Articles
<![CDATA[User Requirements Analysis of Digital-Based Solutions for Supporting Disabilities using User Journey Map (Case Study of PSLD Brawijaya University) ]]>
<![CDATA[Rahmah, Yusriyah]]>;
<![CDATA[Aknuranda, Ismiarta]]>;
<![CDATA[Ratnawati, Dian Eka]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 7 No. 2: August 2022 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.25126/jitecs.72436
<![CDATA[Disability is any condition of the body or mind that makes it more difficult for the person with the condition to do certain activities and interact with the world around them. Persons with disabilities need assistance in various fields related to their limitations to improve their quality of life. Either area that needs to be optimized to fulfill the rights of persons with disabilities is inclusive education. Brawijaya University supports inclusive education by establishing an organizational institution called Pusat Studi dan Layanan Disabilitas Universitas Brawijaya (PSLD UB). PSLD UB provides peer tutoring services by involving non-disabled students (volunteers) to assist students with disabilities during academic activities. So far, the process of implementing peer tutoring has often encountered problems due to schedule changes or other unexpected activities, causing schedule mismatches between volunteers and students with disabilities. To fulfill disability rights, it’s necessary to have a digital solution in peer tutoring activities, while to design the solution it’s necessary to analyze the right user requirements. Therefore, the purpose of this research is to analyze user requirements to optimize user experience, so that developers can use it to develop peer tutoring systems. This study applies a User Journey Map to analyze user requirements to know the description of the user's steps in achieving the goal. The selection of respondents was based on purposive sampling technique with the criteria of respondents who had carried out the peer tutoring process. From the results of this study, it was found three main features that suit user requirements are automatic replacement, emergency requests, and list of available volunteers.]]>
<![CDATA[Qualitative Analysis of the SNS Role in Information Avoidance from the Perspective of S-O-R (Stimulus-Organism-Response) Theory ]]>
<![CDATA[Kumalasari, Rahmania]]>;
<![CDATA[Priharsari, Diah]]>;
<![CDATA[Aknuranda, Ismiarta]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 7 No. 2: August 2022 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.25126/jitecs.72439
<![CDATA[Today, many people and organizations use SNS to disseminate information regarding COVID-19. However, information avoidance can still occur if users refuse to receive the information. Although previous research on information avoidance has been conducted, this research brings novelty by showing that the SNS design leads to information avoidance from the opinion and human behavior perspective. Therefore, this study analyzed the role of SNS in information avoidance from the perspective of SOR theory qualitatively. This research was conducted in Indonesia, which has the most significant SNS users on subjects who feel the impact of information overload and anxiety. It aimed to comprehend the phenomenon's effect on SNS users and the factors driving information avoidance. This research provided two contributions from the thematic analysis process. The first was to show the conceptual model of information avoidance related to the factors driving information avoidance and information anxiety from the perspective of SOR theory. The second was to provide knowledge about the impact of SNS on user behavior.]]>
<![CDATA[Maturity Evaluation of Information Technology Governance in PT DEF Using Cobit 5 Framework ]]>
<![CDATA[Putri, Mayang Anglingsari]]>;
<![CDATA[Aknuranda, Ismiarta]]>;
<![CDATA[Mahmudy, Wayan Firdaus]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 2 No. 1: June 2017 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (627.588 KB)
|
DOI: 10.25126/jitecs.20172123
<![CDATA[Information technology governance is used to guide and control an organization in achieving the goals that had been planned in advance. PT DEF is a company which utilises information technology to support its business processes. Nevertheless, it indeed requires an IT governance that can be beneficial as a reference for IT activities in order to run properly. This research intends to conduct an audit of information technology governance based on the COBIT 5 framework domain, which is DSS (Deliver, Service, and Support) domain in the process of DSS03 (Manage Problems). According to the research results, the values that have been obtained from the process of DSS03 capability level was 64.66%, that is regarded as Partially Achieved. Capability level will be used as a reference in seeking gap contained in the domain of DSS03 process. Furthermore, these would be able to make recommendations aimed at increasing the value of the expected maturity. This research contributes to the evaluation results and recommendations to improve the capability level on the DSS03 domain, hence PT DEF can upgrade its IT governance by using DSS03 process.]]>
<![CDATA[Development Framework for the Evaluation of Usability in E-Government: A Case Study of E-Finance Government of Malang ]]>
