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All Journal DIMENSI jurnal niara ASKETIK: Jurnal Agama dan Perubahan Sosial International Journal of Economics, Business and Accounting Research (IJEBAR) Asketik: Jurnal Agama dan Perubahan Sosial Journal of Management and Social Sciences MODERAT: Jurnal Ilmiah Ilmu Pemerintahan International Journal of Scientific Multidisciplinary Research (IJSMR) Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Pendidikan dan Ilmu Sosial Jurnal Sadewa: Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial MULTIPLE: Journal of Global and Multidisciplinary Mandub: Jurnal Politik, Sosial, Hukum dan Humaniora Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial Hukum Inovatif : Jurnal Ilmu Hukum Sosial dan Humaniora Journal of Governance and Public Administration Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik International Journal of Law, Crime and Justice An International Journal Tourism and Community Review Parlementer : Jurnal Studi Hukum Dan Administrasi Publik International Journal of Humanities and Social Sciences Reviews International Journal of Social Science and Humanity Sosial : Jurnal Ilmiah Pendidikan IPS Wissen: Jurnal Ilmu Sosial dan Humaniora Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi Jurnal Pendidikan dan Sosial Humaniora NAAFI: JURNAL ILMIAH MAHASISWA
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Journal : Jurnal Pendidikan dan Sosial Humaniora

Evaluasi Efektivitas Program Penanggulangan Kebakaran oleh Satuan Polisi Pamong Praja dan Pemadam Kebakaran Kabupaten Ngawi dalam Meningkatkan Perlindungan Masyarakat Sultan Setiawan; Ika Devy Pramudiana; Sapto Pramono; Sri Roekminiati
Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Vol. 5 No. 2 (2025): Juni : Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/khatulistiwa.v5i2.5841

Abstract

Fire is one of the serious threats that can disrupt the security, safety, and survival of the community, especially in areas with limited disaster management systems. Ngawi Regency as a developing area requires an effective fire management system to provide maximum protection to the community. This study aims to evaluate the effectiveness of the fire management program implemented by the Civil Service Police Unit and the Ngawi Regency Fire Department in improving community protection. This study uses a qualitative approach with a descriptive study type. Data were collected through in-depth interviews, participatory observation, and documentation. All data obtained were analyzed using the Miles and Huberman interactive analysis model, through the stages of data reduction, data presentation, and drawing conclusions. The results of the study indicate that the program is not yet fully effective, characterized by planning that is less based on risk data, uneven implementation across regions, and low socialization and community participation. The conclusion of this study states that the success of the program is highly dependent on adaptive planning, equitable distribution of resources, and active community involvement. For further research, it is recommended to develop an integrated quantitative and qualitative indicator-based evaluation model, as well as a comparative study between regions to obtain a broader picture of best practices in fire management at the regional level.
Inovasi Layanan Jemput Bola (Eazy Passport) Oleh Kantor Imigrasi Surabaya: Strategi Peningkatan Aksesibilitas Layanan Keimigrasian Ahmad Fitroni; Sri Kamariyah; Ika Devy Pramudiana; Dandy Patrija Wirawan
Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora Vol. 5 No. 2 (2025): Juni : Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/khatulistiwa.v5i2.6269

Abstract

Access to fast, easy, and humane immigration services is a major challenge amidst the dynamics of urban community needs. The Surabaya Immigration Office responded to this condition through an innovative outreach service known as Eazy Passport. This innovation is designed to reach service users who have limited time and mobility. This study aims to evaluate the effectiveness of the Eazy Passport innovation in improving the accessibility of immigration services, using Parasuraman's service quality theory approach as an analytical framework. This type of research is descriptive qualitative. Data collection was conducted through in-depth interviews, field observations, and documentation of immigration officers and Eazy Passport service users. The main research instrument was the researcher himself who played an active role in the data extraction process. Data analysis used data reduction techniques, data presentation, and drawing conclusions according to the Miles and Huberman model. The results of the study showed that the five dimensions of Parasuraman's theory—tangibles, reliability, responsiveness, assurance, and empathy—have been optimally implemented in the Eazy Passport service. This service has been proven to shorten service time, increase public satisfaction, and expand the reach of services without adding excessive administrative burdens. The conclusion of this study states that the innovation of the jemput bola service has succeeded in becoming an effective strategy in improving the accessibility and quality of immigration services in Surabaya. Further research is suggested to use a quantitative approach or mixed methods to compare the effectiveness of conventional and jemput bola services in the context of different regions or institutions.
Co-Authors AA Sudharmawan, AA Achmad Wahyudi Aditya Hermansyah Afandi Afandi Agus Rianto Ahmad Fitroni Ahmad Nursahid Ali Wafa Amirul Mustofa Amirul Mustofah Andi Sujarwo Andri Purdiono Aris Sunarya Aris Suryana Barnadette Adinda Adel D Budi Prambodo Bukhari Bukhari Dadang Setiyono Damajanti Sri Lestari Dandy Patrija W Dandy Patrija Wirawan Danis Andrianto Dendy Patria Dendy Patrija W Dendy Patrija W2, Sri Kamariyah Dimas Hasanudin Dionisius Jalung Eko Budianto Eny Haryati Erfan Erfan Ervan Yuliansyah Faris Anggara Fariz Anggara Fawaz Nurul Widad Farahani Fedianty Augustinah Ferriswara, Dian Fiqi Nurman Gazali Fiqih Noverian Eka Putra Hadi Pranoto Hafids Sutatak Ihram Kustarto Ilya Farida Kresna Adhi Prahmana Putra Kristyan Dwijo S Kristyan Dwijosusilo Leonardo Christian M Khairul Anwar M. Khairul Anwar M. Roby Ashar Marco Marco Mas’odi Mas’odi Matiniri Matiniri Meriana Yumame Meriana Yumami Moh Makmun Moh. Afif Subhan Mohammad Hori Mohammad Jainuri Jayanto Muhammad Azhar Muhammad Rosyid Ridho Mujarni Baraq Murdiono Muslimin Muslimin Nanang Sujianto Naufalariiq Vadio Samsuddin Nihayatus Sholichah Nomensen Yeheskel Singgir Novalius Abraham Bleskadit Novalius Abraham Bleskadite Oce Ovalina Yumame Oce Ovalina Yumami Pinaraswati, Sandra Oktaviana Polrendyo Polrendyo Purbo Briyadi Raditya Adi Kartika Rizki Amalia Oktaviana Rosalina Ikawati Rosalina Mega Putri Sapto Pramono Slamet Riyadi Sri Kamariyah Sri Roekminiati Suhadi Nuryanto Sultan Setiawan Sutaji Sutaji SUTIKNO Suwoto Suwoto Suwoto Taufiq Hidayat Ulul Albab Wance Supriadi Wena Kusharyanti Widyawati Widyawati Widyawati Wijianto Wijianto Yosep Lasah Yuyun Gita Mustifa Zainal Fatah