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All Journal Jurnal Ilmu Manajemen (JIM) JDM (Jurnal Dinamika Manajemen) JURNAL ILMIAH MANAJEMEN & BISNIS Jurnal Minds: Manajemen Ide dan Inspirasi Jurnal Bisnis, Manajemen, dan Informatika Tazkia Islamic Finance and Business Review Journal of Economic, Bussines and Accounting (COSTING) Jurnal Organisasi Dan Manajemen Jesya (Jurnal Ekonomi dan Ekonomi Syariah) JABM JOURNAL of ACCOUNTING - BUSINESS & MANAGEMENT JURNAL LENTERA BISNIS BALANCE: Economic, Business, Management and Accounting Journal J-ADIMAS (Jurnal Pengabdian kepada Masyarakat) Abdimasku : Jurnal Pengabdian Masyarakat ADDIN Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Advances in Global Economics and Business Journal INSPIRASI (JURNAL ILMU-ILMU SOSIAL) Jurnal ABM Mengabdi Jurnal Pengabdian kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat East Asian Journal of Multidisciplinary Research (EAJMR) International Journal of Applied Business and International Management International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific Indonesian Journal of Community Diversity and Engagement JOEL: Journal of Educational and Language Research West Science Business and Management AMMA : Jurnal Pengabdian Masyarakat Science Information System and Technology Jurnal Pengabdian Masyarakat dan Riset Pendidikan Maneggio Marsialapari: Jurnal Pengabdian Kepada Masyarakat Journal of Economics, Management, Accounting and Computer Applications
Dwi Nita Aryani
STIE MALANGKUCECWARA
Religion Agriculture, Biological Sciences & Forestry Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Nursing Public Health Social Sciences Other

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The Influence of Barcode Scanning Payment System on Customer Satisfaction in Buying and Selling Transactions in Indonesia and India Achbar Adi Saputra; Dwi Nita Aryani; Ritika Gahlaut; Lim Sheue Hui; Reetika Aggarwal; Nahian Sattar; Mohammed Shiyas
International Journal of Applied Business and International Management Vol 9, No 2 (2024): August 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v9i2.3367

Abstract

In this era of digitalization, everything has changed, especially in the payment system. The payment system most often used in businesses involves barcode scanning, and this trend is skyrocketing. This research aims to test and analyze the effect of barcode scanning payment systems on customer satisfaction in Indonesia and India, focusing on systems such as QRIS in Indonesia and BharatQR and UPI QR in India. This study is quantitative research. Data was collected by distributing questionnaires to 50 respondents in India and 57 respondents in Indonesia, totaling 107 respondents. The independent variables are ease of use, trust, efficiency, usefulness, and safety, while customer satisfaction is the dependent variable. The data was analyzed using SPSS. The results exhibit that efficiency and security significantly impact customer satisfaction, while ease of use, trust, and usefulness do not affect customer satisfaction. These findings enrich the theory of customer satisfaction and provide valuable suggestions for financial regulators.
Consumer Boycotts and Their Impact on the Relationship Between Brand Awareness and Purchase Intentions Achbar Adi Saputra; Dwi Nita Aryani; Azura Abdullah Effendi; Virly Assa Lunsa; Xu Congbo; Chew Kah Song; Syed Noor Izhar
International Journal of Tourism and Hospitality in Asia Pasific Vol 8, No 3 (2025): October 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v8i3.4195

Abstract

The global boycott movement against pro-Zionist products has intensified as an act of solidarity, leading to a notable decline in the sales and market value of companies associated with Zionism. This research analyzed the effect of brand awareness on consumer purchase intention, with pro-Zionist product affiliation as a moderating variable. The study involved 110 respondents from Indonesia (52), Malaysia (33), and China (25). The results revealed that brand awareness had a significant positive influence on consumer purchase intention (t = 5.770; Sig. = 0.000), indicating that higher brand recognition and recall strengthen consumers’ willingness to buy. However, the moderating effect of pro-Zionist product affiliation showed a significant negative coefficient (B = -0.100; t = -4.820; Sig. = 0.000), demonstrating that boycott awareness weakens the relationship between brand awareness and purchase intention. This suggests that even when consumers are familiar with a brand, their intention to purchase declines if the brand is perceived to support Zionism. Overall, the findings confirm that while brand awareness remains a dominant factor in shaping consumer purchase decisions, political associations such as pro-Zionist affiliations can significantly reduce consumers’ willingness to buy. These results emphasize the importance of corporate neutrality and value alignment in maintaining consumer trust and loyalty.
Green Packaging as a Branding Strategy: How Eco-Friendly Materials Influence Brand Image and Customer Loyalty Dwi Nita Aryani; Ng Wei Chen; Gan Kia Hui; Koh Teng Wei; Khor Ming Hooi; Lee Yi Ching; Kashwini A/P Kesavan; Afizah Sabrina Ainurohmah; Daisy Mui Hung Kee
International Journal of Tourism and Hospitality in Asia Pasific Vol 8, No 3 (2025): October 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v8i3.4192

