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All Journal Potensia Kodifikasia: Jurnal Penelitian Islam Al-Ihkam: Jurnal Hukum dan Pranata Sosial MIQOT: Jurnal Ilmu-ilmu Keislaman AT-TAFAHUM: Journal of Islamic Law AL-HUKAMA´ SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Taqnin: Jurnal Syariah dan Hukum SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat BUSTANUL FUQAHA: Jurnal Bidang Hukum Islam Jurnal Darma Agung Al-Ahwal Al-Syakhsiyyah: Jurnal Hukum Keluarga dan Peradilan Islam El-Ahli : Jurnal Hukum Keluarga Islam JCDD Islamic Circle Familia: Jurnal Hukum Keluarga Kalosara: Family Law Review Journal of Islamic Economics Lariba Al-Hukama: The Indonesian Journal of Islamic Family Law Edukasia Islamika: Jurnal Pendidikan Islam Al-Hayat: Journal of Islamic Education
Zuhdi Hasibuan
Sekolah Tinggi Agama Islam Negeri Mandailing Natal
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Analysis of the Legal Implications of TikTok's Exoneration Clause on Platform Liability Under Indonesian Consumer Protection Law Tobing, Ridwan; Hasibuan, Zuhdi
Islamic Circle Vol. 6 No. 1 (2025): Islamic Circle
Publisher : Prodi Hukum Ekonomi Syari'ah STAIN Mandailing Natal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56874/islamiccircle.v6i1.2449

Abstract

The development of digital technology raises new legal issues, especially related to the provisions on the limitation of platform liability (exoneration) in consumer protection efforts. Consumers often encounter obstacles in seeking justice because platforms generally claim to only act as intermediaries, thus denying responsibility for problems arising between third parties. TikTok's limitations on liability in its legal relationship with consumers need to be studied further because they are related to the protection of consumer rights in the digital era. This study analyzes the exoneration clause in TikTok's terms and conditions from the perspective of Consumer Protection Law in Indonesia. The focus of the study is on the exoneration clause set by TikTok, which limits users' rights to obtain compensation for certain losses. Based on the results of the analysis, this clause has the potential to conflict with Article 18 of Law No. 8 of 1999 concerning Consumer Protection because it eliminates the balance of rights and obligations between TikTok and users. The limitation of liability that only reaches the total payment in the last 12 months is considered unbalanced and has the potential to harm users. Through this study, it is recommended that the clause be changed so that it can be in line with the principles of justice and applicable regulations, then can provide protection for consumers and avoid legal risks in the future.
Co-Authors Ahmad Faisal ainunnisa Akhyar Akhyar Akhyar AmrarMahfuzh Andri muda Nst Asrul Hamid Asrul Hamid Dedisyah Putra Edi, Sabrun Fauzi, Ahmad _Fauzi Hamid, Asrul Harahap, Titi Martini Hayati, Nelmi Hutagalung , Nurlina Idris Idris Idris Idris Idris Ilham Ramadan Khairurrijal Khairurrijal khairurrijal Lailan Nahari Marlian Arif Nasution Muhammad Irsan Barus Nasution, Suryadi Nst, Andry Muda Paisal Rahmat Panjaitan, Alpisahri Pohan , Ali Jusri Pohan, Ali Jusri Rahmat Linur Raja Ritonga Resi Atna Sari Siregar Saniah, Nur Siregar, Resi Atna Sari Siti Kholijah Sumper Mulia Harahap, Sumper Mulia Suryadi Suryadi Syaipuddin Ritonga Tobing, Ridwan Yuli Rahmadani