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All Journal Buletin Studi Ekonomi E-Jurnal Ekonomi dan Bisnis Universitas Udayana Jurnal Ilmu Manajemen (JIM) Jurnal Ilmu Sosial dan Humaniora Ekuitas: Jurnal Pendidikan Ekonomi Media Ekonomi dan Manajemen Dia: Jurnal Administrasi Publik AKSES: Jurnal Ekonomi dan Bisnis An-Nisbah: Jurnal Ekonomi Syariah Business UHO: Jurnal Administrasi Bisnis Journal of Economic, Bussines and Accounting (COSTING) JEPA (Jurnal Ekonomi Pertanian dan Agribisnis) Jurnal Inovasi Bisnis (Inovbiz) Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Islamic Management: Jurnal Manajemen Pendidikan Islam Martabe : Jurnal Pengabdian Kepada Masyarakat Sketsa Bisnis Jurnal Riset Inspirasi Manajemen dan Kewirausahaan OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Almana : Jurnal Manajemen dan Bisnis E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis JMD: Jurnal Riset Manajemen & Bisnis Dewantara Dedication : Jurnal Pengabdian Masyarakat Kumawula: Jurnal Pengabdian Kepada Masyarakat JURNAL EKOBIS DEWANTARA ACADEMICS IN ACTION Journal of Community Empowerment JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Syntax Idea HIRARKI : Jurnal Ilmiah Manajemen Dan Bisnis Dinasti International Journal of Education Management and Social Science Performance : Jurnal Bisnis dan Akuntansi Al-Kharaj: Journal of Islamic Economic and Business Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Annals of Human Resource Management Research e-Jurnal Apresiasi Ekonomi Dedication : Jurnal Pengabdian Masyarakat Journal of Economics and Management Scienties Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Ekuitas Jurnal Pnedidikan Ekonomi An-Nisbah: Jurnal Ekonomi Syariah Journal of Ekonomics, Finance, and Management Studies
Asep Muhamad Ramdan
Universitas Muhammadiyah Sukabumi
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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Analisis E-Service dan Kepercayaan Konsumen terhadap Kepuasan Konsumen Pengguna Website Tegar Maulidi Putra; Asep M. Ramdan; Faizal Mulia
BUDGETING : Journal of Business, Management and Accounting Vol 1 No 1 (2019): BUDGETING : Journal of Business, Management and Accounting
Publisher : Institut Penelitian Matematika Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (320.124 KB) | DOI: 10.31539/budgeting.v1i1.777

Abstract

The purpose of this study is to determine the effect of e-service quality and consumer confidence on customer satisfaction. The use of the method in this study is to use a type of sampling included in the sample random sampling and by distributing questionnaires as many as 96 to consumers. The analysis technique used is multiple linear analysis techniques, and for hypothesis testing is a statistical test partial (t test) and simultaneous testing (f test). T test results show that e-service quality (X1) has a significant effect on customer satisfaction, consumer confidence (X2) has a significant effect on customer satisfaction. Based on the F test the probability value sig 0,000 <0.10 which means that together e-service quality (X1) and consumer confidence (X2) significantly influence consumer satisfaction (Y). Conclusion, together e-service quality and consumer trust significantly influence consumer satisfaction Keywords: E-Service Quality, Consumer Trust, Consumer Satisfaction.
Keputusan Pembelian Berdasarkan Promosi dan Citra Merek Reza Aditya Nurmada; Kokom Komariah; Asep M. Ramdan
BUDGETING : Journal of Business, Management and Accounting Vol 2 No 2 (2021): BUDGETING : Journal of Business, Management and Accounting
Publisher : Institut Penelitian Matematika Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/budgeting.v2i2.1748

