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All Journal Journal of Economics, Business, & Accountancy Ventura Media Wisata Jurnal Penelitian Pendidikan Jurnal Riset Pendidikan Ekonomi Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Journal of Economic, Bussines and Accounting (COSTING) Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Kesehatan Global Journal of Innovation in Business and Economics Idaarah: Jurnal Manajemen Pendidikan JURNAL MANAJEMEN Jurnal Wacana Ekonomi Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Bubungan Tinggi: Jurnal Pengabdian Masyarakat AKTUAL Cakrawala Repositori Imwi Jurnal Ilmiah Satyagraha Journal of Economics and Business UBS International Journal of Marketing and Human Resource Research Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Jurnal Sains Manajemen Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Journal of Social Research Service Management Triangle : Jurnal Manajemen Jasa HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan Jurnal Ilmiah Kesehatan Masyarakat Research of Service Administration Health and Sains Healthys Jurnal Indonesia Sosial Sains Cerdika: Jurnal Ilmiah Indonesia Innovative: Journal Of Social Science Research Health Research Journal of Indonesia Jurnal Multidisiplin Sahombu Carmin: Journal of Community Service International Journal of Economics, Management and Accounting Journal of Knowledge Management JOURNAL OF Qualitative Health Research & Case Studies Reports VISA: Journal of Vision and Ideas Jurnal Penelitian Pendidikan Indonesia ManBiz: Journal of Management and Business Economic and Business Horizon Jurnal Cendekia Ilmiah Jurnal Pengabdian Kepada Masyarakat Indonesia Borneo Nursing Journal
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Pengaruh Kualitas Sistem, Kualitas Informasi Dan Tingkat Pengetahuan Pada Aplikasi Mobile JKN Terhadap Pelayanan Pendaftaran Rawat Jalan Di RS Hermina Samarinda Nisfi Ruwaidah Zahro; Rian Andriani; Wiseto P. Agung
Borneo Nursing Journal (BNJ) Vol. 8 No. 2 (2026)
Publisher : Akademi Keperawatan Yarsi Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61878/bnj.v8i2.1023

Abstract

Penelitian ini menganalisis pengaruh kualitas sistem, kualitas informasi, dan tingkat pengetahuan/literasi digital pengguna aplikasi Mobile JKN terhadap pelayanan pendaftaran rawat jalan di RS Hermina Samarinda. Penelitian ini menggunakan pendekatan kuantitatif dengan analisis regresi linier berganda melalui uji F dan uji t terhadap 190 responden. Hasil penelitian menunjukkan bahwa kualitas sistem, kualitas informasi, dan tingkat pengetahuan/literasi digital secara simultan berpengaruh signifikan terhadap pelayanan pendaftaran rawat jalan, dengan kualitas informasi sebagai variabel yang paling dominan. Temuan ini menegaskan pentingnya peningkatan kualitas aplikasi, akurasi informasi, dan literasi digital pengguna guna mendukung pelayanan pendaftaran rawat jalan yang lebih efektif.
Strategi Koordinasi Antar Unit Kerja dalam Mencegah Keterlambatan Pengajuan Klaim BPJS di Rumah Sakit Jannah Kota Serang Mayang Wulandari; Rian Andriani; Kahar Mulyani
VISA: Journal of Vision and Ideas Vol. 6 No. 1 (2026): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Delays in submitting BPJS claims are a crucial challenge in the hospital financing system, having a direct impact on cash flow and service quality. At Jannah Hospital in Serang City, this problem is chronic, with pending claims reaching hundreds of cases and receivables value of hundreds of millions of rupiah. This study aims to examine the coordination strategy between work units in preventing delays in submitting BPJS claims, using Henry Mintzberg's coordination theory approach which includes five mechanisms: mutual adjustment, direct supervision, work process standardization, output standardization, and skill standardization. The methodology used is a qualitative approach with a case study design. Data collection techniques include in-depth interviews, participatory observations, and document studies. The research informants totaled 21 people consisting of structural officials, medical staff, administration, casemix, and other related units. The data were analyzed using thematic analysis methods to identify coordination patterns and key barriers. The results of the study showed weak coordination systems across units as the main cause of delays. It was found that strengthening direct supervision and standardization of work processes is a key strategy. This study recommends the establishment of cross-unit SOPs, improved staff skills training, and integrated reporting systems as solutions to speed up and streamline the claims process.
Transformasi Kompetensi Perawat dan Optimalisasi Mini Conference dalam Meningkatkan Mutu Layanan Keperawatan I Wayan Tunjung; Rian Andriani; Rinawati Rinawati
Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Vol. 12 No. 1 (2026): JMK Yayasan RS.Dr.Soetomo, April 2026
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jmk.v12i1.2502

