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Technology Optimization in Retail: The Effect of Cashless Payment and Inventory Automation on Customer Satisfaction Aurora, Zahra Lutfia; Amalia, Riska
Salam (Islamic Economics Journal) Vol. 8 No. 2 (2026): June 2026
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/cd8w3976

Abstract

This study aims to analyze the influence of cashless payments and inventory automation on customer satisfaction, both partially and simultaneously. The study used a descriptive quantitative approach with primary data obtained through the distribution of online questionnaires to 100 respondents selected using a purposive sampling technique. Data analysis was conducted using SmartPLS version 4 software. The results showed that cashless payments and inventory automation have a positive and significant effect on customer satisfaction, both partially and simultaneously. These findings indicate that the application of technology in payment systems and inventory management can improve service quality and customer experience. This study concludes that technology optimization in the retail sector plays a significant role in improving customer satisfaction. The implication of this study is the need to develop technology-based service innovations to support service quality and operational efficiency.
Co-Authors *, Robyanoor AA Sudharmawan, AA Abdillah, Althaafi Abidin, Saenal Adiwijaya, Satria Nugraha AGUS WIDODO Ahmad Arif Fadilah Akmal, Aulia Ameliany, Uphy Amin, Nur Fadilah Andrian, Firma Anjani, Adelia Putri Ashari, Firda Aurora, Zahra Lutfia Awaliyah, Alifah Nahdah Azizah, Hani Nur Darmawan, Naufal Destari, Popi Lya Diwangsa, Aji Nawis Diyanti, Daffa Dwi Sri Dwi Arsita Mursalim, Dwi Arsita Mursalim Endah Dwi Hastuti Eneng Nunuz Rohmatullayaly Faidhil Fatmawati Fatmawati Fatmawati, Fatmawati Fazrina, Afrilia Febrianto, Mory Victor Ghifari, Ahmad Ridho Hidayatullah, Rifansyah Hildawati Almah Ikbal Intan Ahmad Irianti Putri, Windy Irsani, Muhammad Kadarisman Kadarisman Khofifah, Eriska Nur Mafudhoh, Amanda Mardiah Astuti Maretta, Evelyna Shafa Margowati, Sri Mega Mustika Muhamad Brilliant Muhammad Idris Muhammad Rifai Munifatul Izzati Muzamil, Muhammad Zamzam Nabilah, Erlita Syifa Nining Andriani Nisa, Lathifatun Noor Amelia Nur Inayah Nur, Muhamad Andi Putra Nurfitria, Salwa Nurhasanah, Iis Ariska Padela, Annisa Noor Pahrudin, Gusti Patra, Syahtiawan Pawerangi, Syahrir Potton, Zainal Pratiwi, Vidya Putri, Risqina Qodariah, Qodariah Rahmah, leny Saili Rahmat Kurniawan Ramadhani, Meisya Citra Ramdani, Reza Riyan Mulfianda Rusdin, Rista Astari Rustiana Widaryati Selfianti, Andi Septia, Vivi Septiayu, Resty Shifa, Laila Nur Siska Pratiwi Siti Aisyah Siti Fatimah Nurhayati Suharli, Suharli Suhasdi, Yudis Suhuariyanti, Enik Sunra, La Syah, Afni Yan Syaharullah, Syahradefi Syahruni Junaid, Syahruni Tazkia, Najah Tharida, Maimun Tita Tanjung Sari Touku Umar Ulfa, Husnatul Umam, Hairul Wahyu Satya Gumelar Widodo, Nazran Yudhantara, Aziz Yusmalinar, Sri Zahra, Annisa Zahra, Putri Aulia Zidan, Muhammad