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FROM LOCAL CHAMPION TO GLOBAL PLAYER: A SWOT ANALYSIS AND STRATEGIC ROADMAP FOR ELEVATING BANK SYARIAH INDONESIA INTO THE TOP 3 GLOBAL ISLAMIC BANK BY 2030 Indah K, Agus Tri; Al Rasyid, Harun; Sazly, Syukron
Dynamic Management Journal Vol 9, No 4 (2025): October
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/dmj.v9i4.15118

Abstract

Bank Syariah Indonesia (BSI) is the result of a merger between three national Islamic banks and holds strong potential to become a global player. However, as of 2024, BSI remains outside the top three global Islamic banks, with total assets of USD 25 billion, lagging behind Al Rajhi Bank, KFH, and DIB. This study aims to analyze BSI's position using a SWOT approach and to evaluate its performance through RGEC indicators (Risk Profile, Good Corporate Governance, Earnings, Capital) and the Global Composite Index. A descriptive qualitative method was employed, including literature review, financial report analysis (2020–2024), and benchmarking against 10 global Islamic banks. Results show BSI is in a sound financial position, with an NPF of 2.2%, ROA of 1.4%, and CAR of 19.3%, but has a relatively low Global Composite Index score (52/100) compared to Al Rajhi (89/100) and KFH (84/100). Recommended strategies include regional expansion, digital transformation, and strengthening capital through global investors. Limitations include restricted access to internal data and comparative benchmarking.
Hubungan Electronic Customer Relationship Management (E-Crm) Terhadap Loyalitas Pasien Di Rumah Sakit: Tinjauan Pustaka Rahma, Sabrina Aulia; Holipah, Holipah; Al Rasyid, Harun; Rahmayanti, Fida
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 10 No 3: Juni 2023
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2023106698

Abstract

Era digital 5.0 membawa dampak besar bagi sektor layanan kesehatan. Meningkatnya kompetisi antar rumah sakit menjadi salah satu alasan perlunya inovasi strategi pemasaran untuk menjaga loyalitas pasien rumah sakit sebagai konsumen. Salah satu strategi yang dapat mempengaruhi loyalitas pasien rumah sakit adalah penggunaan Electronic Customer Relationship Management (e-CRM). E-CRM adalah Customer Relationship Management (CRM) yang dibuat secara elektronik menggunakan web browser, internet dan media elektronik lain seperti call center, email, dan personalisasi yang menjadi salah satu cara untuk melakukan pendekatan dengan pasien dengan salah satu tujuannya yaitu meningkatnya loyalitas pasien. Penelitian ini bertujuan untuk mengkaji hubungan e-CRM terhadap loyalitas pasien di rumah sakit. Penelitian ini merupakan penelitian kualitatif yaitu berupa studi literatur menggunakan sumber data artikel penelitian, prosiding, systematic review yang terbit tahun 2017-2022 dari mesin pencari Google Scholar dan Pubmed. Metodologi dalam penelitian ini diadaptasi dari kerangka tinjauan pustaka oleh vom Brocke yang diawali  dengan mendefinisikan ruang lingkup tinjauan dan diikuti dengan konseptualisasi topik kemudian diikuti dengan pencarian literatur, analisis literatur, dan agenda penelitian yang berisi pertanyaan-pertanyaan yang lebih mendalam untuk penelitian masa depan. Dari 1.691 jurnal nasional dan jurnal internasional yang diidentifikasi, terdapat 53 jurnal yang relevan dengan aplikasi e-CRM, kemudian didapatkan delapan jurnal yang masuk dalam penelitian ini. Berdasarkan studi literatur yang dilakukan didapatkan hasil bahwa E-CRM sebagai strategi untuk menjaga hubungan rumah sakit dan pasien dipengaruhi oleh beberapa faktor seperti faktor organisasi, sarana, serta lingkungan. Aplikasi strategi e-CRM juga mempengaruhi kelangsungan aktivitas rumah sakit melalui peningkatan loyalitas dan retensi pasien. Selain itu faktor keberhasilan penerapan E-CRM sebagai alat untuk menjaga dan meningkatkan loyalitas pasien adalah faktor manusia, diharapkan petugas medis memiliki sikap melayani yang baik, sopan, adil dan humanis. AbstractThe digital era 5.0 has had a major impact on the healthcare sector. Increased competition between hospitals is one of the reasons for the need for marketing strategy innovation to maintain the loyalty of hospital patients as consumers. One strategy that can affect the loyalty of hospital patients is the use of Electronic Customer Relationship Management (e-CRM). E-CRM is a Customer Relationship Management (CRM) that is made electronically using a web browser, internet and other electronic media such as call centers, email, and personalization which is one way to approach patients with one of the goals, namely increasing patient loyalty. This study aims to examine the relationship of e-CRM to patient loyalty in hospitals. This research is a qualitative research in the form of a literature study using data sources of research articles, proceedings, systematic reviews published in 2017-2022 from search engines Google Scholar and Pubmed. The methodology in this study was adapted from the framework of the literature review by vom Brocke which begins with defining the scope of the review and is followed by topic conceptualization then followed by a literature search, literature analysis, and a research agenda containing more in-depth questions for future research. Of the 1,691 national and international journals identified, there were 53 journals that were relevant to e-CRM applications, and eight journals were included in this study. Based on the literature study conducted, it was found that E-CRM as a strategy to maintain hospital-patient relationships was influenced by several factors such as organizational factors, facilities, and the environment. The application of e-CRM strategy also affects the continuity of hospital activities by increasing patient loyalty and retention. In addition, the success factor in implementing E-CRM as a tool to maintain and improve patients is the human factor, it is expected that medical officers have a good, polite, fair and humanistic service attitude.
Analisis Istifham Dalam Qs. Al-Baqarah 258 (Studi Analisis Balaghah) Al Rasyid, Harun; Helmi Ridho, Muhammad; Hartini, Nurul
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.12696