Abstract

Tujuan penelitian ini adalah untuk mengetahui promosi dan citra merek terhadap keputusan pembelian pada CV. Neptuns Kota Sukabumi. Metode penelitian yang digunakan oleh penulis dalam penelitian ini menggunakan metode sistem random sampling dimana penulis menyebarkan kuisioner terhadap 80 konsumen. Hasil penelitian menggunakan uji koefesien determinasi menunjukan nilai Adjuster (R2) adalah sebesar 0,517 yang berarti pengaruh promosi dan citra merek terhadap keputusan pembelian adalah 52,9% dan 47,1% lainnya dipengaruhi oleh faktor lain yang tidak diteliti. Selain itu, pengujian koefesien korelasi ganda menunjukan nilai R sebesar 0,728 yang berarti terjadi hubungan yang kuat antara promosi dan citra merek terhadap keputusan pembelian. Berdasarkan hasil uji F yang telah dilakukan, ditemukan nilai Sig. adalah sebesar 0,000 < 0,05. Simpulan, promosi dan citra merek berpengaruh secara positif dan signifikan secara bersama-sama terhadap keputusan pembelian. Kata Kunci: Citra Merek, Keputusan Pembelian, Promosi
Keputusan Pembelian Secara Online Berdasarkan Kelompok Referensi, Keluarga serta Peran dan Status Riana Afriansyah; Asep M. Ramdan; Dicky Jhoansyah
BUDGETING : Journal of Business, Management and Accounting Vol 2 No 2 (2021): BUDGETING : Journal of Business, Management and Accounting
Publisher : Institut Penelitian Matematika Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/budgeting.v2i2.1751

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh kelompok referensi, keluarga serta peran dan status terhadap keputusan pembelian pada pengguna Lazada di Kota Sukabumi. Metode penelitian yang digunakan oleh peneliti dalam penelitian ini adalah menggunakan metode deskriptif kuantitatif dan metode sampel probability sampling dengan melakukan penyebaran kuesioner sebanyak 116 kepada para pengguna Lazada di Kota Sukabumi. Hasil penelitian menunjukkan bahwa hasil uji koefisien determinasi dilihat dari nilai R Square adalah sebesar 0,291. Pengaruh kelompok referensi, keluarga, serta peran dan status terhadap keputusan pembelian secara online pada pengguna Lazada di Kota Sukabumi adalah 29,1% dan sisanya 70,9% dipengaruhi oleh faktor lain yang tidak dijelaskan dalam penelitian ini. Kemudian berdasarkan uji koefisien korelasi ganda dapat diketahui dari nilai R sebesar 0,540. Berdasarkan uji f nilai probabilitas Sig. 0,00 < 0,05. Simpulan, secara bersama-sama kelompok referensi, keluarga, serta peran dan status berpengaruh secara signifikan terhadap keputusan pembelian. Adapun untuk hasil uji t, kelompok referensi berpengaruh signifikan terhadap keputusan pembelian, keluarga tidak berpengaruh terhadap keputusan pembelian, sedangkan peran dan status berpengaruh negatif terhadap keputusan pembelian. Kata Kunci: Kelompok Referensi, Keluarga, Keputusan Pembelian, Peran, Status
Minat Beli Ulang Berdasarkan Customer Experience dan Customer Satisfaction Wenny Amelina; Acep Samsudin; Asep M. Ramdan
BUDGETING : Journal of Business, Management and Accounting Vol 2 No 1 (2020): BUDGETING : Journal of Business, Management and Accounting
Publisher : Institut Penelitian Matematika Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/budgeting.v2i1.1759

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh customer experience dan customer satisfaction terhadap minat beli ulang pada PD. Mochi Kaswari Lampion Kota Sukabumi. Metode yang digunakan pada penelitian ini adalah metode sistem random sampling dengan menyebarkan kuisioner kepada 90 orang pelanggan. Hasil penelitian menggunakan uji koefesien determinasi menunjukan bahwa pengaruh customer experience dan customer satisfaction terhadap minat beli ulang adalah 53,8% dan 46,2% dipengaruhi oleh faktor lain yang tidak diteliti. Selain itu, pengujian koefesien korelasi ganda menunjukan bahwa angka R Sebesar 0,734. Berdasarkan hasil uji f yang telah dilakukan, ditemukan nilai sig. 0,000 < 0,05 dan nilai Fhitung 50,843 > Ftabel 2,36. Adapun uji t yang telah dilakukan menunjukan bahwa Nilai signifikasi yang didapat 0,000 < 0,05 dan nilai thitung 5,008 > ttabel 1,66256. Simpulan, customer experience dan customer satisfaction berpengaruh positif dan signifikan secara simultan terhadap minat beli ulang pada PD. Mochi Kaswari Lampion Sukabumi. Adapun secara parsial, customer experience dan customer satisfaction berpengaruh positif dan signifikan terhadap minat beli ulang pada PD. Mochi Kaswari Lampion Sukabumi. Kata Kunci: Customer Experience, Customer Satisfaction, Minat Beli Ulang
Analysis of Brand Reputation and Brand Trust in Increasing Customer Loyalty of Local Cosmetic Brand (Survey of Emina Cosmetics Users in Sukabumi City) Siti Nurlela Sari; Asep M. Ramdan; Faizal Mulia Z
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 2 (2022): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i2.5190