Abstract

Plastic pollution and rising sustainability awareness have shifted consumer expectations toward environmentally responsible packaging. This study examines how green packaging influences brand equity and customer loyalty, focusing on Quaker Oats Malaysia. It specifically investigates the roles of environmental awareness, customer perception, willingness to pay, and brand image, with brand equity serving as a mediating variable. A quantitative survey of 150 Malaysian consumers aged 18–44 was conducted and analyzed using multiple regression in SPSS. The results indicate that willingness to pay (? = 0.323, p 0.01), brand image (? = 0.745, p 0.001), and brand equity (? = 0.367, p 0.01) significantly affect customer loyalty and brand strength. Environmental awareness also positively affects brand equity (? = 0.161, p 0.05) but has no direct effect on loyalty. Mediation analysis confirms that brand equity fully mediates the effects of environmental awareness and brand image on loyalty, explaining 64.6% of the variance in loyalty and 73.4% in equity. These findings emphasize that sustainability-driven brand equity transforms ethical initiatives into customer trust and long-term loyalty, making green packaging both an environmental and strategic advantage for consumer brands.
Factors Influencing Consumer Behavioral Intention to Use Food Delivery Services: A Study of Foodpanda Dwi Nita Aryani; Padmalini Singh; Yun Xuan Khor; Daisy Mui Hung Kee; Kornelia Selvia; Cui Wen Lee; Yee Hsien Lee; Levisha Anantharavoo
Journal of The Community Development in Asia Vol 5, No 1 (2022): January 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v5i1.1386

Abstract

With the advancement of technology in this 21st century, food delivery services have emerged as a new wave in the food and beverage industry. People can now order the food with a simple click of a button. This study analyzes the factors influencing consumers’ behavioral intention to use the food delivery apps-Foodpanda. Both primary and secondary data were collected through various sources. An online survey form was prepared to collect information from 100 respondents. The results indicated that factors including price, information quality and the perceived usefulness of the Foodpanda application have significant influences toward the consumer behavioral intention to use the food delivery service.
Developing Best Measurement and Reporting of Waqf Institutions: Socio-Economics and Governance Impact (Indonesia Case) Aryani, Dwi Nita; B, Bunyamin; Mauludin, Hanif; Masruki, Rosnia; Hanefah, Mustafa Mohd
ADDIN Vol 15, No 1 (2021): ADDIN
Publisher : LPPM IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/addin.v15i1.10289

Abstract

This study aims to analyse the current practices of disclosure of financial and non-financial reports of waqf institutions in Indonesia; to identify the performance indicators concerning social economic and governance impact of waqf; to suggest the best reporting framework for waqf institutions in Indonesia. A qualitative method was employed to measure the content analysis of annual report. Data are collected by downloading annual reports of waqf institutions from their website. Twenty waqf boards of 201 registered waqf institutions as the sample of participants. The disclosure of performance reports were measured by counting 57 disclosure items. The results indicate that waqf boards in Indonesia do not have a guidance or list for reporting their activities; methods on how to assess waqf board performance and the impact of waqf on social-economic and governance. They did not comply with 57 disclosure items, and none of waqf board reported the impact of waqf on social-economic and less governance. The proposed guidance and measurement will give managerial implications and useful for waqf boards to make good reports, and assess the impact of waqf on social, economic, and improving its governance.
RELEVANSI DAN POLA PROGRAM INTERNSHIP KE JEPANG BERDASARKAN PERSEPSI MAHASISWA Suyanti Suyanti; Dwi Nita Aryani
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2395

Abstract

The internship program in Japan is one of the strategic efforts to enhance students’ competencies through international work experience. This study aims to analyze the relevance and implementation patterns of the Japan internship program based on the perceptions of participated students at STIE Malangkucecwara. This research employs a qualitative descriptive approach using a survey method, with data collected through questionnaires distributed to 22 students who have participated in the internship program. The results indicate that the Japan internship program has a relatively high level of relevance in supporting students’ competency development, particularly in terms of soft skills, such as work-related skills, cultural adaptability, and communication in an international environment. Companies generally provide training, facilities, and job guidance. On the other hand, students still face several challenges, particularly in terms of Japanese language proficiency and socio-cultural adaptation in the workplace. Nevertheless, students are able to adapt through direct experience and support from the work environment. Therefore, the Japan internship program plays an important role in enhancing students’ work readiness and global competitiveness. It is recommended that improvements be made in language preparation, cultural understanding, and alignment between academic fields and job placements to increase the effectiveness of the internship program.
Do You Have a Digital Wallet? A Study of E-Wallet during the COVID-19 Pandemic Daisy Mui Hung Kee; Kah Huey Lai; Jia Ching Lee; Khang Jie Lee; Jia Long Lee; Idderena Yosanti; Dwi Nita Aryani
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v5i1.1413