Abstract

Mutu layanan kesehatan menjadi perhatian utama masyarakat yang mengharapkan pelayanan optimal, layak, dan sesuai kebutuhan. Mutu tersebut dipengaruhi oleh berbagai faktor, terutama kompetensi tenaga kesehatan serta dukungan sistem yang memungkinkan pelayanan berlangsung cepat, tepat, efisien, dan efektif. Tujuan penelitian ini mengetahui pengaruh tingkat kompetensi perawat dan kegiatan Mini Conference terhadap mutu layanan di ruang rawat intensif RSUD Kota Mataram. Jenis penelitian yang digunakan kuantitatif, pendekatan survei analitik dan desain cross sectional. Populasi penelitian ini seluruh perawat di ruang rawat intensif di Rumah Sakit Umum Daerah Kota Matarang. Sampel sebanyak 82 orang dengan teknik total sampling. Intrumen yang digunakan berupa kuisioner tingkat kompetensi perawatan, kegiatan Mini Conference dan mutu layanan yang telah dilakukan uji validitas dan reliabilitas. Analisis data menggunakan uji regresi linier berganda, Uji T, Uji F, dan Uji Koefisien Determinan (R2). Nilai R Square 0,171 yang berarti tingkat kompetensi perawat dan kegiatan “Mini Conference” secara bersama sama memiliki pengaruh sebesar 17,1% terhadap mutu layanan.
The Influence of Educational Content, Podcasts, and Patient Testimonials on Instagram on Generation Z's Treatment-Seeking Interest at M Hospital Jakarta Maria Theresia Pinsasia; Rian Andriani; Didin Syarifuddin
International Journal of Marketing & Human Resource Research Vol. 7 No. 1 (2026): International Journal of Marketing and Human Resource Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v7i1.3349

Abstract

This study examines the influence of educational content, podcasts, and patient testimonials on Instagram on Generation Z's willingness to seek treatment at M Hospital Jakarta. The research employs a quantitative approach with a survey method involving 125 Generation Z respondents who actively use Instagram, selected through simple random sampling. Data were collected using validated and reliable questionnaires containing indicators for educational content, podcasts, patient testimonials, and treatment interest variables. Multiple linear regression analysis was used to determine the effect of each variable on treatment interest. The findings reveal that all three variables educational content, podcasts, and patient testimonials significantly influence Generation Z's interest in seeking treatment at M Hospital Jakarta. Educational content demonstrates a positive and significant effect (coefficient 0.298, p < 0.05), podcasts show a positive and significant impact (coefficient 0.352, p < 0.05), and patient testimonials exhibit a positive and significant influence (coefficient 0.287, p < 0.05). Simultaneously, these three variables account for 69.1% of the variance in treatment interest (R² = 0.691, F = 89.941, p < 0.001). These results indicate that health-related content designed attractively and educatively on social media, particularly Instagram, can enhance Generation Z's trust and motivation to utilize healthcare services, while strengthening hospital promotional strategies. This research provides valuable implications for hospitals in designing appropriate and effective social media-based promotional strategies to reach younger generations. Through engaging and educational content, podcasts, and patient testimonials, hospitals can increase treatment interest and build a positive image among Generation Z, who are increasingly active in the digital media landscape
The Influence of Resilience and Workload on The Intention to Stay Among Nurses at Bunda Medika Jakabaring Hospital, South Sumatra Province Andra Kurnianto; Rian Andriani; Oke Andikarya
Jurnal Wacana Ekonomi Vol 25 No 1 (2025): Jurnal Wacana Ekonomi
Publisher : Fakultas Ekonomi Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52434/jwe.v25i1.43120

