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Journal : Jurnal Informatika Universitas Pamulang

Metode Simple Additive Weighting untuk Penentu Peringkat Variabel Kepuasan Konsumen pada Layanan Jasa Budi, Setyo; Setiawan, Aries; Widjajanto, Budi; Kurniawan, Achmad Wahid
Jurnal Informatika Universitas Pamulang Vol 6, No 2 (2021): JURNAL INFORMATIKA UNIVERSITAS PAMULANG
Publisher : Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/informatika.v6i2.9790

Abstract

The level of service in an agency is a supporter of the survival of an agency. consumer goals that arise from good service quality, are believed to be the main factors of business success. The indicator of the level of customer satisfaction with service quality is when consumers get maximum results from a desired need. Consumer measurements can be seen from the results of the buyer's assessment given by the service manager, and services in the form of consumers which result in goods or services being used as drivers. The method that will be used in the process of ranking consumer satisfaction variables in this study is Simple Additive Weighting. This method has a work order sequence by determining the weight value of each variable, then the ranking process by determining the best variable from the consumer satisfaction variable. The final result of this research is the ranking of consumer satisfaction variables from the highest to the lowest using Simple Additive Weighting to obtain an accuracy rate of 90%. The variable "satisfactory taste" turned out to be the highest satisfaction service variable, meaning that the cafe service party needed to maintain the taste so that consumers were satisfied with the existing services.
Co-Authors Achmad Nuruddin Safriandono Achmad Wahid Kurniawan Ahmad Akrom, Muhamad Alfa Trisnapradika, Gustina Alzami, Farrikh Amboro, Lulut Andi Rahmad Rahim Andini, Rintin Zulfia Andriani Eko Prihatiningrum, Andriani Eko Apriliyanto, Heru Assyafa, Izza Atto’illah, Mochamad Faiq Ayu Pertiwi Bahari, Nooryan Budi Widjajanto De Rosal Ignatius Moses Setiadi Fitriya, Zumrotus Nur Hagus Tarno Hanny Haryanto Harisa, Ardiawan Bagus Harun Al Azies Herfiani, Kheisya Talitha Herowati, Wise Herowati, Wise Herowati Hidayah, Devi Nurul Hidayat, Moh. Hamdan Husain, Mochammad Jamaluddin Ifan Rizqa Ignasius, Darnell Ignatius Moses Setiadi, De Rosal Imam Sucahyo Imas Kania Rahman Indra Gamayanto Joko Susilo Kholis, Achmad Nur L. Budi Handoko Larasati, Kartika Mahardianti, Dinda Sarasatus Megantara, Rama Aria Moch Anjas Aprihartha Muljono Muljono Muslih Muslih Nafisa, Zahrun Nisa, Isnaini Maulidatu Noor Ageng Setiyanto, Noor Ageng Nur Lailiyah, Wiharyanti Nur Ramadhan, Ashary Nur Safitri, Aprilyani Nurcahyanti, Desy Nurhindarto, Aris Nurjanah, Indah Nurjannah, Indah Pertiwi, Riska Indah Guritno Gita Prabowo, Wahyu Aji Eko Priyadarshini, Rossyda Putra, Zidane Triananda Rahardiansyah, Wahyu Indra Dwiki Rahmad Jumadi Rahman, Imas Kania Rahmawati, Tutus Ramadhan Rakhmat Sani Redjeki, Endah Sri Rini Anggraeni Rofiani, Rofiani Rohmatin Agustina Safitri, Aprilyani Nur Safitri, Riana Intan Sasono Wibowo Sastra, Akhmad Sendi Novianto Setiawan, Aries Shafira, Natasya Risha Soeleman, M Arief Sudiarso Sudiarso Sudibyo, Usman Suhaili, Suhaili Suherlan, Yayan Sukamto, Titien Suhartini Supriadi Rustad Sutrisno Adi Prayitno Suyud Widiono T. Sutojo Talitha, Talitha Anindya Trisnapradika, Gustina Alfa Wahid Kurniawan, Achmad Wahyuingsih, Novita Wati, Deny Dwi Kusuma Wibawa, Tangkas Surya Wiharyanti Nur Lailiyah Yustika, Aninda Zami, Farrikh Al Zumroh, Arofatuz