Abstract

The purpose of this research is to measure how much influence brand reputation and brand trust have in increasing customer loyalty of local cosmetic brand Emina Cosmetics in Sukabumi City. The method used in this research is descriptive quantitative method and associative method with a quantitative approach. The sampling technique in this study used a non-probability sampling technique using purposive sampling involving 397 female respondents using Emina Cosmetics in Sukabumi City. The data analysis technique used is multiple linear regression analysis which includes multiple correlation coefficient test, coefficient of determination test, simultaneous test (F test) and partial test (T test). Research result by using the F. test shows that the calculated F valueof 256.896 > F table 3.01 with sig level. 0.00 0 < 0.05 which means that Brand Reputation (X1) and Brand Trust (X2) simultaneously have a positive and significant effect on Customer Loyalty (Y). Furthermore, using the T-test shows that each t - value Brand Reputation (X1) and Brand Trust (X2) equal to 10.878, 11.330 > t table 1.97 with sig level. 0.00 0 < 0.05 which means that Brand Reputation (X1) and Brand Trust (X2) partially have a positive and significant effect on Customer Loyalty (Y).
Analysis of Brand Image and Online Consumer Reviews on Consumer Loyalty Lisnawati Lisnawati Lisnawati; Asep Muhamad Ramdan; Dicky Jhoansyah Jhoansyah
E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Vol 22, No 1 (2021): Volume 22, Nomor 1, April 2021
Publisher : Faculty of Economics and Business, Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (235.559 KB) | DOI: 10.29103/e-mabis.v22i1.644

Abstract

This study aims to determine the effect of the brand image variable (X1) and online consumer review on consumer loyalty (Y). The method used in this research is descriptive and associative methods using a quantitative approach, the sample used is 150 respondents to consumers of Nature Republic Aloe Vera 92% Soothing Gel in Sukabumi City which are distributed using googlefrom, and using probability sampling techniques using probability sampling. random sampling. The data analysis technique used is the multiple linear analysis technique, the T test and the F test. The results of this study indicate that the brand image variable (X1) has a positive and significant effect on the consumer loyalty variable (Y) and the online consumer review variable (X2) also has a positive and significant effect on the consumer loyalty variable (Y). The coefficient of determination test results showed a value of 0.516 which can be interpreted as the percentage of variables X1 and X2 which have a value of 51.6% and the remaining 48.4% which is influenced by other factors not examined in this study.
PENDAMPINGAN UMKM TERDAMPAK COVID 19 GUNA MENINGKATKAN PEREKONOMIAN DAERAH DI KOTA SUKABUMI Asep Muhamad Ramdan; Leonita Siwiyanti
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 5, No 3 (2022): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v5i3.926-934

Abstract

Dampak pandemi COVID-19 tidak hanya melemahkan sektor kesehatan, tetapi juga  aktivitas ekonomi. Sektor riil, atau ekonomi mikro, sebenarnya harus beradaptasi melalui penerapan protokol kesehatan. Di awal pandemi, sebelum diberlakukan Pembatasan Sosial Berskala Besar (PSBB) di beberapa provinsi, kota, dan kabupaten,  pedagang kecil, pedagang asongan, dan orang-orang yang bekerja di sektor ekonomi harus kehilangan 20 hingga 60 persen dari penjualannya. Pelaksanaan kegiatan pengabdian kepada masyarakat ini dilaksanakan di wilayah kota Sukabumi. Kegiatan ini dilakukan selama 45 hari dari mulai melakukan pemetaan sampai dengan pendampingan berupa penyuluhan dan pelatihan kepada para pelaku UMKM yang terdampak oleh covid 19 ini. Pendampingan ini diberikan oleh dosen dan mahasiswa KKN UMMI  di wilayah kota Sukabumi sebagai hasil penyusunan peta potensi produk unggulan kota Sukabumi, meningkatkan pemahaman masyarakat sebagai pelaku usaha UMKM di Kota Sukabumi, meningkatkan kemungkinan digitalisasi bisnis dengan meningkatkan pendapatan dan memperluas jangkauan pemasarannya
Analisis Customer Satisfaction dan Brand Trust terhadap Customer Retention Gladis Sarah Aurelia; Asep M. Ramdan; Acep Samsudin
Journal of Management and Bussines (JOMB) Vol 1 No 1 (2019): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v1i1.599