<![CDATA[Lestari, Vivin Ayu]]>;
<![CDATA[Aknuranda, Ismiarta]]>;
<![CDATA[Ramdani, Fatwa]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 2 No. 2: November 2017 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (573.182 KB)
|
DOI: 10.25126/jitecs.20172233
<![CDATA[E-government is an effort to utilize information and communication technology especially internet to improve public service quality which generally implemented in a web based application. Usability is one of the important quality criteria for the success of a web. In this study we developed a framework for evaluation of usability in e-government consisting of eight stages: (1) determining the evaluation objectives, (2) determining the usability aspects, (3) determining the metrics usability, (4) selecting usability evaluation method candidates, (5) determining the required criteria of the method to be evaluated, (6) evaluating the method, (7) selecting and making the instrument, and (8) evaluate usability.. The results of the application of this framework in the case study of e-finance resulted in two methods used: user testing and questionnaires. The evaluation of usability in e-government for e-finance case studies using the proposed framework results in usability level of e-finance in terms of effectiveness, efficiency, and user satisfaction are 96%, 92%, and 70 respectively. Which can be identified to be grouped into 16 problems consisting of aspects of effectiveness and efficiency.]]>
<![CDATA[Design of Mobile Finger Communications Board for Stroke Patient Using The Five Planes of User Experience ]]>
<![CDATA[Priana, Aan Jelli]]>;
<![CDATA[Tolle, Herman]]>;
<![CDATA[Aknuranda, Ismiarta]]>;
<![CDATA[Arisetijono, Eko]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 2 No. 2: November 2017 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (852.829 KB)
|
DOI: 10.25126/jitecs.20172236
<![CDATA[Stroke, in 2014 to mid-2015 is the first cause of death in Indonesia. The condition of stroke patients whose movements are limited is exacerbated by the psychic condition of patients who are unable to communicate pressure will cause obstacles to the healing process of the patient. This research is designed based on the five planes of user experience which are divided into five areas: strategy, scope, structure, skeleton, and surface. This communication board is operated using the patient's fingers so that it is comfortable for everyday activities. The result of Mobile Finger Communication Board implementation shows that application usability level seen from perception and ergonomic point of view shows satisfaction index of the user at the satisfactory level so that it can be said that the system works with the satisfactory result of the users. It is expected that with the Mobile Finger Communication Board which will be used daily to support the healing process of stroke so that the healing rate of stroke is increasing.]]>
<![CDATA[Plug-in for Annotating Semantic Effect on BPMN Business Process Models ]]>
<![CDATA[Hadi, Hilman Nuril]]>;
<![CDATA[Kurniawan, Tri Astoto]]>;
<![CDATA[Aknuranda, Ismiarta]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 4 No. 2: September 2019 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (3392.22 KB)
|
DOI: 10.25126/jitecs.20194255
<![CDATA[BPMN has become the standard of business process modeling indescribing the existing series of business process. By engaging BPMN, an analystwould possibly able to model the whole business process activities in whichhe/she may analyze business process upon design time. It can be done byanalyzing the structure, behavior, or semantic of process model. In certaincondition one may ask a question what would the effects of the process be if itwere to be executed up to this point?. However, it cannot be solved with onlygraphical notation, but with its semantics. In practice, several modeling tools stilldo not provide a feature for managing information regarding the effects/resultsin the business process model. In fact, analysts should be supported with a toolin order to semantically enrich a process model with its effects. This articledescribes effect annotation semantically towards activity in the BPMN modelincluding the rules in representing its effects. The effect annotation will be suitedtowards activity type (atomic and compound activities). The outcomes of plugin development of eclipse BPMN2 modeler for representing semantic effect arealso described in this paper.]]>
<![CDATA[Business Process Analysis and Improvement on Training Management in Government Training Institution (Case Study of Institution XYZ) ]]>
<![CDATA[Kurniawan, Uli Mahendra]]>;
<![CDATA[Aknuranda, Ismiarta]]>;
<![CDATA[Kurniawan, Tri Astoto]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 4 No. 2: September 2019 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (1304.628 KB)
|
DOI: 10.25126/jitecs.201942132
