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All Journal Jurnal Ilmu Manajemen (JIM) JDM (Jurnal Dinamika Manajemen) JURNAL ILMIAH MANAJEMEN & BISNIS ADDIN Jurnal Minds: Manajemen Ide dan Inspirasi Jurnal Bisnis, Manajemen, dan Informatika Tazkia Islamic Finance and Business Review Journal of Economic, Bussines and Accounting (COSTING) Jurnal Organisasi Dan Manajemen Jesya (Jurnal Ekonomi dan Ekonomi Syariah) JABM JOURNAL of ACCOUNTING - BUSINESS & MANAGEMENT JURNAL LENTERA BISNIS BALANCE: Economic, Business, Management and Accounting Journal J-ADIMAS (Jurnal Pengabdian kepada Masyarakat) Abdimasku : Jurnal Pengabdian Masyarakat ADDIN Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Advances in Global Economics and Business Journal INSPIRASI (JURNAL ILMU-ILMU SOSIAL) Jurnal ABM Mengabdi Jurnal Pengabdian kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat East Asian Journal of Multidisciplinary Research (EAJMR) International Journal of Applied Business and International Management International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific Asia Pacific Journal of Management and Education Indonesian Journal of Community Diversity and Engagement JOEL: Journal of Educational and Language Research Eduvest - Journal of Universal Studies West Science Business and Management AMMA : Jurnal Pengabdian Masyarakat Science Information System and Technology Jurnal Pengabdian Masyarakat dan Riset Pendidikan Maneggio Marsialapari: Jurnal Pengabdian Kepada Masyarakat
Dwi Nita Aryani
STIE MALANGKUCECWARA
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Neuroscience Nursing Public Health Social Sciences Other

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A Study on Consumer Behaviour: Transition from Traditional Shopping to Online Shopping During the COVID-19 Pandemic Aryani, Dwi Nita; Nair, Rajesh Kumar; Hoo, Dana Xing Yue; Hung, Daisy Kee Mui; Lim, Deborah Hong Ru; Chandran, Dharaniya A/P Ravi; Chew, Wei Ping; Desai, Amey
International Journal of Applied Business and International Management Vol 6, No 2 (2021): August 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v6i2.1170

Abstract

This study aims to investigate Malaysian and Indian consumers’ preferred ways of shopping, the reasons behind their choices, and problems of transactions they faced during the pandemic. Data were primarily collected through a survey distributed to 200 respondents. The study concluded that it is unlikely for online shopping to replace traditional shopping as many consumers remain value physical examination of the products prior to purchase. However, many have opted for online shopping for its various advantages. Regardless of which method of shopping, respondents face similar problems in their transactions. The findings of this study may serve as a guideline for businesses to integrate into online shopping platforms for potential future development.
Green Packaging as a Branding Strategy: How Eco-Friendly Materials Influence Brand Image and Customer Loyalty Aryani, Dwi Nita; Chen, Ng Wei; Kia Hui, Gan; Wei, Koh Teng; Ming Hooi, Khor; Ching, Lee Yi; Kesavan, Kashwini A/P; Ainurohmah, Afizah Sabrina; Hung Kee, Daisy Mui
International Journal of Tourism and Hospitality in Asia Pasific Vol 8, No 3 (2025): October 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v8i3.4192

Abstract

Plastic pollution and rising sustainability awareness have shifted consumer expectations toward environmentally responsible packaging. This study examines how green packaging influences brand equity and customer loyalty, focusing on Quaker Oats Malaysia. It specifically investigates the roles of environmental awareness, customer perception, willingness to pay, and brand image, with brand equity serving as a mediating variable. A quantitative survey of 150 Malaysian consumers aged 18–44 was conducted and analyzed using multiple regression in SPSS. The results indicate that willingness to pay (? = 0.323, p 0.01), brand image (? = 0.745, p 0.001), and brand equity (? = 0.367, p 0.01) significantly affect customer loyalty and brand strength. Environmental awareness also positively affects brand equity (? = 0.161, p 0.05) but has no direct effect on loyalty. Mediation analysis confirms that brand equity fully mediates the effects of environmental awareness and brand image on loyalty, explaining 64.6% of the variance in loyalty and 73.4% in equity. These findings emphasize that sustainability-driven brand equity transforms ethical initiatives into customer trust and long-term loyalty, making green packaging both an environmental and strategic advantage for consumer brands.
Factors Affecting Knowledge Management and Its Effect on Organizational Performance with Human Capital As A Mediator Abdullah Lating, Fadil; Aryani, Dwi Nita
Eduvest - Journal of Universal Studies Vol. 4 No. 3 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i3.1075