Abstract

The aim this research is to know the influence of customer satisfaction and brand trust toward customer retention. The method of this research is using kind of samples including random samples and questionnaires to 101 consumers. The analytical technique, in here is multiple linear analysis technique, and for the hypotesis testing, we use statistic test partially (testing t) and simultaneous test (testing f). The reseacrh result for testing t indicates that both customer satisfaction (X1) and brand trust (X2) have significant influence towards customer retention (Y). According to probability value of sig. 0,000 < 0,05 means that both satisfaction (X1) and brand trust (X2) have significant influence towards customer retention (Y). Keywords : Customer Satisfaction, Brand Trust, Customer Retention
Analisis Store Environment dan Emosi Positif terhadap Impulse Buying Ayi Muhyidin; Erry Sunarya; Asep M. Ramdan
Journal of Management and Bussines (JOMB) Vol 1 No 1 (2019): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v1i1.602

Abstract

The purpose of this study was to analysis the effect of store environment and positive emotions on impulse buying in the cafe. The method used in this study is the use the type of probability sampling includes in the simple random sampling. The sample used in this research was 100 respondents and data collection methods using a questionnaire. The analysis technique using validity test, reliability test, multiple linear regression analysis, including test coefficient of determination, multiple correlation coefficient, simultaneous test (F test), and partial test (T test). The results of the test coefficient of determination seen from value (Adjusted R2) of 0,425 can be interpreted that the effect of Store Environment and Positive Emotions on Impulse Buying is 42,5%. The remaining 57,5% is influenced by other factors not explained in this study. Based on the multiple correlation coefficient test seen from the R value of 0.661, it shows that there is a strong relationship between store environment and positive emotions with impulse buying. Based on the F test the probability value sig. 0,000 <0,10, which means that together Store Environment (X1) and Positive Emotions (X2) significantly influence Impulse Buying (Y). Conclusion, based on the t test showing Store Environment (X1) has a significant effect on Impulse Buying (Y), Positive Emotions (X2) has a significant effect on Impulse Buying (Y). Keyword : Store Environment, Positive Emotions, Consumer Satisfactio
Kekuatan Keunikan Produk dan Word Of Mouth terhadap Keputusan Pembelian Ibnu Agung Permana; Asep M. Ramdan; Faizal Mulia Z
Journal of Management and Bussines (JOMB) Vol 1 No 1 (2019): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v1i1.608