<![CDATA[The target indicators for the success of training conducted by the XYZ institution in 2018 are achieved in un-ideal conditions. The target of the average Competency Gap Index (CGI) value is achieved by reducing the measurement parameters of the work competency standard (SKK). This condition is a fact that the success of the training in the XYZ institution still lacks in its achievements. Based on the explanation of the problem, this study will apply the concept of Business Process Management (BPM) to conduct an analysis of the business process of conducting training in the XYZ institution to identify the possible problems that occur in the business process. This study aims to analyze and modeling the current business process of training program (as-is). The research methodology uses literature studies and data collection from interviews, observations, and supporting documents. The results of this study are proposed business processes (to-be) which are recommendations for improvement in current business processes (as-is). The business process is modeled used the standard modeling of Business Process and Notation (BPMN) version 2.0.]]>
<![CDATA[From e-Commerce Overall Quality to e-Loyalty: A Purchase-centred Framework ]]>
<![CDATA[Nur Azizi, Fakri Fandy]]>;
<![CDATA[Aknuranda, Ismiarta]]>;
<![CDATA[Tolle, Herman]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 5 No. 1: April 2020 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (1332.626 KB)
|
DOI: 10.25126/jitecs.202051169
<![CDATA[The e-commerce market becomes one of the markets with the most promising growth. A number of studies on e-commerce have been investigated, but only a little attention is paid to the factors that may create e-commerce customer loyalty, even though customer loyalty is one of the primary keys to improve the performance of e-commerce businesses. This research offers a conceptual model focused on purchases to investigate the factors that affect customer's loyalty and when it is formed. Specifically, this paper intends to examine the relationship between the e-commerce overall quality on the perceived usefulness, perceived value, satisfaction and trust. This paper also verifies the relationship between perceived usefulness, perceived value, satisfaction and trust in the e-loyalty. The method of online survey is used for the data collection. From 1457 of the distributed questionnaires, 960 were completed and returned, resulted 65.8 percent response rate. The data is then analyzed using the Structural Equation Modeling (SEM) method. The research findings contribute to filling the knowledge gap regarding the defining factors of customer loyalty which may help the e-commerce provider in developing e-loyalty to increase e-commerce profitability.]]>
<![CDATA[Citizen Participation in Responding to Natural Disasters Through Twitter Messages ]]>
<![CDATA[Pamuji, Rizky]]>;
<![CDATA[Aknuranda, Ismiarta]]>;
<![CDATA[Ramdani, Fatwa]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 5 No. 2: August 2020 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (1411.074 KB)
|
DOI: 10.25126/jitecs.202052179
<![CDATA[Citizen participation in collect and distribute information increase the role of the citizen involvement in local issues and increasing the benefits of society for the government and the environment. The contribution of citizens can be useful in helping to deal with environment problems and assist certain parties in meeting data needs, this is commonly referred to as citizen science. In its development, citizen science involvement in providing information began to involve social media as a platform for sharing information. In this study we try to explore citizen science of Indonesia, we conduct case study exploring how citizen in Indonesia used social media such as Twitter in response to one of the country’s worst disaster in 2018 namely Lombok Earthquake. By analyzing these user generate message we may know what the response of Indonesian citizen during event and understand more about citizen science in Indonesia through social media including its role and contribution. The information also may assist local communities in obtaining up-to-date information, providing assistance according to needs of the populace and use to manage and plan disaster relief both during and after the event.]]>
<![CDATA[Comparative Evaluation of Usability between QWERTY-Based Arabic and Non-QWERTY-Based Arabic Keyboard Layout: Empirical Evidence ]]>
<![CDATA[Aknuranda, Ismiarta]]>;
<![CDATA[Syawli, Almira]]>;
<![CDATA[Setiawan, Budi Darma]]>
<![CDATA[ Journal of Information Technology and Computer Science Vol. 5 No. 2: August 2020 ]]>
Publisher : <![CDATA[Faculty of Computer Science (FILKOM) Brawijaya University ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (1422.696 KB)
|
DOI: 10.25126/jitecs.202052199
<![CDATA[QWERTY-based Arabic keyboard layouts have been in existence in order to assist QWERTY users in Arabic typing. However, there was lack of empirical evidence presenting the comparative usability of this layout and the common non-QWERTY-based Arabic keyboard layout. This study examined the usability of a QWERTY-based Arabic keyboard layout (QB) and the common non-QWERTY-based Arabic keyboard layout (NQB) from the perspective of QWERTY users, and compared the evaluation results between the two layouts. After experiments using within-subjects and between-subjects designs, the results showed that QB is significantly better in efficiency and learnability than NQB. QB also enabled more effective typing in almost all experiment designs, except in one between-subjects study. The relatively short interaction time of participants’ first encounter with Arabic keyboards possibly caused this exception. Most participants subjectively preferred QB to NQB in their overall usability.]]>
