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Journal : TINGKAP

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Pengaruh Kualitas Pelayanan terhadap Kepuasan Mahasiswa Universitas Negeri Padang Abror, Abror
TINGKAP Vol 7, No 2 (2011): TINGKAP
Publisher : Fakultas Ilmu Sosial Universitas Negeri Padang

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Abstract

ABSTRACT The aim of this research is to analyze the service quality and its influence to the student satisfaction in the State University of Padang (UNP). This research used five dimensions of SERVQUAL with the sample of 400 respondents from 27,997 students. With the descriptive analysis, UNP has to improve the service quality to make higher student satisfaction in the future. By using Regression analysis, it is found that five dimensions of SERVQUAL significantly influence the student satisfaction. Partially, only reliability and empathy have significant effect to the student satisfaction. Kata Kunci: Kualitas pelayanan, kepuasan pelanggan, mahasiswa
Co-Authors Afdal, Zul Ahlunnazak, Ahmad Istiqlal Ahmad, Nurafni Fajarna Do Angga Pratama Angga Pratama Anwar, Kendis Aprilyra, Nadila Arif Marsal Asmareni , Asmareni Astuti, Kristiana Auliya, Vivi Rizky Batubara, Hani Maisyarah Deswita, Syilvia Dewi Anggraini Dina Patrisia Dwita, Vidyarini Elfani, Riyeni Dwi Erni Masdupi Fajri, Dilham Hidayatul Fandora, Karmila Firman Firman Gesit Thabrani Hajar, Benti Ilham Irdawati Irdawati Janner Simarmata Janner Simarmata Juita, Salsabila Karim, Haniful Luthfi, Afdal Maratul Khairani Pardila Mega Dezil Mohammad Abdilla Muhammad Aulia Rahman Muskhir, Mukhlidi Naldi Hendri Neswardi, Sepri Perengki Susanto Pratiwi, Delya Rahmiati Rahmiati Raka, Anyelir Ridwan Muhammad Rifqi Dwity Satria Rosyeni Rasyid Ryna Parlyna, Ryna Safira, Adhe Okta Sakinah Salsabila Nadira Sapna Biby Sapnabiby Sapnabiby Sari, Nadhila Siti Aminah Suci Aprilia Hendri Susi Evanita Tania Dwipa Siswara Trinanda, Okki Trinanda, Okki Tri Vidyarini Dwita Yasri Hasim Youmil Abrian yuli asbar Yunia Wardi