Abstract

Following World Health Organization (WHO) recommendation, government officials are taking measures to facilitate non-contact payments that allow consumers to conduct contactless transactions, use cashless payment methods, and distance themselves physically from ATMs after the Corona Virus Disease 2019 (COVID-19) outbreak. COVID-19 is prevented from spreading through social distancing enabled by e-Wallets. Consequently, e-Wallets are becoming more popular to facilitate smoother, more efficient online transactions. We aim to investigate the key factors to use an e-Wallet since this COVID-19. The four factors included in the research are perceived risk, perceived ease of use, perceived convenience, and government support. Data from this study were collected through electronic questionnaires. The online survey received a total of 100 respondents who are e-Wallet users. Our findings disclosed that perceived risk, perceived ease of use, and perceived convenience are associated with intentions to use e-Wallets. The results offer useful insight into the field of e-Wallets.
A Study on Consumer Behaviour: Transition from Traditional Shopping to Online Shopping During the COVID-19 Pandemic Dwi Nita Aryani; Rajesh Kumar Nair; Dana Xing Yue Hoo; Daisy Kee Mui Hung; Deborah Hong Ru Lim; Dharaniya A/P Ravi Chandran; Wei Ping Chew; Amey Desai
International Journal of Applied Business and International Management Vol 6, No 2 (2021): August 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v6i2.1170

Abstract

This study aims to investigate Malaysian and Indian consumers’ preferred ways of shopping, the reasons behind their choices, and problems of transactions they faced during the pandemic. Data were primarily collected through a survey distributed to 200 respondents. The study concluded that it is unlikely for online shopping to replace traditional shopping as many consumers remain value physical examination of the products prior to purchase. However, many have opted for online shopping for its various advantages. Regardless of which method of shopping, respondents face similar problems in their transactions. The findings of this study may serve as a guideline for businesses to integrate into online shopping platforms for potential future development.
Impact of COVID-19 Pandemic on Consumer Behavior towards the Intention to Use E-Wallet in Malaysia Friday Ogbu Edeh; Dwi Nita Aryani; Tanuja A/P Subramaniam; Daisy Mui Hung Kee; Tejas Samarth; Rajesh Kumar Nair; Thirumagal A/P Kannappan; Yee Shan Tan; Yi Ching Teh
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v4i3.1205

Abstract

The technology-driven era has encouraged Malaysians to use e-Wallet rather than paper money in their daily transactions. Numerous e-Wallet applications have been developed, such as GrabPay, Touch 'n Go eWallet, and Boost. Erstwhile, Malaysians perceived that using e-Wallets is troublesome and worthless. However, the COVID-19 outbreak has reframed the buyers' perceptions otherwise. This study investigates the impact of Covid-19 on consumer behavior towards the intention to use e-Wallet in Malaysia. A sample of 100 Malaysians has voluntarily participated in this survey. Data were assembled through an electronic survey questionnaire. Contrary to popular belief, the findings depicted that the behavioral intention to use e-Wallets among Malaysians had further accelerated due to the convenience perceptions, facilitating conditions, and perceived safety. 
Factors Affecting the Revenue of Air Asia Berhad During Covid-19 Pandemic Padmalini Singh; Rupesh Sinha; Yarshinni A/P Nagenthran; Kok Ban Teoh; Hui Yee Yong; Shahwatul Hajjah Islamia Wijaya; Dwi Nita Aryani; Himanshi Singh; Abhijit Das; Sindhu L Dabeer
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 4, No 2 (2021): June 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v4i2.1115

