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HUBUNGAN KUALITAS PELAYANAN KELUHAN DENGAN KEPUASAN PELANGGAN Oktha Fanny; Muslim Muslim; Mariana R.A. Siregar
Jurnal Penelitian Sosial Ilmu Komunikasi Vol 4, No 1 (2020): Volume 4 Nomor 1 Tahun 2020
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jpsik.v4i1.1801

Abstract

This study aims to identify the relationship between service quality complaints with customer satisfaction in the Bogor branch Transvision, to identify customer characteristics, and identify the relationship between variable customer characteristics with customer satisfaction in the Bogor branch Transvision.This research was conducted at Transvision Bogor branch in March 2017. Samples taken were 76 customers. The sampling technique is using probability sampling. Data sources used include primary data such as questionnaires, interviews, and observations, and secondary data, such as books, official sites related to research. Data analysis techniques used descriptive statistical analysis and non-parametric statistical analysis. Correlation test using the Chi-Square formula and Spearman Rank with validity test using the Pearson product moment formula. Analysis X1 regarding customer characteristics, variable X2 regarding the quality of Customer Relationship Management services, and the last variable Y1 is customer satisfaction in Bogor branch Transvision. The results of the correlation between customer characteristics X1 and customer satisfaction Y1 at Transvision Bogor branch get a low correlation value, which means that there is no relationship between the two variables X1 and Y1. While the value of the correlation between the quality of service X2 with the number of customers in Transvision Bogor branch Y1 get a high correlation value means that there is a relationship between the two variables X2 with Y1. Keywords: Service Quality, Service Satisfaction, Transvision
Eksplorasi Gerak Aktif: Mengembangkan Kepercayaan Diri dan Ketangkasan Fisik Anak melalui Fun Agility Game Abriadi Abriadi; Juhanis Juhanis; Hasmawaty Hasmawaty; Muslim Muslim; Usman Usman
ARDHI : Jurnal Pengabdian Dalam Negri Vol. 4 No. 1 (2026): Februari: ARDHI : Jurnal Pengabdian Dalam Negri
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ardhi.v4i1.1855

Abstract

Motor development in early childhood is a crucial foundation for executive functions and psychosocial health. However, the current sedentary lifestyle and gadget dependency hinder the optimization of this physical potential. This community service aims to enhance children's self-confidence and physical agility through the "Active Movement Exploration: Fun Agility Game" program. The activity was conducted at TK Negeri PAUD Tamalate, Makassar, involving 93 children in the initial observation. The method employed was Guided Modeling-Practice, which includes agility circuit preparation, demonstration, and guided exploration. The game instruments included Zig-Zag Safari, Stop-Go Traffic, Balance River Stones, Ball-to-Target Trail, and Choose-Your-Path. The results showed a significant improvement in Fundamental Motor Skills (FMS), particularly in agility, balance, and manipulative coordination. Additionally, there was progress in psychological aspects, specifically in self-regulation, autonomy, and self-efficacy. In conclusion, the integration of structured yet enjoyable agility games is effective in building a strong physical and character foundation in early childhood.    
Co-Authors Abdul Razak Nasution Abriadi Abriadi Aditya Gilang Saraswata Agustini Sinaga Ajizul Hunafah Umri AKBAR MAULANA Alfi Satriadi Alma Pratiwi Alwan Hadiyanto Amalia Rezki Septiani Amin Amanda Gustari Ankladito Hazmanda Syaher AR, Hasmawaty Ardi Ardi Asraf Kurnia Baehaqi Budimansyah Budimansyah Bukhari M Chairun Annisa Aryanti Darwis Lannai Diah Mukminatul Hasyimi Dian Nurdiansyah Dimas Pratomo Fauziah Rafsani Fitriawati Fitriawati Hana Farah Frida Firismanda Heny Suseno Heri Effendi I Putu Axl Akbar Kurniawan Ikhsan Budi Wahyono Imroatul Muthoharoh Iqbal Aditya Putra Ismia Unasian Sari Jayanti Wahyuning Diyat Juhanis Juhanis Junidar Junidar Kikye Martiwi Sukiakhy Lilik Maslukhah M. Andri Bagustara Barus Maria Kurniawati Marissa Dwikartika Mia Juni Pratiwi Mobit Mobit Mohamad Arif Rahmansyah Mohamad Fadel Syahputra Muhamad Fajri Muhammad Adil Muhammad Dhafir Muhammad Fadhil Muhammad Faisal AR Pelu Muhammad Hattab Muhammad Ramadhan Muhammad Ridhwansyah Pasolo Muhammad Su’un Mukhriza Pratama Munawar Rahmat Murdahayu Makmur Nova Putri Dewanti Novianti Monyca Nur Fitriah Nur Qomari Nurmalia Hidayah Nurul Fatimah Yunita Nuur Wahidah Oktha Fanny Olih Solihin Pahlawarni Girsang Parlindungan Sinaga Petrus Subardjo Pinta Budi Pradana Hutama Pristika Handayani Ratih Siti Aminah Renny Eko Yuliarinda Retno Argian Pangesti Putri Saifuddin Amin Shafa Kamiliya Sigit Kurniawan Siregar, Mariana R.A Siti Aisyah Siti Nur Aisha Sri Azizah Nazhifah Sri Hartuti Sri Iswati Sri Yulina Wulandari Sugeng Widada Syafaruddin Syafaruddin Syamsuri Rahim Udin Supriadi Usman Usman Wahyu Retno Prihatiningsih Warsito Atmodjo Yaya Sonjaya Yaya Sonjaya Zulfahrizal Zulfahrizal