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Physical Evidence (Tangibles) in Class III Inpatient Services at Sidoarjo Regency Hospital: Bukti Fisik (Tangibles) Dalam Pelayanan Rawat Inap Kelas III Rumah Sakit Kabupaten Sidoarjo Monicha, Mawar; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 16 (2021): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v16i0.1141

Abstract

Improving public services organized by hospital agencies is often a community demand. In general, the cause is an imbalance between the number of service requests and the hospital's ability to meet these needs. As a result, service recipients often criticize the services they receive. This study aims to determine and analyze the Physical Evidence (tangibles) in Class III Inpatient Services Bhayangkara Pusdik Sabhara Porong Hospital, Sidoarjo Regency. This study used descriptive qualitative method. The results showed that physical evidence (tangibles) in Class III Inpatient Services at Bhayangkara Pusdik Sabhara Porong Hospital, Sidoarjo Regency was running quite well, in terms of the administrative service process that was not difficult, the condition of the sleeping facilities was quite good and comfortable, but still needs attention. and improved regarding the number of inadequate bed facilities, cleanliness and additional chairs for the patient's family.
Performance Quality of the State Civil Apparatus of the Sidoarjo Regency Transportation Service: Kualitas Kinerja Aparatur Sipil Negara Dinas Perhubungan Kabupaten Sidoarjo Pujo, Pujo; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 12 (2020): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v12i0.1153

Abstract

The State Civil Apparatus (ASN) is a government employee who has a very important role in the implementation of local and regional development. The State Civil Apparatus (ASN) in charge of the Sidoarjo Regency Transportation Service carries out services and maintains an excellent work ethic, as well as the totality of performance so as to provide benefits to the community. The purpose of this research is to describe and analyze the quality of the performance of the State Civil Apparatus at the Transportation Service of Sidoarjo Regency. This study focuses on a performance theory proposed by Mitchell with performance indicators, namely the quality of work. This study uses a descriptive qualitative method with data obtained and collected using observation, documentation, interviews and using books, journals and policy documents as sources. The results of this study are the quality of the performance of the State Civil Apparatus at the Transportation Service of Sidoarjo Regency which has shown good work results in accordance with the rules and tasks given. The existence of providing welfare for the apparatus in the form of rewards for employees whose performance has a positive impact on work motivation. The level of awareness of responsibility in carrying out the duties of each State Civil Apparatus is already high, either with direct or indirect supervision by the leadership.
Efforts to Improve Discipline of Sidoarjo Regency Environmental and Hygiene Service Employees: Upaya Peningkatan Kedisiplinan Pegawai Dinas Lingkungan Hidup dan Kebersihan Kabupaten Sidoarjo Pamungkas, Tri Yan Putra; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 12 (2020): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v12i0.1154

Abstract

Work discipline is highly emphasized to civil servants for the success of an organization or government agency, which is more broadly a common goal that has been designed together. The purpose of this study is to analyze and describe the level of performance and factors that affect the performance of employees at the Department of Environment and Hygiene, Sidoarjo Regency. The method used is a qualitative method with a descriptive approach. This study focuses on one performance indicator, namely discipline. Data collection techniques in the form of observation, documentation, and interviews with sampling technique. The data analysis technique is by collecting data, presenting data, reducing data, and drawing conclusions. The results of this study indicate that employees at the Environmental and Hygiene Service of Sidoarjo Regency still have employees who are late and neglect finger print attendance. In addition, there is a lack of motivation from leaders to their subordinates not to be late.
The Government's Role as a Pioneer in Raising Public Awareness About Waste Management: Peran Pemerintah Sebagai Pelopor dalam Meningkatkan Kesadaran Masyarakat Tentang Pengelolaan Sampah Anggraeni, Risa Prasasti; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 10 (2020): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v10i0.1160

