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Analisis Program Membership dan Kualitas Pelayanan pada Apotek Jetak Farma Marsono; Ayatin, Hidayati Mu’immah; Saputra, Nurdiansyah Rico; Rohmah , Sinta Nur; Muzaki , Nofi Afan
TEKNOBIS : Jurnal Teknologi, Bisnis dan Pendidikan Vol. 4 No. 1 (2026): TEKNOBIS : Jurnal Teknologi, Bisnis dan Pendidikan
Publisher : Shofanah Media Berkah

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Abstract

This study was conducted to measure the effectiveness and quality of service and membership at Jetak Farma Pharmacy. This study aims to provide a case study that allows customers to further reference each service program available at a retail store, especially Jetak Farma Pharmacy. The Indonesian retail industry has shown positive growth, prompting retailers to compete to develop their businesses by innovating and adapting to digital technology. The research method used to gather relevant information was qualitative interviews. Our team and I conducted interviews with practitioners in the field to gather information related to service and membership. The results of our data collection demonstrate how service quality and customer engagement are vital to driving progress in the retail business.
Penerapan Metode Simple Moving Average (SMA) dalam Peramalan Penjualan guna Menentukan Persediaan Optimal di Rumah Jahit RiBi Marsono; Rodiyah, Masrurotur; Farach, Ithrotul; Sholiha, Rita Amelina; Nadhiroh, Umi
TEKNOBIS : Jurnal Teknologi, Bisnis dan Pendidikan Vol. 4 No. 2 (2026): TEKNOBIS : Jurnal Teknologi, Bisnis dan Pendidikan
Publisher : Shofanah Media Berkah

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Abstract

This study aims to apply the Simple Moving Average (SMA) method in sales forecasting to determine the optimal level of raw material inventory at Rumah Jahit RiBi. The problem faced by this business is the fluctuation in demand for sewing services that causes inaccuracy in inventory management, thus potentially causing excess or shortage of raw materials. This study uses a quantitative approach with a quantitative descriptive design. The data used is historical data on sewing service sales for one year obtained through documentation and interviews with the business owner. The analysis method used is the Simple Moving Average to forecast sales in the next period. The results of the study show that the SMA method is able to produce more stable sales forecasts compared to actual data which is fluctuating. The forecast results can be used as a basis for determining raw material inventory needs in a more planned and efficient manner. Thus, the application of the SMA method can help Rumah Jahit RiBi in optimizing inventory management, reducing the risk of excess stock, and minimizing raw material shortages that can hamper the production process.
Implementasi Manajemen Operasional di Apotek Farma (di Jl. Chusnan Ali depan MI Tarbiyah Banin Banat, RT/RW: 04/01, Jetak, Kec. Montong, Kab Tuban) Safika, Fitri Dwi Nur; Adhim, Moh. Agus Dwi Assahrul; Khoiriyah, Arifatul; Marsono
TEKNOBIS : Jurnal Teknologi, Bisnis dan Pendidikan Vol. 4 No. 2 (2026): TEKNOBIS : Jurnal Teknologi, Bisnis dan Pendidikan
Publisher : Shofanah Media Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to explore the implementation of operational management at Apotek Farma, located in Montong District, Tuban Regency, and identify obstacles that arise during its implementation. The research method used was field research with a qualitative approach. Informants included responsible pharmacists, technical staff in the pharmaceutical field, and pharmacy employees. The findings indicate that operational management at Apotek Farma has been implemented, but has not yet reached optimal levels in all sectors. Drug inventory management applies the FIFO and FEFO principles, although stock recording remains rudimentary and not fully computerized. Human resource management is considered good, but the number of pharmacy staff is limited during peak hours. To improve service, various improvements have been made to prescription processing procedures, drug counseling, and collaboration with distributors. The main obstacles encountered include delays in drug delivery, the presence of drugs nearing their expiration date, and changes in patient needs.
Co-Authors A.Deni nuragil Adhim, Moh. Agus Dwi Assahrul Ahmad Junaidi Aida, Yuni Nihayatun Nur Alwa, Muaffa Asyahri Hadi Nasyuha Aufareyza, Dony Tata Ayatin, Hidayati Mu’immah Bahrul Rizky Kurniawan Bayu Aji, Khusnul Darjat Saripurna Dedi Setiawan Dewi, Putu Ayu Septiari Dicky Nofriansyah Didik Nurhadi Didik S, Waras Diva rahmadani prihadita sari Dono Jupriyanto Eka Suciari Putri, Ida Ayu Else Dwi Isjulia Nur Fika Farach, Ithrotul Fatkurrohman Fenty, Ni Ketut Gustin, Sintia Aulia Hamzah, Iqro Nur Handayani Rahayuningsih Hari Raditya Cahyani, I Dewa Ayu Agung Hasim Asyari Herawati, Sisca Novita Herlan Budi Hermawan Hikmah, Umrotul I Ketut Wisarja, I Ketut I Nyoman Suarjaya Edi Putra I Nyoman Temon Astawa I Putu Eka Pradnyana Iban, Carlos Ida Bagus Komang Sindu Putra Idatul Fitrotin Imam Muhtarom Iqro’ Nur Hamzah ISHAK Jupriyanto, Dono Kamalia Jaya, Praptika Kayubi Kayubi Khairu Syifa, Muhammad Rama Khoiriyah, Arifatul L.Tobing, Herdian Lisna Anisa Fitriana, Lisna Anisa Lumban Gaol, Nur Yanti Magjfiroh, Zazaul Mariami, Ita Mar’atus Sholikhah Masrurotur Rodiyah Muhammad nakula anjani putra sadewa Musyafa' Musyafa’ Muzaki , Nofi Afan Naylatur Rohmah NI GUSTI AYU MADE YENI LESTARI, NI GUSTI AYU MADE YENI Ni Komang Sutriyanti Ni Wayan Sri Rahayu ning puri, nur aisyah Novi Herdian Nugroho, Nurcahyo Budi Nur aisyah ning puri Nuricah, Eka Heni Nuryani, Anik Nyoman Wiraadi Tria Ariani Pasaribu, Hardiani Perbowosari, Heny Puri , Nur Aisyah Ning Puri, Nur Aisyah Ning Putri ayu nanda sholehah Putri ayu nanda solehah Rahayu, Ni Wayan Sri Rhohmah, Ulfatur Risma susila Riswana, Melvi Robert Markus Zaka Lawang Rodiyah, Masrurotur Rohmah , Sinta Nur Rohmah, Nailatur Rokhmah, Sinta Nur Rosid, M Abdul Sadewa, , m. Nakula Anjani Putra Safika, Fitri Dwi Nur salsabila, Rosita Eva Saniman Saputra, Nurdiansyah Rico Sedana Suci, I Gede Septiari Dewi, Putu Ayu Setiawan, Rizki Sholehah, Putri Ayu Nanda Sholehah, Rita Amelina Sholiha, Rita Amelina Sholikhah, Mar’atus Siswanto Suci Andini SUPRAYITNO Suyanta, I Wayan Syafitri, Syahrina Teguh Kurniawan Totok Dewayanto Tuwoso Umi Nadhiroh Umi Nadhiroh Umrotul hikmah Utami, Ponita Rizki Wahyuni, Sukma Ningsih Ike Widiarti Rista Maya Wiranata, I Gusti Lanang Agung Yohanni Syahra Zazaul maghfiroh