Abstract

The demand for healthcare personnel continues to increase. Hospitals must sustain the continuity of healthcare workers who recognize their own existence as essential actors in the hospital health service system to prevent a decline in performance and the decision to leave the hospital. The intention to stay refers to nurses' desire to continue working at their current hospital. The intention to stay is crucial for the continuity of a hospital organization and is influenced by several factors. This research aims to analyze the effects of resilience and workload on nurses' intention to stay at the hospital. The results indicate that resilience has a significantly positive direct impact, while workload has a significantly negative direct impact on nurses' intention to stay. Resilience and workload together have a significant effect on nurses' intention to stay. Emphasizing that, in predicting this intention, it is necessary to consider not only the workload's heaviness but also the nurses' resilience, or mental endurance, in facing their tasks.
Pengaruh Digital Marketing Dan Aksesibilitas Pelayanan Terhadap Kinerja Klinik Gigi Sultan Dental Care Mubaraq Juli Saputra; Dasrun Hidayat; Rinawati; Rian Andriani
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan Vol. 7 No. 1 (2026): JANUARI
Publisher : Program Studi Manajemen Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/entrepreneur.v7i1.17284

Abstract

Sultan Dental Care faces challenges in increasing visibility and attracting more patients through its newly implemented digital marketing strategy. With intense competition in the private clinic industry, an evaluation and optimization of digital marketing strategies, along with improved service accessibility, are necessary to enhance the clinic’s recognition and appeal to the public. This study aims to analyze the impact of digital marketing and accessibility on the performance of Sultan Dental Care Dental Clinic. The research employs a quantitative method, collecting data through questionnaires distributed to patients and clinic employees. The analysis results indicate that digital marketing does not significantly affect performance, whereas accessibility has a significant impact. This study provides insights for Sultan Dental Care Dental Clinic on the importance of improving accessibility to enhance employee performance. These findings can also be applied to other clinics to improve service quality for patients.
ANALISIS SWOT UNTUK PENENTUAN STRATEGI MANAJERIAL DALAM MENERAPKAN PROLANIS DI KLINIK SMC BANYUSARI Ayu Saraswati Apsari; Rian Andriani; Rinawati Rinawati
HEALTHY : Jurnal Inovasi Riset Ilmu Kesehatan Vol. 5 No. 1 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/healthy.v5i1.9202

Abstract

Low participation in the Chronic Disease Management Program (Prolanis) remains a major challenge for primary healthcare facilities, including SMC Banyusari Clinic in Denpasar. Clinic records show that the average monthly attendance rate of Prolanis participants is approximately 21.2%, which is below the minimum target of 50% set by the National Health Insurance Agency (BPJS Kesehatan). This study aims to analyze internal and external factors using a SWOT analysis to determine appropriate managerial strategies for improving the implementation of the Prolanis program at SMC Banyusari Clinic. This study employed a qualitative approach with a case study design. Data were collected through in-depth interviews, observations, and document reviews involving six informants, consisting of the clinic head, Prolanis officer, and Prolanis participants. The data were analyzed using the Internal Factors Analysis Summary (IFAS) and External Factors Analysis Summary (EFAS) matrices. The findings indicate that the clinic’s internal strengths outweigh its weaknesses, reflected by an IFAS score of 1.31, while external opportunities exceed existing threats, with an EFAS score of 1.12. These results place the clinic in a stable growth strategic position, enabling program improvement through the optimization of internal resources and the utilization of external opportunities. Recommended managerial strategies include strengthening participant-centered health education, enhancing the role of Prolanis officers, utilizing information technology, and developing collaboration with local communities and village authorities. Implementing these strategies is expected to sustainably increase Prolanis participant attendance at SMC Banyusari Clinic. ABSTRAK Rendahnya tingkat partisipasi peserta Program Pengelolaan Penyakit Kronis (Prolanis) menjadi permasalahan yang dihadapi oleh berbagai fasilitas kesehatan tingkat pertama, termasuk Klinik SMC Banyusari di Kota Denpasar. Data klinik menunjukkan bahwa rata-rata kehadiran peserta Prolanis hanya sekitar 21,2% per bulan, masih berada di bawah target minimal BPJS Kesehatan sebesar 50%. Penelitian ini bertujuan untuk menganalisis faktor internal dan eksternal melalui analisis SWOT guna menentukan strategi manajerial yang tepat dalam meningkatkan pelaksanaan Program Prolanis di Klinik SMC Banyusari. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan telaah dokumen terhadap enam informan yang terdiri dari kepala klinik, petugas Prolanis, dan peserta Prolanis. Data dianalisis menggunakan matriks Internal Factors Analysis Summary (IFAS) dan External Factors Analysis Summary (EFAS). Hasil penelitian menunjukkan bahwa Klinik SMC Banyusari memiliki kekuatan internal yang lebih dominan dibandingkan kelemahannya, dengan skor IFAS sebesar 1,31, serta peluang eksternal yang lebih besar dibandingkan ancaman, dengan skor EFAS sebesar 1,12. Klinik berada pada posisi strategi pertumbuhan stabil yang memungkinkan penguatan program melalui optimalisasi sumber daya internal dan pemanfaatan peluang eksternal. Strategi manajerial yang direkomendasikan meliputi penguatan edukasi berbasis peserta, optimalisasi peran petugas Prolanis, pemanfaatan teknologi informasi, serta pengembangan jejaring dengan masyarakat dan pemerintah desa. Dengan penerapan strategi tersebut, diharapkan partisipasi peserta Prolanis di Klinik SMC Banyusari dapat meningkat secara berkelanjutan
Work-Life Balance and Digital Competence on Employee Retention with Employee Engagement as a Mediating Variable Bambang Sukajie; Rian Andriani
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4691