Abstract

In the era of globalization and increasingly fierce competition, companies need to be able to manage and utilize the knowledge possessed by their employees effectively, This type of research is descriptive quantitative. the population is employees with the staff/supervisor level of Korean Multinational Company in Indonesia, totaling 80 employ-ees. While the sample taken in this study were employees with the staff/supervisor level at Multinational companies from South Korea in Indonesia, namely 80 people. The sam-pling method in this study was nonprobability sampling, with the data collection instrument using a questionnaire. Data analysis in this study used the Partial Least Square (PLS) ap-proach, namely Structural Equation Modeling (SEM). With the results that leadership has no influence on knowledge management, leadership has an influence on organizational performance, organizational culture has an influence on knowledge management, organi-zational culture has an influence on organizational performance, organizational structure has an influence on knowledge management, organizational structure has an influence on organizational performance, knowledge management has no influence on organizational performance, knowledge management has an influence on human capital, Human Capital is not able to mediate the influence of knowledge management on organizational perfor-mance. So it is recommended for companies to be able to provide more training or insight related to the importance of the role of knowledge management, so that employees can truly apply and implement knowledge management in their daily work.
Efek Pendapatan Pedagang Tradisional dari Ramainya Kemunculan Minimarket di Kota Malang Aryani, Dwinita
JDM (Jurnal Dinamika Manajemen) Vol 2, No 2 (2011): September 2011
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v2i2.2481

Abstract

Penelitian ini bertujuan mengkomparasikan jumlah pendapatan para pedagang di pasar tradisional sebelum dan sesudah munculnya minimarket di Kota Malang serta mengetahui permasalahan yang dihadapi pedagang di pasar tradisional berkaitan dengan keberadaan minimarket. Penelitian ini dilakukan di 6 pasar di kota Malang. Responden terbagi menjadi dua yaitu responden pedagang dan responden pembeli. Dari hasil penelitian disimpulkan bahwa 66% responden pedagang menyatakan keberadaan minimarket berpengaruh terhadap penurunan pendapatannya. Dari hasil uji beda membuktikan bahwa terdapat perbedaan rata-rata pendapatan para pedagang di pasar tradisional sebelum dengan sesudah munculnya minimarket. Beberapa hal yang dapat mempengaruhi lesunya pasar tradisional antara lain munculnya keberadaan minimarket, pesaing lain seperti pedagang sayur keliling/mlijo dan toko pracangan, kondisi pasar tradisional yang kurang baik. This research aims to compare the earning of traders in traditional markets before and after existing minimarket in Malang, and also to identify the problems faced by traders in traditional markets and to formulate a concept of empowerment of traditional markets. The objects of this research are six traditional markets in Malang. The conclusion showed that 66% of respondents claimed the existence of minimarket is declining their revenues. With t test resulted there is a significant influence on the emergence of minimarket to total income traders. The results of questionnaires on consumers, as much as 66% of respondent consumers/buyers prefer to buy vegetables in the vegetable traders /mlijo than the traditional market. Meanwhile respondent rarely go to shop to traditional market because of high competitions among sellers, far from their house; dirty; not comfortable and bad service.
Does Activity Based Budgeting Matters? Aryani, Dwi Nita; Prasetyo , Christian
West Science Business and Management Vol. 2 No. 03 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i03.1247

