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Journal : Journal of Multidimensional Management

The Influence of Motivation and Organizational Culture on Employee Commitment at Kyriad Bumiminang Hotel Vebbi Ilfian; Youmil Abrian
Journal of Multidimensional Management Vol. 1 No. 2 (2024): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v1i2.15

Abstract

The purpose of this study is to analyze the Influence of Moivation and Organizational Culture on Employee Commitment at the Kyriad Bumiminang Hotel. This type of research is quantitative descriptive using the survey method. The sampling technique uses non-probability sampling. The sample used is a saturated sample, a saturated sample is a sampling technique when all populations are used as samples. The sample used was all operational employees at the Kyriad Hotel Bumiminang Padang, totaling 41 people. The data obtained were described, then a description of the research results was carried out using the TCR and SPSS techniques. Based on the results of the study, the Influence of Moivation and Organizational Culture on Employee Commitment at the Kyriad Bumiminang Hotel is seen from: the motivation variable is categorized as good at 3.4, the visiting variable of organizational culture is categorized as very good at 3.32, and the commitment variable is categorized as good at 3.33. the regression equation is Y = 24.111 + 0.110X1 + 0.176X2, and the F test value in this multiple linear regression analysis is 12.375 with a p-value of 0.000 which is smaller than 0.05 (significant) and an Adj.R square value of 0.322.
The Influence of Promotion Through Instagram Social Media on the Decision to Stay at Villa Air Manis Hill Residence Juli Andra; Youmil Abrian
Journal of Multidimensional Management Vol. 1 No. 2 (2024): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v1i2.16

Abstract

This research began with the discovery of the occupancy rate of Villa Air Manis Hill Residence rooms that did not reach the target. This study aims to determine the influence of Instagram social media on the decision to stay at Villa Air Manis Hill Residence. This type of research is quantitative research with a causal associative method. The population in this study were guests staying at Villa Air Manis Hills Residence with a sample of 130 people. The data collection technique used was to distribute questionnaires. The instrument test used validity and reliability tests. Data processing and analysis used were data tabulation and data description. The analysis requirements test used normality tests, homogeneity tests and linearity tests. The research hypothesis testing used simple regression analysis. The results of this study are 1) Villa Air Manis Hill Residence social media promotion shows a sufficient category with a percentage of 63.2%, 2) The decision to stay at Villa Air Manis Hill Residence shows a sufficient category with a percentage of 67.6%, 3) The influence of social media promotion variables on the decision to stay is 15.2% with a significance value of 0.00 <0.05 thus X has an effect on Y.
A Quantitative Study on the Influence of Authenticity and Employee Helpfulness on Customer Delight at The Balcone Hotel & Resort Safitri Firdaus; Youmil Abrian
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.26

Abstract

This study investigates the influence of authenticity and employee helpfulness on customer delight in the context of a luxury hospitality environment. Using a quantitative, causal-associative approach, the research was conducted at The Balcone Hotel & Resort Bukittinggi, with data collected from 90 guests using a structured questionnaire. The variables measured include authenticity (uniqueness, concept consistency, and staff sincerity), employee helpfulness (responsiveness, problem-solving, and attentiveness), and customer delight (satisfaction, exceeded expectations, and willingness to recommend). Multiple linear regression analysis revealed that both authenticity (β = 0.270, p = 0.002) and employee helpfulness (β = 0.670, p = 0.000) have significant positive effects on customer delight. Furthermore, the F-test confirmed a significant simultaneous influence of the two variables. These findings highlight the importance of integrating authentic service design with emotionally responsive staff behavior to create memorable guest experiences. The study provides theoretical insights and practical implications for hotel managers aiming to achieve emotional differentiation and customer loyalty in competitive hospitality markets.
The Influence of Instagram Social Media Promotion and Religiosity on the Decision to Stay Alghifary, M Rasyid; Youmil Abrian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.41

Abstract

The rapid expansion of the global halal tourism sector, projected to reach USD 300 billion by 2026, underscores the growing demand for sharia-compliant hospitality services. This study investigates the influence of Instagram-based promotion and religiosity on guests’ decision to stay at Hotel Syariah Rangkayo Basa Padang, Indonesia. A quantitative causal–associative approach was employed, involving 150 purposively selected respondents who had prior exposure to the hotel’s Instagram promotions and had stayed at least one night. Data were collected via a structured questionnaire, validated through expert judgment and pilot testing, and analyzed using SPSS 25. Classical assumption tests confirmed normality, homoscedasticity, and absence of multicollinearity. Multiple regression analysis revealed that both Instagram-based promotion (β = 0.254, p < 0.05) and religiosity (β = 0.220, p < 0.05) significantly and positively affect guests’ decision to stay, jointly explaining 38% of its variance. These findings highlight the strategic importance of integrating visually engaging digital marketing with strong adherence to Islamic service values to enhance brand trust and meet the experiential and spiritual needs of Muslim travelers. The study contributes to halal tourism literature by bridging digital engagement strategies and religiosity-based brand positioning, offering practical insights for sharia-compliant hotel managers.
The Influence of Soft Skills and Discipline on Employee Work Productivity at Bedrock Hotel Kuta Bali Febri Rahmad Agung; Youmil Abrian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.42

