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All Journal Jurnal Ilmu Pertanian Indonesia Jurnal Teknologi Industri Pertanian Jurnal Ilmu dan Teknologi Hasil Hutan JURNAL HUTAN LESTARI Jurnal Simetris Jurnal Bahan Alam Terbarukan Jurnal Penelitian Hasil Hutan Acta Aquatica: Aquatic Sciences Journal JURNAL ILMIAH MAHASISWA AGROINFO GALUH JURKAM: Jurnal Konseling Andi Matappa Jurnal Ilmu dan Teknologi Kayu Tropis Jurnal Administrasi dan Manajemen PERENNIAL Journal of Sylva Indonesiana Jurnal Penelitian Hasil Hutan Journal of Information Systems and Management Jurnal PkM MIFTEK Jurnal Sylva Lestari Makara Journal of Technology Jurnal Penelitian Hasil Hutan
Dede Hermawan
Departemen Hasil Hutan, Fakultas Kehutanan Dan Lingkungan, Institut Pertanian Bogor
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mechanical Engineering Social Sciences Other

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Journal : Journal of Information Systems and Management

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Penerapan Sistem Manajemen Mutu ISO 9001:2015 dalam Mendukung dan Menunjang Pemasaran terhadap Perhotelan: Narative Literature Review Merici, Elfriyani Angela; Hermawan, Dede
Journal of Information Systems and Management (JISMA) Vol. 3 No. 6 (2024): December 2024
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v3i6.418

Abstract

This study aims to determine the application of quality management in hotels. The data used in this study aims to describe the forms of management responsibility, resource management, product realization processes, measurement, analysis and improvement in hotels. This type of research is descriptive qualitative. The data obtained will be tested for its validity using source and technique triangulation, in which the researcher compares the data obtained from the informants and the observations to check the correctness of the data. The results of the study show that the quality management system in hotels has been formally implemented but the factual implementation has not fully proceeded according to procedures. Therefore, the organization needs to establish a special quality team and regularly remind employees about the importance of following the rules that have been set. Keywords-Quality Management System, Management Responsibilities, Resource Management, Product Realization, Measurement, Analysis and Improvement
Co-Authors Abdillah, Imam Busyra Adi Santoso ADI SANTOSO Agus Yuniawan Isyanto Ahmad Syahrir Aisyah, Syifa Akhiruddin Maddu Alessandro Geovani Damanik Alfarisi, Muhammad Tsalman Algifari, M. Alimuddin Alimuddin Andi SRD Lestari Anita Firmanti Apri H Iswanto Apri Heri Iswanto Apri Iswanto Apri Iswanto, Apri Astari, Lilik Bagus MARTIANTO Bambang Subiyanto Bernadeta Ayu Widyaningrum Bernadeta Ayu Widyaningrum Budi Setia Deni Purnomo Deni Purnomo Deni Purnomo Deni Zulfiana Dimas Triwibowo Elfrida Ratnawati Endang Sukara Fathur Rohman, Muhammad Iqbal Fauzi Febrianto Fauzi, Habal Fauziah, Rizkia Fazhar Akbar Firda A. Syamani Firda Aulya Syamani Fisimar, Farhan Al Gustan Pari Gustan Pari Gustan Pari Hakim, Mizanul Heni Pujiastuti Hidayat, Danih Jian Ikhsan Guswenrivo Iman Hidayat Ismadi Ismadi Ismadi Ismail Budiman Ismail Budiman Ismail Budiman Jajang Suryana Jajang Sutiawan Jajang Sutiawan Jajang Sutiawan Kenji Umemura Khairun Hidayat Khoirunnissa, Khoirunnissa Kurnia Wiji Prasetiyo Kurnia Wiji Prasetyo Lina Karlinasari Lisman Suryanegara M. Farouq Iksan Madani, M Fikri Haikal Mangurai, Silvia Uthari Nuzaverra Mayang Maolana, Ikhsan Merici, Elfriyani Angela Muh Yusram Massijaya, Muh Yusram Muhammad Agus Muljanto Muhammad F Ikhsan Muhammad Firdaus Muhammad Sadir Muhammad Y Massijaya Muhammad Zairin Jr Munadian, Munadian Murni Handayani Mustamu, Sofia Naresworo Nugroho Narto Nijar, Afnan Farhan Nofrisman Jaya Putra Zendrato Nurhaida, . Odang Carman Pari, Rohmah Prama Hartami Ramadani, Arfah Ramadhan, Dikri Ramadhan, Risan Rani Andriani, Rani Riska Surya Ningrum Robi’atul Utami Aini Rohny Setiawan Maail Rosa, Tina Salim Hiziroglu Sasa Sofyan Munawar Sasa Sofyan Munawar Siti Nursaadah, Siti Sopyan, Alif Wahyu Stafian Nisa, Rihab Subyakto Subyakto Subyakto Subyakto Subyakto Subyakto Subyakto Subyakto Suci Mardhatillah Sudarmanto Sukirno Sukirno Sukma S. Kusumah Sukma Surya Kusumah Sukma Surya Kusumah Sukma Surya Kusumah Sukma Surya Kusumah suratmi, tri Surdiding Ruhendi Surdiding Ruhendi Surdiding RUHENDI Syamani, Firda Aulya Triguna, M Ivan Wida Banar Kusumaningrum Yunia Frida Adelka Yusuf Hadi Yusuf Hadi, Yusuf Yusuf Sudo Hadi