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All Journal JSiI (Jurnal Sistem Informasi) (JIML) JOURNAL OF INNOVATIVE MATHEMATICS LEARNING Jurnal Mahasiswa Sistem Informasi (JMSI) INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Journal of Artificial Intelligence and Engineering Applications (JAIEA) Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Adopsi Teknologi dan Sistem Informasi Journal of Research and Publication Innovation JEKSya Jurnal Ekonomi dan Keuangan Syariah Journal Of Informatics And Busisnes Mahir : Jurnal Ilmu Pendidikan dan Pembelajaran Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika Jurnal Sistem Informasi Galuh Jurnal Sains Student Research Nusantara Journal of Multidisciplinary Science Jurnal Ilmiah Computer Science Intellektika: Jurnal Ilmiah Mahasiswa Jurnal Pengabdian Masyarakat dan Riset Pendidikan Journal of International Multidisciplinary Research MERDEKA: Jurnal Ilmiah Multidisiplin Jurnal Pengabdian Masyarakat Indonesia (JPMI) Education Curiosity Jurnal Pengabdian Cendekia LANCAH Jurnal Inovasi dan Tren CONSISTAN : Jurnal Tadris Matematika Relevan : Jurnal Pendidikan Matematika Jejak digital: Jurnal Ilmiah Multidisiplin YJSSH
Yahfizham
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Religion Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE

 1 
EXCELLENT SERVICE IN INCREASING STUDENT SATISFACTION WITH ACADEMIC SERVICES Fikri Sholehuddin SN, Abdullah; Muhammad Fadhli; Yahfizham
International Journal of Cultural and Social Science Vol. 6 No. 1 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i1.1072

Abstract

This study seeks to ascertain the impact of superior service on student satisfaction with academic services, evaluated through five dimensions: physical appearance, responsiveness, reliability, empathy, and assurance. Data collection involved interviews, focus group discussions, observations, and documentation, followed by analysis through data reduction, presentation, and conclusion formulation. The research findings suggest that academic services at FITK UIN SU are typically effective and of excellent quality across all dimensions. Nonetheless, the physical appearance elements remain inadequate, including diminutive projectors, sluggish internet connectivity, inadequate air conditioning, compromised seating, and classroom capacity that fails to accommodate the student population. Nonetheless, the amenities for the postgraduate courses are more sufficient. These findings underscore the necessity for enhancements in buildings and infrastructure to bolster academic services. This research offers both theoretical and practical insights into educational policy, namely in primary services aimed at improving student happiness.
Co-Authors Afri, Lisa Dwi Al Arsat, Hilman Ali Nafia Nasution Amalia, Tharisa Amanda, Adela Amelia Tri Andini Ananda, Rusydi Aninda Muliani Annisa Anum, Paridah Apriani Syahputri Aqilla Sintiya ardila, desi Armila, Ade Siti Ayla Septi Ardini Ayu Pitaloka Saragi Azahra, Kaila Batubara, Misbah Chairil Surya Pratama Cibro, Radi Dalimunthe, Annisa Aulia Dahlan Damanik, Irda Ayuna Devi Saragih, Laila Dwi Agustin, Susan Dwikalsum Fachrul Rozy Arda Rambe Fadilah Aulia Fadillah Dwiyanti, Yolanda Olivia Fadya Hamdi Faisal Fahmi Aditya Abdi Fairuz Azzaria Siregar Faisal Al Fasih Fani Zanemi Fathul Hady Raya Febry Pratama Fikri Sholehuddin SN, Abdullah Fitri Handayani Gultom, Roni Hasiholan Hasibuan, Eka Khairani Hidayatun Nisa, Hidayatun Humayra, Luthfia Husnaini, Rizki Indri Syahfitri Ritonga Indy Fuan Maharani Angkat Intan Sari Daulay Iramadhania , Fahira irvan, Irvan Satya Nugraha Kartika Dewi Pane Khairiah, Dianny Rachma Khairun Nisa Siregar Kusumah, Siska Widia Leoni Wilyam Lestari Sinaga, Dewi Limbong, Nur Hidayah Lubis, Annisa Putri Lubis, Miftahul wilda Lulu Nuha Khalisah M. Abyan Zhafran Wijaya M. Fauzan Zannurrain Maharaja, Kiki Sari Mhd. Akbar Bathnul Wadi Nst Milfa Aisyaroh Monica, Anggun Muhammad Abdillah Syam Muhammad Fadhli Nawati, Cipra Nazila, Ila Neliwati Nuria Ulfah Lubis Nursa’adah Patimah Hasibuan Pulungan, Miftah Kurnia Arfah Rakhmawati, Fibri Ramadani, Ayutia Ramadani, Sucia Rangkuti, Faiz Wahyu Perdana Reflina Rifa’i, Muhammad Riri Syafitri Lubis Risna Putri Ariani Rizki Prasetya Hidayat Nst Rusi Ulfa Hasanah Sabrina Rahmahdani Safitri, Vika Sali Hasibuan, Alom Salsa Billah Batu Bara Sara, Mayang Vita Sari Harahap, Ananda Aditya Septiani Agustina Siregar Septiara, Winda Siregar, Bela Nanda Siregar, Lola Kamal Siregar, Tanti Jumaisyaroh Siti Halija Siti Maysarah Sitorus, Masganti Sitorus, Siti Fatimah Sri Jumiati, Sri Syabana, Asrul Tanti Jumaisyaroh, Tanti Titin Anisa Tanjung Tri Hartanti, Tri Triana Turrizqiya, Aulia Wulan Indah Lestari Yani, Nur Intan Amanda Yola Anggraini Yuan Amelia Tri Ananda Yulia Nasution Yuliana, Ananda Zahrina, Nadhilah