Abstract

This study aimed to assist AF company in reducing production costs from a financial perspective by employing Activity Based Budgeting (ABB), and to measure its performance by using non-financial perspectives namely operational efficiency, quality and time. The ABB is a tool for determining costs related to activities more accurately, as well as making the planning process more precise and corrections more effective so as to increase the company's competitive advantage. This research is a case study that AF company in Malang as the object. Data was collected by doing observation about the operational and manufacturing process, and analysing financial report year 2022. The results suggested that the company can reduce the selling price due to its lower production costs, thereby making its products more competitive in the market. This should resolve the company's main problem of declining sales. ABB can also improve teamwork among employees, budget design and the elimination of non-value-added activities. One potential benefit of an activity-based budget is that it can provide company with more accurate information regarding costs and resources needed in the work process. This result can be employed as a guideline for carrying out company activities.
Factors Influencing Customer Experience and Satisfaction in E-hailing Services: A Case Study of GrabCar Xia, Jamin Kun Peng; Lee, Louis Yong Yu; Aryani, Dwi Nita; Cheah, Yu Xuan; Chee, Yu Xuan; Cheang, Wen Hui; Chen, Yiming; Lunsa, Virly Assa; Poddar, Suresh; Kee, Daisy Mui Hung
Asia Pacific Journal of Management and Education (APJME) Vol 8, No 3 (2025): November 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v8i3.4259