Abstract

Makalah penelitian ini mencoba untuk menganalisis konsep Istifham (bertanya). Penelitian ini memiliki titik fokus kepada ayat didalam al-Qur’ân surah QS. Al-Baqarah 258 yang menceritakan tentang pertanyaan pertanyaan yang boleh di tanyakan. Membahas tentang Istifham yang mengenai Istifham ingkari. merupakan contoh balaghah, tepatnya ilmu bayani nya .Metode penelitian ini menggunakan metode Kualitatif. Peneliti membaca beberapa sumber referensi seperti ‘Ulûmul Qur’ân, kaidah-kaidah tafsir dan buku-buku terkait lainnya. Hasil penelitian ini menemukan bahwa setiap pertanyaan itu tidak selamanya mengenai kata tanya yang butuh jawaban,namun disini mengenai tentang pertayaan pengingkaran suatu perbuatan. Jenis istifham pada Qs. Al-Baqarah 258 berbentuk istifham Ingkari dan kata tanya yang tidak memerlukan jaaban tetapi pertayaan pengingkaran suatu perbuatan.
Root Cause Identification of Incomplete Medical Records Filing in Outpatient Clinic at Hospital X Malang City Perdana, Yudha; Imam, Cecilia Widijati; Al Rasyid, Harun
Jurnal Kedokteran Brawijaya Vol. 33 Supplement 1 (2024)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jkb.2024.033.01.5s

Abstract

Completeness of medical records is one indicator of the quality of health services in hospitals. The completeness of medical records at X Hospital still does not meet the national standards that have been set. The purpose of this study was to identify the root cause of the incompleteness of the outpatient medical record document at Hospital X Malang City. This study used a descriptive research design by reviewing medical record documents and FGDs. Document review was conducted on 111 medical records taken by random sampling. Identification of the root of the problem is carried out through FGD activities by applying the 5 Why's. The results of the FGD showed that there were three factors that contributed to the incompleteness of medical records at X Hospital, namely humans, machines, and methods. The root of the problems identified were not having electronic medical records, the number of patients was not proportional to the allocation of time for doctor's services, medical and nursing assessment sheets were combined into 1 sheet, lack of knowledge of doctor assistants, and quality indicators and telemedicine SOPs that were still not differentiated from outpatient clinics.
The Gait of Aqidah Philosophy Study Program Alumni and Their Contributions in the Development of Civil Society Al Rasyid, Harun; Kamaluddin, Kamaluddin
Al-Fikru: Jurnal Ilmiah Vol. 18 No. 2 (2024): Desember (2024)
Publisher : STAI Serdang Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51672/alfikru.v18i2.535

Abstract

This study aims to analyze the work of alumni of the Aqidah and Islamic Philosophy study program, Faculty of Ushuluddin and Islamic Studies, Islamic University of Sumatera Utara, with a focus on observing the contributions made and the strategic areas of civil society development that alumni do. The research used a descriptive study-based qualitative method, and data collection techniques using observation, interviews and document analysis. Furthermore, the data collected was analyzed using the Miles and Hubberman interactive model including data reduction, data presentation, and conclusion drawing. The results of this study indicate three findings, namely first, the role of alumni in taking part in building and fostering communities in Sumatra and several regions in Indonesia has been proven by the community as evidenced by the strategic position of alumni both in government and private institutions. Second, the role of alumni is more focused on the fields of education, counseling and guidance. Third, there is close involvement between study program managers, alumni, and partners in improving the work of alumni. This collaboration has proven to be an important factor in the success of a more sustainable and effective community development program.
Strengthening Youths’ Morals Through Character School Khusnah, Lailatul; Al Rasyid, Harun
Tadibia Islamika: Journal of Holistic Islamic Education Vol 3 No 1 (2023): Tadibia Islamika: Journal of Holistic Islamic Education, May 2023
Publisher : Universitas Islam Negeri K.H. Abdurrahman Wahid Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28918/tadibia.v3i1.348

