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All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal NERS Jurnal Penelitian Kesehatan Suara Forikes Qanun Medika - Medical Journal Faculty of Medicine Muhammadiyah Surabaya AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Jurnal SOLMA SAMARAH: Jurnal Hukum Keluarga dan Hukum Islam Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Keperawatan Muhammadiyah Holistic Nursing and Health Science Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing) MAGNA MEDICA: Berkala Ilmiah Kedokteran dan Kesehatan Jurnal Medika Malahayati Poltekita : Jurnal Ilmu Kesehatan ADDIN Indian Journal of Forensic Medicine & Toxicology Humanism : Jurnal Pengabdian Masyarakat Indonesian Academia Health Sciences Journal MAHESA : Malahayati Health Student Journal Gaster Jurnal Keperawatan Soedirman (The Soedirman Journal of Nursing) Warta LPM Jurnal Pengabdian Masyarakat Journal of Community Empowerment for Multidisciplinary (JCEMTY) International Journal Of Public Health International Journal Of Health And Social Behavior Strada Jurnal Ilmiah Kesehatan (SJIK)
Mundakir
Muhammadiyah University Of Surabaya
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Analisis Pengaruh TNA dan Budaya Organisasi Terhadap Kualitas Layanan Rumah Sakit melalui Kompetensi Sumber Daya Manusia Slamet Riyadi; Mundakir Mundakir; Sholihul Absor
MAHESA : Malahayati Health Student Journal Vol 6, No 8 (2026): Volume 6 Nomor 8 (2026)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v6i8.24207

Abstract

ABSTRACT This study investigates the effects of information system–based Training Needs Analysis (TNA) and organizational culture on hospital service quality, with human resource (HR) competency development positioned as a mediating variable. An explanatory quantitative design was employed by distributing five-point Likert questionnaires to 110 employees at a regional public hospital, and the data were analyzed using PLS-SEM with SmartPLS. The findings show that organizational culture positively influences HR competence (β = 0.270; p 0.05) but does not directly affect service quality (β = 0.016; p 0.05). In contrast, HR competence has a strong positive effect on service quality (β = 0.640; p 0.001). System-based TNA significantly improves HR competence (β = 0.530; p 0.01) and service quality (β = 0.235; p 0.05). Mediation testing confirms that HR competence significantly mediates the effect of TNA on service quality (β = 0.339; p 0.001), whereas it does not mediate the relationship between organizational culture and service quality. Overall, strengthening system-based TNA alongside structured competency development is essential to improve hospital service quality, while cultural transformation remains necessary to better facilitate competency development. Keywords: Competency Development, Hospital Service Quality, Organizational   Culture, Training Needs Analysis.  ABSTRAK Penelitian ini menganalisis pengaruh Analisis Kebutuhan Pelatihan (TNA) berbasis sistem informasi dan budaya organisasi terhadap kualitas pelayanan rumah sakit, dengan pengembangan kompetensi sumber daya manusia (SDM) sebagai variabel mediator. Penelitian menggunakan desain kuantitatif eksplanatori melalui penyebaran kuesioner skala Likert lima poin kepada 110 karyawan rumah sakit umum daerah, serta dianalisis menggunakan SEM-PLS (SmartPLS). Hasil menunjukkan bahwa budaya organisasi berpengaruh positif terhadap kompetensi SDM (β = 0,270; p 0,05), namun tidak berpengaruh langsung terhadap kualitas pelayanan (β = 0,016; p 0,05). Sebaliknya, kompetensi SDM berpengaruh kuat dan signifikan terhadap kualitas pelayanan (β = 0,640; p 0,001). Penerapan TNA berbasis sistem berpengaruh signifikan terhadap kompetensi SDM (β = 0,530; p 0,01) dan kualitas pelayanan (β = 0,235; p 0,05). Uji mediasi mengonfirmasi bahwa kompetensi SDM secara signifikan memediasi pengaruh TNA terhadap kualitas pelayanan (β = 0,339; p 0,001), sedangkan kompetensi SDM tidak memediasi hubungan budaya organisasi dengan kualitas pelayanan. Secara keseluruhan, temuan ini menegaskan pentingnya penguatan TNA berbasis sistem yang diikuti pengembangan kompetensi yang terstruktur untuk meningkatkan kualitas pelayanan rumah sakit, sekaligus menekankan perlunya transformasi budaya agar lebih efektif dalam mendorong peningkatan kompetensi. Kata Kunci: Pengembangan Kompetensi, Kualitas Pelayanan Rumah Sakit,        Budaya Organisasi, Analisis Kebutuhan Pelatihan.
D Studi Deskriptif: Karakteristik Perilaku Pencarian Informasi Pengguna Layanan Poli Ortopedi Rumah Sakit Islam Surabaya A. Yani Tahun 2023: Karakteristik Perilaku Pencarian Informasi Pengguna Layanan Poli Ortopedi Rumah Sakit Islam Surabaya A. Yani Tahun 2023 Donny Permana; Pipit Festi Wiliyanarti; Mundakir Mundakir; Annisa Nurida
Qanun Medika - Jurnal Kedokteran FK UMSurabaya Vol 10 No 01 (2026): Qanun Medika Vol 10 No 01 January 2026
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jqm.v10i01.27397