Abstract

E-hailing has become an increasingly popular mode of transportation in Southeast Asia, with GrabCar being one of the leading platforms offering convenient and affordable mobility solutions. This study aims to investigate the factors influencing customer experience and satisfaction in using GrabCar services. The independent variables include perceived ease of use, perceived fare, perceived trust, perceived risk, and perceived convenience, with customer experience serving as a mediating variable and customer satisfaction as the dependent variable. A quantitative method was applied through a structured questionnaire distributed to 150 respondents from Malaysia, Indonesia, and India, and the data were analyzed using SPSS. The regression results show that customer experience is significantly influenced by perceived ease of use (? = 0.221, p .001), perceived fare (? = 0.174, p .01), and perceived risk (? = 0.423, p .001), while customer satisfaction is affected by perceived fare (? = 0.341, p .001), perceived convenience (? = 0.251, p .001), and customer experience (? = 0.407, p .001). GrabCar should prioritize fair pricing, user-friendly design, safety, and convenience to enhance experience and satisfaction.
Co-Authors A/P Nagenthran, Yarshinni Abdullah Lating, Fadil Abhijit Das Aggarwal, Juhi Aggarwal, Reetika Ahmad Fauzan Aini, Fica Aida Nadhifatul Ainurohmah, Afizah Sabrina Amey Desai Anantharavoo, Levisha Annisa Alief Rahmaniar Arif, Wibowo Aris Bachtiar Asim, Mohamed Avinas Kumar Dubey Ayu Liskinasih B, Bunyamin binti Abd. Rahman, Nur Insyirah binti Esa, Nur Khadijah binti Fadzil, Nur Farra Diana binti Hassan, Nur Iffah Atirah Bunyamin Bunyamin Bunyamin Bunyamin Camilo Pérez-Restrepo Carolina Ardila Lopez Chandran, Dharaniya A/P Ravi Chaudhary, Princy Chauhan, Priyanshi Cheah, Yu Xuan Cheang, Wen Hui Chee, Yu Xuan Chen, Ng Wei Chen, Yiming Chetana S Chew, Wei Ping Ching, Lee Yi Choon Yan Lim Christian Prasetyo Chung Hong Lim Cui Wen Lee Dabeer, Sindhu L Daisy Kee Mui Hung Daisy Mui Hung Kee Daisy Mui Hung Kee Damayanti, Made Dwi Dana Xing Yue Hoo Das, Abhijit Deborah Hong Ru Lim Desai, Amey Desy Nindy Alisa Dharaniya A/P Ravi Chandran Diah Anggraini Dian Wahyu Agustin Dubey, Avinas Kumar Eddy Suprihadi Edeh, Friday Ogbu editor aibpm Efendi , Erfan Elyoni Inez Sandra Suardi Evi Maria Fang, Feng Farida Munawaroh Faturrahman, Iqbal Fera Tj Fera Tjahjani Friday Ogbu Edeh Gahlaut, Ritika Ganatra, Varsha Hariadi, Sugeng Hartutik (Hartutik) Hartutik Hartutik Hazarika, Anurag Himanshi Singh Hoo, Dana Xing Yue Hui Yee Yong Hui, Lim Sheue Hung Kee, Daisy Mui Hung, Daisy Kee Mui Idderena Yosanti Imama Zuchroh Imama Zucroh Inni Dian Rohani Iqbal Faturrahman Irawan Budi Prasetyo Jauhari Ibnu Hamdani Jia Ching Lee Jia Long Lee Jiahui Li Juhi Aggarwal Kadarusman . Kah Huey Lai Kannappan, Thirumagal A/P Kean, Koay Loke Kee, Daisy Mui Hung Kesavan, Kashwini A/P Khang Jie Lee Khor, Yun Xuan Kia Hui, Gan Koay, Wei Lun Kok Ban Teoh Kornelia Selvia Lai, Kah Huey Lating, Noval Ali López, Carolina Ardila Lee, Cui Wen Lee, Jia Ching Lee, Jia Long Lee, Khang Jie Lee, Louis Yong Yu Lee, Yee Hsien Levisha Anantharavoo Li, Jiahui Li, Yurou Liew, Yee Wen Lim, Choon Yan Lim, Chung Hong Lim, Deborah Hong Ru Liq Ooi, Lyn Lunsa, Virly Assa Mahotari Madhusmithii Maisarah Said Mamtani, Meghna Manvi Poojary Marcellino Dwi Rahmanda Agasi Masruki, Rosnia Meghna Mamtani Ming Hooi, Khor Mohamad Ali Imran Muhammad Mahesa Ramadhan Mustafa Mohd Hanefah Mustafa Mohd Hanefah, Mustafa Mohd Nair, Rajesh Kumar Nayak, Prajna Nevi Danila Nevi Danila Niken Paramita Nissa, Khoirun Nunung N Nunung Nurastuti Utami Nunung Nurastuti, Nunung Nur Farra Diana binti Fadzil Nur Iffah Atirah binti Hassan Nur Insyirah binti Abd. Rahman Nur Khadijah binti Esa Padmalini Singh Padmayuda Tri Rachmawan Pérez-Restrepo, Camilo Pei Xuan Lee Poddar, Suresh Prajna Nayak Prasetyo , Christian Punjika Rathi Qian Lee Wei R. Melda Maesarach Rahmat Fauzi Rajesh Kumar Nair Rajesh Kumar Nair Rina Rahmawati Rina Rahmawati, Rina Rosnia Masruki Rosnia Masruki Rupesh Sinha Rupesh Sinha S, Chetana Salam, Mifta Darus Salsabila, Unik Hanifah Samarth, Tejas Samuel Williem Maupula Saputra, Achbar Adi Sattar, Nahian Selvia, Kornelia Setiawan Setiawan Setyawan Setyawan Shahwatul Hajjah Islamia Wijaya Sharmila Thulasedass Shiang Lan Low Shiyas, Mohammed Sindhu L Dabeer Singh, Himanshi Singh, Padmalini Sinha, Rupesh Siti Munfaqiroh Soeparto Suardi, Elyoni Inez Sandra Subramaniam, Tanuja A/P Sugeng H Sugeng Hariadi Suhartatik Sulih Indra Dewi, Sulih Indra Swee Yi Lee Syukli Noor Azmin, Irdina Zulaikha binti Tan, Yee Shan Tanuja A/P Subramaniam Tarra, Mustika Teguh Widodo Teh, Yi Ching Tejas Samarth Teoh, Kok Ban Theresa, Kezia Pratnya Thirumagal A/P Kannappan Thulasedass, Sharmila Tjahjani, Fera Triana Murtiningtyas Triana Triana Varsha Ganatra Varsha Ganatra Wei Lun Koay Wei Ping Chew Wei, Koh Teng Wibowo Arif Widanarni Pudjiastuti Widanarni Pudjiastuti WIDANARNI WIDANARNI Wijaya, Shahwatul Hajjah Islamia Xia, Jamin Kun Peng Xuan Lee Wen Yarshinni A/P Nagenthran Yee Hsien Lee Yee Shan Tan Yee Wen Liew Yi Ching Teh Yilin, Guo Yong, Hui Yee Yosanti, Idderena Yoyon Dwi Cahyono Yuheng, Huang Yun Xuan Khor Yurou Li Zusana E. Pudyastuti