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All Journal Jurnal Berkala Epidemiologi JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE JIMKesmas (Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat) Jurnal Maternitas Kebidanan Jurnal Keperawatan Priority Jurnal Kesmas Prima Indonesia Contagion: Scientific Periodical Journal of Public Health and Coastal Health PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Prima Medika Sains Jurnal Scientia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Budapest International Research in Exact Sciences (BirEx Journal) Miracle Journal Of Public Health (MJPH) Britain International of Exact Sciences Journal (BIoEx Journal) Healthy Tadulako Journal (Jurnal Kesehatan Tadulako) Buletin Kedokteran dan Kesehatan Prima International Journal of Health and Pharmaceutical (IJHP) Jurnal Kedokteran Ibnu Nafis Ibnu Sina: Jurnal Kedokteran dan Kesehatan - Fakultas Kedokteran Universitas Islam Sumatera Utara Riwayat: Educational Journal of History and Humanities Haga Journal of Public Health (HJPH)
Johannes Bastira Ginting
Universitas Prima Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Dentistry Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation

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Journal : Jurnal Scientia

 1 
AN EFFECTIVENESS OF HANDLING OF PATIENT COMPLAINTS OF BPJS HEALTH SERVICES AT ROYAL PRIMA HOSPITAL MEDAN Mei Riauly Wira Purba; Chrismis Novalinda Ginting; Johannes Bastira Ginting
Jurnal Scientia Vol. 12 No. 04 (2023): Education, Sosial science and Planning technique, 2023, Edition September-Nov
Publisher : Sean Institute

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Abstract

Analyzing data on negative patient complaints can strengthen the ability of health organizations to detect systematic problems in their services, handle complaints properly as a strategy to improve services and maintain long-term relationships with patients. The purpose of this research isto knowthe effectiveness of handling complaints of inpatients BPJS health services at General Hospital Royal Prima Medan. This type of research ismix methodnamely a combination of quantitative and qualitative research. The population and this study are patientsBPJSwho came for treatment at the Inpatient Installation of General Hospital Royal Prima Medan in the last 3 months totaling 1,653 patients, with a quantitative research sample of 200 patients and 7 qualitative informants. For quantitative data analysis using univariate analysis and for qualitative usedata analysis model Miles and Hubermand consists of data reduction data, data presentation, drawing conclusions. Data in this study were collected using questionnaires and interviews. For supporting factors such as the availability of complete facilities and infrastructure for patients to submit complaints, there is also a budget for handling patient complaints and at General Hospital Royal Prima Medan the handling of patient complaints is handled in accordance with existing SOPs. The conclusion of this study is that the handling of complaints of inpatient BPJS by General Hospital Royal Prima Medan has been running effectively
Co-Authors -, Hariani Ahmad Rafli Bintang Anggraini, Nazila Angin, Jerry Primsa Perangin- Ayu Suntiarma Situmeang, Hasnita Br Manurung, Anastasya Buenita, Buenita Butar, Devita Butar Chrismis Novalinda Chrismis Novalinda Ginting Chrismis Novalinda Ginting Damanik, Elvia Grace Dameria DAMERIA DAMERIA Deasy Siregar, Santy Elisabet Tampubolon Elma Ermi Girsang Fadilah, Mardi Fioni, Fioni Florenly Florenly Florenly Florenly Florenly Florenly Florenly Florenly Florenly Ginting, Chrismis Novalinda Ginting, Jesika Br Ginting, Rapael Girsang, Ermi Harahap, Alvin Abrar Hariani - Hartono Hartono Hartono Hartono Hartono Herbert Wau Hsb, Khairiyani Asri Hulu, Viktor Trismajaya Hulu5, Victor Trismanjaya Hutasoit, Herlina Natalina Irawan, Dheanissa Syalwa Khabija Israknur, Israknur Ji Junfeng Karo-Karo, Styfani Ke Huajing Kusumawardani, Eva Flourentina Leli Khairani Lestari Nasution, Sri Li Sha Liena Liena Liena Liena Lin Shikun Lise Hanna, Jessica Lister, Clarissa Manurung, Sofy Angel Hita Br Masryna Siagian Mei Riauly Wira Purba Mustika Ananda, Putri NANA ALDRIANA NASRIANTI SYAM, NASRIANTI Nasution, Sri Lestari Ramadhani Nur, Rehan Oktavia, Melyn Oktaviani, Emma Pakpahan, Elfrida Paradhiba, Meutia Purba, Mei Putra, Onetusfifsi Putri, Lenni Dianna Rapael Ginting Rijsubo, Primawaty Dwi Rimonda, Rubi ROMY WAHYUNY, ROMY S, Buenita Santy Deasy Siregar Sari, Anggi Puspita Sherina Putri Aulia Siagian, Masryna Siahaan, Perry Boy Chandra Sibagariang, Ayu Sibagariang, Eva Ellya Siburian, Dina Amelia Novatama Simangunsong, Pahala Maringan J. Simanullang, Andry Simbolon, Paska Yolastri Sinaga, Asina Br Sitanggang, Holan Dianju Melva Meinaria Situmorang, Lusiana Jesika Sri Wulandari Suci, Tri Sukiyem Syukriyah Syaputri Pasaribu, Bella Tampubolon, Roy's Grace Telaumbanua, Andika Syahputra Tobing, Indridani Rogate Tri Suci Vania Amanda Tambunan Wang Xiqin Wen Shiqi Xu Xuliang Yulia Fitriani, Yulia Zhan Chengwu Zhou Guoqing