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All Journal Farmaka Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Jurnal Mahasiswa Fakultas Hukum Jurnal Administrasi Bisnis Jurnal Akuntansi dan Bisnis Oto Rhino Laryngologica Indonesiana Jurnal Ilmiah Inovasi J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Al-Asalmiya Nursing: Journal of Nursing Sciences SULUH: Jurnal Abdimas Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Nivedana : Jurnal Komunikasi dan Bahasa Jurnal Ilmu Faal Olahraga Indonesia LOSARI: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Wahana Pendidikan Jurnal Pengabdian kepada Masyarakat Didaktis: Proseding Seminar Nasional Pendidikan Dasar Social Science Studies Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Social Sciences (FJSS) EPIGRAM (e-journal) Jurnal Ilmu Komunikasi BHAKTI PERSADA Jurnal Aplikasi IPTEKS (Journal of Applied Sciences and Technology) Gemilang: Jurnal Manajemen dan Akuntansi Prosiding Seminar Nasional Pendidikan, Bahasa, Sastra, Seni, dan Budaya Indonesian Journal of Advanced Research (IJAR) Nusantara: Journal Of Law Studies JPLED AL-THIFL : Jurnal Ilmiah Pendidikan Guru Madrasah Ibtidaiyah JIMP: Jurnal Ilmiah Manajemen Pancasila Dharma Acariya Nusantara: Jurnal Pendidikan, Bahasa dan Budaya Jurnal Ilmu Komunikasi dan Sosial Politik Jurnal Manajemen dan Pendidikan Agama Islam Jurnal Edukasi Sebelas April Jurnal Kajian Hukum Dan Kebijakan Publik INTERACTION: Jurnal Pendidikan Bahasa Jurnal Elektronik Sistem Informasi dan Komputer
Dewi Kurniawati
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The Communication Strategies of Public Relations in the Class I Immigration Office Special for Immigrations Checkpoins (TPI) Medan in Managing Public Complaint Amirul Umam; Dewi Kurniawati; Hendra Harahap
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 2 (2022): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i2.4605

Abstract

The title of this study is the communication strategies of public Relations in Class I Immigration Office Special for TPI Medan ini complaint management. The objectives of this study are first, to analyze the communication strategies of immigration information and communication division in complain managemenyt; third to analyze the effort expended in overcoming the challenges in the complaint management. The study carried out in TPI Medan Class I Immigration Office employs and interpretive descriptive qualitative method with three informants from Immigration Public Reltions and four additional triangulations informants. The findings show the communication strategies of Immigration Public Relations implement a complaint counter facility and social media to communicate with the public regarding complaint management. The obstacles in complaint management encountered by the Public Relations include a lack of coordinations among divisions and the public’s minimum knowledge about the immigrations rule. Therefore, Immigration Public Relations is trying to overcome the obstacles by holding monthly evaltuation meetings and disseminating immigration rules through infographics on social media.
Barista Competency Test Judging from Interpersonal Communication Saidul Alam; Dewi Kurniawati
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.5975

Abstract

Coffee shops in Indonesia are starting to grow significantly. America Starbucks was also present in Indonesia in 2001 because they saw a huge opportunity in Indonesia. Currently, coffee shops have mushroomed all over Indonesia, including the Medan City. The Medan City as one of the big cities in North Sumatra Province has many coffee shops which are usually used as a gathering place for young people. There are many coffee-based beverage service providers in Medan City, which of course has an impact, namely market competition. The purpose of this research is to find out barista competency test judging from interpersonal communication. The approach used in this research is a qualitative approach. In this study using primary and secondary data. The primary data from this research is interpersonal communication used by barista in creating customer satisfaction. Secondary data in this research can be in the form of a study of articles or books written by experts. The results showed that occur in the field between barista and customers through interview and observation data, this shows a pattern of interactive communication, where the interaction begins with greeting or welcoming from the barista to the order taking process using self service. All communication processes carried out by the barista are based on service standards.
Co-Authors Abda Abda Abdul Qadar Punagi Afrizal Fadrurahman Priyanto Ahmad Zakariyah Alfi Anjani, Dana Alyah Irvie Aranda Amalina, Febriani Ambrosius Purba Ameilia Damayanti Amirul Umam Andika Rahman Anissa Maulinda Putri Arisona Ahmad Asep Saepurokhman Basis G Andamari Cahyaning Nur Karimah Carles Ginting Datik Lestari Desinta Rahayu Ningtyas Dyah Kusuma Wardhani Erni Kurniawati falikhatun falikhatun Farizka Humolungo Fatma Merve Prayogo Febiola Aditya Yusuf Febriani Amalina Fenny Kurniasih Fika Afkarina Fitri Damayanti Fitriyanti Andi Masse Frederik George Kuhuwael Fredy Eka Ardhi P Fredy Eka Ardhi Pratama Ginting, Sinta Azhary Gita Aprilia Timang Hardisem Syabrus Hasanul Misbah Hendra Harahap Humaizi INDRAWATI " Indrayani, Septina Intan Azzahro Laelatul Ngazizah Lia Chairina, Raden Roro Mahesa Rama Triwijaya Mazdalifah Mazdalifah Mera Kartika Delimayanti Mira Munira Misiyem Muhammad Arief Rachman Muhammad Fadli Muhammad Suwignyo Prayogo Muhammad Suwignyo Prayogo Nadhila Arufah Chafshah Nadira Nuazizah Sofyan Najwa Dinar Nur Dzakiyah Nalawati, Rizki Elisa Nanda Bilqist Amelia Naning Retnowati Novriani, Rini Nur Siti Fatimah Nurbani Oktanita Opi Andriani Pasaribu, T B Reinhard Rahmanita Ginting Ratih Puspitorini Y. A. Rima Ivana Rinda Nurul Karimah, Rinda Nurul Riskarini, Dian Rizqha Syaffira Saidul Alam Sarah Bonova Bere Sinaga Shafira Triana putri Sigmaidah Rohman Sinta Azhary Ginting Siska Damaiyanti Sri Suci Surayawati Sumarno Sumarno Suseno Hendratmoko Syafruddin Pohan Taufik Akbar Tia Ichwani Tia Safitri Ummi Nabila Vector Anggit Pratomo Waheda Syifaurrahmah Wahyu Pratama