Abstract

The hospitality sector is central to Bali’s tourism industry, where employee productivity directly impacts service quality and competitiveness. This study examines the influence of soft skills and work discipline on employee productivity at Bedrock Hotel Kuta Bali. Using a quantitative causal-associative approach, data were collected from all 55 employees through a validated Likert-scale questionnaire. Soft skills were assessed via communication, teamwork, and initiative indicators, while work discipline included punctuality, adherence to rules, and task consistency. Multiple linear regression analysis, preceded by classical assumption tests, revealed that both soft skills (β = 0.518, p < 0.05) and work discipline (β = 0.577, p < 0.05) significantly and positively affect productivity, jointly explaining 86.6% of its variance. These results highlight that non-technical competencies and behavioral discipline are equally critical for enhancing operational performance in hospitality. Practically, the findings recommend implementing structured training to improve problem-solving, conflict resolution, and teamwork, alongside clear policies that strengthen punctuality and procedural compliance. Theoretically, the study extends human capital perspectives by confirming the complementary role of soft skills and discipline in driving productivity in service-oriented contexts. Future research should incorporate leadership style, organizational culture, and technology adoption to enrich the productivity framework in hospitality operations.
The Influence of Work-Life Balance and Job Satisfaction on Turnover Intention Among Generation Z Employees at Four Points by Sheraton Jakarta, Thamrin Renu Fara Dea; Youmil Abrian
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.56

Abstract

The hospitality industry plays a crucial role in tourism competitiveness, yet high turnover intention, particularly among Generation Z employees, remains a major challenge that threatens operational stability and increases recruitment costs. This study investigates the effect of work-life balance and job satisfaction on turnover intention among Generation Z employees at Four Points by Sheraton Jakarta, Thamrin. Using a quantitative design, data were collected from 43 respondents through structured questionnaires and analyzed with SPSS 25.0 using validity and reliability testing, classical assumption testing, and multiple linear regression. The findings show that work-life balance (β = –0.586, p < 0.001) and job satisfaction (β = –0.518, p < 0.001) both have significant negative effects on turnover intention. The model explains 81.6% of the variance (Adjusted R² = 0.816), highlighting that enhancing work-life balance and job satisfaction can substantially reduce turnover intention. These results provide theoretical contributions to employee retention studies and practical implications for human resource strategies in the hospitality industry.
Co-Authors Abror Abror Afni, Fauza Akvaro, Habibullah Aldiman, Aldiman Alfajar, Mhd Alfi Husni Fansurya Alghifary, M Rasyid Algi Joni Putra Alhamdi, Alif Akbar Ananda, Prima Rizki Andre Awal Anggi Takila Rahmania Annyssa Riva Ayunia Arafat, Lathif Arif Adrian Asri, Rahma Risa Azwar, Hendri Bamy Emely Bancin, Martalina Cindy Dameza Hendrix Dhaifina, Dhaifina Dini Putri Ayu Dwi Ningsih, Silpia Dwita, Vidyarini elida elida fadly fadly Fajar Sidik Fajarwati, Khafifah Febri Rahmad Agung Febrian Ananda Febryanda Arifin Ferdian, Feri Florensia, Wiva Audi Fran Serano Andres Hasan, Siti Fatimah Hidayat, Riski Hijriyantomi Suyuthie Ira Meirina Chair jihan nur fahira Juli Andra Junaidi, Novrial Kamal, Farid Kasmita Kasmita Kasmita Kasmita Kheir, Zuhra Riadatul koko pristiadi Mariana Sinurat Martalena Martalena Martin Karim Mefri, Happy Mirna Yolanda Missil Indrawati Mita Aprilia Kartini Muhammad Abdillah Muhammad Fajrio Adha Mulia, Putri Rahma Nadia Vega Nazlla Puteri Afifah Nidia Wulansari Nurhaliza, Afdilla Nurul Fajri Ocvi Puan Medina Adinda Oktavianti, Mega Oxta Afriyanti Pratama, Randy Pratamy, Rahayu Putra, Bayu Permana PUTRA, MARDA YOGI Putri Sari Dame N , Novita Putri, Junita Sartika Putri, Rahmi Hariyani Putri, Yuzia Eka Rahima, Witri Rahman, Hidayatur Raisya Rasheka Ramadhanti Raisya Rasheka Ramadhanti Ramadeni, Ramadeni Renato, Valdo Renu Fara Dea Restia Audina Rezvianny Dianty Rian Surendra Riva Ayunia, Annyssa Rizki Amelia Sinensis Rukmana, Vira Hardiyanti Ryegi Anandia Safitri Firdaus Safitri, Tania Permatalia Safli, Asrofil Anas Saputra, Jeri Sari, Putri Yulia Sari, Resti Yunita Serly, Vanica Silfeni Silfeni Sintia, Nelvi Sonia Oktavianis Surenda, Rian Surendra, Rian Susi Evanita Suyuthie, Hijriyantomi Syahputra, Robby Tanjung, Nora Cetisia Tito Setya Sugiarto Ulfa Ulfa ummah, kuntum khaira Vebbi Ilfian Vischa Mansyera Pratama Wanara, Anangga Dewang Waryono . Wasisto, Fapenta Winazora, Andira Nova Windi Marta Syafutra Wira Tri Annisa Wiranto, William Oscar Wirdawati, Ayu Witrin, Rosy Wulandari, Dwi Pratiwi Wulansari, Nidia Yolinda Ratna Fari Yolinda Ratna Fari Yosi Hana Fibri Yovi Dani Septian Yuke Permata Lisna Yuke Permata Lisna Yuliana Yuliana Yulita Sari Yunia Wardi Zelmiati, Zelmiati Zengga Zengga