Abstract

The role of the village government in this case is influential in increasing public awareness about waste management in Lalak Village with the village government program, namely sorting waste independently which aims to increase public awareness about the importance of waste management due to the lack of role of the village government in increasing public awareness through management rubbish. The purpose of this study was to determine and understand the role of the village government which has an impact on public awareness in waste management in Lajuk Village, Porong District, Sidoarjo Regency. This study focuses on the role of the village government, namely the role of the village government as a pioneer. The method used in this study is descriptive qualitative method with data collection techniques carried out by observation, documentation, interviews with informants and using sources from books and journals.
Service Quality for Village Government: Kualitas Pelayanan Pemerintah Desa Putra Wibowo, Hary; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 18 (2022): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v18i0.1212

Abstract

The Village Government is one part of the state administrators who have the task of providing good quality public services to the community based on five indicators of public services, namely tangible, reliability, responsiveness, assurance and empathy. The analysis technique in this study uses the service quality (Servqual) technique or a technique that produces a gap score derived from the results of service performance to the community with the expectation of service quality expected by the community. The results of this study indicate that the quality of administrative services for the Banjarbendo Village Government, Sidoarjo District, Sidoarjo Regency can be categorized as poor administrative service quality because it produces an overall average gap score (-0.3400) and a gap score on the five dimensions 1) Physical Evidence/ Tangible (-0,13809) with bad category, 2) Reliability (-0.3728) with bad category, 3) Responsiveness (-0.3356) with bad category, 4) Assurance (-0.3587) with bad category, and 5) Caring/Empathy (-0.2548) with bad category.
Communication Strategy Of The Pepelingasih Program: Strategi Komunikasi Program Pepelingasih Silvia Rahmawanti, Mada; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 20 (2022): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v20i0.1226

Abstract

Pepelingasih program involving pioneer youths throughout the province that concentrates on environmental care, especially river cleanliness from piles of garbage. Pepelingasih as a government program certainly has many challenges, in addition to the lack of public awareness regarding waste as well as how to implement or implement other programs to have a positive impact. This study aims to determine the communication strategy of the Pepelingasih program in Sidoarjo Regency. The focus in this research is Implementation according to Edward III on communication in Pepelingasih, Sidoarjo Regency. This study used a qualitative descriptive research method. Data collection techniques are through observation, interviews and document analysis. The data analysis technique uses the Miles and Huberman model in Sugiyono (2014: 246), namely data collection, data reduction, data presentation, drawing conclusions. The result of this research is that communication in the transmission dimension has been going well in accordance with the applicable standard procedures and guidelines. The dimension of clarity in getting public information can be seen on the Disparbudpar and Pepelingasih Instagram, and you can also come directly to the Sidoarjo Regency Disparbudpar office by meeting the youth staff. The consistency dimension has provided consistent services and information based on Standard Operating Procedures.
The Effect of Employee Performance on the Quality of Administrative Services: Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Administrasi Dwi Putri, Novia; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 19 (2022): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v19i0.1227

Abstract

The purpose of this study was to determine and analyze the effect of employee performance on the quality of administrative services at the Tanggulangin District office, Sidoarjo Regency. The research method used is correlational quantitative research. The sampling technique was Accidental Sampling and the determination of the sample size using Isaac & Michael's table calculations amounted to 347 respondents. The results of data analysis obtained from the respondents' questionnaires indicate that there is an influence between employee performance and the quality of administrative services at the Tanggulangin District office, Sidoarjo Regency as evidenced by the partial test with the value of the independent variable obtained that (sig < a = 0.000 < 0.05). This result is also evidenced by a simple linear regression analysis test, the value obtained from a simple linear regression analysis of employee performance is 0.837. Multiple correlation coefficient test obtained a value of 0.716 or close to 1 so that there is a strong relationship between the independent variables and the dependent variable. Multiple Determination Test to get the results of R Square is 0.576. It means that the rise and fall of the dependent variable is influenced by the independent variable, namely 57.6%, while the remaining 42.4% is influenced by other variables outside the variables studied.
Effectiveness of The Familly of Hope Program: Efektifitas Program Keluarga Harapan Dwi Novia, Santi; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 19 (2022): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v19i0.1228

