of the R (square) determination test is 40.61% while the remaining 59.39%. The relationship between service quality and price has a strong relationship with the result of a correlation coefficient of sort. 0.637.
The Impact Of Product Quality And Service Quality On Consumer Satisfaction At Kedai Falsafah Ngopi Bogor, Indonesia Ismartaya, Ismartaya; Hikmat Maulana, Lucky; Simanjuntak, Wildaria; Kartini, Tini
International Journal of Science, Technology & Management Vol. 4 No. 4 (2023): July 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i4.899

Abstract

In the current era of globalization the business world is growing day by day so companies will not be separated from competition and are required to provide a good marketing system. The problem of product quality, service quality and customer satisfaction is the determining factor so it needs to be investigated. The sampling technique used was purposive sampling with a total sample of 60. The data collection technique used a questionnaire that had been tested for validity, reliability test, and classical assumption test. The data analysis method used was multiple linear regression analysis, correlation coefficient analysis, and coefficient of determination analysis. A hypothesis test was also conducted using the F test method and the t test. The results showed that simultaneously and partially product quality, service quality had a positive and significant effect on consumer satisfaction. It is recommended to evaluate to find information that makes consumers comfortable and satisfied.
Co-Authors Ade Budi Setiawan Adela, Fanya Adzqiya, M. Khair Akhsan, Muhammad Alam, Saepul Alfahri, Hasanudin Alfiana Alfiana Alvianingsih, Anggita Alycia, Chantika Putri Amalia, Dita Amallia, Yollanda Dwi Amelia , Yesi Amelia, Yesi Amriani Asmin, Erny Ananda, Fahira Trie Anggrayanti, Rantika Ani Susilawati Anisusulawati, Anisusulawati Anjani, Komala Assegaf, Said Riziq Awa, Awa Ayun, Mutiara Qurota Ayuningsih, Indah CHAERUNNISA, Connie Chintia Chintia, Chintia Crebas, Dennis Octavian Darmawan Apriyadi, Darmawan Dede Kurniawan Dian Hermawan Dina Marlina, Dina Dwi Gemina Emela, Satia Endang Silaningsih Erni Yuningsih Erny Amriani Asmin Fadly, Januar Nur Mohamad Fairuz, Rozaan Fe, Didi Fitriyani , Elma Fitriyani, Amanda Gemini, Pra Ghassani, Amira Muthi Gojali, Andreas Gotfridus Goris Seran Halizah, Insani Nur Hanipah, Imanda Helmi Haris Hutomo, Yoyok Priyo Ibrahim, Zahra Azkia Ilham, Saepul Iriantara, Yosal Ismartaya Ismartaya, Ismartaya Jailani, M. Rachmat Lestari, Diyah Luthfiany, Delia Mahmuddin, Anggi Mahmudin, Anggi Maman Suherman Manik, Tuti Khoiriyah Maulana, Lucky Hikmat Monaya, Nova Muhammad Faza Aditya Mulyantoro, Anto Muzdalifah, Gina N, Neng Nanda Ningsih, Desi Fitria Nisa, Nida Khoerun Nur Insani, Isti Nurhalisza, Dian Tri Nurjanah, Ana Nurjanah, Dewi Astri Nurohimah, Susi Nurohmah, Siti Nushrotillah, Siti Salma Putranto, Nur Arief Rahmatsyah Putri, Ayu Amalia Rahmanissa, Nurul Febrianti Ramadhanti, Alicia Nurfitriani Ramitha, Ranidya Rasyifa, Chika Restu, Faqih Maulana Rivaldi, Muhammad Ilhan Rizky Aditya Rofiqi, Ifan Reza Saepul Anwar Safitri, Siti Maria Safuan Safuan Samsuri, S. Santika, Eva Julia Sari, Selvina Desfa Saripudin, Yusep Sastrawan, Berry Siffa, Alma Aulia Simanjuntak, Wildaria Siti Julaiha Siti Nurhasanah Sofian, Dinda Ardianti Sri Harini Sudarijati Sudarijati Suharyanto H. Soro Sulistiawati, Vira Sumirat, Nur Cahya Syabani’ah, Nispi Yani Syarif, Moh. Suryadi Titiek Tjahja Andari Titis Agustianto, Rizky Tjahja Andari , Titiek Warizal Wulan Sari, Vanny Wulanda Suci Padi, Agtariza Yoseptry, Ricky Yulianingsih, Yulianingsih Zaenudin, Ikhwan Zakaria, Nadisah