Abstract

Air Asia Berhad is very well-known as the low-cost airline, the headquarter is located in Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations. It has consistently been named as the world’s best low-cost carrier for 11 years by Skytrax. Low-cost plan helps the company to earn profit in fact. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this moment in time, the whole world is still facing the pandemic. It is also known as Coronavirus which can be spread through air and close contact. Due to Covid-19 pandemic, the passengers carried has been decreased by 74% by January to December 2020 on comparison with January to December 2019 which directly implies less revenue generation. Furthermore, many of the staff has been laid off. The particular aim for this research is to determine the factors affecting the revenue generation of the company during Covid-19. Google form was used to collect the needed information for this research. With the collected data through the study, it was found out that restrictions in travelling, paucity of passengers and high number of workers in the company are the main factors giving the current impact to the company’s revenue.
Co-Authors Abhijit Das Achbar Adi Saputra Afizah Sabrina Ainurohmah Aggarwal, Reetika Ahmad Fauzan Aini, Fica Aida Nadhifatul Amey Desai Annisa Alief Rahmaniar Arif, Wibowo Aris Bachtiar Avinas Kumar Dubey Ayu Liskinasih Azura Abdullah Effendi B, Bunyamin binti Abd. Rahman, Nur Insyirah binti Esa, Nur Khadijah binti Fadzil, Nur Farra Diana binti Hassan, Nur Iffah Atirah Bunyamin Bunyamin Bunyamin Bunyamin Camilo Pérez-Restrepo Camilo Pérez-Restrepo Carolina Ardila López Carolina Ardila Lopez Chetana S Chew Kah Song Choon Yan Lim Christian Prasetyo Chung Hong Lim Cui Wen Lee Daisy Kee Mui Hung Daisy Mui Hung Kee Daisy Mui Hung Kee Daisy Mui Hung Kee Damayanti, Made Dwi Dana Xing Yue Hoo Das, Abhijit Deborah Hong Ru Lim Desy Nindy Alisa Dharaniya A/P Ravi Chandran Diah Anggraini Dian Wahyu Agustin Dubey, Avinas Kumar Eddy Suprihadi editor aibpm Efendi , Erfan Elyoni Inez Sandra Suardi Enggar Nursasi Evi Maria Farida Munawaroh Faturrahman, Iqbal Fera Tjahjani Fera Tjahjani Friday Ogbu Edeh Gahlaut, Ritika Gan Kia Hui Ganatra, Varsha Hanif Mauludin Hariadi, Sugeng Hartutik (Hartutik) Hartutik Hartutik Himanshi Singh Hui Yee Yong Hui, Lim Sheue Idderena Yosanti Imama Zuchroh Imama Zucroh Inni Dian Rohani Iqbal Faturrahman Irawan Budi Prasetyo Jauhari Ibnu Hamdani Jia Ching Lee Jia Long Lee Jiahui Li Juhi Aggarwal Kadarusman Kadarusman Kah Huey Lai Kashwini A/P Kesavan Kee, Daisy Mui Hung Khang Jie Lee Khor Ming Hooi Koay, Wei Lun Koh Teng Wei Kok Ban Teoh Kornelia Selvia Lating, Noval Ali Lee Yi Ching Levisha Anantharavoo Li, Jiahui Li, Yurou Liew, Yee Wen Lim Sheue Hui Lim, Choon Yan Lim, Chung Hong Mahotari Madhusmithii Maisarah Said Mamtani, Meghna Manvi Poojary Marcellino Dwi Rahmanda Agasi Masruki, Rosnia Maupula, Samuel Williem Meghna Mamtani Mohamad Ali Imran Mohammed Shiyas Muhammad Mahesa Ramadhan Mustafa Mohd Hanefah Mustafa Mohd Hanefah, Mustafa Mohd Nahian Sattar Nayak, Prajna Nevi Danila Nevi Danila Ng Wei Chen Niken Paramita Nunung N Nunung Nurastuti Utami Nunung Nurastuti, Nunung Nur Farra Diana binti Fadzil Nur Iffah Atirah binti Hassan Nur Insyirah binti Abd. Rahman Nur Khadijah binti Esa Padmalini Singh Padmayuda Tri Rachmawan Pei Xuan Lee Prajna Nayak Prasetyo , Christian Punjika Rathi Qian Lee Wei R. Melda Maesarach Rahmat Fauzi Rajesh Kumar Nair Rajesh Kumar Nair Reetika Aggarwal Rina Rahmawati Rina Rahmawati, Rina Ritika Gahlaut Rosnia Masruki Rosnia Masruki Rupesh Sinha Rupesh Sinha Salsabila, Unik Hanifah Saputra, Achbar Adi Sattar, Nahian Setiawan Setiawan Setyawan Setyawan Shahwatul Hajjah Islamia Wijaya Sharmila Thulasedass Shiang Lan Low Shiyas, Mohammed Sindhu L Dabeer Singh, Padmalini Sinha, Rupesh Siti Munfaqiroh Soeparto Sugeng H Sugeng Hariadi Suhartatik Sulih Indra Dewi, Sulih Indra Suyanti Suyanti Swee Yi Lee Syed Noor Izhar Tanuja A/P Subramaniam Tarra, Mustika Teguh Widodo Tejas Samarth Teoh, Kok Ban Theresa, Kezia Pratnya Thirumagal A/P Kannappan Tjahjani, Fera Triana Murtiningtyas Triana Triana Varsha Ganatra Varsha Ganatra Virly Assa Lunsa Wei Lun Koay Wei Ping Chew Wibowo Arif Widanarni Pudjiastuti Widanarni Pudjiastuti Xu Congbo Xuan Lee Wen Yarshinni A/P Nagenthran Yee Hsien Lee Yee Shan Tan Yee Wen Liew Yi Ching Teh Yoyon Dwi Cahyono Yun Xuan Khor Yurou Li Zusana E. Pudyastuti