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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENDAFTARAN ONLINE PADA BPJS KESEHATAN MELALUI APLIKASI MOBILE JKN Nova Indriani; Maiza Duana; Fitriani Fitriani; Yulizar Yulizar; Ihsan Murdani
An Idea Health Journal Vol 4 No 03 (2024)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v4i03.331

Abstract

Tremendous technical progress has defined the period of contemporary globalization. BPJS Kesehatan released a mobile application called JKN. The goal is thatcustomers can quickly benefit fromthe service.Theauthor conducted this study in order to understand and identifyhowto assess customer satisfactionand related service quality. BPJS Kesehatan online registrant via mobile JKN. The quantitative approach is the method taken in this study. Quantitative techniques are applied to deliberate data analysis after research instruments used for data collection challenge pre-existing assumptions. Based on research findings and data analysis, customer satisfaction of STNK JKN in South Aceh Regency is influenced by service quality. Based on the hypothesis test, it has shown that the calculated value (5.941>1.98472) or sig <? (0.00 = 0.00) is greater than the table inconclusion, client happiness is influenced by the quality of services provided, namely JKN car registration can be taken based on the findings of studies that have been conducted. This shows that customer satisfaction with JKN car registration is influenced by service quality variables, supporting the hypothesis. With an R2 of 0.284, it can be concluded that 28.4% of the satisfaction variable is explained by the service quality variable
Pemanfaatan Kartu Jaminan Kesehatan Nasional (JKN) Dalam Meningkatkan Efektivitas Pelayanan Kesehatan Pada Puskesmas Menggamat Nurul Maghfirah; Maiza Duana; Fitriani Fitriani; Danvil Nabela; Yarmaliza Yarmaliza
An Idea Health Journal Vol 5 No 02 (2025)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v5i02.351

Abstract

The Government always strives to improve the quality of public health services nationally, and one of these efforts is using social security. Utilizing health services using National Health Insurance can make it easier for people to seek treatment at no cost. With this national health insurance, people can enjoy the same service facilities and increase the effectiveness of health services at the Menggamat Community Health Center. Therefore, Community Health Centers are required to constantly make efforts and be committed to meeting the standards and regulations made by the Government. This research aims to determine what factors influence the use of the National Health Insurance Card (JKN) in increasing the effectiveness of health services at the Menggamat Community Health Center. This research is quantitative with a cross-sectional approach, conducted in January 2024 with 105 respondents using a purposive sampling technique. The data was analyzed using the Chi-Square test. There is no significant relationship between the level of education and utilization of National Health Insurance (JKN) with a p-value = 0.631 > 0.05 OR value of 1.375 (CI = 0373-5.069), there is a significant relationship between the level of knowledge and utilization of JKN with a p-value = 0.023 < 0.05 OR value of 2.531 (CI = 1.126-5.687) then there is a relationship between people's perception of seeking medical treatment from a healer/shaman and the use of JKN with a p-value = 0.002 < 0.05 OR value of 0.265 (CI = 0.113-0618). Services at the Menggamat Community Health Center can be said to be effective based on several criteria for measuring effectiveness; however, public awareness in carrying out health checks at the Menggamat Community Health Center is still lacking based on the perception of the community who still seek treatment from healers/shamans.
Community-based WASH and CERIA-PHBS Model for Post-Flood Health Recovery in Rural Aceh Teungku Nih Farisni; Yaemaliza; Safrizal; Arrazy Elba Ridha; Fitriani; Zakiyuddin; Fitrah Reynaldi
Society : Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2026): Mei
Publisher : Edumedia Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55824/229wpt42

Abstract

This community engagement program was implemented in Lawet Village, West Aceh, a flood-prone rural area severely affected by the November 26, 2025 disaster, which resulted in environmental degradation, limited access to safe water, inadequate sanitation facilities, low adoption of clean and healthy living behaviors (PHBS), and the absence of safe educational spaces for children. The program aimed to improve post-disaster community health resilience through an integrated community-based approach combining Water, Sanitation, and Hygiene (WASH) interventions with the CERIA-PHBS (Cerdas, Edukatif, Interaktif, dan Aman) model. The program was conducted through five stages: socialization, participatory assessment, technology implementation, mentoring and evaluation, and sustainability planning. Key interventions included the installation of a community-based clean water system, provision of ≥10 portable handwashing stations (CTPS), health education for families, and the establishment of a child-friendly educational space. A pre–post descriptive evaluation was used to assess changes in knowledge and behavior. The results showed significant improvements, including increased access to clean water, improved PHBS practices from approximately 25% to ≥70%, enhanced community knowledge, and strengthened capacity of ≥10 health cadres. In addition, more than 60 children participated in CERIA-PHBS activities, with improved hygiene behavior and psychosocial well-being. This integrated model demonstrates effectiveness in accelerating post-flood health recovery and offers a scalable and sustainable approach for disaster-prone rural communities.  
Co-Authors Alamsyah, T. Anggun Triana Aniska, Tiara Anwar, Sufyan Aprilia Arung Natasya Arami, Ayu Arrazy Elba Ridha Arundhana, Andi Imam Asmarida Ayuning, Dwi Azwar Azwar Darmawi Darmawi Dewi Susanna Duana, Maiza Edaniati Edaniati Endah Anisa Rahma, Endah Anisa Fahlevi, Muhammad Iqbal Fatimah Wati Fikri Faidul Jihad Firman Firdauz Saputra Firzan Firzan Fitrah Reynaldi Giovanni Oktavinanda Hanifah, Uli Hasrah Junaidi, Hasrah Ihsan Murdani Ihsan Murdani Indriani, Nova Is, Jun Musnadi Khotimah Khotimah Kusumawardani, Eva Flourentina Lili Eky Nursia N Luthfi, Fakhrurradhi M.Raja Tuleut Maghfirah, Nurul Mai Suriani Maiza Duana Mardi Fadillah Mohamad Gazali Mursyidin Mursyidin Mutiara Hasnah Nabela, Danvil Nadya Eka Syahrani Nellis Mardhiah Nih Farisni, Teungku Nih Farisni, Teungku Nih Farisni Nova Indriani Nurdin, Ambia Nuril Ade Baskila Nurlisma Nurlisma Nurul Lisa Nurul Maghfirah Onetusfifsi Putra Pipi Rahayu Polanunu, Seinab Nailus Primarini Anggra Putri Amanda Rahayu Indriasari Rahayu Indriasari Rahmi, Mira Mauliza Resa Nazwa Reynaldi, Fitrah Reynaldi, Fitrah Rifaldi Rinaldy Rinaldy Rinaldy Rinaldy Rinawati Rinawati Safrizal Safrizal - Safrizal Safrizal Samsul Bahri Sasrianda Waruwu Serino Siti Aminah Rahman Susy Sriwahyuni Teungku Nih Farisni Teungku Nih Farisni Teungku Nih Farsini Veni Nella Syahputri, Veni Nella Venni Nella Syahputri Virna Rahma Qeysha Yaemaliza Yarmaliza Yarmaliza, Yarmaliza Yulizar Yulizar Yulizar Yulizar Yuwen Serly Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin, Zakiyuddin zakiyuddin, Zakiyuddin