Abstract

Employee retention is a critical challenge for startups operating in dynamic labor markets. This study examines the effects of work-life balance and digital competence on employee retention, with employee engagement as a mediating variable. This study was conducted among 250 service sector employees in Jakarta, Bandung, and Yogyakarta. This study uses a quantitative approach employing SEM-PLS analysis. The results reveal that work-life balance positively influences employee engagement and employee retention. Similarly, digital competence significantly affects employee engagement and employee retention. Employee engagement itself strongly predicts employee retention and mediates the relationship between work-life balance and retention as well as digital competence and retention. These findings highlight that enhancing work-life balance and developing digital competence are essential strategies to foster employee engagement, which in turn strengthens retention. The study underscores the strategic role of employee engagement as a mediator in translating human resource practices into long-term commitment, offering practical insights for startups to maintain a productive, adaptive, and loyal workforce in competitive digital environments.
Analisis Strategi Penetapan Tarif Pelayanan Pasien Cerebro Vascular Accident (CVA) Infark Menggunakan Metode Time Driven Activity Based Costing: Studi Kualitatif di Rumah Sakit Wava Husada Malang Risa Qohardita; Rian Andriani; Dadang Kusnadi
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/manbiz.v4i3.10785

Abstract

Hospitals are complex organizations because they have two functions, namely as social units and profit units, in the BPJS era hospitals in Indonesia face various challenges, one of which is that the number of INACBGs claims is smaller than the hospital's operational costs. Stroke is a catastrophic disease that has serious life-threatening complications, requires intensive care long-term care, and also requires high financing. Currently, hospitals in Indonesia, especially Wava Husada Hospital, still use an inefficient and inaccurate administrative process where the determination of hospital rates still uses a conventional system. The TD ABC method can be used to support cost transparency, increase profitability, and generate more accurate unit costs. This study uses a qualitative research design with a case study type, the research object of this study is the unit cost of service for CVA Infarction patients without complications from the time the patient is admitted to the emergency room until the patient returns home from the stroke installation. analyzed using cost benefit analysis (NPV, IRR, PBP, and PI). The total unit cost is Rp 4,807,638.43. Payback Period 6 years 4 months 11 days, Profitability Index is not worth continuing because it is worth < 1, Net Present Value -Rp3,199,846,858.00 (Negative), NPV is not financially feasible because it still suffers losses, Internal Rate of Return with an internal rate of return from an investment of 2.71% (Low). The basic rate of Wava Husada Hospital for the service of one patient with CVA infarction without complications is Rp5,268,151, while with the TD ABC method the cost incurred for one patient is Rp4,807,638.43 with a difference of Rp460,512.57.
Pengaruh Kemampuan Kerja dan Keterlibatan Kerja terhadap Organizational Citizenship Behavior dengan Tanggung Jawab sebagai Variabel Mediasi pada Pegawai Puskesmas Mempawah Hilir Kalimantan Barat Nadira Aqilla Adzra; Rian Andriani; Yen Efawati
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/manbiz.v4i3.10876

