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Journal : Journal of Local Government Issues

Interoperability Governance: An Analysis of the Impact of Digitization of Public Services on Local Government Mutiarin, Dyah; Lawelai, Herman; Sadat, Anwar; Nastia; Wijaya, Andi Arya Maulana; Sa'ban, L.M. Azhar
Journal of Local Government Issues Vol. 7 No. 2 (2024): September
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/logos.v7i2.30388

Abstract

The study highlights the significance of understanding the impact of digitalization on public services in local government organizations, particularly about coordination strategy and digitalization policy. The rapid advancements in information technology have transformed the delivery and acquisition of public services, necessitating a comprehensive understanding of the factors influencing the efficiency of digital services.  A quantitative approach was used, with Smart-PLS 3.0 analysis involving respondents from South Buton Regency local government organizations. Data collection was conducted through a direct survey in the field. The results showed a strong relationship between coordination, strategy, and digitalization policy, with a significant relationship between these factors and the effectiveness of digital services. However, no significant relationship between digitalization policy and digital service effectiveness was found. The results of this study provide valuable insights into the dynamics of interoperability governance and the nuanced relationships between coordination, strategy, digitization policy, and digital service effectiveness in local government organizations. Despite the significant influence of coordination and strategy, the role of digitalization policy on digital service effectiveness suggests the need for further evaluation or a change in policy approach. Limitations of this study include the small sample size and focus on one geographical area, so caution is needed in generalizing the findings. Nevertheless, this study contributes significantly to understanding the implementation of digitization in public services, with practical implications for policy development and management practices.
Co-Authors Achmad Nurmandi Ahmad Sahide Akbar Nur Aziz Alfinta, Muhammat Alim Aliy, Muhammad Firyal Alnamira Alzarliani, Waode Andy Arya Maulana Wijaya Ansar Suherman, Ansar Anwar Sadat Ashrofil, Muh Asiri, La Asrin Asrin Asrin Asrul Nazar Aulia Kartika Putri Aulia Nur Kasiwi, Aulia Nur Basir, Askal Baulete, Elaine Cecep Nuryadin Cendy Rahmawaty Darlis, Muhammad Akbar Ali Darni Darni Darojatun Andara Desfitha Maharani Putri Doli, La Dyah Mutiarin, Dyah Eka Setia Ningsih Eko Priyo Purnomo Eko Satria Erfina, Erfina Fahrisky, Agi Fani, Wa Ode Farid Yusuf Nur Achmad Farid Yusuf Nur Achmad Farid Yusuf Nur Achmad Ferdi Ferdi Fitriani Fitriani Gazalin, Junaid H a r d i n Hadmar, Ahmad Muhardin Hamjah Bonso Hanafi, Sukwan Hardinda, Hardinda Haris Hasimin Hasimin Hastuti Hastuti Ilami, Ain Husnatul Imron Sohsan, Imron Indah Kusuma Dewi Irwan Ishaq, L.M. Ahsan Jovita, Hazel Jubba, Hasse Kartika Putri, Aulia Kasmaludin L.M. Azhar Sa'ban La Linus La Ode Muhammad Ilham Lestaluhu, Malfira Lia Hanifa Mahyudin Mahyudin Marzuki Maulana, Harry Fajar Mega Seita Misran Misran Muh Askal Basir, Muh Askal muhamad iksan Muhammad Ikbal Muhammad Rizal Ardiansah Putra Mujiono Sairun R Mustar Syamsuddin Nabila Salam Nastia Nastia Nastia Nastia, Nastia Nurfaiza, Nurfaiza Nurlinda Nurlinda, Nurlinda Nursalin, Nursalin Nurtang Nurtang Prakoso, Velandani Restiani, Sitti Ainun Rina Lestari Riski, Riski Rostina Rostina Sa'ban, LM Azhar Salma Salma Salma Samritin Sandi Lubis Saputri, Meri Meliyanti Sa’ban, L.M Azhar Selfianti Faisal Arsik Shintia Yuniarti Suardi, Wahdania Suardi, Wahdania Taedang, Muryanto Tasmin, La Ode Tenorio, Christine B. Tohirin Tohirin Wa Afrianti Wa Ode Sitti Mayang Wijaya, Andi Arya Maulana Wiranto, Dwi Yanto, La Younus, Muhammad Younus, Muhammad Yudarsat, Andre Putra Yusna, Yusna Zainudin, Arif