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Journal : International Journal of Health, Economics, and Social Sciences (IJHESS)

Impact of Corporate Social Responsibility (CSR) on Brand Image and Consumer Preferences: A Case Study in the Automotive Industry Nurul Septya Magisa; Ana Yuliana; Sulasti; Iswanto; Rizaldy
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 7 No. 2: April 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v7i2.7529

Abstract

This study aims to analyze the effect of Corporate Social Responsibility (CSR) on brand image and consumer preference in the automotive industry, with a case study of motor vehicle consumers in Pontianak City. CSR is currently not only seen as a company's moral obligation, but also as a business strategy that can shape positive perceptions and create competitive advantages. This research uses a quantitative approach with a total of 100 respondents selected through purposive sampling technique. The research instrument was arranged in the form of a Likert scale closed questionnaire and analyzed by multiple linear regression. The results show that CSR has a significant effect on brand image and consumer preference, both directly and through brand image as an intervening variable. Brand image plays a strong mediating role, suggesting that consumer perceptions of corporate social responsibility shape loyalty and purchase intentions. Consumer preference is not only built through product features or price, but also through the emotional connection and social value built by companies through CSR programs. The implication of this study suggests that automotive companies in Pontianak and other regions make CSR a strategic part of brand management and market winning efforts. Consistent, authentic, and communicative CSR implementation can increase positive perceptions of the brand and strengthen the psychological bond between companies and consumers. Thus, CSR becomes an important element in modern sustainable marketing strategies.
Co-Authors Ali Akbar Amanda Dewi Nadila Amelia Putri Ana Yuliana Andina Dwijayanti Angga Mursitasari Arbiantara, Difta Aresyama Hein Temmar Ariawan D. Rachmanto Ariawan Djoko Rachmanto Ariawan Djoko Rahmanto Artha Gumelar, Buyung Bambang Suwerda, Bambang Bara Pa, Hemi D. Bauana, Agnes E. Boy Isma Putra Cici Nuryathrib Cindy Dandun Widhiantoro Daniel Martin Wijaya Dianita, Eka Mei Dimas Sunu Purwohadi DP, Mohammad Kurniawan Edi Widodo, Edi Ernawati Essha Kakesha Rajabiah Eva Nurazizah Faaris Mujaahid Fadhli Nur Afandi Fahruddin, A'rasy Fery Hariyanto Firman Syarif Fitriah Amina Haenul Jarya Haratua, Chandra Sagul Harmi Tjahjanti, Prantasi Harmi Tjahjanti Harmiyati HARYONO Hasyim, Nanda Hernawati Heru Soerjono Iezam Kamalul Basyar Iqbal Bayyinah Bilhaqqi Ismaila, Novi Jakaria, Ribangun B Jakaria, Ribangun B. Juliana Kabnani, Jefri Kabnani, Jefri S. Koli, Maria Lakapu, Luisa Lestari Salau, Triati Maryam , Siti Mega Nur Safira Mildawati, Roza Muhammad Sultan Nur S Muhammad, Raka Aji MULYADI Mulyadi Mulyadi Mustakim, Annas Nadila Febriani Nia Nuraeni Suryaman Nopi Ramsari Novianti Indah Putri Novita Sheldena, Devi Nulik, Cici Nur Fitri Hidayah, Nur Fitri Nurul Septya Magisa Pangestu, Eka Adji Prastio, Anggit Priyanti, Ratna Puji Qatrunnada Jinan Akmaliah Rachmat Firdaus Rahmat Susanto Ramadhan , Muhammad Fadhil Ratna Dwi Ramdhani Ribangun Bamban Jakaria Rita Komalasari Rita Komalasari Rizaldy Rizki Wulan Novianti Rizky Hidayati Rosmaharani, Shanti Rudyansyah Christie, Rakhmad Saefatu, Apris Y. Salau, Triati L. Samsul Budiarto Satria, Faudyan Eka Selvi Dewi Rahayu Septa Intiar Siti Maryam Sri Puji Ganefati Sri Sutjiningtyas Sugeng Supriyadi Sugianto Suharjanto Utomo Sulasti Surwati, Arni Tafuakan, Philby Thoomaszen, Friandy W. Umi Kalsum Uning Lestari Uswatun Umi Zarhasih Veronica, Meilin Warih Andan Puspitosari, Warih Andan Wati, Nur Niken Setyo Widyasmoro, Widyasmoro Windarso, Sarjito Eko Wiwik Handayani Wiwik Sumarmi Yunianita Rahmawati, Yunianita Zayyana Cendikia Medina Zen Munawar