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All Journal Kompak : Jurnal Ilmiah Komputerisasi Akuntansi JURNAL ADMINISTRASI BISNIS Jurnal Mirai Management Journal of Economic, Bussines and Accounting (COSTING) AkMen JURNAL ILMIAH YUME : Journal of Management Jurnal Ilmiah Teknik Industri Gema Wiralodra Review of Management and Entrepreneurship Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Akuntansi Jurnal Manajemen Community Development Journal: Jurnal Pengabdian Masyarakat Economics and Digital Business Review JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Movere Journal Golden Ratio of Marketing and Applied Psychology of Business Jurnal Bina Bangsa Ekonomika Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Arus Jurnal Sosial dan Humaniora Islamic Banking : Jurnal Pemikiran dan Pengembangan Perbankan Syariah Al-Buhuts (e-journal) Golden Ratio of Human Resource Management JURNAL ECONOMINA Kreasi: Jurnal Inovasi dan Pengabdian Kepada Masyaraka Journal of Training and Community Service Adpertisi Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri Innovative: Journal Of Social Science Research Jurnal Kabar Masyarakat Jurnal Administrasi Bisnis JER Jurnal Kemitraan Masyarakat Jurnal Ilmiah Bongaya (JIB) Atestasi : Jurnal Ilmiah Akuntansi
Yana Fajriah
Sekolah Tinggi Ilmu Ekonomi Makassar Bongaya
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Journal : Golden Ratio of Human Resource Management

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Qualitative Study on the Effect of Workload and Motivation on Performance with Supervision and SOP as Mediator Variables Sahabuddin, S.; Jumady, Edy; Fajriah, Yana
Golden Ratio of Human Resource Management Vol. 5 No. 1 (2025): August - February
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v5i1.863

Abstract

This study explores the complex relationships between workload, motivation, employee performance, and the mediating roles of supervision and standard operating procedures (SOPs) in organizational contexts. Using a qualitative research methodology based on a systematic literature review, the study synthesizes findings from both theoretical and empirical research to understand how these variables interact and influence performance outcomes. Data was collected from peer-reviewed journals, books, and organizational behavior, psychology, and management case studies. The analysis uses thematic coding to identify patterns and themes within the literature, shedding light on how the workload can act as both a motivator and a stressor, depending on the support systems in place. The findings indicate that intrinsic motivation is crucial in driving sustainable performance, while supervision and SOPs are important mediators that help stabilize performance and reduce workload-related stress. Adequate supervision, characterized by supportive guidance and feedback, enhances employee resilience in high demands, while SOPs provide structure and consistency in task execution. These results have significant theoretical implications for frameworks such as the Job Demands-Resources (JD-R) model, self-determination theory, and Leader-Member Exchange (LMX) theory. Additionally, the study offers practical recommendations for management strategies aimed at promoting sustainable employee performance. Ultimately, this research emphasizes the importance of balancing workload, intrinsic motivation, and structured support to cultivate a high-performing and resilient workforce.
Co-Authors Abdul Syukur Agung Muslim, Muhammad Akob, Muh Akob, Rezki Arianty Alhayra, Abdul Rauf Andi Dahrul Andi Sulfati Anggraini, Yaisa Ardiansyah Halim Ardiansyah Halim Arianti, Rezky Arwinni Ratu Masturahman H Asbar, Muh Azis, Andi Baithar, Nurul Azizah Bungatang Bungatang Bungatang T Dahniyar Daud Dharmawati Djaharuddin Dharmawaty Djaharuddin Djaharuddin, Dharmawaty Edy Jumady eldi Eldi Eldi Eldi, Eldi Erniwati Madya H. Syamsul Ridjal Halik, Syahrul Halim, Ardiansyah Hamiddin, Irwan Nur Hardiani . Hasbiyadi Hasbiyadi Hasbiyadi Hasbiyadi Hasbiyadi, Hasbiyadi Hasrullah Liong Misi Hatta, Sukarno Heslina, Heslina Idris, Rabiatun iedil iedil Iedil, Iedil Irwan Irwan Jayam, Ilham Jumiati Jumiati Ketut Asteri LAUNTU, ANSIR M.Irwan N.H Magdalena Supranda Makkira Mangarengi, Muhammad Yusuf Mangerangi, Muhammad Nur Alamsyah Mappamiring Mappamiring Mappamiring Marla Mahodim Mispa, Sitti Mokhtar, Susiana Muchtar, Susiana Muh. Akob Muh. Ma’ruf Idris Muh. Syafruddin Muhammad Irwan Nur Hamiddin Muhammad Tafsir Muhammad Tafsir Muis, Nurhasni Nasrianto Nasrianto Nasrul, Rezki Nur Fatma Nur Naninsih Nur Syamsu Nurhasni Muis Ola, Tenri Puspita Ratnaningsih Qiftih, Kurniah Mariatul R, Rini Rabihatun Idris Rabihatun Idris Renaldi, Syiar Rezki Arianty Akob Ridjal, Syamsul Risma Yanti Rizky Rifandi Rumianti, Chaerunnisa Rurum, Dasrum Rusli Djunaid Rusni S. Sahabuddin Saputra, Ade Cahya Prandy Sitti Mispa Sohilauw, Muhammad Irfai Sri Ayu Nuramalia Kaharuddin Sri Wahyuningsih Sufiati Sufiati Sukarno Hatta Sulfati, Andi Supranda, Magdalena Susiana Muchtar Syafruddin, Muh. Syamsul Alam Syamsul Alam, Syamsul Syamsul Ridjal Syamsul Rijal Tafsir, Muhammad Tangngisalu, Jannati Tangngisulu, Jannati Tenri Ola Themba, Orfyanny Syahreffy Wahyudi Wahyudi Yaisa Anggraini Yanti, Risma Yudi Akhmad Sadeli