Abstract

The purpose of this study was to describe and analyze the Effectiveness of the Family Hope Program in Banjarbendo Village, Sidoarjo District, Sidoarjo Regency. The research method used is descriptive research with a qualitative approach. The data collection techniques used are interviews, observation and documentation with one key informant including the PKH supervisor in Banjarbendo Village and informants including the Head of the Welfare Section, Head of the Family Hope Program Division, Sidoarjo Social Service, recipient participants PKH benefits. The data analysis technique in this research is data collection. data reduction, data presentation and drawing conclusions. The results of the study can be seen that in the that in achieving goals, it has been able to achieve its goals especially in the education and health sectors, and the impact it has has a positive impact on PKH beneficiary families.
Socialization of the General Election Commission's Continuous Voter Data Update Program: Sosialisasi Program Pemutakhiran Data Pemilih Berkelanjutan Komisi Pemilihan Umum Pujianto, Bambang; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 21 (2023): January
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v21i0.1295

Abstract

The purpose of this study was to determine, analyze the socialization of the continuous voter data updating program of the General Election Commission of Sidoarjo Regency. Qualitative descriptive research methods and data collection techniques through interviews, observation and documentation. Determination of informants is done by purposive sampling method. Data analysis techniques through data collection, data reduction, data presentation, drawing conclusions. The results of this study indicate that the socialization of the continuous voter data updating program of the General Election Commission of Sidoarjo Regency is by direct and indirect socialization. Direct socialization was carried out with the OPD regarding the ongoing voter data updating program of the General Election Commission of Sidoarjo Regency and carried out socialization in high schools (SMA) in Sidoarjo Regency. Meanwhile, indirect socialization is carried out using social media owned by the General Election Commission of Sidoarjo Regency.
Implementation of Waste Management Policy: Implementasi Kebijakan Pengelolaan Sampah Muzakki, Ahmad Fikri Alif; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 21 (2023): January
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v21i0.1302