Abstract

This study investigates the effectiveness of character schools (known as "sekolah karakter or sekuter") in instilling moral values in adolescents, particularly in the context of today's technology-driven world where children can easily access information independently, including content that may not be suitable for their age. Iqro Club is an institution dedicated to religious and social activities, providing a platform for positive engagement, skill development, and the cultivation of a respectful and virtuous Muslim identity among adolescents. The research problem addressed in this study revolves around understanding how character schools (sekuter) contribute to moral reinforcement in adolescents. The primary objective is to assess the practical implementation of moral strengthening through character schools (sekuter). This research adopts a qualitative approach, employing a case study research design, and is conducted at Iqro Club in Pekalongan Regency. Data collection methods encompass observation, interviews, and document analysis, while data analysis involves data reduction, presentation, and drawing conclusions. The study findings reveal three key stages: planning, implementation, and evaluation. During the planning phase, Iqro Club formulates a tailored lesson plan and curriculum that align with the specific needs of adolescents. The implementation phase adheres to established standards, including opening procedures, Quran recitation, content delivery, discussions, and concluding activities. Importantly, the content and discussions are strategically designed to address moral indicators. Finally, in the evaluation phase, participants are required to complete a daily checklist to assess their progress and engagement in the character school program.
Manhaj Tarjih Muhammadiyah: Perspektif, Sumber, Pendekatan & Prosedur Teknis Pohan, Selamat; Hasibuan, Khoirul Amru; Ningrum, Kurnia Kristiya; Aisyah, Aisyah; Al Rasyid, Harun
MUDABBIR Journal Research and Education Studies Vol. 5 No. 2 (2025): Vol. 5 No. 2 Juni-Desember 2025
Publisher : Perkumpulan Manajer Pendidikan Islam Indonesia (PERMAPENDIS) Prov. Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56832/mudabbir.v5i2.1874

Abstract

Penelitian ini membahasa tentang Manhaj Tarjih Muhammadiyah dengan konsep metodoloogis pada pengambilan hukum islam yang menghubungkan pada pendekatan tekstual, rasional, dan etis-spritual. Penelitian ini menemukan bahwa konsep Manhaj Tarjih menyajikan model ijtihad yang seimbang, dan menjaga kemurnian dari ajaran serta membuka ruang pada pembaharuan yang bersifat kontekstual. Pada kerangka penelitian ini menekankan bahwa komitmen dari Muhammadiyah terhadap moderasi, objektivitas dan kemaslahatan dalam merespon pembahasan terkait keislaman yang kontemporer.
Co-Authors Agus Tri Indah K Aisyah Aisyah Al Ghozi, Haidarul Ghalib Alawiyah, Sofy Amalia Suzianti Anungputri, Pramita Sari Anwar, Syuhaila Aqila Aqila, Aqila Araminta, Mita Permatasari Arisandi, Dimas Ferdian Arrahma, Nabila Aulia , Rachmat Aulia, Ashrafah Alaifhi Boy Nurtjahyo Damayanti, Ria Darus, Aliya Fatma Ulfani Denny Erica DEWI SARTIKA Diah Zakiah Djajalaksana, Susanthy Erdi Suroso Eviana Norahmawati Fadli, Muhammad Luqman Faturrohman, Dani Fauzi, Aqshal Fibra Nurainy Fitriana, Elly Gajah, Azizah Sabrina Handono Kalim Hasibuan, Ernida Hasibuan, Khoirul Amru Hasibuan, Nurul Huda Hayati, Devi Humaira Helmi Ridho, Muhammad Holipah, Holipah Husnul Khotimah, Muti Imam, Cecilia Widijati Indraningtyas, Lathifa Indriati, Sukma Ivlatia, Siti Mahrami K, Khairunnisa Kamaluddin Kamaluddin Khusnah, Lailatul Kurniawan, Gladys Lestari, Mia Dwi Listyoko, Aditya Sri Lolita, Nona Lukman Hakim Maulana, Arjuna Dwi Muhammad Anshory, Muhammad Muhammad Nur Nadiyyana, Siti Ningrum, Kurnia Kristiya Nurul Hartini Nyoman Artha Megayasa, Nyoman Artha Otik Nawansih Perdana, Yudha Pohan, Selamat Pranoto, Bono Pratiwi, Suryanti Dwi Putra, Ngakan Putu Parsama Putri, Bella Tiara Rahmayanti, Fida Ramadhan, Fitratul Ritonga, Dinda Nur Annisa Rusdiansyah Rusdiansyah Sabrina Aulia Rahma Safitri, Diyah Ayu Safitri, Linda Santoso, Agus Andreas Sari, Nadyra Sary, Linda Mareta Sazly, Syukron Setyawan, Ungky Agus Shinta Puspitarani, Karina Sitorus, Nurul Jumadissaniyah Soekarno, Hari Sony Agung Santoso, Sony Agung Sri Budhi Rianawati, Sri Budhi Sri Hidayati Stephanie Rengkung, Stephanie Sudono, Irfan Sugiri, Yani Jane Suryanto Sosrowidigdo Tanto Pratondo Utomo Teguh Setiawan Thontowi Djauhari Tiranda, Monica Florenza Udin Hasanudin Ulfianty, Adinda Saskia Salsabila Wahono, Cesarius Singgih Wahyuni, Shelly Wandana, Nina Wijaya, Emerson Suta Wisnu Satyajaya Yudhanto, Hendy Setyo Yuliandari, Puspita