Abstract

The purpose of this study was to determine the uniqueness of the product and word of mouth towards purchasing decisions at the UMKM UMKM Sukugumi Sugema UMKM. The research method used by the authors in this study used a system of random sampling where the authors distributed questionnaires to 75 consumers. The analysis technique used by the writer is using multiple linear regression analysis techniques, multiple correlation coefficient and determination coefficient. And to test the hypothesis the author uses a partial statistical test (t test) and a simultaneous test (f test). The results of the study using the determination coefficient test shows the value (Adjuster R2) of 0.749 which means the influence of product uniqueness and word of mouth on purchasing decisions is 76% and 24% influenced by other factors not examined. In addition, testing multiple correlation coefficients shows an R value of 0.869, which means there is a strong relationship between product uniqueness and word of mouth towards purchasing decisions. Based on the results of the F test that has been done, the sig value is found. 0,000 <0,05. Conclusions, product uniqueness and word of mouth partially have a significant effect on purchasing decisions. Keywords: Product Uniqueness, Word Of Mouth, Purchasing Decision.
Co-Authors Abdul Azis Haiqal Acep Samsudin Ackbar Pirdaus Adinda Indriana Adistia Afra Maulia Ai Nurhalimah Aisha, Salsabil aljaidi, salha said Alwi Noer Muhamad Andini Widya Yasa Anggry Tri Hernizar anisa nurfitriani Anita Yuliana Antariksa, Nabiel Salim Apriliani Sya’diah Asriyanik . Astriani Puji Lestari Aulia Agustian Ayi Muhyidin Azizah, Shella Farhatul Clara Candra Komala Cut Ani Rohana Danial, Deni Muhammad Dara Balinda Utami Nur Islam Deni Muhammad Danial Dicky Jhoansyah Dina Apriani Elah Elah Elvira Dewi Santika Ema Hilma Meilani Eneng Susan Erik Candra Pertala Erry Sunarya Evrida hayati Fahmi Hidayahtullah Faizal Mulia Z Faizal Mulia Z Fajar Riza Ul Haq, Fajar Riza Famela Sophya Suciati Fany Mutia Rizki Farijah, Alni Nuraeni Farijah, Alni Nuraeni Fasmala, Aji Heryana Fauzi, Hamdi Waslan Febriyan Subagya Fendira lutfianisa Feny Aldiana Fuji Siti Nurfitrah Gladis Sarah Aurelia Halimatul Fitriah Hana Qurota A'yun Handawani, Aprilia Salsiah Hanifah, Bunga Haq, Qubaila Nurul Hasan Wirayuda Hendita Yosepa Herwanto, Bayu Marga Nurmaulana Hidayah, Annisa Nur Ibnu Agung Permana Ike Rachmawati Ilfam Yaksi Ilham Budiman Indri Safitri Indri Safitri, Indri Intan Firmantiny Yulia Jasmine Balqist Juliaristanti, Vira Kambali, Laraswati Karin Maulia Sulaeman Koernia, Zahra Zakiyyah Kokom Komariah Kokom Komariah Komala, Clara Candra Leonita Siwiyanti Leonita Siwiyanti Lestari, Nurila Ayu Lia Amelia Lienry Salsia Putri Suryadi lisa pebrila Lisda Lisda Lisnawati Lisnawati Lisnawati M. Arief Ramdhany Maria Ulpah Marsya Ma’ruvinna El-Mekka Rostianto Maulani, Almah Mella Azhar Nisrina Meysha Alyani Vinasti Mita Tri Utami Mochammad Maulana Hasan Jaelani Muchammad Alfan Purnama Muhamad Alvi Irpansyah Muhamad Alvi Irpansyah Muhamad Arief Ramdhany Nandy Gumilang M Nashif Fauzan Abdillah Natasya, Ayudiya Nor Norisanti Novy Anggraini Nur Ajeng Setia Wiguna Nuraeni, Ranti Nurfatimah, Nyimas Nurhalimah, Sifa Nurhamidah, Nadiza Septiyani Nuri Firdayanti Nurinda Rahmawati Nurmala, Resa Nurmillah, Risma Permadi, Intan Kamil Dwi Prilla Waristina Gunarto Purwaningsih, Fitriana Ayu Putri Hawa Alkatiri R Deni Muhammad Danial Rahmadhani, Aqiela Rahmah Ummi Ramdani, Nugi M. Rani Santika Rayhan Ar Rasyid Reni Uniana Reny Sukmawani Resa Nurmala Resha Afrilla Respi Saputri Restu, Wulan Fuji Reza Aditya Nurmada Ria Ulvia Erza Riana Afriansyah Ridha Kholidah Rihan Rahmawati Rijaldi, Sya'rony Muhammad Risma Nurmillah Rosanti Rosanti Salia Zahra Maulida Salma Tamsyiatissanusiyah Salsabil Aisha Sami Raras Sandra Dwi Pratiwi Sansan Nurhasanah Santika, Elvira Dewi Santika, Rani Saputri, Respi Seira Aryatilandi Selfia Ratna Kasih Selfia Ratna Kasih selvi rahmawati Septiani, Fanysa Siska Oktavia Sita Nurwahidah Siti Nuraminah Siti Nurlela Sari Sonia Firdaus Sopyan Saori Sopyan Sauri Sri Fitri Widianingsih Sri Nuranti Sri Tania Nurhasanah Suandi, Zeri Fratama Suciati, Famela Sophya Sulaeman, Karin Maulia Sunarya, Erry Surahman, Zakilla Stephania Syawaliyah, Nisrina Tarisa Nur Fadilah Tegar Maulidi Putra Tetty Sufianty Zafar Tuti Mulyani Ulfah Siti Lathiifah Ummi, Rahmah Utami Qaulan Tsaqila Vira Juliaristanti Wenny Amelina Wulan Fuji Restu Wulan Puspitasari Wulansari, Febi Yeni Nur Apriliyani Yosepa, Hendita Zafar, Tetty Sufianty