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Alfitri Alfitri
Universitas Padjadjaran
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Journal : Frontiers on Healthcare Research

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Perceptions of Patient-Centered Care at Dr. M. Djamil General Hospital Dorisnita, Dorisnita; alfitri, alfitri; Yauma, Fithratil
Frontiers on Healthcare Research Vol. 2 No. 2 (2025)
Publisher : Rumah Sakit Umum Pusat (RSUP) Dr. M. Djamil

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63918/fhr.v2.n2.p58-65.2025

Abstract

Background: Patient-Centered Care (PCC) is a key component of health services that emphasizes respect for patient dignity, provision of information, active participation, and collaboration in decision-making. Dr. M. Djamil General Hospital needs to evaluate the implementation of PCC from the patient’s perspective to identify service gaps and improve care quality. This study aimed to assess the implementation of PCC across four main dimensions: dignity, information provision, patient participation, and collaboration. Methods: This study employed a descriptive quantitative design with a cross-sectional approach, involving 353 inpatients selected through stratified random sampling. Data were collected from January to June 2024 using a structured questionnaire adapted from Harvey Picker’s PCC framework. Each dimension was measured with a Likert scale and analyzed descriptively. Results: Implementation of PCC was rated highly in terms of dignity by physicians (94.94%) and nurses (96.32%). Information provision received positive perceptions for physicians (75.92%) and nurses (77.34%), but lower for dietitians (57.79%) and pharmacists (57.79%). The participation dimension was rated lower for physicians (58.36%), dietitians (54.67%), and pharmacists (66.01%), while nurses received a comparatively better score (56.66%). Collaboration was perceived positively for physicians (54.96%) and nurses (58.07%). Conclusion: The implementation of PCC showed favorable results in dignity, information, and collaboration, while patient participation remained suboptimal. Strengthening effective communication and enhancing active involvement of all healthcare professionals, including pharmacists and dietitians, were essential to improve the quality of patient-centered care.
Co-Authors - Afrizal Adam, Ryan Agustinne, Hermince Anggelia Akbar, Dinar Tri Akbar, Dinar Try Akhmad Haries Alamsyah - Alicya, Alicya Alisyahbana, M. Iqbal Ambarwati Anang Dwi Santoso Andries Lionardo, Andries Andy Alfatih Anugrah, Erwin C Apriyadi Apriyadi, Apriyadi Ardi Abbas Ardiyan Saptawan Aryansah, Januar Eko Aulia Rahman Austin, Trecy BAYUNA, I WAYAN Budiyanto, Mumahammad Nur Darmawati Darmawati Dewi Maryah Diana Dewi Sartika, Diana Dewi Didi Tahyudin dorisnita, dorisnita Elsa Yuniarti Exposto, Levi Anatolia S.M. Fefta, Andy Fikri, Ady Firman Firman Fitra Arya Dwi Nugraha Fitri Fitri Fitri Wulandari Furqan, Ana Amalia Furqan, Ana Amalia Hamidin Hamidin Helmi Helmi Hendrik Hendrik Hilda Zulkifli HP, Dadang Husni Thamrin Imam Ghozali Iman, Maidi Muhammad Imania, Katriza Imanullah, Rijal Indang Dewata Indraddin Isabella Isabella Jayenti Efendi, Retno Kholek, Abdul Kholek, Abdul Kurniawan, Aka M. Husni Thamrin Madani, K.M. Isnaini Mahadika, Alam Mahalul Azam Mahu, Rusmiati Mandiri, Prabu Muhamad Ikbal Muhammad Husni Thamrin, Muhammad Husni Muhammad Yusuf Abror Muzayyin Ahyar Nadjib, Abdul Najib, Abdul Nasyaya, Annada Nengyanti Nengyanti, Nengyanti Netrawati, Netrawati Neviyarni, Neviyarni Nindrea, Ricvan Dana Nova Yanti Nurwijayanti Pahira, Lira Pauzia, Pauzia Prabujaya, Sena Putra Presta, Oscar Devi Putra, Bayu Rahmandra Putra, Bayu Rahmandra Rahmat Hidayatullah Rahmawati, Wafiq Raniasa Putra Ridhah Taqwa, Ridhah Rihaliza, Rihaliza Rizaldi, Rizaldi roza, Defia Rudi Irawan Ryan Adam Saputra, Fani Hendra Sari, Marlinda Setiawan, Adek Simarmata, Marudut J.F. Slamet Raharjo Slamet Widodo Sriati Sriati, Sriati Sriyanto Sriyanto Suardi, Suardi Supardi, Stepanus Syaifudin Zakir, Syaifudin Taqwa, M. Ridhah Tawakkal Baharuddin, Tawakkal Thamrin , Husni Thamrin, M.H. Vivit Fitriyanti Waspodo, Waspodo Wati Sukarno Putri, Mega Mega Weny Amelia, Weny Widya Anggraini Wirza, Thifla Rafifa Yauma, Fithratil Zahana, Yui Zalyanti, Detia