Abstract

When making decisions about disease screening, prevention, and treatment, seeking health information is essential. Access to and methods of obtaining health information are impacted by digital transformation, including in the orthopedics sector. This study aimed to determine the sources of information used by patients at Surabaya Islamic Hospital (RSI) and how patients choose media related to orthopedic services. This study is a quantitative, descriptive, observational study involving 102 respondents and conducted in June 2024. Primary data were collected through a questionnaire covering 25 questions about treatment choices, media exposure, media satisfaction, and social demographics, which will later be analyzed using Microsoft Excel and SPSS. In this study, most respondents (279 vs. 228) sought orthopedic information through contemporary media. The most common sources of conventional and contemporary media were Instagram (47,1%) and family (55,9%), respectively. Conventional media accounted for the longest media usage duration (≤ 1 hour per day; 69,7% vs 62,0%). Conventional media were used more frequently (76,8% vs 74,2%) - two to four times a day. Conventional media use was more frequent among respondents (57,9% vs 50,9%). Conventional media were found to be more satisfactory in terms of education, ease of interaction, and information search. In conclusion, Contemporary media offers higher satisfaction levels when seeking orthopedic information, despite conventional media being used more frequently. These findings emphasize the importance of considering both forms of media when marketing.
Co-Authors Abdul Fauzi Absor, Shohilul Absor, Sholihul Achmad Syamsudin Ade Susanty Agustiningsih, Ida AH Yusuf Ah. Yusuf Ahmad Wahyudi Ahmad Wahyudi Alfian, Afan Ali, Amir Anandhita, Aries Chandra Anis Rosyiatul Husna, Anis Rosyiatul Annisa Nurida Asri Asri Asri Aziz, M. Aminudin Betty Ariani Cahyadi, Rachmad Choliq, Idham Dede Nasrullah Dewi, Neneng Diny Wulansari Donny Permana Era Catur Prasetya Fahrudda, Ansarul Fausi, Muhammad Fauziana, Windyanisa Afifah Festi Wiliyanarti, Pipit Firman Firman Firman Firman Fitriani, Vika Ramadhana Fitriyani, Vika Ramadhana Hapsari, Linda Hartamto, Offia Melda Permata Idham Choliq Iqbal Razif Iqlima Dwi Kurnia Ira Purnamasari I’in Masfiyah Jamil, Ahmad Mochtar Juhrotul Khulwah Lukman Hakim Masfiyah, I’in Mohammad Jufriyanto Muhammad Anas Mukarromah, Nur Munadi mursid, fadillah Muzzamil Muzzamil Nahara Eriayanti Nur Fadlilah nurhisam, luqman Nurida, Anisa Permana, Donny Praba Diyan Rachmawati, Praba Diyan Purwanto Purwanto Qur'aniati, Nuzul Rahmah Laila Ratna Agustin Reliani Reliani, Reliani Retno Sumara ROHMAN, M.TAUFIQUR Sholihul Absor Slamet Riyadi Slamet Riyadi Solikah, Amanat Sukadiono, Sukadiono Supatmi Supatmi Suswojo, Heru Sutianingsih, Sutianingsih Syarifurrahman, Islam Uswatun Hasanah Uswatun Hasanah Vika , Ramadhana Fitriyani Vika Ramadhana Fitriyani Wilianarti, Pipit Festi Yuanita Wulandari Yuanita Wulandari, Yuanita Yunita Prabawati, Chlara Zuhrina Irma A’tiana