Abstract

Organizational dynamics in today's workplace require employees not only to perform their core duties but also to undertake extra tasks beyond their responsibilities. This behavior is known as organizational citizenship behavior, a voluntary behavior that goes beyond formal obligations but has a positive impact on teamwork and organizational effectiveness. Work ability, work engagement, and responsibility are factors that drive organizational citizenship behavior. Employees with high work ability and work engagement will be responsible for their tasks and work. This study aims to determine and analyze the influence of work ability and work engagement on organizational citizenship behavior with responsibility as a mediating variable among employees at Puskesmas Mempawah Hilir Kalimantan Barat. The study population consisted of 55 individuals, comprising a sample size of 55 individuals. This quantitative study employed a causal descriptive approach and was analyzed using outer and inner model tests, hypothesis testing, and mediation analysis with Smart PLS. The result show that work ability has a positive and significant effect on responsibility, work ability has a negative but significant effect on organizational citizenship behavior, work ability has a positive and significant effect on organizational citizenship behavior mediated by responsibility, work engagement has a positive and significant effect on responsibility, work engagement has a positive and significant effect on organizational citizenship behavior, work engagement has a positive and significant effect on organizational citizenship behavior mediated by responsibility, and work ability and work engagement simultaneously have a positive and significant effect on organizational citizenship behavior mediated by responsibility.
Co-Authors A. Rohendi Achmad Dheni Suwardhani Achmad Dheni Suwardhani Ade Mubarok Ahmad Yassir Aldi Situngkir Situngkir Alicia Dipta Pranudia Andra Kurnianto Andreuw Sunarjo Angki Wibisono Asriansyah Asriansyah Ayu Saraswati Apsari Bambang Sukajie Bambang Sukajie Betharlitha Maharlika Budi Santoso Chairil M Noor Cokorda Gede Bagus Pradnyana Sanjaya Cut Irna Rerianta Dadang Kusnadi Dasrun Hidayat Deni Hermansyah Dewi Rosenni Sijabat Diah Ika Hastari Disman Disman Disman Disman Dominiques Reggy Marfilan Eeng Ahman, Eeng Elsa Indah Suryani Erliany Syaodih Fahmi Jahidah Islamy Fanny Agustina Hidayat Fanny Agustina Hidayat Fanny Fardiyani Feronica Melinda Muskitta Fransiska Sabu Kopong Gema Putra Bangsa I Gede Pramana Yogi Angestu I Made Kawiyasa I Wayan Tunjung Ign. Wiseto P. Agung Imam Sudirman Jemi Angga Ruhiat Jessica Yosalinata Kahar Mulyani Kartika Dewi Kristian Ismail Lena Lena Lia Nuramalia Maria Theresia Pinsasia Maxsi Ary Maxsi Ary Mayang Wulandari Mochammad Sukrisno Mardiyanto Mubaraq Juli Saputra Muhammad Chairul Muhammad Qaisha Arbey Nadira Aqilla Adzra Najip Hendra S Parino Nandang Komara Ni Putu Selly Octaviani Wahyudi Nico Nico Nisfi Ruwaidah Zahro Oke Andikarya Panggita Tria Oktaviani Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Qonita Isnu Nabila R Oke Andikarya Reni Arumsari Rinawati Rinawati Rinawati Rinawati Rinawati Rinawati Rinawati Risa Qohardita Risris Nurjaman Rita Zahara Rizki Adriansyah Rubini Rohendi Saparingga Dasti Putri Silvia Sudjadi Sri Ramadani Sukajie, Bambang Syarifuddin , Didin Tresna Budiarti Veranita, Mira Wahyuddin Bagenda Willma Fauzzia Willma Fauzzia Willma Fauzzia Wiseto P. Agung Yani Restiani Widjaja, Yani Restiani Yen Efawati Yuga Friatna Yuniati Lestari Zahrotunnisa Arizky Zakiyatun Murtafi'ah Hamzah