Abstract

Implementation of Waste Management Policy at TPA Jabon District, Sidoarjo Regency. Garbage is something that is not used, not used, unpleasant or something that is thrown away that comes from human activities and does not happen by itself. The sources of waste include waste originating from settlements, waste originating from public places, waste originating from offices, waste originating from highways, waste originating from industry (industrial waste), waste originating from/plantations, Garbage originating from mining, waste originating from agriculture and fisheries. Therefore, management is needed to control it so that it does not have a negative impact on public health.This research is a qualitative descriptive approach, with two research locations, the first is the Sidoarjo Environmental and Hygiene Service, and the second is the Final Disposal Site (TPA) in Jabon. The focus of this research is based on the theory of implementation of Edward III with resource persons who can explain the conditions in the field. Data collection techniques were carried out by means of interviews, observation and documentation. The analytical techniques used in this study were collecting data, reducing data, and drawing conclusions.The results showed that the implementation of the Waste Policy at the TPA, Jabon District, Sidoarjo Regency in terms of communication between governments was not optimal due to the lack of commitment from the parties, lack of human resources, optimal disposition and optimal bureaucratic structure.
Co-Authors Abiyyah, Eka Azhar Agnes Tri Mahnolita Agustin, Tiara Agustina, Isna Ahmad Fikri Alif Muzakki Ahzana, Irma Fa'ada Aini, Muwaffiq Lailatul Ainurrohman, Muhammad Alief Akhsanur Rizqi, Muhammad Aqil Alfi, Lisa Dwi Alfiyanti, Nurin Amalia, Rikha Andini, Flosovi Anggraeni, Faradilla Dwi Anggraeni, Risa Prasasti Arydianti, Fadila Putri Audy Arilia, Syavira Aviyah, Aviyah Ayu Purbasari Balqis, Diana Bambang Pujianto Bambang Pujianto Bambang Santoso Haryono Baskoro, Deny Indra Bhaskara, Gasti Dias Choiriyah, Ilmi Dea Marista Devi Novitasari, Devi Dian Rahma Santoso Dwi Novia, Santi Dwi Putri, Novia Elisa Indah Suryani Eni Rustianingsih Faizin, Moh. Fatthurahman, M. Aditya Fauziah, Lusi Indri Firda Anggi Prianka Fitria Rizki Wijaya Gusti Ilman Akbar Haditiya, Dwi Meliyarosa Hary Putra Wibowo Hendra Sukmana Heri, Mohammad Hermawan, Irdani Hidayahtullah, Ananda Putri Ida Ayu Putu Sri Widnyani Ikhsan Setiawan Ikhsan Setiawan Ilmi Usrotin Choiriyah Ilmi Usrotin Choiriyah, Ilmi Islamic Nurfajriyah Isna Fitria Agustina Isnaini Rodiyah Istanto, Hadi Iva Mareta Dewi Kartikasari, Trisnaning Khikmawati, Nurul Khilmi, Lailatul Khirom, Zitni Syifa’al Kornelia, Bella Anggun Kozin LAILATUL FITRIAH Lestari, Dita Dwi Lestari, Wahyu Indah Madinah, Charisma Eka Mai Puji Lestari Makhfud Mardiyono Mardiyono Masithah, Laila Maylita, Betari Rus Mediawati , Noor Fatimah Monicha, Mawar MUFIDAH, LAILATUL MUSLIMIN Mutrafidah, Rizky Marriery Muzakki, Ahmad Fikri Alif Nada, Silvi Qothrun Naini , Kusnul Khuluqin Ningtias, Mala Nuraif Tri Nofi, Nofi Noor Fatimah Mediawati Novianigsih, Erisa Permadani Bella Novinda Pricilia Novita Dwi Herlina Nugraeni, Annisa Cahyaning Nur Aliyah Rohalia, Ari Nur Fadillah, Nur Nur Maghfirah Aesthetika Nur Qomariyah, Halimatus Laili Nur, Muhammad Sofyan Nurfajriyah, Islamic Nurisnain, Mahdarizky Muhammad Nuriyah, Rizky Sinta Nurlitha, Rahma Ayu Omega Puspita Pamungkas, Tri Yan Putra Pane, Chairunnas Parwestri, Diana Pitaloka, Icha Octavia Dyah Pramita, Emy Dewi Prasiwi, Safira Diah Pujo, Pujo Purnomo, Fellita Intan Putri Putra Wibowo, Hary Putri, Desi Diana Putry, Hanny Pradany Rachmawati, Dyah Febri Radita Andriana Madjid Rafsanjani, Moch. Jalaluddin Rahmadani, Rafdiah Iftisyah Riana, Arisma Desy Ridwan Ridwan Rizqiyah, Nadya Rokmahwati, Pungki Romadhona, Ferina Rostania, Cici Mei Nur Ruci Arizanda R Sabila, Nauly Sabrina, Bella Ayu Sakti Tia Salsabillah, Ni’matus Hilda Sentifolia, Shendya Rossi Setyoningasih, Ari Shenia Agustin Shintya Kurniawati Shobakh, Nur Izzatus Silvia Rahmawanti, Mada Siswapranata , Fadiana Zahra Sri Budi Purwaningsih, Sri Budi Sukmono, Rita Sulistiya, Gita Nanda Sutanto, Slamet Hari Suwanti, Julia Eka Cesar Suwardi Suwardi Suwito, Anggara Tri Tinara, Ella Triebuana Dewi Hayuningtyas U.B, Ahmad Riyadh Ulhaq, Naufal Alwan Dhiya Usrotin Choiriyah, Ilmi Utami, Fitria Rochma Wahyu Taufiq Waluyo, Ahmad Didit Wandira, Adellia Eka Winarko, Arief Dwi Wirahayu, Choif Puspa Wiwit Hariyanto Yuda, Satya Arya Yulianto, Jovanca Lintang Arwana Yusuf Hariyoko Zahraamadhani, Salsabila Az Zahran, Evan Dwi Zuhri, Muchamad Syaifuddin