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All Journal Jurnal Ilmu dan Teknologi Kelautan Tropis ILMU KELAUTAN: Indonesian Journal of Marine Sciences BULETIN OSEANOGRAFI MARINA JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Monex: Journal of Accounting Research Jurnal Penelitian Sains Viabel : Jurnal Ilmiah Ilmu-Ilmu Pertanian International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Profesi Pendidikan SIMBIOSA Jurnal Pendidikan dan Pembelajaran Indonesia (JPPI) Akasia: Artikel Ilmiah Sistem Informasi Akuntansi Jurnal Penelitian Ilmu Sosial dan Eksakta JAPI: Jurnal Akses Pengabdian Indonesia Mujtama': Jurnal Pengabdian Masyarakat Balance : Media Informasi Akuntansi dan Keuangan Jurnal Pengabdian West Science Journal of Accounting Information System Riset Ilmu Manajemen Bisnis dan Akuntansi Prosiding International Conference on Sustainable Innovation (ICoSI) Jurnal Pengabdian Indonesia Journal of Industrial and Syariah Economics Jurnal Ekonomi, Manajemen, Akuntansi
Fauziyah Fauziyah
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Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Other

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Journal : Riset Ilmu Manajemen Bisnis dan Akuntansi

 1 
Pengaruh Audit Kepatuhan Prosedur Pelayanan terhadap Tingkat Kepuasan Pasien pada Puskesmas Prambon Kab. Nganjuk Moh. Ilham Cholid; Fauziyah, Fauziyah; Beby Hilda Agustin
Jurnal Rimba Riset Ilmu manajemen Bisnis dan Akuntansi Vol. 3 No. 4 (2025): November : Riset Ilmu Manajemen Bisnis dan Akuntansi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/rimba.v3i4.2189

Abstract

This study aims to examine the influence of compliance audit on service procedures toward patient satisfaction at Prambon Public Health Center, Nganjuk Regency. The research is driven by concerns over a decline in the average number of patients in 2024 compared to previous years. This decline in patient visits is a key issue that prompted the need to investigate the relationship between compliance audits in service procedures and the resulting impact on patient satisfaction. A descriptive quantitative approach was used in this study, with 100 respondents for each variable. The sample was determined using probability sampling with a simple random sampling technique, involving both employees and patients who visited the health center during the period between 2021 and 2024. Data were collected through questionnaires, observations, and interviews to ensure a comprehensive understanding of the issue. The regression analysis revealed that service compliance audits have a significant impact on patient satisfaction, contributing 56.67% to the overall patient experience. This finding suggests that improving the service procedures through compliance audits can be a key factor in enhancing patient satisfaction at Prambon Public Health Center. The results of this study provide important insights for healthcare administrators, indicating that regular compliance audits should be integrated into healthcare management practices to maintain and improve patient satisfaction.
Co-Authors Aditya, Mohamad Ragil Afkar, Taudlikhul Akbarimansyah, Remi Alvinah, Ike Amanda Astri Pratiwi Febrianti Ani Haryati, Ani Anna Ida Sunaryo Purwiyanto Apriliana, Linda Astutik, Erna Puji Athohillah, M. Azziky, Muhammad Daffa Beby Hilda Agustin Dwi Lestari Fadillah, Rama Afan Fathan, Muhammad Fatkhul Wahab, Fatkhul Fatmanegara, Fahmi Faturrohman, Aa Fitri Agustriani Fitria Nur Hasanah Freddy Supriyadi Frida Lina Tarigan, Frida Lina Gusri, Ariqoh Athallah Gusti Diansyah Hairul Huda Hakim, Dr.Lukman Hanindita, Amelia Widya Hariawan, Ferry Hartoni Hartoni Heron Surbakti Iman, Muh Irwanto, Ade Iskandar Zulkarnain Isnaini Isnaini Khabib, Samsul Khozim, Ahmad Abdul Lestari, Ning Intan Lisaria Putri, Rumanintya M. Athoillah, M. Meldiansah, Reza Melki Melki Moh. Ihsan Moh. Ilham Cholid Mohamed, Che Abd Rahim Muhamad Nur Muhammad Athoillah, Muhammad Muhammad Hendri Mutakin, Manarul Iza Ningsih, Ellis Nurjuliasti Noor, M Wildan Novita, Aliya Putri Nur Rohmah Nursyamsiyah, Siti Oktaviani, Siti Paden, Oktavianus Prameswari, Yudistya Meidi Purwanti, Indriyani Samba Puspitorini, Palupi Rahmah, Mutiara Ramadhinda, Hannisa Ratna Ekawati Redho Yoga Nugroho Riris Aryawati Rivaldo, Muhammad Hamim Riyadi, Dede Rofiqi, Ainur Rosmiati Rosmiati Rozirwan . Runtuwene, Faithly Jabez Jefune Sabrina, Amalia Nur Sadsiwi, Kartini Mitayani Safitri, Leni Samuela, Joeanna Talita Satianingsih, Rarasaning Setianegara, Cintarin Shera, Shinta Clarita Dwi Simanjutak, Denis Andreas Slamet Arifin Sobah, Nurus Souhoka, Bagas Adiansyah Sri Luayyi Sunandes, Aris Susanti, Ester Mei Syafiq, Ahmad Zuhair Syahbani, Muhammad Fahri Syarifah, Andimi Hana' Tengku Zia Ulqodry Utomo, Sigit Prihanto Vikria, Vikria Wafiq, Ahmad Ahsanul Wardani, Waqiah Nilam Wardatus Sholihah Whendasmoro, Raditya Galih Widiar Onny Kurniawan Wike Ayu Eka Putri Winarta, Yoga Yustiasih, Yustiasih Zaman, Akhamd Qomaru Zamrodah, Yuhanin Zulakarnain, Iskandar