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All Journal Jurnal Administrasi Bisnis Tadbir: Jurnal Manajemen Pendidikan Islam al-Afkar, Journal For Islamic Studies Pendas : Jurnah Ilmiah Pendidikan Dasar Cakrawala Pedagogik ADIL : Jurnal Hukum Bada'a: Jurnal Ilmiah Pendidikan Dasar Ilmuna: Jurnal Studi Pendidikan Agama Islam Jurnal EK dan BI ATRABIS: Jurnal Administrasi Bisnis (e-Journal) An-Nidhom : Jurnal Manajemen Pendidikan Islam Jurnal Ilmiah Wahana Pendidikan Lingua EKONOMIKA45 Jurnal Multidisiplin Madani (MUDIMA) Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat Journal of Innovation Research and Knowledge Metakognisi : Jurnal Kajian Pendidikan Media Bina Ilmiah Surakarta Civil Engineering Review Jurnal Indonesia Sosial Sains Bhinneka: Jurnal Bintang Pendidikan dan Bahasa Al-Tarbiyah: Jurnal Ilmu Pendidikan Islam JIEMAN: Journal of Islamic Educational Management Jurnal Pendidikan dan Pengajaran Jurnal Elementaria Edukasia Transformasi Manageria: Journal of Islamic Education Management Multidisciplinary Indonesian Center Journal Akademika Jurnal Teknologi Pendidikan Tamasya Indonesian Journal of Social Science and Education
Agus Gunawan
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Journal : Tamasya

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Analisis Implementasi Standar Operasional Prosedur Pembersihan Kamar Tamu di Palm Homestay Kuta Lombok Octaviani Gita Putri; Suryani Wardtul Jannah; Bartolomeus Herawan Mintardjo; Agus Gunawan; Dewi Hermawati Wahyuningsih; Aulia Firmansyah
Tamasya : Jurnal Pariwisata Indonesia Vol. 2 No. 3 (2025): September : Tamasya : Jurnal Pariwisata Indonesia
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/tamasya.v2i3.545

Abstract

Amidst increasing guest expectations for accommodation cleanliness and comfort, the implementation of standard operating procedures (SOPs) in housekeeping services has become a crucial aspect in the hospitality industry. Good guest room cleanliness not only enhances comfort but also strengthens an accommodation's image and reputation. One example of an accommodation that implements a room cleaning SOP is Palm Homestay Kuta Lombok. This study aims to analyze the implementation of the SOP for guest room cleaning at Palm Homestay Kuta Lombok, evaluate the extent to which the SOP is implemented, and identify problems encountered and possible solutions for improvement. The research method used in this study is a qualitative approach with data collection techniques through observation, interviews, and documentation. Observations were conducted directly in the field to assess how the room cleaning SOP is implemented, while interviews were conducted with housekeeping staff and management to obtain their perspectives on obstacles and solutions encountered in the cleaning process. The documentation collected includes written SOPs and supervisory notes conducted by management. Based on the research results, the implementation of the room cleaning SOP at Palm Homestay Kuta Lombok can be said to be running quite well. However, several obstacles remain, such as inappropriate placement of amenities, inconsistent dusting methods, and limited cleaning equipment. These obstacles can impact the quality of room cleaning and guest comfort. Although improvements have been made, such as regular supervision and more consistent use of cleaning equipment, employee training still needs to be maximized. As a solution, this study recommends optimizing the budget allocation for employee training, with the aim of improving staff skills and understanding of the implemented SOPs.
Co-Authors Achmad Faisal Agus Holid Agus Setyawan Ahmad Reza Akrom Maulidi Angela Caroline, Angela Anis Fauzi Annisa Septiani Asa Parent, Gen An Gi Atang Suryana Atiqoh Aulia Firmansyah Aurey Josephine Wu Bartolomeus Herawan Mintardjo Bayu Pramono Cindy Alia Tasya Cindy Verlia Dede Permana Delinna Delinna Desi Pakadang Devi Fatwanti DEWI HERMAWATI WAHYUNINGSIH Dhiya Wirdatul Izzah Diah Robiatul Adawiah Dimas Zuhri Ahmad Disman Disman Eko Wahyu Elis Haerani Encep Syarifudin Enung Nugraha Erdi Rudjikartawi Erdi ruji kartawi Euis Asyiah Faiza Nur Khalida Farchan Nurhakim Haudh Al Maa'uun Hermawati, Eli Iffan Ahmad Gufron Instiyawati Hakim Iwan Irwandi Johannes Kristiaji Hendarto Kaesul Ma’arif Khemiko Khemiko Kikin Al-Kindy Assyahali Lia Eviyanti Lovelia Sukamtini M A Tihami Machdum Bachtiar Mega Ayunda Putri Merrina Ulfa Mia Zultrianti Miftahudin Moch Faisal Muhamad Amin Muhammad Aryo Ramadhan Muhammad Rizky Fadhil Muhammad Rizky Widodo Nana Supriatna Nana Suryapermana Nasirudin Neneng Aminah Nidaul Hasanah Ahmad Nurhayati, Neng Octaviani Gita Putri Rasad Mulyadi Rifaudin , Ahmad Rifyal Ahmad Lugowi Rijal Firdaos Romli, Ombi Safuroh Santi Hendayani Saripah Sarta Shelvi Shelvi Shobri Shobri Siti Zahra Khoirunnisa Sopwan Supian Ssonko Muhammedi suheti Sunayah Sunayah Supardi Supianto Suryani Wardtul Jannah Theresia Ivana Pratiwi Tita Oktaviani Tita Oktaviani Triningtyas E. P. Gusti Triningtyas Elisabeth Putri Gusti Wahyudin Wahyudin Wasehudin Yanti Fatmariyanti Yoke P. Kornarius Yoke Pribadi Yoke Pribadi Kornariu Yoke Pribadi Kornarius Yuli Yanti Zahra Haryadi Zainal Muttaqin Zia Shakila Zulfikar Zulfikar