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All Journal JURNAL SERAMBI ILMU Pendas : Jurnah Ilmiah Pendidikan Dasar Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Nursing Care and Health Technology Journal (NCHAT) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Inovasi dan Teknologi Kepada Masyarakat JUSTER: Jurnal Sains dan Terapan Paulus Civil Engineering Journal International Journal of Management Research and Economics JURNAL PENDIDIKAN OLAHRAGA El-Mujtama: Jurnal Pengabdian Masyarakat Jurnal Intelek Insan Cendikia Digital Innovation : International Journal Of Management Jurnal Praba: Jurnal Rumpun Kesehatan Umum Mesada: Journal of Innovative Research
Sri Yanti
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THE EFFECT OF PRODUCT QUALITY, SERVICE AND TARIFFS ON BILL PAYMENT COMPLIANCE THROUGH CUSTOMER SATISFACTION LEVEL IN THE HOUSEHOLD CATEGORY AT PT AIR BATAM HILIR Gana Vige Ortega; Ngaliman; Sri Yanti
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.4113

Abstract

This study examines the effect of product quality, service, and tariff on bill payment compliance among household customers using customer satisfaction as an intervening variable. The sample in this study was 100 household customers, with data collection using a questionnaire instrument with a Likert scale. The analysis was conducted using Partial Least Square (PLS) with Structural Equation Model (SEM) modeling to test direct and indirect effects. The results of the study indicate that product quality, service, and tariff each have a significant positive effect on payment compliance and customer satisfaction. The results also prove that product quality, service, and tariff have a significant positive effect on bill payment compliance through customer satisfaction. Based on this study, it is known that bill payment compliance can increase when customers are satisfied with the quality of products, services, and tariffs. On the other hand, it is known that to increase payment compliance, it can be achieved by improving the quality of products, services, and current tariffs. This increase will have an impact on increasing customer satisfaction, indicating the fact that customers will feel satisfied and this satisfaction is conveyed by customers in the form of loyalty if there are dimensions of product quality, service, and tariffs in it.
EFFECTIVENESS OF BASIC TRAINING FOR CIVIL SERVANT CANDIDATES (CPNS) USING THE KIRPETRICK LEVEL 3 MODEL (ATTITUDE AND BEHAVIOR) AND THE CONTINUATION OF PARTICIPANTS' ACTUALIZATION AFTER PARTICIPATING IN THE TRAINING IN THE WORK AREA OF THE RIAU ISLANDS L Isdawati; Bambang Satriawan; Sri Yanti
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1942

Abstract

This study aims to determine the effectiveness of the Kirpatrick Model Level 3 Civil Servant Candidate Training (behavioral attitudes) after Alumni complete the Training, supporting and inhibiting factors on the impact of training after Alumni complete the Training and to determine the sustainability of actualization after alumni complete the training. The research method used is quantitative descriptive. The instrument used as a data collection tool is in the form of in-depth interviews with 4 direct superiors, 8 co-workers and 8 training alumni. The results of this study indicate that the effectiveness of the training can be measured successfully through changes in attitudes, knowledge, and skills of participants as seen from their behavior in the workplace, this is reinforced by the results of interviews with direct superiors. The effectiveness of the Kirpatrick Model Level 3 Civil Servant Candidate Training (behavioral attitudes) after Alumni complete the Training, from the results of interviews with direct superiors of training participants who stated that CPNS Latsar participants were able to innovate in increasing work productivity, doing work according to work standards and being responsible. Related to understanding the supporting and inhibiting factors that influence the impact of training after alumni complete the training program, from the results of interviews with direct superiors of training participants who stated that support from direct superiors, co-workers, and the work environment played a very significant role in helping alumni of basic CPNS training implement training objectives, Basic PNS values, and develop technical skills according to their formation and position. Related to the sustainability of the actualization process of Prospective Civil Servants after alumni complete the training, the sustainability of the actualization program prepared by alumni of the Training varies, depending on the relevance of the program to the main tasks and functions of alumni in their new positions, as well as the support received from superiors and co-workers.
Co-Authors Abd Haris Alpius Andini Putri Amelia Angga Arfina Anggih Tri Cahyadi Ardi Fajar Mustofa Astri Dhanarizki Ayu Azzahra Djohan BAMBANG SATRIAWAN Bayu Azhar Chablullah Wibisono Chabullah Wibisono Chatrin Natalia Chikmah Dona Sunita Daska Azis Dedek Febrianti Lestari Delviana Safitri Dendy Kharisna Dewi, Nolla Puspita Dini Maulinda Etty Sri Wahyuni Fanni Okan Perdana Febtrina, Rizka Gana Vige Ortega Gita Indrawan Hairunisa Husnul Khatimah Ihsan Ihsan Ihsan Isdawati Jemmy Rumengan Katherina Herawati M. Hafizul Furqan Maniah Maniah Mardian Andriani Mirham Nurul Hairunis Muammar Khaddafi Muhjam Kamza Naseha Elkarima Ngaliman, Ngaliman Nurhatisyah Nurul Hairunis Putri Mauliza Rahmadani Nivala Rico Nur Ilham Rosiana Rusdin Haluddin Rusdin Rusdin Ruslan Ruslan Rykza Melati Asmi Samsudin Sandy, Desi Sri Winarni Subuhu Salam Suriya Ningsyih Susilo Budi Hartanto Syafruddin Tison S S Tri Cahyadi, Anggih Trio Ardhimansyah Ulfa Hasana Ulfa hasanah Wan Iwan Darmawan Wardah Wardah Zuriatin