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Istiqlaliyah Muflikhati
Department Of Family And Consumer Science, IPB University. Jl. Kamper, Wing 4 Level 5, Campus Of IPB Dramaga Bogor 16680
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Journal : Jurnal Paedagogy

 1 
Parent Satisfaction : Contribution of Parental Involvement and School Service Quality Perception at Public Elementary School Anindya Savira; Ujang Sumarwan; Istiqlaliyah Muflikhati
Jurnal Paedagogy Vol 11, No 2: Jurnal Paedagogy (April 2024)
Publisher : Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jp.v11i2.10243

Abstract

This study aims to identify the characteristics, parental involvement, school service quality, and parent satisfaction of public elementary school students and analyze the influence of parental involvement and school service quality on parent satisfaction of public elementary school students. This research used a quantitative approach with a survey method, using cluster random sampling, and a questionnaire was distributed to 119 parents whose children are at the elementary school level in Bekasi City. The data was collected and then processed with descriptive tests and impact tests using SPSS and SmartPLS. The results showed that parental involvement did not have a direct impact on parent satisfaction, but it was moderated by school service quality. School service quality perception had a direct and significant impact on parent satisfaction. Parents need to be more aware of the role they play in their children's education and make an effort to be involved in children's learning process. For schools, it is necessary to periodically evaluate the quality of school services because it greatly influences parental satisfaction.
Parent Satisfaction : Contribution of Parental Involvement and School Service Quality Perception at Public Elementary School Savira, Anindya; Sumarwan, Ujang; Muflikhati, Istiqlaliyah
Jurnal Paedagogy Vol. 11 No. 2 (2024): April
Publisher : Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jp.v11i2.10243

Abstract

This study aims to identify the characteristics, parental involvement, school service quality, and parent satisfaction of public elementary school students and analyze the influence of parental involvement and school service quality on parent satisfaction of public elementary school students. This research used a quantitative approach with a survey method, using cluster random sampling, and a questionnaire was distributed to 119 parents whose children are at the elementary school level in Bekasi City. The data was collected and then processed with descriptive tests and impact tests using SPSS and SmartPLS. The results showed that parental involvement did not have a direct impact on parent satisfaction, but it was moderated by school service quality. School service quality perception had a direct and significant impact on parent satisfaction. Parents need to be more aware of the role they play in their children's education and make an effort to be involved in children's learning process. For schools, it is necessary to periodically evaluate the quality of school services because it greatly influences parental satisfaction.
Co-Authors Ach. Haris Abdi Manaf Achmad Fahrudin Achmad Fahrudin Adam Sugiharto, Adam Adinda Wahyu Widhi Astuti Adzkiya, M.A. Zaim Agief Julio Pratama Akmalia, Laely Rahmawati Alfiasari Amelya Qois Nabillah Amirah, Nurul Angraini, Sylvianti Ani Wijirahayu, Ani Anindya Savira Anna Fatchiya Anna Fatchiya Arief Hendarto Azizah, Sheila Nur Baehaqi Budi Suharjo Bunga Ayu Lestari Chandra, Nirmala Eka Defina Desy Purwayanti Dewi Sekar Mukhti Dewi, Siska Ayu Tiara Diah Krisnatuti Dinarwan *. Djuara P Lubis Dwi Hastuti Elmanora Elmanora Elmanora, - Erni Widyaningsih, Erni Ervina Aprianti Euis Sunarti Fadil Risdian Ansori Fathimah Zahroo Gatot Yulianto Gilar Cahya Nirmaya, Gilar Cahya Handian Purwawangsa Hanggrita, Elvindia Puja Hari Wijayanto Hartoyo Hartoyo Hartoyo Hartoyo Hazrina Rachmawati, Hazrina Herawati, Tin Heri Antoni Herien Puspitawati Indrawati Zuhara Ira Mustika Irni Rahmayani Johan Jono Mintarto Munandar Kumoro, Retno Leila Siti Chairani Lestari*, Indah Ria Lestari, Indah Ria Lilik Noor Yuliati Luvy Mayanda Lyra Majasoka Mahanani, Raditya Kasih Maharani, Alvita Dewi Majasoka, Lyra Megawati Simanjuntak Melly Latifah Mentari Dwi Prihatiningrum Moh. Djemdjem Djamaludin Mohammad Iqbal Irfany Muhammad Rahadian Nur Jabbar Rahman Muhammad, Larastyan Yang Bogaan Nadia Aulia, Nadia Narni Farmayanti Neti Hernawati Ninik Sriyanti Novida Nurmayanti Nurhayati , Leti Nurul Salimah Oktavia Rattika Muladsih Oktriyanto Oktriyanto, Oktriyanto Pantas Angelia Pratiwi Ismayanti, Pratiwi Pudji Muljono Puspa Widya Utami Putri, Marietta Krisnaya Nandika Qodarian Pramukanto Rahayu, Ismie Leona Rahma Nur Praptiwi Rani Maulanasari Ranti Aisuka Rinjani Raysha Helau Wardhani, Raysha Helau Retnaningsih Retnaningsih Retnaningsih Retnaningsih Reviani, Nia Ria Oktaria, Ria Ridhoni Khoirul Anam Risda Rizkillah, Risda Ristya Primadi RIZA RIZA Robi Rizkianto, Robi Safitri, Ima Audina Samosir, Miracle Samuel Sari, Nova Nurmala Sari, Ririn Purnama Savira, Anindya Setyasalma, Hani Silitonga, Mirdat Siroj, Eko Yuliarti Siti Maesaroh Sudirman Sudirman Susanti Kartikasari, Susanti Suwarto Syarifa , Rizka Tantri Ryanthi Tati Budiarti Tatie Soedewo Taufiiqoh, Maitsaa Rifdah Tin Herawati Tri Wulandari Henny Astuti, Tri Wulandari Henny Ujang Sumarwan Ulfi Urfillah, Ulfi Umu Rosidah Villa, Zifora Mujahidah Vivi Irzalinda Wahpiyudin, Cep Abdul Baasith Wahyuni, Fitri Ayu Wawan Okatriza Yatri I Kusumastuti Yulfa, Rahmi Yulianah Yulina Eva Riany Yulya Srinovita