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Pardamean Daulay
Universitas Terbuka
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Challenges and Readiness of Public Organizations in Electronic-Based Services: A Study at the Medan City Land Office Anzar Abidin Nadjpa; Sawitri Budi Utami; Pardamean Daulay
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6349

Abstract

This study will discuss and analyze the challenges and readiness of government or public organizations in implementing an electronically integrated mortgage service (HT-el) policy implemented by the Medan City Land Office. The basic question in this study is how the challenges and readiness of resources, organizational units and the use of methods in implementing an electronically integrated mortgage service (HT-el) policy are. In order to examine this topic, the theory of policy implementation by Charles O. Jones (1984) will be used as an analytical knife. This study finds that resource support, especially human resources, is a challenge for organizations considering that the transformation of service methods from conventional forms to electronic-based services requires a certain capacity, expertise and creativity in addition to the quantity of resources to ensure that the application for HT-el issuance can be served. To ensure that HT-el services are carried out perfectly, the Land Office has carried out bureaucratic reforms, either through the determination of certain functional positions based on expertise, institutionalization of ethics and the establishment of Service Integrity Zones.
Co-Authors Abdul Mahsyar Abdul Malik Abdul Rahman Abdul Rahman Abdurokhman, Abdurokhman Adventina Dachi Afni Khafsoh, Nur AGUS PRASTYAWAN Agus Prastyawan Alifathur Rohmah Alifathur Rohmah Amir Fadhilah Amir Fadhilah Annisa Rahmita Soemarsono Anzar Abidin Nadjpa ARDHIE RADITYA Asbanu, Yohanis Badrus Zaman Badrus Zaman Badu Pakuna, Hatim Bagus Haryanto, Rino Bambang Setiawan Chanif Nurcholis Desi Andriani Dian Ekowati Djonet Santoso Erlambang Budi Darmanto Evline, Evline Faried Effendy Fatia Fatimah Findiyani Ernawati Asih Firmani, Iqro Gabe Simorangkir, Indra Hafni Hafsah Hafsah, Hafni Hanif Nurcholis Hasan Sayfullah Hasan Sayfullah Hatim Badu Pakuna Hatim Badu Pakuna Hunowu, Momy Hunowu, Momy A Indrawatiningsih, Nonik Iqbal Miftakhul Mujtahid K. Kuryadi Klau, Ferdinandus Kolis, Mat Kuryadi, K. Lilis Amalia Lilis Amalia, Lilis Listyorini, Etty Mayang Anglingsari Putri, Mayang Anglingsari Merlitriaswati Merlitriaswati Merlitriaswati, Merlitriaswati Muchlis, Maulana Muhamad Chairul Basrun Umanailo Muhammad Sawir Mukhayyarotin Niswati Rodliyatul Jauhariyah Muktiyanto, Ali Muta'allim, Muta'allim Muta’allim Mutiara Ulfah Novi Tri Ratnasari Novianita Rulandari Novianita Rulandari Nursyifa, Aulia Nurusobah, Nurusobah Petrus Kase Prihatin Lumbanraja Prihatin Lumbanraja Putri Rahmadani Reniati Reniati Reny Amalia Permata Rina Yulianti Rina Yulianti Robiyatin, Siti Rofiul Huda Rooselyna Ekawati Rosadi, Raesita Rakhmawati Rulandri, Novianita Rulinawaty Sabib Nurullah Sahyar . Sari Kusuma Dewi Sawitri Budi Utami Sifak Indana Sugiran Sugiran Sugiran Sugiran, Sugiran SUSANTI Susi Listiani Sutini Sutini Sutini Sutini, Sutini Suyono Makruf Syaikhu, Ahmad Tidarwanto, Rangga Tita Rostitawati TITIN SUNARTI Tubagus Ismail Wahyu Saputro Wasis Widodo Widodo Yuli Tirtariandi El Anshori Yurizka Melia Sari Yusi, Ahmad Budairy Zaid, Zaid Zikriyani, Hikmah